Submit a Review for Astley House
14/16 Dirleton Avenue, North Berwick, EH39 4BG
View Full Details of Astley HouseLatest Reviews for Astley House
11 April 2025
I cannot recommend Astley Care Home highly enough. From the moment you walk through the doors, you are met with warmth, professionalism, and a genuine sense of care. The level of care provided is truly outstanding. The team is not only highly skilled but also incredibly compassionate, treating residents with the dignity and kindness they deserve. Whether it's assistance with daily activities, medical care, or simply offering companionship, they excel in every aspect. What truly sets Astley apart is the personal touch-staff take the time to get to know each resident, ensuring their individual preferences and needs are met. Families are kept well-informed, and there is always an open line of communication, which provides great peace of mind. If you are looking for a care home that prioritises both excellence and compassion, Astley is an exceptional choice. It is clear that residents here are not just looked after-they are genuinely cared for .
08 April 2025
I am extremely happy with the care my husband is receiving in Astley House. The staff are all very friendly and cheerful despite having a very demanding job caring for residents, many with dementia like my husband. They always treat him with respect and speak directly to him in a calm and supportive manner, helping when require but also encouraging him to be as independent as possible. They are always well informed about how he has slept, eaten or his level of activity (walking). Both staff and management have been very supportive to me and family members when visiting. The home is always very clean, no unpleasant smells, residents are encouraged to be as active as suitable, going out into the garden in good weather. A variety of good food is provided with choices. I have complete confidence that my husband is receiving the best care in Astley House.
01 April 2025
Amazingly managed. The managers & staff have my parents-in-law's best interests as their focus at all times. Home baking, snacks, coffee, tea and juice on the go all the time. Friendly, chatty staff. Great activities, also constantly on the go. The wider family all enjoy the social media posts and being able to keep up to date.
27 March 2025
Mum has been a resident for the past 12 months I find the managers and staff really approachable and friendly Mum's care has been very good there is a lovely atmosphere in the home it is always clean and tidy we feel we made the right decision for mum placing her at Astley House she has come on a lot with the care of the staff and she is settled and safe, managers are always happy to help and advise if needed and the lady is so helpful with the financial side
27 March 2025
Excellent care. Individual attention to residents needs. Great atmosphere. Attentive and kind at all times to residents and relatives. Very understanding of challenging family circumstances.
19 March 2025
Excellent! Staff are fabulous and of great comfort to us as the family. We can now plan holidays & trips without worrying about mums care & well being.
14 March 2025
Very happy with care at Astley House. Staff are warm, caring and very in-tune with Residents needs. The environment is very home-like. Communication is very good and we are informed of any staff concerns and observations. Mum is happy and loves the care-givers.
04 March 2025
My father has been a resident at Astley House since October 2023. He is well looked after by warm and caring staff. It may not be the fanciest building, but the atmosphere is friendly and staff get to know residents and their relatives. Communication is very good, with frequent calls to keep us informed of any concerns. My father's room is bright and spacious and there are a number of public rooms, which gives us the option to share time with him on our own while having a coffee. We are very happy with our choice of Astley House.
08 May 2024
Staff at Astley House are the most caring people, always ready to help if asked a question. The bedroom room was always clean and tidy. Relative was always clean and tidy. Food was good. The staff were always cheery. They could not have done any more to make my relative comfortable, he was so well looked after. Thank you.
03 May 2023
Beware this company includes interest monthly after your loved one passes away. If you have a solicitor it can take up to 6-9 months or longer to complete their estate. My experience was terrible from the start, bullying from day one and the level of care was not satisfactory.
Latest Reviews for Astley House
11 April 2025
I cannot recommend Astley Care Home highly enough. From the moment you walk through the doors, you are met with warmth, professionalism, and a genuine sense of care. The level of care provided is truly outstanding. The team is not only highly skilled but also incredibly compassionate, treating residents with the dignity and kindness they deserve. Whether it's assistance with daily activities, medical care, or simply offering companionship, they excel in every aspect. What truly sets Astley apart is the personal touch-staff take the time to get to know each resident, ensuring their individual preferences and needs are met. Families are kept well-informed, and there is always an open line of communication, which provides great peace of mind. If you are looking for a care home that prioritises both excellence and compassion, Astley is an exceptional choice. It is clear that residents here are not just looked after-they are genuinely cared for .
08 April 2025
I am extremely happy with the care my husband is receiving in Astley House. The staff are all very friendly and cheerful despite having a very demanding job caring for residents, many with dementia like my husband. They always treat him with respect and speak directly to him in a calm and supportive manner, helping when require but also encouraging him to be as independent as possible. They are always well informed about how he has slept, eaten or his level of activity (walking). Both staff and management have been very supportive to me and family members when visiting. The home is always very clean, no unpleasant smells, residents are encouraged to be as active as suitable, going out into the garden in good weather. A variety of good food is provided with choices. I have complete confidence that my husband is receiving the best care in Astley House.
01 April 2025
Amazingly managed. The managers & staff have my parents-in-law's best interests as their focus at all times. Home baking, snacks, coffee, tea and juice on the go all the time. Friendly, chatty staff. Great activities, also constantly on the go. The wider family all enjoy the social media posts and being able to keep up to date.
27 March 2025
Mum has been a resident for the past 12 months I find the managers and staff really approachable and friendly Mum's care has been very good there is a lovely atmosphere in the home it is always clean and tidy we feel we made the right decision for mum placing her at Astley House she has come on a lot with the care of the staff and she is settled and safe, managers are always happy to help and advise if needed and the lady is so helpful with the financial side
27 March 2025
Excellent care. Individual attention to residents needs. Great atmosphere. Attentive and kind at all times to residents and relatives. Very understanding of challenging family circumstances.
19 March 2025
Excellent! Staff are fabulous and of great comfort to us as the family. We can now plan holidays & trips without worrying about mums care & well being.
14 March 2025
Very happy with care at Astley House. Staff are warm, caring and very in-tune with Residents needs. The environment is very home-like. Communication is very good and we are informed of any staff concerns and observations. Mum is happy and loves the care-givers.
04 March 2025
My father has been a resident at Astley House since October 2023. He is well looked after by warm and caring staff. It may not be the fanciest building, but the atmosphere is friendly and staff get to know residents and their relatives. Communication is very good, with frequent calls to keep us informed of any concerns. My father's room is bright and spacious and there are a number of public rooms, which gives us the option to share time with him on our own while having a coffee. We are very happy with our choice of Astley House.
08 May 2024
Staff at Astley House are the most caring people, always ready to help if asked a question. The bedroom room was always clean and tidy. Relative was always clean and tidy. Food was good. The staff were always cheery. They could not have done any more to make my relative comfortable, he was so well looked after. Thank you.
03 May 2023
Beware this company includes interest monthly after your loved one passes away. If you have a solicitor it can take up to 6-9 months or longer to complete their estate. My experience was terrible from the start, bullying from day one and the level of care was not satisfactory.