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Glaslyn Lodge, Crickhowell Road, Gilwern, Abergavenny, NP7 0EH
View Full Details of Glaslyn CourtLatest Reviews for Glaslyn Court
02 December 2024
This nursing home has developed serious problems and, at least for the time being, I would not recommend placing an elderly relative in their care. Our mother arrived at Glaslyn Court in Oct 22. At that time, the home had a good reputation. As a family, we were pleased with the level of care and the facilities. However, in 2023, we became aware of serious issues including the sacking of the manager, many trusted staff deciding to leave, a high staff turn over, many agency staff on site and reports to us by the staff present of bullying by the new management. This was followed by two failed CIW inspections where inspectors found serious issues. The home was, as a result, banned from taking in new residents. We visited in the middle of the day and found the home understaffed and with our mother asleep in her room, apparently heavily sedated. Her meal was sat by her side, untouched and with no effort having been made to persuade her to eat. We moved mum to an alternative home.
24 February 2022
My granny has been at the home for over two years and I can't stress how great the staff have been with her. They always make a huge fuss of her and make her feel very comfortable - and her hair always looks so lovely! It makes me feel so relieved to know that my granny is being taken care of in such a great facility. Thank you!
12 January 2021
My family and I were forced into making the very difficult decision to have our father placed into a nursing care home. It was made more difficult because the hospital had requested his release from their care and the current situation of the Covid-19 virus. Glaslyn Court was selected by a telephone call and as much research as possible under current circumstances. What a blessing it was. From the first telephone conversation with the nurse on duty that day to the day of his passing, my father and ourselves were treated with so much compassion and care that I have only praise for all the staff employees at the home. If you have to make the very difficult decision, as we did, you can do so with great confidence in this excellent care home. Thank you is not enough.
24 April 2017
Mum liked the freedom that she was allowed to wander around the main living areas and enjoy the wonderful character of the house. Mum was a very quiet, private lady and enjoyed being able to sit in one of the two conservatories or one of the two living rooms or garden. We were allowed to prepare her bedroom with her possessions and when we asked for a small shelf to be put on the wall, the maintenance staff got onto it straight away. The activities coordinator was amazing and put so much effort into mums daily life. I cannot thank everyone there enough. The owners have produced a wonderful, caring environment, the manager is always there with a listening ear and the staff are just fantastic. All of the team show great compassion, patience and courage. Mum did not want to go to a nursing home but due to her illness she had no choice. I am so very pleased this was the home mum lived in and I cannot thank everyone enough.
28 September 2015
The staff of Glaslyn are out of this world, the care they are giving my dad is exceptional. I give a 5 star rating for both the home and staff! Thank you so much all the staff on Caleb court, for treating him with dignity.
Latest Reviews for Glaslyn Court
02 December 2024
This nursing home has developed serious problems and, at least for the time being, I would not recommend placing an elderly relative in their care. Our mother arrived at Glaslyn Court in Oct 22. At that time, the home had a good reputation. As a family, we were pleased with the level of care and the facilities. However, in 2023, we became aware of serious issues including the sacking of the manager, many trusted staff deciding to leave, a high staff turn over, many agency staff on site and reports to us by the staff present of bullying by the new management. This was followed by two failed CIW inspections where inspectors found serious issues. The home was, as a result, banned from taking in new residents. We visited in the middle of the day and found the home understaffed and with our mother asleep in her room, apparently heavily sedated. Her meal was sat by her side, untouched and with no effort having been made to persuade her to eat. We moved mum to an alternative home.
24 February 2022
My granny has been at the home for over two years and I can't stress how great the staff have been with her. They always make a huge fuss of her and make her feel very comfortable - and her hair always looks so lovely! It makes me feel so relieved to know that my granny is being taken care of in such a great facility. Thank you!
12 January 2021
My family and I were forced into making the very difficult decision to have our father placed into a nursing care home. It was made more difficult because the hospital had requested his release from their care and the current situation of the Covid-19 virus. Glaslyn Court was selected by a telephone call and as much research as possible under current circumstances. What a blessing it was. From the first telephone conversation with the nurse on duty that day to the day of his passing, my father and ourselves were treated with so much compassion and care that I have only praise for all the staff employees at the home. If you have to make the very difficult decision, as we did, you can do so with great confidence in this excellent care home. Thank you is not enough.
24 April 2017
Mum liked the freedom that she was allowed to wander around the main living areas and enjoy the wonderful character of the house. Mum was a very quiet, private lady and enjoyed being able to sit in one of the two conservatories or one of the two living rooms or garden. We were allowed to prepare her bedroom with her possessions and when we asked for a small shelf to be put on the wall, the maintenance staff got onto it straight away. The activities coordinator was amazing and put so much effort into mums daily life. I cannot thank everyone there enough. The owners have produced a wonderful, caring environment, the manager is always there with a listening ear and the staff are just fantastic. All of the team show great compassion, patience and courage. Mum did not want to go to a nursing home but due to her illness she had no choice. I am so very pleased this was the home mum lived in and I cannot thank everyone enough.
28 September 2015
The staff of Glaslyn are out of this world, the care they are giving my dad is exceptional. I give a 5 star rating for both the home and staff! Thank you so much all the staff on Caleb court, for treating him with dignity.