Care Manager - Care Home

ROLE:    CARE MANAGER

QUALIFICATIONS: NVQ LEVEL 4/RMA (Registered Managers Award) or NVQ 
                                LEVEL 5 (Leadership & Management) or BSc/MSc Health & Social Care

ACCOUNTABLE TO:   OPERATIONS MANAGER/ THE DIRECTORS

JOB SUMMARY

The Manager is the designated person in charge of the Home and is responsible for:

1) The day-to-day management of the Home
2) For the standards and quality of caring service and care practice 
3) For liaison with other professionals and with those providing support services

The post carries 24-hour ongoing responsibility for the assessment of care needs, the development, implementation and evaluation of care programs.  Introduces and promotes the introduction of quality assurance/control methods in conjunction with the Operations Manager/Directors. The post carries the responsibility to ensure that all aspects of infection control legislation are followed and suitable training is sourced for the staff.

PROFESSIONAL

1.   To exercise leadership in the Home: to direct, supervise and assist in the training and development of all staff within the Home.

2.   To maintain the highest standards of care adhering and contributing to the policies and procedures laid down by the Home.

3.   Acts as a councillor to members of staff on care and managerial matters.

4.   To participate in in-service training measures; supervising the organisation of training sessions within the Home; publicising training opportunities that become available.

5.   To encourage and arrange for staff to attend external courses as appropriate to their training needs.

6.   To advise the Operations Manager/Directors regarding the relevance and implementation of care policy and practice.

7.   To ensure that all staff adheres to the G.S.C.C Codes of Practice at all times.

8.   To be responsible for the co-ordination of all activities within the Home.

9.   Monitor and appraise the performance of staff within their sphere of responsibility, completing the relevant documentation as appropriate.
10.   To ensure good communication and co-operation with all members of staff enabling them to achieve their goals as professional carers.

11.   Liase and co-operate with medical and paramedical staff on matters of client care and management.

12.   Assess prospective clients prior to admission to formulate the basis on which the care programme builds.

13.   To participate actively in quality control initiatives, encouraging the staff to contribute positively.

14.   To undertake periods of care practice involving direct client care as part of the monitoring process of quality of care.

15.   To develop a common code of practice in the Home through the innovation and improvement of techniques based on the principles of individualised care.

MANAGEMENT

1.   Produce a weekly report covering such aspects of client health status and general welfare and staffing levels.

2.   To take full responsibility for the Home and property within, denying access to unauthorised persons when necessary.

3.   Initiate the recruitment procedure as authorised, interview and appoint staff up to the grade of Senior Carer, be involved in the recruitment and selection of Deputy Manager, recruit other catering, domestic and administrative staff within the Home.

4.   Arrange the induction of new staff (care and others) to the Home’s environment introducing them to their particular duties.

5.   Ensure that staffing levels are maintained at the accepted levels by publication of staff rotas in advance, taking account of known absences such as holidays and sickness.

6.   Directing and supervising all subordinate staff in the Home and ensure all abide by the home's standards of dress and discipline regulations.

7.   Ensure by inspection the safety of the Home, arranging for repairs and the notification of such measures via the administrator.  Take all possible steps to safeguard the welfare and safety of staff, clients and visitors to the Home.

8.   Accurately record/update/distribute client records, monthly staffing returns, information requested by the CQC, the Operations Manager and the Directors (as appropriate).

9.   Strive to ensure that client occupancy levels are kept as near to the maximum as possible, taking direct measures to attract positive attention to the Home.

10.   Attend meetings with representatives of the Local Authority as may arise, representing the Home in the absence of the Directors.
 
11.   Organise and chair staff and general meetings, conforming to the Home’s policy.

12.   Maintain effective and positive communications with clients, their relatives and friends.

13.   Ensure that spending conforms with monthly budget targets for relevant categories as or where delegated.

14.   Arrange programme for visitors to the Home e.g. students, CQC inspectors, and prospective clients.

15.   Monitor and co-ordinate the activities of ancillary staff.

16.   Carry out the disciplinary procedure and hold the authority to discipline staff in the event of a case of gross misconduct. 

17.   Instigate the promotion mechanism in relation to the team working within the Home, and participate in the appraisal for suitability for promotion with other Managers.

18.   Arrange fire prevention lectures (monitoring staff attendance) and ensure that all members of staff are conversant with the fire and evacuation procedures.

19.   Responsible for understanding and complying with statutory and legal requirements relevant throughout the home, including HACCP, COSHH, Health and Safety, all aspects of the Care Standards Act to maintain a safe environment throughout the home.