Deputy General Manager

Job Title: Deputy General Manager
Location: West Hall, West Byfleet, Surrey, KT14 6EY
Hours: 37.5 per week
Salary: £50,000 per annum

We’re seeking a dedicated Deputy General Manager to join our talented team at West Hall!

As our Deputy General Manager, you’ll play a key role in the delivery of outstanding care at West Hall across our three care lodges. You’ll ensure that our services not only meet but exceed expectations, working with our team to maintain a person-centred approach and create a vibrant, happy and supportive environment for both residents and colleagues.

About West Hall                         

West Hall is home to up to 117 residents across 3 luxury care lodges, we offer luxurious surroundings – through 11 acres of land and a listed manor house. Recognized with Outstanding ratings with CQC, we take pride in setting the standard for compassionate, innovative care.

What does it mean to be a Deputy General Manager at West Hall?

• Champion Quality Care: Promoting individualized person-centred care, identify and report any risks or poor practice in line with Anchors safeguarding policy.
• Drive Excellence: Supporting the General Manager in maintaining a financially sustainable and high-performing service. You'll make sure we meet our residents' needs while being resource efficient.
• Resident Focus: Ensuring resident focus is at the heart of west hall – ensuring our residents wellbeing is always our priority - through welcome tours, new admissions, accurate care planning and building strong relationships with residents and their friends and family.
• Team Leadership: Lead, inspire, and encourage your team, including the three Lodge Managers, ensuring everyone feels valued, supported, and motivated. You’ll guide them to success through effective training, engagement, and professional development.
• Inspire Success: Supporting the General Manager with the success of the home - through effective marketing, budget management, community engagement, driving occupancy / recruitment levels and overall resident experience.

Who are we looking for?

• Experienced: A talented, experienced Deputy or Home Manager from a medium/large residential care home setting.
• Knowledgeable: A strong understanding of CQC standards & compliance, and their impact in care management and practice.
• People-Oriented Leader: Excellent leadership skills – promoting a supportive and inclusive workplace environment.
• Caring: A complete understanding of the needs of older people.

Ready to start your next challenge at West Hall? Apply today!

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & Happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.