Warwickshire care home joins elite minority of care homes to be rated Outstanding

Galanos House care home in Warwickshire, West Midlands has joined a small elite group of care homes that have been rated Outstanding by the Care Quality Commission.

There are currently 32 rated Outstanding, 4,013 care homes rated Good, 2,356 care homes which Require Improvement and 439 which are Inadequate.

Inspectors found staff at Galanos House, were caring and compassionate and people were being provided with safe, responsive, caring, effective and well led care.

Sue Howard, deputy chief inspector of Adult Social Care in CQC’s Central region, said: “We found that people living at this home and their relatives were overwhelmingly positive about the quality of their care.

“Inspectors found many examples of the home’s management implementing innovative approaches to ensure care was delivered to a high standard.

“Galanos House was a community and each person was seen as having an important and vital role to play within that community. Every person was valued and respected irrespective of their mental or physical health.”

She added: “People at Galanos House had fulfilling lives because they were engaged in activities that were meaningful to them. People with skills or hobbies were encouraged to share their interests with others.”

Galanos House is registered to provide accommodation and nursing care for up to 90 people.

There are three units providing residential, nursing and care for people diagnosed with dementia.

Andrea Sutcliffe, chief inspector of Adult Social Care, praised Galanos House, saying: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the home’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Galanos House highlights innovative and creative practice used by staff and a clear commitment by managers to continually improve. All of the people receiving care inspectors spoke with were highly complementary about the care and treatment provided and there was a positive atmosphere within the home.

The registered manager and deputy manager shared a common vision to provide a care environment where people were enabled to carry on living their lives, pursing their interests and maintaining their relationships.

A full report of the inspection can be found at: http://www.cqc.org.uk/location/1-125654846

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