Tenancy Management Officer

Tenancy Management Officer

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support client groups?

Position: Tenancy Management Officer

Location: Tottenham Hale, London, N17

Salary: £32,900 per annum

Contract: Full Time Permanent

Hours: 38 hours per week

Closing Date: 6th April 2025

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About the role:

As Tenancy Management Officer you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.

You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with Income Management Team to ensure that rent arrears are kept to a minimum. The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service.

About You:

To be successful in this role you will need the following skills and experience

• Strong relationship-building skills with internal and external partners
• Excellent written communication, including reports and letters
• Well-organised with the ability to manage workload and meet deadlines
• Proficient in IT and record-keeping, including electronic systems
• Experience in supported housing services, tenancy management, and voids
• Knowledge of welfare benefits, debt management, and arrears negotiation
• Experience handling complaints, anti-social behaviour, and court representation
• Understanding of equality, resident consultation, and housing-related support

Although not essential knowledge of current housing legislation would be beneficial for this role.

Benefits

The organisation values everything their staff do for the people supported, so provide a great benefits package:

• 25 days annual leave (excluding Bank Holidays)
• Comprehensive Learning & Development Programme
• Cycle-to-Work Scheme
• Employee Assistance Programme (Health Assured)
• Pension Scheme and Death in Service Benefit

The organisation applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

Other roles you may have experience of could include: Housing Officer, Tenancy Support Officer, Housing & Tenancy Officer, Tenancy Sustainment Officer, Resident Liaison Officer, Housing and Support Officer, Neighbourhood Housing Officer, Tenancy Enforcement Officer, Housing and Welfare Officer, #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.