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Valley Drive, Countess of Chester Health Pk, Liverpool Road, Chester, CH2 1UA
View Full Details of PinetumLatest Reviews for Pinetum
07 March 2025
My father is staying here for end of life care. He has received a lot of encouragement from the staff to be involved in activities and went from being bed ridden to walking about and chatting with the lovely staff members. He is happy here and is safe to wonder about with no risk of getting outside. It is very clean and tidy, staff work hard and are friendly. They have a resident bunny too.
05 March 2025
My friend is currently at Pinetum and we couldn't ask for more everyone is friendly and helpful , she is treated with kindness and dignity, the staff have a gentle approach at all times.. her medical needs are met swiftly and we have nothing but gratitude to those who are caring for her when we are not able to be there . She has been lucky with her room and it overlooks the garden everywhere is cleaned continuously to a very high standard, and dietry needs are met again to a very high standard . It's a 10 out of 10 for me Keep up the good work Pinetum.
04 March 2025
Whilst my husband has only been a resident at Pinetum for a short time, we have been very warmly welcomed and made to feel part of the home community by both management and staff, the level of care in all departments has been very good.
03 March 2025
All the staff are very friendly, helpful and treat the residents with dignity and respect. The building and facilities are well maintained and a good standard of cleanliness is maintained. A good number of activities are offered and overall I was very happy with the care Mum received.
19 February 2025
Can't praise the manager and staff enough. Excellent.
24 October 2024
Pinetum staff are all absolutely fabulous, I cannot thank them enough for the kindness, care, patience, understanding & empathy they have shown my 88-year-old mum. She loves them all, her confidence has grown within the home, and all her needs are met & more. The level of care is of the highest standard, and I totally & utterly recommend Pinetum, especially the fabulous staff! To say they go "above & beyond" is an understatement. Caring staff who really do care. The food is also "amazing", homemade & my mum has eaten things she wouldn't even have tried if I had made them and thoroughly enjoyed every time! Thank you so much Pinetum for caring so much.
22 October 2024
My sister recently spent some time in Pinetum and received wonderful care. Thanks to all the staff, they made her stay comfortable and treated her in the most friendly way. During my visits, I could see the wonderful contacts they had with all the patients.
11 October 2024
Our mum has been well treated and cared for with dignity and respect. The staff have been sensitive to her needs as well as those of her family and we have felt supported through a difficult few months. We are thankful for the kindness and consideration shown by everyone at the home.
30 September 2024
My mother-in-law was transferred to Pinetum from the hospital, from being greeted at the door to being taken to her room, she was made really welcome. All staff have been professional, kind and reassuring to my mother-in-law and all her visitors. They ensured she was treated with dignity and as an individual at all times. The cleanliness of the room is very high standard as is the home, mother-in-law thinks she's in a hotel as the food is nice.
24 September 2024
My brother has recently been admitted to 'Pinetum' for full-time permanent care. The building is clean and cared for. The rooms are bright and cheerful. The staff are wonderful and we have no hesitation in recommending this Care Home.
16 July 2024
I am so delighted with all the staff, and the selection of meals provided. The care and attention afforded to me is inspiring it goes towards my health recovery journey. My review is my personal experience but I have met other residents who concur with my appraisal. The choice of activities available is comprehensive and very meaningful. Especially one staff member who is wonderful.
02 July 2024
My husband and I visit his sister at Pinetum Care Home and find the standard of care excellent. All the staff I have encountered are extremely caring and have a good rapport with my sister-in-law who has dementia. Although my sister-in-law has dementia, her general physical health has improved significantly over the last few weeks. I also find that on arrival the home smells fresh and inviting. My husband also states that he is impressed with the cleanliness and tidiness of the home.
02 July 2024
My dad is currently receiving excellent care. The staff can't do enough for him and are so friendly and cheerful. He's on respite at the moment but would be happy if he needed to stay long-term. It's very clean and there are several lounges to sit in. Visitors are also made to feel very welcome.
25 April 2024
My husband has just had a respite week. He had excellent care. Although he is non-verbal he was able to vigorously nod when I asked him did you enjoy your stay. So thank you, to all the lovely staff for your care and kindness given.
16 April 2024
My mother was transferred to Pinetum for end-of-life care. Throughout her 10-day stay, she received excellent care and was treated with the utmost dignity. Everyone at the home was helpful and supportive from the manager, to the nurses and the domestic staff. Staff provided great support and demonstrated huge kindness and compassion to our family which helped make a really difficult and painful experience more bearable. Thank you.
20 November 2023
Nurses and carers are kind to my mum. She was looked after very well, ie cleaned and cared for, room was clean, and the staff was helpful and friendly. Overall facilities are good. Visiting hours were open and available.
17 July 2023
My mum was taken to Pinetum for respite after fracturing her leg. She was nervous as she has never been a resident in a nursing home before, but she was made to feel very welcome. The care Mum has received has been amazing and says the carers are more like her friend. The food in the home is outstanding, it’s prepared fresh every day by their chef, they are given a choice each morning for breakfast and lunch, the evening meal is a 3-course menu which is different each night. There are activities in which Mum can get involved in and make friends with the other residents. The resident's rooms are spotlessly cleaned every day, and even better we don’t have to wash Mum's clothes they are all washed, dried and ironed in the laundry. The only sad thing is once Mum is better she will be going home and I know she will miss everyone at Pinetum.
10 July 2023
Loving, caring and very hard-working staff. Very respectful to the patients, the patient's family members and most of all to each other. A fabulous group of people who make a wonderful team. Keep up this special work that you all do and do it so well. Thank you.
07 June 2023
The home has been lovely to my nan. Exceptional care, support, kindness and professionalism is given and my nan herself always compliments the home. The activities and opportunities provided are also worth mentioning as the staff are always willing to bring the best out of each resident in a person-centred way. Thank you Pinetum.
05 May 2023
Amazing from start to finish. The care provided by all of the staff that worked with my grandmother was excellent. Welcoming when we arrived at first and then daily always a warm welcome. The environment was clean and bright and everyone was so accommodating. Would highly recommend Pinetum in future. Special mention to many of the staff members including the newer guy. Thank you so much for making a terrible time a lot more bearable!
Latest Reviews for Pinetum
07 March 2025
My father is staying here for end of life care. He has received a lot of encouragement from the staff to be involved in activities and went from being bed ridden to walking about and chatting with the lovely staff members. He is happy here and is safe to wonder about with no risk of getting outside. It is very clean and tidy, staff work hard and are friendly. They have a resident bunny too.
05 March 2025
My friend is currently at Pinetum and we couldn't ask for more everyone is friendly and helpful , she is treated with kindness and dignity, the staff have a gentle approach at all times.. her medical needs are met swiftly and we have nothing but gratitude to those who are caring for her when we are not able to be there . She has been lucky with her room and it overlooks the garden everywhere is cleaned continuously to a very high standard, and dietry needs are met again to a very high standard . It's a 10 out of 10 for me Keep up the good work Pinetum.
04 March 2025
Whilst my husband has only been a resident at Pinetum for a short time, we have been very warmly welcomed and made to feel part of the home community by both management and staff, the level of care in all departments has been very good.
03 March 2025
All the staff are very friendly, helpful and treat the residents with dignity and respect. The building and facilities are well maintained and a good standard of cleanliness is maintained. A good number of activities are offered and overall I was very happy with the care Mum received.
19 February 2025
Can't praise the manager and staff enough. Excellent.
24 October 2024
Pinetum staff are all absolutely fabulous, I cannot thank them enough for the kindness, care, patience, understanding & empathy they have shown my 88-year-old mum. She loves them all, her confidence has grown within the home, and all her needs are met & more. The level of care is of the highest standard, and I totally & utterly recommend Pinetum, especially the fabulous staff! To say they go "above & beyond" is an understatement. Caring staff who really do care. The food is also "amazing", homemade & my mum has eaten things she wouldn't even have tried if I had made them and thoroughly enjoyed every time! Thank you so much Pinetum for caring so much.
22 October 2024
My sister recently spent some time in Pinetum and received wonderful care. Thanks to all the staff, they made her stay comfortable and treated her in the most friendly way. During my visits, I could see the wonderful contacts they had with all the patients.
11 October 2024
Our mum has been well treated and cared for with dignity and respect. The staff have been sensitive to her needs as well as those of her family and we have felt supported through a difficult few months. We are thankful for the kindness and consideration shown by everyone at the home.
30 September 2024
My mother-in-law was transferred to Pinetum from the hospital, from being greeted at the door to being taken to her room, she was made really welcome. All staff have been professional, kind and reassuring to my mother-in-law and all her visitors. They ensured she was treated with dignity and as an individual at all times. The cleanliness of the room is very high standard as is the home, mother-in-law thinks she's in a hotel as the food is nice.
24 September 2024
My brother has recently been admitted to 'Pinetum' for full-time permanent care. The building is clean and cared for. The rooms are bright and cheerful. The staff are wonderful and we have no hesitation in recommending this Care Home.
16 July 2024
I am so delighted with all the staff, and the selection of meals provided. The care and attention afforded to me is inspiring it goes towards my health recovery journey. My review is my personal experience but I have met other residents who concur with my appraisal. The choice of activities available is comprehensive and very meaningful. Especially one staff member who is wonderful.
02 July 2024
My husband and I visit his sister at Pinetum Care Home and find the standard of care excellent. All the staff I have encountered are extremely caring and have a good rapport with my sister-in-law who has dementia. Although my sister-in-law has dementia, her general physical health has improved significantly over the last few weeks. I also find that on arrival the home smells fresh and inviting. My husband also states that he is impressed with the cleanliness and tidiness of the home.
02 July 2024
My dad is currently receiving excellent care. The staff can't do enough for him and are so friendly and cheerful. He's on respite at the moment but would be happy if he needed to stay long-term. It's very clean and there are several lounges to sit in. Visitors are also made to feel very welcome.
25 April 2024
My husband has just had a respite week. He had excellent care. Although he is non-verbal he was able to vigorously nod when I asked him did you enjoy your stay. So thank you, to all the lovely staff for your care and kindness given.
16 April 2024
My mother was transferred to Pinetum for end-of-life care. Throughout her 10-day stay, she received excellent care and was treated with the utmost dignity. Everyone at the home was helpful and supportive from the manager, to the nurses and the domestic staff. Staff provided great support and demonstrated huge kindness and compassion to our family which helped make a really difficult and painful experience more bearable. Thank you.
20 November 2023
Nurses and carers are kind to my mum. She was looked after very well, ie cleaned and cared for, room was clean, and the staff was helpful and friendly. Overall facilities are good. Visiting hours were open and available.
17 July 2023
My mum was taken to Pinetum for respite after fracturing her leg. She was nervous as she has never been a resident in a nursing home before, but she was made to feel very welcome. The care Mum has received has been amazing and says the carers are more like her friend. The food in the home is outstanding, it’s prepared fresh every day by their chef, they are given a choice each morning for breakfast and lunch, the evening meal is a 3-course menu which is different each night. There are activities in which Mum can get involved in and make friends with the other residents. The resident's rooms are spotlessly cleaned every day, and even better we don’t have to wash Mum's clothes they are all washed, dried and ironed in the laundry. The only sad thing is once Mum is better she will be going home and I know she will miss everyone at Pinetum.
10 July 2023
Loving, caring and very hard-working staff. Very respectful to the patients, the patient's family members and most of all to each other. A fabulous group of people who make a wonderful team. Keep up this special work that you all do and do it so well. Thank you.
07 June 2023
The home has been lovely to my nan. Exceptional care, support, kindness and professionalism is given and my nan herself always compliments the home. The activities and opportunities provided are also worth mentioning as the staff are always willing to bring the best out of each resident in a person-centred way. Thank you Pinetum.
05 May 2023
Amazing from start to finish. The care provided by all of the staff that worked with my grandmother was excellent. Welcoming when we arrived at first and then daily always a warm welcome. The environment was clean and bright and everyone was so accommodating. Would highly recommend Pinetum in future. Special mention to many of the staff members including the newer guy. Thank you so much for making a terrible time a lot more bearable!