Submit a Review for Arches Care Home
144 Upper Newtownards Road, Belfast, BT4 3EQ
View Full Details of Arches Care HomeLatest Reviews for Arches Care Home
24 March 2025
When I came here I was nervous and afraid because I would miss my mum and family but the staff and management made me feel at home and feel welcome. They have supported me in every way and attend to my needs and take me to doctors or hospital appointments and explain things to me so I understand what is wrong with me and I feel safe here.
04 October 2024
Since the beginning of 2024 end of 2023, I have noticed a significant decline overall atmosphere in the home especially relating to activities, the ground caring staff are very good with my uncle and other residents. However, I feel that the residents are just now in their own rooms with nothing to occupy or entertain them, this applies to my uncle who used to be taken out regularly but since the staff have left he gets nothing.
03 October 2024
I have found the staff at Arches Care Home to be kind and caring and committed to making my daughter's complex needs fully met. Any problems or concerns are dealt with speedily. There is a good atmosphere in the care home, and my daughter is made very welcome.
17 September 2024
Very happy with the way my Brother is treated. He seems happy also which means our family and staff are very warm and welcoming, friendly, and keep the family up to date with my Brother.
04 September 2024
A clean and tidy home which staff have tried hard to make homely for residents. Staff are kind and caring and treat residents with respect. Great effort is made to ensure food is given to residents while meeting their health needs. For example, a full fry- a favourite of my relative- is puréed and presented to still look like individual items.
27 September 2018
Wonderful friendly home. All staff, nurses, carers and other staff. Can't fault anyone.
23 August 2018
I cannot give enough praise for Arches Care Home - for staff who are wonderful, and facilities.
20 April 2018
I came here very concerned with my brother's health and welfare. My concerns became unfounded as the weeks went past. I am very grateful for the concern and care my brother has been given I couldn't expect any better.
20 April 2018
Home seems like a perfect fit for my friend. We had concerns when his mum died but she would have picked this facility herself if able to. Staff are all caring and nothing is too much trouble for them. I feel very content leaving my friend in their care.
17 April 2018
I am happy with the care provided at the Arches. My brother-in-law's needs are met with excellent care and attention, he loves music and company, which the Arches provide on a weekly basis.
19 September 2017
I am very pleased indeed to say my sister is very happy and well cared for here. In July, she with others was taken on a little holiday by members of staff. She thoroughly enjoyed the experience and staff made this possible by making it so much fun.
25 August 2017
Staff are very pleasant and helpful but communication is poor regarding appointments re doctors, dentist, outings etc.
14 August 2017
I have found this to be an excellently run home. The staff are kind and caring and extremely professional. They are sensitive to my sister's needs and when she was unwell they provided extra special attention which brought my sister back to good health. The welfare and care of the residents is of prime importance to every member of the staff. I have given an excellent review of the nursing home to you because it is really well deserved and I congratulate the staff on their efforts at all times.
06 July 2017
I consider the worker all proficient and kind and am happy to entrust my sister to their care.
Latest Reviews for Arches Care Home
24 March 2025
When I came here I was nervous and afraid because I would miss my mum and family but the staff and management made me feel at home and feel welcome. They have supported me in every way and attend to my needs and take me to doctors or hospital appointments and explain things to me so I understand what is wrong with me and I feel safe here.
04 October 2024
Since the beginning of 2024 end of 2023, I have noticed a significant decline overall atmosphere in the home especially relating to activities, the ground caring staff are very good with my uncle and other residents. However, I feel that the residents are just now in their own rooms with nothing to occupy or entertain them, this applies to my uncle who used to be taken out regularly but since the staff have left he gets nothing.
03 October 2024
I have found the staff at Arches Care Home to be kind and caring and committed to making my daughter's complex needs fully met. Any problems or concerns are dealt with speedily. There is a good atmosphere in the care home, and my daughter is made very welcome.
17 September 2024
Very happy with the way my Brother is treated. He seems happy also which means our family and staff are very warm and welcoming, friendly, and keep the family up to date with my Brother.
04 September 2024
A clean and tidy home which staff have tried hard to make homely for residents. Staff are kind and caring and treat residents with respect. Great effort is made to ensure food is given to residents while meeting their health needs. For example, a full fry- a favourite of my relative- is puréed and presented to still look like individual items.
27 September 2018
Wonderful friendly home. All staff, nurses, carers and other staff. Can't fault anyone.
23 August 2018
I cannot give enough praise for Arches Care Home - for staff who are wonderful, and facilities.
20 April 2018
I came here very concerned with my brother's health and welfare. My concerns became unfounded as the weeks went past. I am very grateful for the concern and care my brother has been given I couldn't expect any better.
20 April 2018
Home seems like a perfect fit for my friend. We had concerns when his mum died but she would have picked this facility herself if able to. Staff are all caring and nothing is too much trouble for them. I feel very content leaving my friend in their care.
17 April 2018
I am happy with the care provided at the Arches. My brother-in-law's needs are met with excellent care and attention, he loves music and company, which the Arches provide on a weekly basis.
19 September 2017
I am very pleased indeed to say my sister is very happy and well cared for here. In July, she with others was taken on a little holiday by members of staff. She thoroughly enjoyed the experience and staff made this possible by making it so much fun.
25 August 2017
Staff are very pleasant and helpful but communication is poor regarding appointments re doctors, dentist, outings etc.
14 August 2017
I have found this to be an excellently run home. The staff are kind and caring and extremely professional. They are sensitive to my sister's needs and when she was unwell they provided extra special attention which brought my sister back to good health. The welfare and care of the residents is of prime importance to every member of the staff. I have given an excellent review of the nursing home to you because it is really well deserved and I congratulate the staff on their efforts at all times.
06 July 2017
I consider the worker all proficient and kind and am happy to entrust my sister to their care.