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Austcliffe Lane, Cookley, Kidderminster, DY10 3RT
View Full Details of Westley CourtLatest Reviews for Westley Court
17 March 2025
Dad has only been at the carehome for a couple of months, but in that time he has been well cared for by all the carers.The staff are all lovely! The only thing is they could do with more entertainment/activities.
24 February 2025
Security needs - management attention - no staff around, at least 4/5 mins looking - could not locate, could not find anyone to hand over to relative. Could easily have been wandering around building. Relative wanting meds - tired. Would not of course wander! So have some system if reception staff are not around or carers. Staff did not know how to let me out.
31 January 2025
I have been very satisfied with the care of my husband. The staff have been friendly and very helpful. He has been treated with kindness and respect at all times and helped with anything he needs to do.
29 January 2025
Overall, very satisfied with everyone here. Mom was very well looked after and we are grateful. The carers and nursing staff deserve to be paid a lot more considering what they have to do compared to the costs that are paid to the home.
08 October 2024
Our experience of Westley Court over the last 22 months is one of a nursing home that has a dedicated staff who really do care for the patients. They treat them with great dignity and respect. The staff are always friendly and helpful whenever you visit and the manager is first-class and takes great pride in the nursing home and the patients in her care.
27 September 2024
I have to say the carers were exceptional. They went beyond their work to help and support my mum. There is a great team. The manager is also very understanding and compassionate.
07 June 2024
Westley Court is my second experience of a care home. Here, a professional and capable staff have to cope on 12-hour shifts with everything that is required with 2 having to do the work of 3, as is usual. They deal with what comes their way with good humour and thoughtfulness. I find all the staff easy to get on with and appreciate what they do. Inevitably there are sometimes long waits for basic services, but this is a consequence of understanding. These comments may seem bland but they are accurate.
20 May 2024
Four years ago I came into Westley Court with end-stage heart failure and COPD (bronchiectasis). The fact that I am still 'here' is a testament to the superb nursing and dedicated carers. Rooms are homely, spacious and all have views overlooking the surrounding countryside. My husband has Parkinson's Disease, Asbestos-related lung disease, loss of speech and use of lower right leg and foot following a stroke, vascular and Parkinsons's dementia. Two years ago my daughter and myself had no hesitation in arranging for him to join me in here, where he still is.
17 May 2024
I have been visiting my friend since her illness obliged her to go into care. As an outsider, I cannot comment on everything, only what I have personally observed. She is not capable of participating in activities, so that category is irrelevant. However, I can testify that the staff are kind, friendly and helpful and treat her respectfully. She was, for a while, in another local care home and I can see that Westley Court suits her better.
25 April 2024
Exceptional service from all staff members. Mom has all her wishes met and they cannot do enough for you either as a resident or family member. Care needs are brilliant and always taken care of quickly and efficiently. Would recommend this care home to anyone that asks.
22 April 2024
Mom wasn't coping with her needs at home and she had been in hospice for a few weeks where she picked up enough to go into a home. We were told Westley Court had a place and they promptly arranged to come out to meet my mom to make sure they could offer her her needs. Myself and my sister looked around Westley Court and were impressed with the look of the Home. It's in lovely grounds with scenic views. It looked clean and the staff were nice and on the ball. Mom was offered a nice ensuite room. The staff are friendly and approachable. Mom is well taken care of. We feel she is well taken care of and we are happy for her to stay there as she is very well supported. Her medical needs are been taken care of. They occasionally do activities ie bingo, a singer etc visiting. They have a lovely recently redecorating dining/sitting room for all their uses. Mom seems to like being taken care of we are grateful for Mom to be taken care of somehwere we are happy for her to be.
26 July 2023
I mentioned my brother looked a bit unkempt - long nails, hair, beard and moustache. The lovely deputy manager explained very kindly that he was refusing to have things done. However, the next time I saw him, he was shaved, haircut and nails all trimmed - more like the man I know. Thank you for always looking after him with his best interests first. Thank you for listening and changing things. He feels much better. Love the new manager's in-situ's attitude.
28 June 2023
My mum had a longer than expected stay in hospital which resulted in my dad having to go into respite for a few weeks, not an easy decision and obviously we were all concerned about putting dad into residential care. Westley Court from the minute we arrived put our minds at ease, the place is lovely, spacious, clean and in beautiful grounds and wonderful views. The staff were all friendly and took their time to get to know dad and understand his personality as well as his medical needs- nothing was too much trouble. You could visit anytime, and as I travelled for work would often turn up at different times of the day/night and my dad was always happy, clean and content. I would not hesitate in recommending Westley Court. All I can say is thank you to the wonderful staff for taking care of dad so well and treating him with respect, patience and dignity during his time there.
23 June 2022
After a traumatic time for the family during Covid 2020 dad was admitted to Westley Court from hospital. Immediately we felt that a weight had been lifted from us as dad was made to feel very welcome. The care dad is receiving has been exemplary although his behaviour can be challenging at times. All of the staff treat dad with dignity and respect and look past this awful dementia and see dad for the person he once was. They take time to talk to him and listen to his many stories and reassure him when needed. Dad is always clean and tidy and the cook offers lovely food which dad really enjoys. It’s been challenging for everyone due to the lack of visiting over the last couple of years, but communication over recent months has been really good due to the employment of a dedicated activities person who regularly does FaceTime calls with me as I live over a hundred miles away. Thank you to all the staff for becoming my dad's new family, we appreciate everything you all do.
21 March 2022
I have been shopping with my coordinator for a new laptop and phone and like taking part in the activity groups here. I have also had support for shopping online. Enjoyed canal trips. I like walking around the grounds and taking photographs.
10 March 2022
Following the relaxation of the Covid restrictions and after what must have seemed like an eternity for residents, Westley Court reintroduced their ‘fine dining’ days. It was so lovely to see my mother and another resident friend enjoying this experience again. They were given their choice of food for a three-course meal which was served in one of the lounges at a table laid with fresh pink linen, flowers and lotus folded napkins. The event was declared a resounding success with lovely food cooked to perfection – and served by a waiter in black tie! My father, who is also a resident but not well enough to take part, hopes to join in next time. Thanks to all concerned. To see my relatives treated with such dignity and respect is reassuring and a huge comfort in difficult and emotional times. I know they are looking forward to the planned Platinum Jubilee celebrations coming up later in the year.
22 February 2022
We have just had a fine dining experience with our father. He had a meal and dessert of his choice which we had the pleasure of enjoying with him. How lovely it was to join him for a special meal with a private table with flowers and waitress service. The home made it a thoroughly enjoyable experience for all of us. What a fantastic idea it is to allow us to share precious time with our loved one who has dementia. Thanking everyone for the effort they put in to make it special.
24 November 2021
Nearly four months ago my 85-year-old mother was discharged from hospital for end of life care at Westley Court. She was in a dreadful condition and we were warned that she might die during the transfer. She has received unfailingly professional and compassionate care from the fabulous team there. Consequently, when dad had a heart attack the obvious place for him to recuperate was Westley Court, where Mom, Dad and the rest of the family have received such tremendous support and care. My mother has improved so much that, two days ago, the team facilitated a small gathering of her family to celebrate her 86th birthday. As a family, we cannot express how grateful we are.
16 November 2021
My mum was put under the amazing care of Westley Court at the end of September 2021. It was her birthday two days later and the team made a lovely effort in making Mum feel welcome and made her a cake. The five weeks that Mum was at Westley Court was very stressful for us as a family but the team were absolutely amazing. They were supportive and compassionate. We can't thank them enough for the care they give Mum.
21 June 2021
Westley Court was able to admit our elderly father for respite care at very short notice following a deterioration in his health. He had previously been admitted to the home with my late mother for a short respite stay. The majority of the staff remembered Mum which Dad has found very comforting. The staff were very welcoming to Dad and, without exception, are kind, caring and patient with an ability to see Dad as an individual with his own specific needs. Dad is settled and happy at Westley Court and our family are very grateful for this as myself and my two siblings do not live locally. Thank you to the Manager, Deputy Manager and all the staff for their care of Dad.
Latest Reviews for Westley Court
17 March 2025
Dad has only been at the carehome for a couple of months, but in that time he has been well cared for by all the carers.The staff are all lovely! The only thing is they could do with more entertainment/activities.
24 February 2025
Security needs - management attention - no staff around, at least 4/5 mins looking - could not locate, could not find anyone to hand over to relative. Could easily have been wandering around building. Relative wanting meds - tired. Would not of course wander! So have some system if reception staff are not around or carers. Staff did not know how to let me out.
31 January 2025
I have been very satisfied with the care of my husband. The staff have been friendly and very helpful. He has been treated with kindness and respect at all times and helped with anything he needs to do.
29 January 2025
Overall, very satisfied with everyone here. Mom was very well looked after and we are grateful. The carers and nursing staff deserve to be paid a lot more considering what they have to do compared to the costs that are paid to the home.
08 October 2024
Our experience of Westley Court over the last 22 months is one of a nursing home that has a dedicated staff who really do care for the patients. They treat them with great dignity and respect. The staff are always friendly and helpful whenever you visit and the manager is first-class and takes great pride in the nursing home and the patients in her care.
27 September 2024
I have to say the carers were exceptional. They went beyond their work to help and support my mum. There is a great team. The manager is also very understanding and compassionate.
07 June 2024
Westley Court is my second experience of a care home. Here, a professional and capable staff have to cope on 12-hour shifts with everything that is required with 2 having to do the work of 3, as is usual. They deal with what comes their way with good humour and thoughtfulness. I find all the staff easy to get on with and appreciate what they do. Inevitably there are sometimes long waits for basic services, but this is a consequence of understanding. These comments may seem bland but they are accurate.
20 May 2024
Four years ago I came into Westley Court with end-stage heart failure and COPD (bronchiectasis). The fact that I am still 'here' is a testament to the superb nursing and dedicated carers. Rooms are homely, spacious and all have views overlooking the surrounding countryside. My husband has Parkinson's Disease, Asbestos-related lung disease, loss of speech and use of lower right leg and foot following a stroke, vascular and Parkinsons's dementia. Two years ago my daughter and myself had no hesitation in arranging for him to join me in here, where he still is.
17 May 2024
I have been visiting my friend since her illness obliged her to go into care. As an outsider, I cannot comment on everything, only what I have personally observed. She is not capable of participating in activities, so that category is irrelevant. However, I can testify that the staff are kind, friendly and helpful and treat her respectfully. She was, for a while, in another local care home and I can see that Westley Court suits her better.
25 April 2024
Exceptional service from all staff members. Mom has all her wishes met and they cannot do enough for you either as a resident or family member. Care needs are brilliant and always taken care of quickly and efficiently. Would recommend this care home to anyone that asks.
22 April 2024
Mom wasn't coping with her needs at home and she had been in hospice for a few weeks where she picked up enough to go into a home. We were told Westley Court had a place and they promptly arranged to come out to meet my mom to make sure they could offer her her needs. Myself and my sister looked around Westley Court and were impressed with the look of the Home. It's in lovely grounds with scenic views. It looked clean and the staff were nice and on the ball. Mom was offered a nice ensuite room. The staff are friendly and approachable. Mom is well taken care of. We feel she is well taken care of and we are happy for her to stay there as she is very well supported. Her medical needs are been taken care of. They occasionally do activities ie bingo, a singer etc visiting. They have a lovely recently redecorating dining/sitting room for all their uses. Mom seems to like being taken care of we are grateful for Mom to be taken care of somehwere we are happy for her to be.
26 July 2023
I mentioned my brother looked a bit unkempt - long nails, hair, beard and moustache. The lovely deputy manager explained very kindly that he was refusing to have things done. However, the next time I saw him, he was shaved, haircut and nails all trimmed - more like the man I know. Thank you for always looking after him with his best interests first. Thank you for listening and changing things. He feels much better. Love the new manager's in-situ's attitude.
28 June 2023
My mum had a longer than expected stay in hospital which resulted in my dad having to go into respite for a few weeks, not an easy decision and obviously we were all concerned about putting dad into residential care. Westley Court from the minute we arrived put our minds at ease, the place is lovely, spacious, clean and in beautiful grounds and wonderful views. The staff were all friendly and took their time to get to know dad and understand his personality as well as his medical needs- nothing was too much trouble. You could visit anytime, and as I travelled for work would often turn up at different times of the day/night and my dad was always happy, clean and content. I would not hesitate in recommending Westley Court. All I can say is thank you to the wonderful staff for taking care of dad so well and treating him with respect, patience and dignity during his time there.
23 June 2022
After a traumatic time for the family during Covid 2020 dad was admitted to Westley Court from hospital. Immediately we felt that a weight had been lifted from us as dad was made to feel very welcome. The care dad is receiving has been exemplary although his behaviour can be challenging at times. All of the staff treat dad with dignity and respect and look past this awful dementia and see dad for the person he once was. They take time to talk to him and listen to his many stories and reassure him when needed. Dad is always clean and tidy and the cook offers lovely food which dad really enjoys. It’s been challenging for everyone due to the lack of visiting over the last couple of years, but communication over recent months has been really good due to the employment of a dedicated activities person who regularly does FaceTime calls with me as I live over a hundred miles away. Thank you to all the staff for becoming my dad's new family, we appreciate everything you all do.
21 March 2022
I have been shopping with my coordinator for a new laptop and phone and like taking part in the activity groups here. I have also had support for shopping online. Enjoyed canal trips. I like walking around the grounds and taking photographs.
10 March 2022
Following the relaxation of the Covid restrictions and after what must have seemed like an eternity for residents, Westley Court reintroduced their ‘fine dining’ days. It was so lovely to see my mother and another resident friend enjoying this experience again. They were given their choice of food for a three-course meal which was served in one of the lounges at a table laid with fresh pink linen, flowers and lotus folded napkins. The event was declared a resounding success with lovely food cooked to perfection – and served by a waiter in black tie! My father, who is also a resident but not well enough to take part, hopes to join in next time. Thanks to all concerned. To see my relatives treated with such dignity and respect is reassuring and a huge comfort in difficult and emotional times. I know they are looking forward to the planned Platinum Jubilee celebrations coming up later in the year.
22 February 2022
We have just had a fine dining experience with our father. He had a meal and dessert of his choice which we had the pleasure of enjoying with him. How lovely it was to join him for a special meal with a private table with flowers and waitress service. The home made it a thoroughly enjoyable experience for all of us. What a fantastic idea it is to allow us to share precious time with our loved one who has dementia. Thanking everyone for the effort they put in to make it special.
24 November 2021
Nearly four months ago my 85-year-old mother was discharged from hospital for end of life care at Westley Court. She was in a dreadful condition and we were warned that she might die during the transfer. She has received unfailingly professional and compassionate care from the fabulous team there. Consequently, when dad had a heart attack the obvious place for him to recuperate was Westley Court, where Mom, Dad and the rest of the family have received such tremendous support and care. My mother has improved so much that, two days ago, the team facilitated a small gathering of her family to celebrate her 86th birthday. As a family, we cannot express how grateful we are.
16 November 2021
My mum was put under the amazing care of Westley Court at the end of September 2021. It was her birthday two days later and the team made a lovely effort in making Mum feel welcome and made her a cake. The five weeks that Mum was at Westley Court was very stressful for us as a family but the team were absolutely amazing. They were supportive and compassionate. We can't thank them enough for the care they give Mum.
21 June 2021
Westley Court was able to admit our elderly father for respite care at very short notice following a deterioration in his health. He had previously been admitted to the home with my late mother for a short respite stay. The majority of the staff remembered Mum which Dad has found very comforting. The staff were very welcoming to Dad and, without exception, are kind, caring and patient with an ability to see Dad as an individual with his own specific needs. Dad is settled and happy at Westley Court and our family are very grateful for this as myself and my two siblings do not live locally. Thank you to the Manager, Deputy Manager and all the staff for their care of Dad.