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The Green, Trysull, Wolverhampton, WV5 7HW
View Full Details of Woodford House Nursing HomeLatest Reviews for Woodford House Nursing Home
23 November 2022
I find Woodford House Nursing Home meets current government legislation and guidelines for the care of the residents in their care. However, I find a major problem with communication between some management and staff. Also following up and providing feedback on complaints is very ad-hoc I find there is confusion when booking appointments for visitors or hospital consultations and errors regarding paperwork. When I have complained formally regarding this I received a corporate verbal apology not written and an assurance this will not happen again. It does happen again and yet another apology. I have concerns regarding health and safety in certain areas and have addressed these concerns with the manager. I feel the building and security is reminiscent of a 1980s institutional centre and has not really come onto the 21st century regarding vision, scope and development for the future needs of the residents and client needs.
22 August 2022
My husband has been a resident at Woodford House for several years with complex needs. All the staff, nurses, carers, reception, catering staff, cleaners, laundry staff and handyman all work hard to make Woodford a happy, caring environment for our loved ones to live in, under very difficult circumstances at times. The home manager and staff member who deals with the dementia pathways, who works between another home in the group and Woodford do an excellent job in explaining and sorting out any problems that arise. Calls are made to me to inform me of any problems or issues that arise with my husband, which I find very reassuring. The well-being team work well with the residents with music, walks and various activity programs. No home is perfect but everyone at Woodford tries their best to make this a happy loving home for our loved ones. I have to admit for myself an open and honest relationship with the management team is a bonus.
Latest Reviews for Woodford House Nursing Home
23 November 2022
I find Woodford House Nursing Home meets current government legislation and guidelines for the care of the residents in their care. However, I find a major problem with communication between some management and staff. Also following up and providing feedback on complaints is very ad-hoc I find there is confusion when booking appointments for visitors or hospital consultations and errors regarding paperwork. When I have complained formally regarding this I received a corporate verbal apology not written and an assurance this will not happen again. It does happen again and yet another apology. I have concerns regarding health and safety in certain areas and have addressed these concerns with the manager. I feel the building and security is reminiscent of a 1980s institutional centre and has not really come onto the 21st century regarding vision, scope and development for the future needs of the residents and client needs.
22 August 2022
My husband has been a resident at Woodford House for several years with complex needs. All the staff, nurses, carers, reception, catering staff, cleaners, laundry staff and handyman all work hard to make Woodford a happy, caring environment for our loved ones to live in, under very difficult circumstances at times. The home manager and staff member who deals with the dementia pathways, who works between another home in the group and Woodford do an excellent job in explaining and sorting out any problems that arise. Calls are made to me to inform me of any problems or issues that arise with my husband, which I find very reassuring. The well-being team work well with the residents with music, walks and various activity programs. No home is perfect but everyone at Woodford tries their best to make this a happy loving home for our loved ones. I have to admit for myself an open and honest relationship with the management team is a bonus.