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High Street, Malpas, SY14 8NR
View Full Details of Prospect HouseLatest Reviews for Prospect House
27 November 2024
Provided full dementia nursing care for my mum for 8 years. Never once had cause to question any aspect of their provision. All staff genuinely care, rather than just doing their job. There is a clear culture here of going above and beyond. All staff seem really happy. If I end up needing nursing care later in life, I will certainly want to stay at Prospect House.
27 August 2024
The care my mother has received has been amazing, nothing is too much trouble for the staff and they are really helpful and supportive. When my mum needed to come into the home they were really helpful and made the process very straight forward. My mum is very comfortable and content here.
22 August 2024
Prospect House provides a welcoming and friendly atmosphere to both residents and visitors. All the staff treated my wife with kindness and respect at all times while at the same time carrying out their duties to a high professional standard. They retained her dignity right up to the end and I am very grateful to them.
21 August 2024
In my opinion, Prospect House is head and shoulders above any other nursing home I have visited. The welcoming greeting from the ladies in reception to the cleaning crew is fabulous. The nursing staff are fabulous and always have time to chat if you have any problems or worries. The chefs cater for varied diets. If there is something on the daily meal you don't fancy they are happy to cook whatever you fancy. The nursing/care assistants are always friendly and polite. Nothing is too much trouble. Overall Prospect House really is a little gem.
23 October 2023
I find all staff pleasant and friendly and nothing is too much trouble. We are kept well informed about Mum and I never feel worried about her.
12 September 2023
I am grateful that my husband is receiving much better care than I am able to provide. However, there does seem to be a problem in looking after his hearing aids. Having said that the staff are efficient, friendly and ready to help. The standard is very good but also really expensive with quite a few hidden costs on top of regular payments.
04 September 2023
The staff provide fabulous care and always very attentive to his needs. Since being there his health has deteriorated but are always there to provide any care needed.
30 August 2023
From the moment my husband, who has Alzheimer's disease, came to Prospect House, I knew he would be in good hands and that has proved to be right. The care and support given to him are excellent and now I have peace of mind knowing that he is well looked after.
15 July 2022
My mother in law was loved by all the staff and was looked after so well. She loved taking part in all the activities. The care staff go above and beyond every day, they are an excellent team. She was so happy and contented.
29 June 2022
Our mum was so well cared for by each and every one of the staff right up to Mums passing. A big thank you once again.
23 June 2022
Staff are very friendly and very supportive and accommodating with regard to my own disability. The care my husband receives is further hindered due to his own disability which must make things (especially) communication difficult. Despite this staff have overcome this and the care my husband receives is good.
06 January 2022
The staff at Prospect Home are kind and caring - the most important part of a care home. The nursing staff (senior) communicated with me clearly and regularly - as did the visiting GP's occasionally. Compared to all other nursing homes I have visited both professionally and socially I found that standard of care, communication, and organisation to be excellent. I am a senior palliative care nurse myself so was delighted to discover Prospect House looking after my sister.
06 January 2022
Excellent facilities and the room provided was homely and clean. Staff made an effort to welcome and show warmth and affection to my sister. At all times, they were effective to my sister and very helpful to my husband and me. The food was excellent and varied. Facilities for physiotherapy, occupational therapy and hair care with lovely staff providing these services.
19 July 2021
All I can say is that Prospect House is a true care home in every way.
28 June 2021
My 94 year old father was brought to Prospect House from our local hospital. I cannot praise the staff enough kind, caring, lovely people. My father was looked after with the highest respect and dignity. They were also extremely kind to myself and family. I cannot recommend Prospect House highly enough.
24 June 2021
It is always difficult to place your mother into care. I can honestly say I felt comfortable leaving her at Prospect House. The staff were very caring. It felt like a lovely home to live in. My mother seemed to relax and was content which was an indication of how she felt.
21 June 2021
My father was cared for beautifully at Prospect House in his final weeks, at all times with dignity and respect. The restrictions in place due to Covid-19 were handled very efficiently by the staff, at the same time maintaining the high standard of care.
07 June 2021
My mother had 2 weeks of respite care following a fall at home. She enjoyed her stay at Prospect House. All the staff were lovely and she really enjoyed the food. The staff were all kind and thoughtful. She felt safe and so well cared for.
19 May 2021
My late husband was in Prospect House for six years. When I became in need of help, this is where I came. During my husband's stay and my visits 3 or more times a week. During that time I was on several committees and helped with authorities. My current stay is for respite care, should I need more constant care this would be where I want to be. Not only am I treated with dignity but after so long a time I am treated as an extended family.
03 December 2020
In these strange covid times, access was limited to the home, but at no time were we concerned that the dedication, care, expertise and love was not being given to my mother. The communication was first class also. Sadly my mother passed away in October, but we have the peace that she passed away with dignity and love of your exceptional staff. We cannot express how deeply grateful we are for the care and love given to my mother in the four months that she was with you.
Latest Reviews for Prospect House
27 November 2024
Provided full dementia nursing care for my mum for 8 years. Never once had cause to question any aspect of their provision. All staff genuinely care, rather than just doing their job. There is a clear culture here of going above and beyond. All staff seem really happy. If I end up needing nursing care later in life, I will certainly want to stay at Prospect House.
27 August 2024
The care my mother has received has been amazing, nothing is too much trouble for the staff and they are really helpful and supportive. When my mum needed to come into the home they were really helpful and made the process very straight forward. My mum is very comfortable and content here.
22 August 2024
Prospect House provides a welcoming and friendly atmosphere to both residents and visitors. All the staff treated my wife with kindness and respect at all times while at the same time carrying out their duties to a high professional standard. They retained her dignity right up to the end and I am very grateful to them.
21 August 2024
In my opinion, Prospect House is head and shoulders above any other nursing home I have visited. The welcoming greeting from the ladies in reception to the cleaning crew is fabulous. The nursing staff are fabulous and always have time to chat if you have any problems or worries. The chefs cater for varied diets. If there is something on the daily meal you don't fancy they are happy to cook whatever you fancy. The nursing/care assistants are always friendly and polite. Nothing is too much trouble. Overall Prospect House really is a little gem.
23 October 2023
I find all staff pleasant and friendly and nothing is too much trouble. We are kept well informed about Mum and I never feel worried about her.
12 September 2023
I am grateful that my husband is receiving much better care than I am able to provide. However, there does seem to be a problem in looking after his hearing aids. Having said that the staff are efficient, friendly and ready to help. The standard is very good but also really expensive with quite a few hidden costs on top of regular payments.
04 September 2023
The staff provide fabulous care and always very attentive to his needs. Since being there his health has deteriorated but are always there to provide any care needed.
30 August 2023
From the moment my husband, who has Alzheimer's disease, came to Prospect House, I knew he would be in good hands and that has proved to be right. The care and support given to him are excellent and now I have peace of mind knowing that he is well looked after.
15 July 2022
My mother in law was loved by all the staff and was looked after so well. She loved taking part in all the activities. The care staff go above and beyond every day, they are an excellent team. She was so happy and contented.
29 June 2022
Our mum was so well cared for by each and every one of the staff right up to Mums passing. A big thank you once again.
23 June 2022
Staff are very friendly and very supportive and accommodating with regard to my own disability. The care my husband receives is further hindered due to his own disability which must make things (especially) communication difficult. Despite this staff have overcome this and the care my husband receives is good.
06 January 2022
The staff at Prospect Home are kind and caring - the most important part of a care home. The nursing staff (senior) communicated with me clearly and regularly - as did the visiting GP's occasionally. Compared to all other nursing homes I have visited both professionally and socially I found that standard of care, communication, and organisation to be excellent. I am a senior palliative care nurse myself so was delighted to discover Prospect House looking after my sister.
06 January 2022
Excellent facilities and the room provided was homely and clean. Staff made an effort to welcome and show warmth and affection to my sister. At all times, they were effective to my sister and very helpful to my husband and me. The food was excellent and varied. Facilities for physiotherapy, occupational therapy and hair care with lovely staff providing these services.
19 July 2021
All I can say is that Prospect House is a true care home in every way.
28 June 2021
My 94 year old father was brought to Prospect House from our local hospital. I cannot praise the staff enough kind, caring, lovely people. My father was looked after with the highest respect and dignity. They were also extremely kind to myself and family. I cannot recommend Prospect House highly enough.
24 June 2021
It is always difficult to place your mother into care. I can honestly say I felt comfortable leaving her at Prospect House. The staff were very caring. It felt like a lovely home to live in. My mother seemed to relax and was content which was an indication of how she felt.
21 June 2021
My father was cared for beautifully at Prospect House in his final weeks, at all times with dignity and respect. The restrictions in place due to Covid-19 were handled very efficiently by the staff, at the same time maintaining the high standard of care.
07 June 2021
My mother had 2 weeks of respite care following a fall at home. She enjoyed her stay at Prospect House. All the staff were lovely and she really enjoyed the food. The staff were all kind and thoughtful. She felt safe and so well cared for.
19 May 2021
My late husband was in Prospect House for six years. When I became in need of help, this is where I came. During my husband's stay and my visits 3 or more times a week. During that time I was on several committees and helped with authorities. My current stay is for respite care, should I need more constant care this would be where I want to be. Not only am I treated with dignity but after so long a time I am treated as an extended family.
03 December 2020
In these strange covid times, access was limited to the home, but at no time were we concerned that the dedication, care, expertise and love was not being given to my mother. The communication was first class also. Sadly my mother passed away in October, but we have the peace that she passed away with dignity and love of your exceptional staff. We cannot express how deeply grateful we are for the care and love given to my mother in the four months that she was with you.