CQC cancels registration after home fails to improve after four visits

A care home in Sutton, South London, has had its registration cancelled by the Care Quality Commission (CQC) after it failed to improve during the last four visits from the care regulator.

Tordarrach Nursing Home in Sutton has had its service shut down and Sutton Council have confirmed that all its residents have been relocated.

The CQC had rated the home as ‘Requires Improvement’ on four separate visits between April 2016 and October 2017.

Warning notices were issued to care home managers in June 2017 and whilst there were some improvements made that related to the notices, the service had actually deteriorated further and the CQC rated it as ‘Inadequate’ in the last report of April of 2018.

Debbie Ivanova, the CQC’s deputy chief inspector of Adult Social Care, said: “The standard of care provided at Tordarrach Nursing Home fell way below the standard necessary to provide the quality of care required. The fact that the service could not sustain improvements at the service in response to our concerns led us to use our enforcement powers to cancel the home’s registration.”

In the report inspectors stated: “During this inspection, we found breaches relating to safe premises and equipment, consent, person-centred care, dignity and respect and good governance”.

The report criticised a lack of respect for the dignity of residents, saying 'staff exposed parts of people’s bodies in the communal lounge when carrying out tasks such as hoisting and clinical procedures. A screen was not used to maintain people’s dignity'.

The home also came in for criticism for regularly heating up frozen meals for residents. An inspector wrote: “We observed the food served was reheated shop-made frozen food such as pies and veggie-burgers which meant the quality of food could be improved by making it from scratch.”