Submit a Review for Holywood Care Home
221 Old Holywood Road, Holywood, BT18 9QS
View Full Details of Holywood Care HomeLatest Reviews for Holywood Care Home
03 March 2025
My dad was in Holywood Care Home for no more than five weeks. The level of care he received from all members of staff was wonderful. They were attentive and caring to all his needs and were kind to us and kept us updated each time we were there. The home is clean, comfortable and welcoming. I would highly recommend it. Many thanks to all.
31 July 2024
The care provided to both my grandparents has been amazing. The staff are friendly and patient and always have time to say hello. The home is clean and well-kept with no odours. The food looks lovely and both my grandparents enjoy it. The manager and his staff are amazing at keeping their residents safe which as a family gives us peace of mind they are being well cared for. Updates are regular and lovely to hear. I am so grateful to all the staff and the amazing work they do. Thank you!
24 May 2024
My husband has been in Holywood Care Home since June 2023. Having both experienced service neglect and a totally uncaring attitude at his last care home, I can honestly say that the difference is unbelievable. The staff is brilliant and the facilities are very good. I would be happy to recommend them to anyone, in fact, I already have to one of my neighbors needing respite care.
02 May 2024
My mum was discharged from hospital on the 5th of February 2024 to Holywood Care Home on an interim care basis. The care and attention given to my mum has been excellent. Mum is bather, personal needs fully met, is dressed and stimulated by staff. Hairdresser on site. All dietary requirements met. Family has decided that Mum will stay permanently in the home as it meets her needs as bedbound and has dementia. Good standard of care. Excellent manager and staff.
02 April 2024
The care my brother-in-law has was exemplary. It was both professional and compassionate. The staff were always welcoming and supportive. I give Hollywood the highest possible recommendation.
26 September 2023
In going to see my family member that they are well cared for and the home is very welcoming. Fresh and clean too. Staff are very caring and willing to look out to care for residents.
06 February 2023
From the moment my mum was greeted by the staff at Holywood Care Home I knew that we had found the right place for her. The compassion was breathtaking - and continued to be, until her death four days later. Every aspect of care was faultless and the staff looked after the family as well as Mum. I will never be able to express my gratitude sufficiently. In Mum's dying days I was enabled to return to being her being her daughter, instead of her carer, and to spend invaluable time together in a peaceful, caring environment
02 February 2023
The care my granny received was above and beyond in her last days. The staff were kind and caring with her and us. She was treated with dignity by all staff members. The staff were helpful and looked after us during a difficult period. The home itself was very clean, and the rooms were of a high standard.
19 August 2021
Since my dad has been in your care he has been to put the weight he had lost through illness. You go the extra mile to ensure he is always well presented which in turn makes him feel good and also for the family to see that he is looking well. Also, his medical care is second to none and everybody is very attentive to all his needs.
10 June 2021
My mum has been in the care home for 1 year and has settled in very well even as it was during the pandemic. The staff are very friendly and supportive. I have great peace of mind knowing she is well looked after. The staff have always contacted me when required and they contact the doctor immediately if they have any concerns over her health. I would recommend this care home as I understand how important it is to know your relative is being well looked after.
25 May 2021
Most carers are constantly on mobiles. They don't pay enough time to residents' needs. The residents trying to get dressed or undressed are shouting for help. Pads are not changed often enough. The top nurse for hard work is great at his job - always giving his all to residents. One other is also good. Some night duty staff have no compassion. Not enough toilet facilities for visitors. I used the loo one evening after a male carer. He peed all over the seat and floor. I couldn't use it. One shower per week is not enough.
06 May 2021
My father has been a resident of Holywood Care Home for over 3 years, having become a resident after a major stroke. The kindness, care and attention he has received over this time has been outstanding. My father has a genuine relationship with the staff which has been critical for his mental wellbeing during lockdown. A fabulous care home and wonderful staff, thank you.
20 April 2021
Under the circumstances (Covid-19) couldn't be better. The staff are very efficient and really very caring of residents and also visitors. Holywood Care Home is like a five-star hotel. I am so very pleased and happy for my friend.
14 April 2021
Over the last year, it has been great to keep in touch with the staff who were always able to tell me how Mum is. If any issues in food etc. they would contact a member of our family. On seeing Mum today, she is looking great and there has been attention to detail in her hair, clothing etc. Staff remain very flexible and kind.
14 April 2021
The meeting was on time and as described. My mother was well prepared for the meeting and I was impressed by her physical appearance and cheerful attitude. The staff were extremely helpful and did all they could to facilitate our communication, as my mother is extremely deaf.
13 April 2021
I was really not looking forward to this visit as I had not seen my mum for over a year, but I was so pleased to finally be here and to see her looking so well. She even looks as if she has put weight on. Definitely better than seeing her on FaceTime. The staff have obviously been very attentive in caring for her and she is very happy within herself, which in turn makes me very content.
04 June 2020
Holywood Care Home staff are the most caring people I've ever met. My mother has been a resident from February 2020. When she first moved in, I could visit her whenever I wanted but then lockdown happened but the staff inform me of any changes in mum's health. Every one of the employees is so nice, from the secretaries, carers, domestics, nurses and chefs. The food is amazing. My mum is 83 and whenever she phones me, she has nothing but praise for all the employees at Holywood Care Home. So from me, thank you so much.
03 July 2018
Mother is so happy and content. If it wasn't for her care in the home, I would be worried about her all the time but I don't need to worry about her as I know she is well cared for.
20 April 2018
Staff are super friendly, care is second to none. The cleanliness of the home is outstanding. Fabulous Home.
28 March 2018
I visit the home 3-4 times a week and no matter what time I call the home is spotless and fresh. The care for the residents is above and beyond and they really do care for the residents here. My father has been here for almost a year now and the improvement from when he first came in is great. Everyone from the manager, administrator and care staff are always very approachable and happy to help. Any queries we have are always dealt with in a timely manner. The standard of food is great. Even if we stay late we are always offered something. The home is in a wonderful country park setting. I enjoy my visits as I am always made to feel welcome.
Latest Reviews for Holywood Care Home
03 March 2025
My dad was in Holywood Care Home for no more than five weeks. The level of care he received from all members of staff was wonderful. They were attentive and caring to all his needs and were kind to us and kept us updated each time we were there. The home is clean, comfortable and welcoming. I would highly recommend it. Many thanks to all.
31 July 2024
The care provided to both my grandparents has been amazing. The staff are friendly and patient and always have time to say hello. The home is clean and well-kept with no odours. The food looks lovely and both my grandparents enjoy it. The manager and his staff are amazing at keeping their residents safe which as a family gives us peace of mind they are being well cared for. Updates are regular and lovely to hear. I am so grateful to all the staff and the amazing work they do. Thank you!
24 May 2024
My husband has been in Holywood Care Home since June 2023. Having both experienced service neglect and a totally uncaring attitude at his last care home, I can honestly say that the difference is unbelievable. The staff is brilliant and the facilities are very good. I would be happy to recommend them to anyone, in fact, I already have to one of my neighbors needing respite care.
02 May 2024
My mum was discharged from hospital on the 5th of February 2024 to Holywood Care Home on an interim care basis. The care and attention given to my mum has been excellent. Mum is bather, personal needs fully met, is dressed and stimulated by staff. Hairdresser on site. All dietary requirements met. Family has decided that Mum will stay permanently in the home as it meets her needs as bedbound and has dementia. Good standard of care. Excellent manager and staff.
02 April 2024
The care my brother-in-law has was exemplary. It was both professional and compassionate. The staff were always welcoming and supportive. I give Hollywood the highest possible recommendation.
26 September 2023
In going to see my family member that they are well cared for and the home is very welcoming. Fresh and clean too. Staff are very caring and willing to look out to care for residents.
06 February 2023
From the moment my mum was greeted by the staff at Holywood Care Home I knew that we had found the right place for her. The compassion was breathtaking - and continued to be, until her death four days later. Every aspect of care was faultless and the staff looked after the family as well as Mum. I will never be able to express my gratitude sufficiently. In Mum's dying days I was enabled to return to being her being her daughter, instead of her carer, and to spend invaluable time together in a peaceful, caring environment
02 February 2023
The care my granny received was above and beyond in her last days. The staff were kind and caring with her and us. She was treated with dignity by all staff members. The staff were helpful and looked after us during a difficult period. The home itself was very clean, and the rooms were of a high standard.
19 August 2021
Since my dad has been in your care he has been to put the weight he had lost through illness. You go the extra mile to ensure he is always well presented which in turn makes him feel good and also for the family to see that he is looking well. Also, his medical care is second to none and everybody is very attentive to all his needs.
10 June 2021
My mum has been in the care home for 1 year and has settled in very well even as it was during the pandemic. The staff are very friendly and supportive. I have great peace of mind knowing she is well looked after. The staff have always contacted me when required and they contact the doctor immediately if they have any concerns over her health. I would recommend this care home as I understand how important it is to know your relative is being well looked after.
25 May 2021
Most carers are constantly on mobiles. They don't pay enough time to residents' needs. The residents trying to get dressed or undressed are shouting for help. Pads are not changed often enough. The top nurse for hard work is great at his job - always giving his all to residents. One other is also good. Some night duty staff have no compassion. Not enough toilet facilities for visitors. I used the loo one evening after a male carer. He peed all over the seat and floor. I couldn't use it. One shower per week is not enough.
06 May 2021
My father has been a resident of Holywood Care Home for over 3 years, having become a resident after a major stroke. The kindness, care and attention he has received over this time has been outstanding. My father has a genuine relationship with the staff which has been critical for his mental wellbeing during lockdown. A fabulous care home and wonderful staff, thank you.
20 April 2021
Under the circumstances (Covid-19) couldn't be better. The staff are very efficient and really very caring of residents and also visitors. Holywood Care Home is like a five-star hotel. I am so very pleased and happy for my friend.
14 April 2021
Over the last year, it has been great to keep in touch with the staff who were always able to tell me how Mum is. If any issues in food etc. they would contact a member of our family. On seeing Mum today, she is looking great and there has been attention to detail in her hair, clothing etc. Staff remain very flexible and kind.
14 April 2021
The meeting was on time and as described. My mother was well prepared for the meeting and I was impressed by her physical appearance and cheerful attitude. The staff were extremely helpful and did all they could to facilitate our communication, as my mother is extremely deaf.
13 April 2021
I was really not looking forward to this visit as I had not seen my mum for over a year, but I was so pleased to finally be here and to see her looking so well. She even looks as if she has put weight on. Definitely better than seeing her on FaceTime. The staff have obviously been very attentive in caring for her and she is very happy within herself, which in turn makes me very content.
04 June 2020
Holywood Care Home staff are the most caring people I've ever met. My mother has been a resident from February 2020. When she first moved in, I could visit her whenever I wanted but then lockdown happened but the staff inform me of any changes in mum's health. Every one of the employees is so nice, from the secretaries, carers, domestics, nurses and chefs. The food is amazing. My mum is 83 and whenever she phones me, she has nothing but praise for all the employees at Holywood Care Home. So from me, thank you so much.
03 July 2018
Mother is so happy and content. If it wasn't for her care in the home, I would be worried about her all the time but I don't need to worry about her as I know she is well cared for.
20 April 2018
Staff are super friendly, care is second to none. The cleanliness of the home is outstanding. Fabulous Home.
28 March 2018
I visit the home 3-4 times a week and no matter what time I call the home is spotless and fresh. The care for the residents is above and beyond and they really do care for the residents here. My father has been here for almost a year now and the improvement from when he first came in is great. Everyone from the manager, administrator and care staff are always very approachable and happy to help. Any queries we have are always dealt with in a timely manner. The standard of food is great. Even if we stay late we are always offered something. The home is in a wonderful country park setting. I enjoy my visits as I am always made to feel welcome.