Senior Application Support Analyst (Fixed Term)

Senior Application Support Analyst (Fixed Term) - Hybrid Working based in Derby

Permanent - 37 hours per week - Monday - Friday

Salary up to £45,295

This is a rare opportunity to join our team at the beginning of a journey as part of broader Organisation transformation initiatives commence. By fostering inclusivity and care, we work collaboratively to improve the wellbeing of our residents, colleagues, customers and communities.

About the role

We are seeking a skilled and experienced Senior Application Support Analyst initially on a 24-months fixed term contract basis to be part initiatives of our programme of change. This role will sit as part of the IT Team and work in partnership with the Operational Leads to ensure continued seamless delivery of business-as-usual IT tasks whilst being part of continuous improvement and strategic projects.

About you

The ideal candidate will have worked previously in a senior systems role, ideally have finance systems experience, be highly motivated, driven and proactive and dedicated to ensuring successful delivery. The candidate will possess a strong background in supporting systems, analysis, and systems implementation, with a proven track record in continuous improvement both from a process and systems perspective.

The candidate will be experienced with cradle to grave IT projects delivery from requirements gather, documenting application-configuration changes, compiling and completing test scripts, supporting User Acceptance-Operational Acceptance Testing (UAT-OAT) through to release and deployment.

The ideal candidate will have experience of other digital transformation programmes spanning products such as Power Apps, Power Automate and SharePoint.

Key Day-to-Day Responsibilities

• Accountable as first point of contact for assisting the Systems Solutions team Analysts with the trouble shooting and management of complex or urgent incidents and queries which they are unable to resolve. Mentor junior team members.
• Responsible for assisting the Systems Solutions team Analysts with completing appropriate review for new solution requests to determine product suitability in line with existing or future functionality.
• Accountable for working closely with operational services and managers to understand their requirements, deliver ongoing support and continuous improvements in line with business-critical processes. Ensure their needs are met and delivered through analysis of process and production of supporting IT and project governance.
• Assist the Systems Solutions Manager with improving end-user experience.
• Assist the Systems Solutions Manager with Supplier/Account Management
• Lead and support in any IT Projects as required.

Key experience:

• With technologies such as Power Apps, process automation-RPA and generative AI
• With implementation of new or changed systems as well as decommission of systems
• Able to support multi-faceted digital transformation programmes
• Able to review and redesign process to align with overarching strategic objectives
• System configuration to improve engagement and streamline of processes
• Coordinate and participate in testing efforts, focusing on system solutions
• Ensure process are documented and followed
• Experience of Financial Systems such as Open Accounts, eBIS, V1 and Caresys, Cloud Financials, Care Cloud

Personal skills

• Must be self-directing and able to work with autonomy
• Demonstrates leadership qualities which enable you to mentor junior team members
• Ability to demonstrate use of critical thinking to enable effective problem solving
• Positive 'can do' approach
• Experience of rationalising systems and leading complex systems integration activity

Experience with

• Agile working
• Awareness of DevOps environment
• Producing supporting IT governance including IT assessments, requirements gather, design, architecture, data, testing and other support or project materials
• Experience of leading and IT projects

Location

This a hybrid role with the primary work location being in Derby. The ideal is to have on-site presence which supports collaborative effective team working with a mix of working from home. MHA supports hybrid working arrangements, balancing flexibility and productivity with an ideal of two days per week in the office.

Perks of joining the MHA family:

• Values driven culture - we're super proud of our culture. Click here to learn more!
• Access to Blue Light Card - The UK's no.1 discount service for emergency services, NHS, social care sector & armed forces!
• 28/33 Days Holiday - including bank holidays (pro-rota FTE is 37 hrs per week)
• Care and Support for You - Our in-house Chaplaincy service is widely recognised within MHA and beyond and is available to all staff members who may benefit from pastoral care and support.
• Buy and Sell Annual Leave - buy or sell up to a week's holiday per annum (depending on your annual entitlement)
• MHA Cares for You - Our bespoke scheme offering a wide range of deals and discounts in leading retailers and online stores.
• Highly supportive leadership team.

For more information about the role please review the attached Job Description.

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application.

"Agencies: Please note, MHA do not accept unsolicited CV's from any agencies, regardless of whether they are on our Preferred Supplier List (PSL) or not. We only accept CV's from agencies that have been appointed and briefed by MHA's central Talent Acquisition Team."