Submit a Review for The Chapel House
Chapel House Lane, Puddington, Neston, CH64 5SW
View Full Details of The Chapel HouseLatest Reviews for The Chapel House
05 August 2024
Chapel House have provided and continues to care for our family member who sadly at 91 fell ill having lived independently with dementia her illness turned our world upside down. From the point of referral to date, we are so pleased with the care she receives on a daily basis. Communication is excellent and the level of support given to my husband and myself has enabled us to become family members rather than carers and enjoy time with her. She is always dressed in her own clothes and staff have great attention to detail. Having worked in social care for over 40 years Chapel House have given us everything I know she needs and deserves and offers the highest standard of care. Thank you.
04 October 2023
During the 17 months, my mum was a resident at Chapel House her care was excellent. Mum had many complex health issues and advanced dementia. We had looked after her in our own home prior to her going into Chapel House but in the end, found it too challenging and we were exhausted. As a resident at Chapel House, she was treated with care, compassion and dignity. There was always communication from the staff with myself regarding her fluctuating condition and the changes that needed to be implemented eg. medication or to be seen by a doctor. Mum always looked clean and well-dressed. The manager, deputy manager and all staff day and night were friendly, supportive and very caring and I cannot thank them enough for looking after Mum so well in her final days. I will always remember their kindness.
16 May 2023
My mum has lived at The Chapel House for a few years now. The care she has received has been brilliant. As a family, we can sleep soundly knowing she is being well looked after and look forward to our visits. We’re always greeted with smiley, caring staff who are just as supportive to us as they are to my mum. A real home from home. Every respect for all the staff there who work tirelessly to play a role in mums care that we simply couldn’t. Thank you!
12 January 2023
The care given to Mum at The Chapel House is outstanding and I could not ask for better. The staff have taken the time to get to know her - not just her medical needs but her as a person, they really are wonderful. The communication lines are always open and whenever I phone, whoever answers knows exactly how she is and how she has spent her time - it means a lot to me to know that she is in such good hands in a community that feels like home.
17 September 2020
After being transferred to Chapel House (nearer to my home), I could breathe a sigh of relief as all the staff are happy, supportive and co-operative. It was a pleasure to be welcomed into the Chapel House home. His last days were supported within an exceptional environment for which my family and I shall always be thankful.
19 May 2020
I cannot praise the staff enough at Chapel House. They care for my family member with kindness and dignity. Nothing is too much trouble for any of the staff. They are always smiling and cheerful. My family member is extremely well cared for. It truly is a ‘home’.
18 May 2020
The nursing and care staff have been magnificent in settling my husband into the life of the home. During the lockdown, they have provided the family with regular contact and unambiguous details of my husband's fight with Coronavirus. Their empathy has made an overwhelming situation tolerable. Their kindness to the family and my husband has been greatly appreciated.
18 May 2020
I have always been impressed with the care Chapel House provides for my mum, but during the present crisis, they have gone above and beyond the call of duty. Well done and thank you to all the staff.
18 May 2020
My mum has been a resident at Chapel house for over 12 months after sadly getting worse with dementia. Since mum arrived, the love and care that has been provided to her by all the staff has been excellent. Sadly my dad also became very unwell last year and the staff were able to accept him as a resident for the last few months of his life, enabling him to be with my mum which was lovely as he had been really struggling without her at home. All the team here are attentive, caring, thoughtful and I feel go beyond expectations to ensure your loved ones are cared for in a professional yet loving manner.
13 April 2016
My father spent the last ten weeks of his life at the home having been moved from hospital. Straight from the start it was clear that the management, staff and nursing team were extremely professional and caring in their roles. This put my mother's fears quickly at ease. Throughout the ten weeks they supported not only my father but my mother massively too, providing her with meals and verbal support. I cannot find any fault or any constructive criticism to offer. They are a credit to their industry and I thank them with all my heart.
21 February 2016
Found this home for my Mum last year. Mum receives good care and attention from all of the staff. I was very pleased to find the home as it shone in comparison to others I visited. Mum settled and has a lovely room within the home.
19 February 2016
Talk about general health of my wife a review of risk assessments associated with her and also any new risk assessments that have been carried out. Review of medication. Review of care give to my wife.
15 February 2016
My mother has been in The Chapel House for over 5 years and I have been extremely happy with her care throughout that time. Staff are kind, considerate and attentive. They are most concerned with Mum's comfort, health and wellbeing. The surroundings are pleasant, too and when my mother was able to go out, I took her on many pleasant walks and local drives.
10 February 2016
My husband has been in this nursing home for the last eight months. He was very frail on arrival, but they looked after him so well that he stabilised and settled down. In that time I have been very impressed with the level of care given to him and to all other residents. The staff are kind, respectful and caring in the way in which they deal with people. They have an attitude of cheerful patience when dealing with and at time difficult and demanding residents which is particularly admirable. Since I am no longer able to care for my husband myself, at home, Chapel House is the next best option. I would not wish him to be elsewhere at this time in his life.
09 February 2016
My Husband was discharged from hospital to Chapel House. Since then he has had excellent and sensitive nursing care from all the staff. As a visitor I receive a warm welcome and I have confidence in the care my husband is receiving.
Latest Reviews for The Chapel House
05 August 2024
Chapel House have provided and continues to care for our family member who sadly at 91 fell ill having lived independently with dementia her illness turned our world upside down. From the point of referral to date, we are so pleased with the care she receives on a daily basis. Communication is excellent and the level of support given to my husband and myself has enabled us to become family members rather than carers and enjoy time with her. She is always dressed in her own clothes and staff have great attention to detail. Having worked in social care for over 40 years Chapel House have given us everything I know she needs and deserves and offers the highest standard of care. Thank you.
04 October 2023
During the 17 months, my mum was a resident at Chapel House her care was excellent. Mum had many complex health issues and advanced dementia. We had looked after her in our own home prior to her going into Chapel House but in the end, found it too challenging and we were exhausted. As a resident at Chapel House, she was treated with care, compassion and dignity. There was always communication from the staff with myself regarding her fluctuating condition and the changes that needed to be implemented eg. medication or to be seen by a doctor. Mum always looked clean and well-dressed. The manager, deputy manager and all staff day and night were friendly, supportive and very caring and I cannot thank them enough for looking after Mum so well in her final days. I will always remember their kindness.
16 May 2023
My mum has lived at The Chapel House for a few years now. The care she has received has been brilliant. As a family, we can sleep soundly knowing she is being well looked after and look forward to our visits. We’re always greeted with smiley, caring staff who are just as supportive to us as they are to my mum. A real home from home. Every respect for all the staff there who work tirelessly to play a role in mums care that we simply couldn’t. Thank you!
12 January 2023
The care given to Mum at The Chapel House is outstanding and I could not ask for better. The staff have taken the time to get to know her - not just her medical needs but her as a person, they really are wonderful. The communication lines are always open and whenever I phone, whoever answers knows exactly how she is and how she has spent her time - it means a lot to me to know that she is in such good hands in a community that feels like home.
17 September 2020
After being transferred to Chapel House (nearer to my home), I could breathe a sigh of relief as all the staff are happy, supportive and co-operative. It was a pleasure to be welcomed into the Chapel House home. His last days were supported within an exceptional environment for which my family and I shall always be thankful.
19 May 2020
I cannot praise the staff enough at Chapel House. They care for my family member with kindness and dignity. Nothing is too much trouble for any of the staff. They are always smiling and cheerful. My family member is extremely well cared for. It truly is a ‘home’.
18 May 2020
The nursing and care staff have been magnificent in settling my husband into the life of the home. During the lockdown, they have provided the family with regular contact and unambiguous details of my husband's fight with Coronavirus. Their empathy has made an overwhelming situation tolerable. Their kindness to the family and my husband has been greatly appreciated.
18 May 2020
I have always been impressed with the care Chapel House provides for my mum, but during the present crisis, they have gone above and beyond the call of duty. Well done and thank you to all the staff.
18 May 2020
My mum has been a resident at Chapel house for over 12 months after sadly getting worse with dementia. Since mum arrived, the love and care that has been provided to her by all the staff has been excellent. Sadly my dad also became very unwell last year and the staff were able to accept him as a resident for the last few months of his life, enabling him to be with my mum which was lovely as he had been really struggling without her at home. All the team here are attentive, caring, thoughtful and I feel go beyond expectations to ensure your loved ones are cared for in a professional yet loving manner.
13 April 2016
My father spent the last ten weeks of his life at the home having been moved from hospital. Straight from the start it was clear that the management, staff and nursing team were extremely professional and caring in their roles. This put my mother's fears quickly at ease. Throughout the ten weeks they supported not only my father but my mother massively too, providing her with meals and verbal support. I cannot find any fault or any constructive criticism to offer. They are a credit to their industry and I thank them with all my heart.
21 February 2016
Found this home for my Mum last year. Mum receives good care and attention from all of the staff. I was very pleased to find the home as it shone in comparison to others I visited. Mum settled and has a lovely room within the home.
19 February 2016
Talk about general health of my wife a review of risk assessments associated with her and also any new risk assessments that have been carried out. Review of medication. Review of care give to my wife.
15 February 2016
My mother has been in The Chapel House for over 5 years and I have been extremely happy with her care throughout that time. Staff are kind, considerate and attentive. They are most concerned with Mum's comfort, health and wellbeing. The surroundings are pleasant, too and when my mother was able to go out, I took her on many pleasant walks and local drives.
10 February 2016
My husband has been in this nursing home for the last eight months. He was very frail on arrival, but they looked after him so well that he stabilised and settled down. In that time I have been very impressed with the level of care given to him and to all other residents. The staff are kind, respectful and caring in the way in which they deal with people. They have an attitude of cheerful patience when dealing with and at time difficult and demanding residents which is particularly admirable. Since I am no longer able to care for my husband myself, at home, Chapel House is the next best option. I would not wish him to be elsewhere at this time in his life.
09 February 2016
My Husband was discharged from hospital to Chapel House. Since then he has had excellent and sensitive nursing care from all the staff. As a visitor I receive a warm welcome and I have confidence in the care my husband is receiving.