Submit a Review for Wansbeck Care Home
Church Avenue, West Sleekburn, Choppington, NE62 5XE
View Full Details of Wansbeck Care HomeLatest Reviews for Wansbeck Care Home
21 January 2025
I am very happy with the care my husband has received since moving to Wansbeck Care Home 5 months ago. He took a while to settle but is doing really well now. The staff are very patient and caring and the home has a lovely family feeling. I don't worry about my husband as much now as I know he's being so well cared for.
13 December 2024
An excellent care home with great staff who make it feel like family. Very hard-working and caring team.
14 August 2024
My mother was in Wansbeck for a short period of respite care and I couldn't fault the care and compassion we all received as a family. Luckily she was able to return home but we would certainly use Wansbeck again if we need further respite care. Thank you again Wansbeck team.
19 June 2024
I have been here since October 2023. I now live downstairs and I can't fault anything. There are plenty of activities and I have been out a few times. I get help with my shopping. I have made friends and enjoy sitting in the garden with them. I love music and there is always music playing in the home. Well done to all the staff.
19 September 2023
Overall a very clean and well-run care home. Staff are always welcoming and activities are excellent.
18 September 2023
While I was taking radiotherapy at the hospital in early August 2023 I put my wife in Wansbeck Care Home for 4 weeks. The room was acceptable with facilities. She was in room 1 outside was a nursing station with alarms that kept going off. Staff talking during the night, and my wife had to get up to tell them off. The night staff are poorly trained as one night the fire alarm went off and no one knew what to do. The food was poor. I told them that my wife could not chew meat but they still gave it to her. The bed was a single bed and she could have easily fallen out. She is incontinent and old wet clothes were in her room, sometimes for a while. The day staff was quite good. There are many other things I could say.
07 September 2023
We are very grateful to have mum in such a caring home. The manager and the staff cannot do enough for mum and are very good at monitoring mum's dementia and always keeping us informed of her health. The food is all homemade and really good quality.
07 September 2023
All the staff from the manager down are very professional, very caring and couldn't be more helpful in providing an excellent service. The communication to family is particularly strong in keeping them informed of any impacts or incidents with residents.
04 September 2023
I'm very happy with the staff and home. Everyone seems friendly and happy to help.
01 September 2023
It's taken Dad a while to settle but once he got a room downstairs he's much better. There have been a couple of issues, but once addressed it was sorted. Just working on getting him involved now, he's never been a good mixer. Overall, no complaints.
01 September 2023
Mum has settled into her new home with the patience and care of the team. Opinions are listened to and valued. My mum is always presentable and her room is clean and tidy. All the residents are happy and it's lovely to see during each visit. My mum was very concerned initially due to previous experiences of residents being in her room and taking her belongings. She now feels safe knowing that this does not happen or will be supported. Food and drink are excellent - not feeling like there's too much (overwhelming) and what she would have enjoyed prior to her dementia. Mum has not accessed activities yet to comment sufficiently.
01 September 2023
Very clean and friendly staff.
21 November 2022
This home is just 1 step up from a prison. My Mother was placed into a small room and left alone for most of the day. She was encouraged to eat or drink, and her food was placed in front of her and then removed from her room untouched. Communication between staff was very poor. Even the deputy manager didn't pass on information and relatives' wishes were ignored. I had my Mother transferred as soon as I could. I wish I had done it earlier. My Mother died 3 days after her transfer. I won't say her lack of care at Wansbeck Care Home contributed to her death but I can't say it helped. She ate and drank more in the first day of her new home than she did in the previous 19 days she spent in their so-called care.
20 September 2022
My elderly mother has been sensitively supported during her stay. She was widowed shortly after coming to Wansbeck Care Home and benefitted from kindness and care at this time. Her food preferences were accommodated and also self-care needs. While the rooms are not luxurious, the facilities are sufficient and supportive equipment, such as specialist mattresses are provided when needed. During my mother's final days, the staff could not have been more caring towards my mother and to visiting family, for which we are very grateful. Thank you.
24 August 2022
Father was taken to the hospital early one morning. Very confused Dad and in pain. He has dementia. No escort with the resident. Why not?
18 August 2022
I checked a few care homes before choosing Wansbeck Care Home. They all fell short, which is why I have chosen Wansbeck Care Home for my mother; she likes the care home.
03 August 2022
The staff are very friendly and caring. The food is good.
01 August 2022
Staff are very welcoming and helpful, easy to talk to and assist with any queries.
01 August 2022
This is my second review. Just would like to thank all the staff for doing a fine job. Whenever I've had concerns and worries about Mam's condition things get sorted in a professional manner. Once again, everyone does a great job as sometimes it's not easy. Everyone has been so helpful and always pleasant, it's so reassuring. My experience has been a good one. I know my mother is happy to be there. It's a lovely care home.
23 June 2022
My wife and I had a lovely time at my mam's care home celebrating the Queen's Jubilee, we were lucky with the weather and sat outside, lovely food brought out and drinks, plus a singer. The staff were brilliant, life and soul of the part jollying everybody along and they were dressed up. Just like a big family gathering.
Latest Reviews for Wansbeck Care Home
21 January 2025
I am very happy with the care my husband has received since moving to Wansbeck Care Home 5 months ago. He took a while to settle but is doing really well now. The staff are very patient and caring and the home has a lovely family feeling. I don't worry about my husband as much now as I know he's being so well cared for.
13 December 2024
An excellent care home with great staff who make it feel like family. Very hard-working and caring team.
14 August 2024
My mother was in Wansbeck for a short period of respite care and I couldn't fault the care and compassion we all received as a family. Luckily she was able to return home but we would certainly use Wansbeck again if we need further respite care. Thank you again Wansbeck team.
19 June 2024
I have been here since October 2023. I now live downstairs and I can't fault anything. There are plenty of activities and I have been out a few times. I get help with my shopping. I have made friends and enjoy sitting in the garden with them. I love music and there is always music playing in the home. Well done to all the staff.
19 September 2023
Overall a very clean and well-run care home. Staff are always welcoming and activities are excellent.
18 September 2023
While I was taking radiotherapy at the hospital in early August 2023 I put my wife in Wansbeck Care Home for 4 weeks. The room was acceptable with facilities. She was in room 1 outside was a nursing station with alarms that kept going off. Staff talking during the night, and my wife had to get up to tell them off. The night staff are poorly trained as one night the fire alarm went off and no one knew what to do. The food was poor. I told them that my wife could not chew meat but they still gave it to her. The bed was a single bed and she could have easily fallen out. She is incontinent and old wet clothes were in her room, sometimes for a while. The day staff was quite good. There are many other things I could say.
07 September 2023
We are very grateful to have mum in such a caring home. The manager and the staff cannot do enough for mum and are very good at monitoring mum's dementia and always keeping us informed of her health. The food is all homemade and really good quality.
07 September 2023
All the staff from the manager down are very professional, very caring and couldn't be more helpful in providing an excellent service. The communication to family is particularly strong in keeping them informed of any impacts or incidents with residents.
04 September 2023
I'm very happy with the staff and home. Everyone seems friendly and happy to help.
01 September 2023
It's taken Dad a while to settle but once he got a room downstairs he's much better. There have been a couple of issues, but once addressed it was sorted. Just working on getting him involved now, he's never been a good mixer. Overall, no complaints.
01 September 2023
Mum has settled into her new home with the patience and care of the team. Opinions are listened to and valued. My mum is always presentable and her room is clean and tidy. All the residents are happy and it's lovely to see during each visit. My mum was very concerned initially due to previous experiences of residents being in her room and taking her belongings. She now feels safe knowing that this does not happen or will be supported. Food and drink are excellent - not feeling like there's too much (overwhelming) and what she would have enjoyed prior to her dementia. Mum has not accessed activities yet to comment sufficiently.
01 September 2023
Very clean and friendly staff.
21 November 2022
This home is just 1 step up from a prison. My Mother was placed into a small room and left alone for most of the day. She was encouraged to eat or drink, and her food was placed in front of her and then removed from her room untouched. Communication between staff was very poor. Even the deputy manager didn't pass on information and relatives' wishes were ignored. I had my Mother transferred as soon as I could. I wish I had done it earlier. My Mother died 3 days after her transfer. I won't say her lack of care at Wansbeck Care Home contributed to her death but I can't say it helped. She ate and drank more in the first day of her new home than she did in the previous 19 days she spent in their so-called care.
20 September 2022
My elderly mother has been sensitively supported during her stay. She was widowed shortly after coming to Wansbeck Care Home and benefitted from kindness and care at this time. Her food preferences were accommodated and also self-care needs. While the rooms are not luxurious, the facilities are sufficient and supportive equipment, such as specialist mattresses are provided when needed. During my mother's final days, the staff could not have been more caring towards my mother and to visiting family, for which we are very grateful. Thank you.
24 August 2022
Father was taken to the hospital early one morning. Very confused Dad and in pain. He has dementia. No escort with the resident. Why not?
18 August 2022
I checked a few care homes before choosing Wansbeck Care Home. They all fell short, which is why I have chosen Wansbeck Care Home for my mother; she likes the care home.
03 August 2022
The staff are very friendly and caring. The food is good.
01 August 2022
Staff are very welcoming and helpful, easy to talk to and assist with any queries.
01 August 2022
This is my second review. Just would like to thank all the staff for doing a fine job. Whenever I've had concerns and worries about Mam's condition things get sorted in a professional manner. Once again, everyone does a great job as sometimes it's not easy. Everyone has been so helpful and always pleasant, it's so reassuring. My experience has been a good one. I know my mother is happy to be there. It's a lovely care home.
23 June 2022
My wife and I had a lovely time at my mam's care home celebrating the Queen's Jubilee, we were lucky with the weather and sat outside, lovely food brought out and drinks, plus a singer. The staff were brilliant, life and soul of the part jollying everybody along and they were dressed up. Just like a big family gathering.