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28 Stewton Lane, Louth, LN11 8RZ
View Full Details of Stewton HouseLatest Reviews for Stewton House
10 October 2022
My husband and I have never met people so caring. They are all amazing, wonderful, beautiful staff. They make you feel so welcome and a part of the family. They looked after me so well and welcomed my husband, and if any problems, they talked to him first. Thank you, and hoping I will be back very soon, like four weeks.
12 October 2021
We decided to remove our relative from this care home. Some of the younger members of staff are pleasant and well-meaning. The issues we identified centered around two core problems; poor management and insufficient care to residents. We had constant problems with the management of the home, with poor levels of contact and zero response to attempts to engage with them. The absence of the manager due to needing to run another nursing home is in our view a major contributory factor. There was a complete lack of support, obstructiveness, and unwillingness to help. This included an unprofessional refusal to engage with the new nursing home, up to and including the day before our relative transferred to the new premises. The standard of care was another major problem. Our relative was constantly left alone, was unclean, and constantly smelt of urine. On the day we removed her from the home, she was in a terrible state. Since her arrival at her new home, she has improved and is unrecognisable.
30 January 2019
My mother was cared for in the last nine months of her life. We found care standards very good. My mother was treated with kindness, care and sensitivity. The food was good and varied, the care was good and professional. (Sometimes people had to wait for carers but this was usually at peak times). My mother liked her carers and was happy at Stewton. The support she and we received in the difficult latter stages of her life was excellent and the liaison with the medical practice was professional and prompt. Our experience leads us to recommend Stewton House.
04 May 2018
My grandmother in law moved here just over two months ago, and immediately alarm bells were ringing for herself and family members. The care she received was diabolical. She was often left alone for long periods of time alone. Recently we were made aware that on one occasion, she was left for a whole hour with no response on pressing her call bell. May I add that she had a stroke before Christmas, and therefore was in 'high dependency' care. Some of the younger staff were very good at their jobs, however, in my experience, the older staff that had been there long time were set in their ways, and were not effective communicators or remotely compassionate. The lift was broken for weeks, meaning she had to stay upstairs and was often isolated. These issues were brought to the attention of the manager, who said that she could not explain these issues and did not have an answer. The decision was made to withdraw her from Stewton House for her own safety and wellbeing.
28 March 2016
My Mum spent three happy years in this Nursing Home, cared for by a team of dedicated professionals. Mum suffered a severe stroke in 2012, and was left wheelchair dependent and fed through a feeding tube, nothing was ever too much trouble for the staff. Even on their really busy days where they seemed to be rushed off their feet, they always had a smile on their face, and remained calm and professional. We used the home's mini bus that is designed for wheelchair users, to take Mum out for the day, this gave us lots of happy memories over the years. When there was a problem with Mum I felt that it was sorted out quickly with clear lines of communication between the manager and myself. My Dad was always welcomed into the Home and would have lunch there with the other residents so that he could spend more time with Mum, (they were a devoted couple). Mum sadly passed away in January 2016. Well done Stewton House and thank you for all the care and support you gave to Mum and her family.
Latest Reviews for Stewton House
10 October 2022
My husband and I have never met people so caring. They are all amazing, wonderful, beautiful staff. They make you feel so welcome and a part of the family. They looked after me so well and welcomed my husband, and if any problems, they talked to him first. Thank you, and hoping I will be back very soon, like four weeks.
12 October 2021
We decided to remove our relative from this care home. Some of the younger members of staff are pleasant and well-meaning. The issues we identified centered around two core problems; poor management and insufficient care to residents. We had constant problems with the management of the home, with poor levels of contact and zero response to attempts to engage with them. The absence of the manager due to needing to run another nursing home is in our view a major contributory factor. There was a complete lack of support, obstructiveness, and unwillingness to help. This included an unprofessional refusal to engage with the new nursing home, up to and including the day before our relative transferred to the new premises. The standard of care was another major problem. Our relative was constantly left alone, was unclean, and constantly smelt of urine. On the day we removed her from the home, she was in a terrible state. Since her arrival at her new home, she has improved and is unrecognisable.
30 January 2019
My mother was cared for in the last nine months of her life. We found care standards very good. My mother was treated with kindness, care and sensitivity. The food was good and varied, the care was good and professional. (Sometimes people had to wait for carers but this was usually at peak times). My mother liked her carers and was happy at Stewton. The support she and we received in the difficult latter stages of her life was excellent and the liaison with the medical practice was professional and prompt. Our experience leads us to recommend Stewton House.
04 May 2018
My grandmother in law moved here just over two months ago, and immediately alarm bells were ringing for herself and family members. The care she received was diabolical. She was often left alone for long periods of time alone. Recently we were made aware that on one occasion, she was left for a whole hour with no response on pressing her call bell. May I add that she had a stroke before Christmas, and therefore was in 'high dependency' care. Some of the younger staff were very good at their jobs, however, in my experience, the older staff that had been there long time were set in their ways, and were not effective communicators or remotely compassionate. The lift was broken for weeks, meaning she had to stay upstairs and was often isolated. These issues were brought to the attention of the manager, who said that she could not explain these issues and did not have an answer. The decision was made to withdraw her from Stewton House for her own safety and wellbeing.
28 March 2016
My Mum spent three happy years in this Nursing Home, cared for by a team of dedicated professionals. Mum suffered a severe stroke in 2012, and was left wheelchair dependent and fed through a feeding tube, nothing was ever too much trouble for the staff. Even on their really busy days where they seemed to be rushed off their feet, they always had a smile on their face, and remained calm and professional. We used the home's mini bus that is designed for wheelchair users, to take Mum out for the day, this gave us lots of happy memories over the years. When there was a problem with Mum I felt that it was sorted out quickly with clear lines of communication between the manager and myself. My Dad was always welcomed into the Home and would have lunch there with the other residents so that he could spend more time with Mum, (they were a devoted couple). Mum sadly passed away in January 2016. Well done Stewton House and thank you for all the care and support you gave to Mum and her family.