CQC 'outstanding' awarded to nursing home run by four generations of same family

A nursing home in Dorset, operated by four generations of the same family, has been rated as ‘outstanding’ by the CQC and praised by inspectors for its end-of-life-care.

The home’s built environment also comes in for special mention from inspectors, with the report stating: “The provider had considered research evidence into how design can enhance people's experience in care settings, when designing, decorating and furnishing the premises.”

Although Burwood Nursing Home in Broadstone was originally built in the 1980s, the forward-thinking design supports vulnerable people who are often bedridden or have low mobility.

Nursing home owner Paul Jessop explains: “We’ve had four generations of family working in the home, over the past 40 years or so. There was my wife’s grandmother, my wife’s mother, and now our daughter.

“And we were the first purpose-built nursing home in Dorset, back in 1983. We had the land here and we could afford to do what we wanted to do with the home when we built it.

Mr Jessop explained that having ample land to build on meant that his wife’s parents were able to think ahead of the curve when catering for the needs of residents who required around the clock nursing care. He said: “People were converting old houses into nursing homes, except for my wife’s mum, who had rooms with en-suite bathrooms and balconies and big glass windows, doors going outside for each room, so people can see out.

“No one else was doing this at the time. My wife’s mum said: ‘People in nursing homes in beds, they need to see what’s going on outside’.

Burwood Nursing Home is a 58-bed nursing home in Broadstone in Dorset which cares for those with dementia, old age, physical disability and sensory impairment.

It also specialises in cancer care and has received special mention from inspectors for its end-of-life-care, being recognised as ‘beacon’ status within the gold standards framework, which means that ‘a home must show innovative and established good practice across at least 12 of the standards’ of their training programme.

Inspectors said the home supported individuals and families with “practical assistance at the end of a person's life” and helped residents to experience a “'good death, when the time came”.

The home also has its own railway themed pub, called the Railway Tavern and a vintage-styled theatre with regular entertainment for the residents to enjoy.

Deborah Ivanova, deputy chief inspector of Adult Social Care said: “Burwood Nursing Home was rated ‘Good‘ overall in November 2015 and I would like to congratulate the staff and management on their achievement in improving the standard of care so that it merits our highest rating of Outstanding.

“People told inspectors that they receive exceptional care that regularly exceeds their expectations and makes them feel happy and at home. Relatives were also overwhelmingly positive when describing the standards of care provided.”

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