'We have big plans' for care home say three sisters running home care firm

Three sisters operating the home care business Tender Loving Care have bought Chaseley House Care home in North Wales as part of plans to expand their care services in the region, in response to a "gap in the market".

Siblings Olwen Dean, Cathy Williams and Helen Darling own Tender Loving Care, based in Conwy, which employs 85 staff and have just purchased Chaseley House Care Home in Rhos-on-Sea, Conwy.

With the help of investment from finance firm FFP Solutions, the siblings bought Chaseley House from Chaseley House Residential Care Ltd, after its owners decided to retire.

'Gap in the market'

The care home supports 14 people and was voted by friends and family as a Top 20 Care Home in Wales in 2018, 2019 2020, 2021 and 2022 in awards given by carehome.co.uk. The care home becomes part of the Tender Loving Care business in North Wales which offers home care services including personal care, help with household tasks and companionship.

Tender Loving Care has provided home care for almost 15 years, including during the Covid pandemic, which Olwen Dean, the eldest sister of the three, said “showed how important care workers are and made us reflect on our next steps as an organisation".

She told homecare.co.uk: "When people can no longer live on their own, they need affordable care in a care home.

"We noticed a gap in the market for care homes that can give good, affordable care."

'Care is in my blood'

The three siblings collectively have 60 years experience caring for older people and have worked in a care home alongside their mother.

Describing their retired mum as “a fantastic role model” on TLC’s website, Olwen Dean said their father “who had his leg amputated 10 years before he passed away, gives me an empathetic attitude to individuals who have a physical disability but no impairment to their mind”.

At Tender Loving Care, the three sisters employ their daughters, Andrea and Sarah, who both hold management positions in the business.

Olwen Dean is the lead in training and compliance at TLC. She said: “I love the challenge of training new people to care and watching them develop into workers who care."

“We have big plans – staff are progressing towards being registered with Social Care Wales", she told The Daily Post.

Cathy Williams, the second eldest, is finance director at TLC and registered manager at the company. The youngest sister Helen Darling is care director at TLC.

Care director Helen Darling said: “I can remember always wanting to go to work with our mother, spending time with the residents at the home, where she was the matron I started working in a residential care home as soon as I left school.

"Care is in my blood and it is what I have always known."