Submit a Review for Balgowan House
46 Bartholomew Lane, Hythe, CT21 4BX
View Full Details of Balgowan HouseLatest Reviews for Balgowan House
20 December 2024
Very satisfied with the care, attention and management. Very good atmosphere. I visit every day.
17 December 2024
A nice nursing home but very busy. Staff very friendly but it's a waiting game especially at weekends if you need attention. I could do with more exercise with walking.
10 December 2024
I feel the care manager operates an excellent, hands-on approach and is supported very well by all carers and support staff. Residents are looked after well with their various, often complex needs being met.
18 November 2024
When I arrive the staff are always helpful and pleasant. My wife appears comfortable and not anxious. The staff are always very pleasant and my wife is always clean. Thank you.
18 November 2024
I have been here for about three weeks and found the whole experience to be first-class. I am very happy and comfortable.
04 July 2024
On an overall experience, I would give Balgowan House 11/10. Excellent home. Lovely staff, very helpful in every way. Good home.
11 June 2024
Normally the food is excellent. The vegetables are soft to eat and things are chopped small but when the cover cook is on, we notice the difference. I've noticed that lots of food goes in the bin then whereas usually, everything gets eaten. The staff are really helpful and kind, especially the activities coordinator.
07 June 2024
I have only been here a few months but I could not overrate my experience here, I have received all the attention that I have needed. I am here because I had a fall, my son decided I needed 24/7 care which he could not give me. A special note on the food, excellent. I am 97 years old but still very alert.
07 June 2024
It seems to be an excellent home. The lounge is very bright and clean and my dad's bedroom is clean and pleasant. The staff members I have met have been friendly and nice to my dad, which is important. I wish there were more members of staff though. I am hoping that my dad will be able to come down to the lounge soon and that we will be able to take him our in the warmer weather. He just needs to be able to walk again.
07 June 2024
A very happy home. Very caring and clean. I wouldn't want my hubby to be anywhere else.
24 May 2024
On my last visit as always, the staff was very welcoming with directions seating beverages etc. The standard of care offered to my cousin is of the highest standard and this is reflected in her appearance and remarks. Activities seem to be a common feature adding to her overall feeling of health and security and this is reflected in pictures of her involvement within the community. Thanks to all staff.
21 May 2024
My mother first came to Balgowan House in January, initially for respite but after going into hospital she returned as a permanent resident. The staff here are all brilliant, very kind and caring, making sure all my mother's needs are met with professionalism and prompt administration. Communication between the home and the families is great, nothing is too much trouble. I would highly recommend this home to anyone looking to place a loved one.
21 May 2024
On all visits to the nursing home, we have found it clean and tidy in both communal areas and resident's room. All staff are very caring and attentive to their residents and make us feel welcome. Staff always keep us informed of relative's health and well-being. Nice to see there are plenty of activities planned to keep residents healthy, both mentally and physically.
21 May 2024
My mum has been at Balgowen House for about six months now. She is very well looked after, everybody knows who she is and when we visit we are made very welcome. Balgowen House is very well run, the staff are always happy, popping their heads into Mum's room checking in on her and asking if we are ok. Her room is very clean and tidy as are the lounge and dining area and there is always somebody around if we need them. Finally, we are always kept informed on everything concerning Mum which is much appreciated. Thank you to the manager and all her team for everything you do.
13 December 2023
My father was not in a good place of mind or health when admitted to Balgowan House from the hospital. Although his health will not improve and is gradually deteriorating, the nursing care staff are lovely and very good with him, and he is so much happier in himself for being there and being well looked after.
13 December 2023
Thank you for everything you have done for my mother. It was a very difficult decision to make, but with the manager's help, above and beyond to have Mum transferred into the safety of Balgowan after spending six months in hospital - I can’t thank you enough. All the staff are wonderful; they have made the transition so much easier for us as a family.
13 December 2023
I am extremely pleased with the standard and quality of care my mum receives at Balgowan House. It is a very well-managed home that has a professional yet homely atmosphere. Communication with families is good. Mum’s care plan is reviewed regularly and evolves according to her changing needs. The nutrition is carefully planned and food is excellent. There is a varied programme of enjoyable events for residents which promote: social interaction, health and well-being, reminiscing and recall, mental engagement, gentle physical activity, fine motor skills, creativity and singing and perhaps most importantly, laughter. Above all, the compassion and kindness of the hard-working team is superlative. Nursing staff are knowledgeable and always available. Carers and support staff work tirelessly and cheerfully to meet the residents' needs. Each resident is known well by all staff in this relatively small home. This promotes a family atmosphere in which residents and their loved ones are valued.
12 December 2023
My sister has been in Balgowan for nearly three years. In all that time, she has been treated with the utmost care dignity and respect. The staff are always friendly and helpful. I would thoroughly recommend this care home.
21 September 2023
My mother was in pretty poor shape when admitted to Balgowan House. To comply with her wishes we had tried using an enhanced package of care at home, but this failed miserably as her needs were too great. Over the past nine months her condition has steadily improved. Generally she is so much better physically, but also her sharpness of wit has returned, much to the delight of the family. The staff at Balgowan go over and above when it comes to care and inclusivity, for which we are very grateful. My mother has just celebrated her 100th birthday and again Balgowan turned up trumps, making it easy for our (rather large) family to be present for that day and to celebrate this special occasion. My mother is always treated with dignity and kindness and as her family, we feel we can always make enquiries about her without feeling we are being intrusive. My sister and I are so very grateful for the care our mother is receiving and that she is happily settled at Balgowan.
21 September 2023
Wonderful care home with lovely, dedicated caring staff, including the catering staff who provide an excellent variety of nourishing meals. My mum has been a resident for nearly two years, completely bedbound and it’s a tribute to the level of care she receives that she is still with me. Thank you to all the team at Balgowan, who work with a combined effort to achieve a shared goal.
Latest Reviews for Balgowan House
20 December 2024
Very satisfied with the care, attention and management. Very good atmosphere. I visit every day.
17 December 2024
A nice nursing home but very busy. Staff very friendly but it's a waiting game especially at weekends if you need attention. I could do with more exercise with walking.
10 December 2024
I feel the care manager operates an excellent, hands-on approach and is supported very well by all carers and support staff. Residents are looked after well with their various, often complex needs being met.
18 November 2024
When I arrive the staff are always helpful and pleasant. My wife appears comfortable and not anxious. The staff are always very pleasant and my wife is always clean. Thank you.
18 November 2024
I have been here for about three weeks and found the whole experience to be first-class. I am very happy and comfortable.
04 July 2024
On an overall experience, I would give Balgowan House 11/10. Excellent home. Lovely staff, very helpful in every way. Good home.
11 June 2024
Normally the food is excellent. The vegetables are soft to eat and things are chopped small but when the cover cook is on, we notice the difference. I've noticed that lots of food goes in the bin then whereas usually, everything gets eaten. The staff are really helpful and kind, especially the activities coordinator.
07 June 2024
I have only been here a few months but I could not overrate my experience here, I have received all the attention that I have needed. I am here because I had a fall, my son decided I needed 24/7 care which he could not give me. A special note on the food, excellent. I am 97 years old but still very alert.
07 June 2024
It seems to be an excellent home. The lounge is very bright and clean and my dad's bedroom is clean and pleasant. The staff members I have met have been friendly and nice to my dad, which is important. I wish there were more members of staff though. I am hoping that my dad will be able to come down to the lounge soon and that we will be able to take him our in the warmer weather. He just needs to be able to walk again.
07 June 2024
A very happy home. Very caring and clean. I wouldn't want my hubby to be anywhere else.
24 May 2024
On my last visit as always, the staff was very welcoming with directions seating beverages etc. The standard of care offered to my cousin is of the highest standard and this is reflected in her appearance and remarks. Activities seem to be a common feature adding to her overall feeling of health and security and this is reflected in pictures of her involvement within the community. Thanks to all staff.
21 May 2024
My mother first came to Balgowan House in January, initially for respite but after going into hospital she returned as a permanent resident. The staff here are all brilliant, very kind and caring, making sure all my mother's needs are met with professionalism and prompt administration. Communication between the home and the families is great, nothing is too much trouble. I would highly recommend this home to anyone looking to place a loved one.
21 May 2024
On all visits to the nursing home, we have found it clean and tidy in both communal areas and resident's room. All staff are very caring and attentive to their residents and make us feel welcome. Staff always keep us informed of relative's health and well-being. Nice to see there are plenty of activities planned to keep residents healthy, both mentally and physically.
21 May 2024
My mum has been at Balgowen House for about six months now. She is very well looked after, everybody knows who she is and when we visit we are made very welcome. Balgowen House is very well run, the staff are always happy, popping their heads into Mum's room checking in on her and asking if we are ok. Her room is very clean and tidy as are the lounge and dining area and there is always somebody around if we need them. Finally, we are always kept informed on everything concerning Mum which is much appreciated. Thank you to the manager and all her team for everything you do.
13 December 2023
My father was not in a good place of mind or health when admitted to Balgowan House from the hospital. Although his health will not improve and is gradually deteriorating, the nursing care staff are lovely and very good with him, and he is so much happier in himself for being there and being well looked after.
13 December 2023
Thank you for everything you have done for my mother. It was a very difficult decision to make, but with the manager's help, above and beyond to have Mum transferred into the safety of Balgowan after spending six months in hospital - I can’t thank you enough. All the staff are wonderful; they have made the transition so much easier for us as a family.
13 December 2023
I am extremely pleased with the standard and quality of care my mum receives at Balgowan House. It is a very well-managed home that has a professional yet homely atmosphere. Communication with families is good. Mum’s care plan is reviewed regularly and evolves according to her changing needs. The nutrition is carefully planned and food is excellent. There is a varied programme of enjoyable events for residents which promote: social interaction, health and well-being, reminiscing and recall, mental engagement, gentle physical activity, fine motor skills, creativity and singing and perhaps most importantly, laughter. Above all, the compassion and kindness of the hard-working team is superlative. Nursing staff are knowledgeable and always available. Carers and support staff work tirelessly and cheerfully to meet the residents' needs. Each resident is known well by all staff in this relatively small home. This promotes a family atmosphere in which residents and their loved ones are valued.
12 December 2023
My sister has been in Balgowan for nearly three years. In all that time, she has been treated with the utmost care dignity and respect. The staff are always friendly and helpful. I would thoroughly recommend this care home.
21 September 2023
My mother was in pretty poor shape when admitted to Balgowan House. To comply with her wishes we had tried using an enhanced package of care at home, but this failed miserably as her needs were too great. Over the past nine months her condition has steadily improved. Generally she is so much better physically, but also her sharpness of wit has returned, much to the delight of the family. The staff at Balgowan go over and above when it comes to care and inclusivity, for which we are very grateful. My mother has just celebrated her 100th birthday and again Balgowan turned up trumps, making it easy for our (rather large) family to be present for that day and to celebrate this special occasion. My mother is always treated with dignity and kindness and as her family, we feel we can always make enquiries about her without feeling we are being intrusive. My sister and I are so very grateful for the care our mother is receiving and that she is happily settled at Balgowan.
21 September 2023
Wonderful care home with lovely, dedicated caring staff, including the catering staff who provide an excellent variety of nourishing meals. My mum has been a resident for nearly two years, completely bedbound and it’s a tribute to the level of care she receives that she is still with me. Thank you to all the team at Balgowan, who work with a combined effort to achieve a shared goal.