Weekend Receptionist (Care Home) - Ware, Hertfordshire

Weekend Receptionist (Care Home) – Ware, Hertfordshire

Location: Westgate House Care Centre, Tower Road, Ware, Herts, SG12 7LP

Salary: £12.21 per hour

Hours: 12 hours per week, 10am to 4pm, Saturday and Sunday 

Job type: Part time, permanent 

Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate

Westgate House Care Centre is a 109 bedded care home caring for elderly residents with a variety of nursing needs, including nursing care, dementia care, respite care, intermediate care and palliative care.

We are currently looking for a Receptionist to join our team on a part time, permanent basis. As our Receptionist you will meet, greet and sign in all visitors to the home ensuring that they have a warm welcome. You’ll be responsible for ensuring that the reception area is always neat and tidy and answer all telephone calls, ensuring that messages are delivered in a timely manner or calls are transferred to the relevant person. You will be the first point of contact for everyone that comes into the home or contacts the home, therefore, excellent communication skills are essential in order to be successful.

Why work at Westgate?

• Equal pay for young workers who are paid the same as staff aged 25+
• Improve your financial wellness and flexibility with Wagestream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
• Access to the Blue Light Card (employee discount scheme)
• Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
• Refer a Friend Scheme - earn up to £500 for a successful referral!
• Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
• Support in achieving additional qualifications, including nationally recognised qualifications
• Access to financial and wellbeing support through The Care Workers Charity 
• Comprehensive staff induction with free training and professional development

About the role:

• Provide a warm and professional welcome to residents, families and visitors
• Manage incoming calls and direct them appropriately
• Handle inquiries and provide accurate information about the care home’s services
• Schedule and coordinate appointments, tours and meetings
• Maintain a clean, organised and welcoming reception area
• Assist with administrative tasks such as mail sorting and data entry
• Liaise with staff across all departments to ensure smooth daily operations of the home
• Respond promptly and effectively to emergencies or unusual situations

About you:

• Previous experience in a receptionist or front-of-house role, ideally in a care home setting
• Outstanding interpersonal and communication skills
• A polished and professional demeanour
• Strong organisational skills with the ability to multitask effectively
• Proficiency in Microsoft Office and other relevant software
• A proactive and problem-solving approach
• Empathy and understanding when engaging with elderly residents and their families

We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within working days, please assume that your application has been unsuccessful.

Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

WGHROB