Norwich care home rated Outstanding and praised for 'attention to detail'

Saxlingham Hall Nursing Home in Norwich has been rated Outstanding by the Care Quality Commission and praised by a relative as standing out for its ‘attention to detail’.

Staff at the care home in Saxlingham Nethergate, which provides accommodation and nursing and personal care for up to 41 older people, were found to be caring and compassionate.

Jemima Burnage, CQC’s head of inspection for Adult Social Care in the central region said: “Our inspection team were impressed by the level of care and support observed at Saxlingham Hall Nursing Home.

“People received person centred care from staff who promoted their needs in an individualised way.

“People were able to maintain hobbies and interests that they enjoyed prior to moving to the home. One person and their relative told us about how important it was to them that they had access to a garden as gardening had always been the person's passion.”

The inspectors revealed that without exception, all relatives were wholly complimentary about the responsiveness of the registered manager and staff team.

“One relative we spoke with in praise of the home and staff, told us: ‘It's the attention to detail that makes it stand out. My relative is always supported to be smart. Their bed is made beautifully every day and everything is so homely. There is nowhere else like this or up to this standard. When my time comes to need care, I wish I could come here’.

There was also a low turnover of staff at the home, with many staff having worked there for years and a friendly and welcoming atmosphere.

Andrea Sutcliffe, chief inspector of Adult Social Care, called the quality of care “exceptional” and said: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

The full report can be found here http://www.cqc.org.uk/location/1-126282290