Care Home Administrator

Permanent, Part Time (24 hours per week)

Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 100 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty.

With a person-focused approach to care, Davenham, Bradbury Court and Perrins House are picturesque homes situated in beautiful grounds in Malvern. Specialising in care for people with dementia, as well as residential and nursing care, we have a dedicated, well-trained and compassionate team of staff on hand to ensure that Malvern feels like home.

Joining us as Care Home Administrator, you’ll be at the heart of Malvern Care Home providing an efficient and confidential administration service and as first point of contact for residents and visitors, you’ll offer friendly, welcoming and professional support.

Supporting the general manager across the site, you’ll assist with various tasks including payroll, creating and maintaining staff and resident files, ensuring staff training is booked and records maintained and also assisting with recruitment.

You’ll ensure new staff are compliant before starting and throughout their employment in accordance with CQC regulations and Charity policy. You’ll effectively manage all staff data, in both hard copy and on our software systems, ensuring all starters, changes, staff hours and leavers are processed weekly.

You’ll process pre-admission, admission and discharge documents etc. and follow up and monitor any enquiries for potential new residents. You’ll prepare contracts and invoices for new residents, plus process fees and make sure that our orders from suppliers are received and correct. This is a truly varied role!

This is the perfect opportunity for a friendly yet professional individual who has proven experience in an administrative role. Educated to A level or equivalent, you’ll have experience of working to deadlines as part of a team and on your own initiative. You’ll have experience handling data, number and reporting in detail along with handling a wide range of enquiries in a timely and confidential manner.

You’ll be an organised individual with experience of providing efficient general administrative support and establishing positive relationships with all working partnerships. You’ll be a strong communicator, with a good level of numeracy skills and excellent IT skills, proficient in MS Office and staffing and financial systems.

If you would like to gain experience working for a charity in the care sector, or already have this experience and have a positive and can-do attitude, we would love to hear from you.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

In return for your hard work and dedication, you can look forward to a wealth of benefits:

• Learning, development, and progression.
• Paid breaks.
• Monthly prize draw, with 3 prizes to be won.
• Wellbeing support through various initiatives including an employee assistance programme and Unmind.
• Retail discount schemes to make your salary go further.
• Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
• Health cash plans for you and your family.
• Cycle to work scheme.
• Long service awards, that increase with length of service.
• Refer a friend to work for us and receive a £200 bonus.
• Group Pension Plan, with a 6% contribution from us.
• Free DBS checks

Safeguarding:

Keeping everyone safe is one of the charity’s core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same.

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.