Middleton Hall Retirement Village joins elite group of care homes rated 'Outstanding' in all areas

Middleton Hall Retirement Village has joined one of only three care homes in the North of England that has received an Outstanding rating in all five inspection areas as well as being found Outstanding overall.

The Care Quality Commission (CQC) carried out an unannounced three day inspection on the care home in Darlington in January 2017. Middleton Hall Retirement Village was found to be Outstanding in the five areas - safe, effective, caring, responsive and well-led.

Debby Lamont, registered manager and head of care and quality at Middleton Hall Retirement Village said: “I am delighted that the dedication and commitment by all our staff across the whole retirement village has been recognised. Everybody has a major part to play in the person centred service we provide.

“We continually strive for excellence and continuous improvement at Middleton Hall. This is embedded into our culture and values system. I am so pleased the CQC inspectors could see how we work with residents so that they really live life to the full. Without exception, every single member of staff genuinely cares about residents, each other and our wider community.”

Debbie Westhead , CQC’s deputy chief inspector for Adult Social Care in the North revealed that “the service is one of only three in the North of England that has received an outstanding rating for all five questions that we ask on inspection. We saw a caring service that encouraged people to remain as independent as possible.”

“Without exception, people using the service and their families, told us they were extremely happy with the level of care received and we saw highly motivated staff that were very satisfied with the work that they were doing.”

She also called the culture at Middleton Hall “ very impressive” and added that it is “caring, open and transparent. Staff worked closely and effectively with other healthcare partners and really took people’s views on board and acted on feedback.

“This unique service, which catered to people’s changing needs is truly setting an example, and I hope other care providers look to them to see what outstanding care looks like. The whole team should be very proud of the service they are providing.”

Jeremy Walford, managing director of Middleton Hall believes one of the main reasons the home achieved such as high rating is its “continual commitment to improvement. So, in case anyone thought we might rest on our laurels at this point – no chance. There is still much to do on our journey of excellence and we will keep moving forward to make sure that we remain outstanding in everything we do.”

In May, Middleton Oaks, a new purpose built innovative care facility will open. This will complement the other services. Middleton Oaks, will house two, eight-bed households with a high ratio of staff to residents. Residents will be actively encouraged to live like they would have at home, participating in daily tasks including cooking, baking and housekeeping.

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