Submit a Review for Riverlea House
105b/107 Lower Road, River, Dover, CT17 0QY
View Full Details of Riverlea HouseLatest Reviews for Riverlea House
07 March 2025
I have nothing but praise for Riverlea Care Home, especially the manager. Our situation was complex, but she supported us every step of the way, ensuring my mum's smooth transition from an inadequate placement. Thanks to her dedication, my mum has improved significantly. A professional involved in our case recently described Riverlea as the best care home he has seen since Covid. The staff are welcoming, creating a true sense of community within a safe and nurturing environment. There are a range of activities and events. Food and drink are plentiful. Moving my mum to Riverlea last year was the best decision we could have made. I'm truly grateful for the care provided and highly recommend.
29 January 2025
Relating to my Mothers room, which is kept clean and tidy, my Mother is well looked after. There is always plenty to eat, meals are of good quality. Drinks are provided throughout the day. There are a variety of activities if you wish to participate in. Visitors are always welcome. I feel reassured that my Mother is treated well and with dignity.
23 January 2025
Every visit I make to my mums I get updates on mums health. Staff are always very friendly and get offered a cup of tea. I live in Wimbledon so it takes me a good three hours to get to the home I get emails on what my mum needs a top-up on spending money toiletries etc.
17 January 2025
Since the amount of choice at mealtimes has been reduced, the quality of food has improved. When I call for assistance, staff always attend as soon as they can. The staff are generally courteous and considerate. The manager is always willing to be available when I wish to speak with her.
14 January 2025
When visiting my Mother-in-law I have always found the care staff extremely pleasant and welcoming. Willing to listen and assist if asked. The care home is kept clean, and tidy, I have also noticed continuous decorations, and furniture being replaced and upgraded throughout the lounges. Meals are well provided, drinks provided regularly as are snacks. Regular activities of various forms are provided seasonal activities are well catered for. Residents are treated with care and dignity.
14 January 2025
Mum has settled in well, after a few months of initial adjustment! Any concerns raised with me are passed on by myself to staff, who then deal with them. Management is excellent. Care Home has helped with arranging transport for Mum to attend hospital appointments. This has been very welcome if the family are unable to assist on the day.
13 January 2025
My brother has been a resident at Riverlea House since April 2023, and in my opinion, the care for him by the staff at the home has been first-class. He had a severe stroke that has meant he has a high dependency on the care home, he needs assistance with washing, dressing, food, and toilet functions, as he is unable to walk and has limited coordination. He also has diabetes and gets tested twice a day and is given insulin based on the test results, along with various other medications prescribed by his doctors, He gets constant care and attention, his room is cleaned daily, and meals, snacks, and drinks are provided. I have witnessed this in person during visits and on video calls. He is very happy with the care home, the staff, and the services provided. He does not participate very much in activities, due to his condition and that some activities do not interest him.
30 December 2024
What a fantastic afternoon - we were invited to join my mum for a Christmas lunch and entertainment. The welcome was first-class and the meal was excellent - the chef and her team out did themselves - as good as any restaurant. Thank you all for a perfect afternoon, we thoroughly enjoyed it.
30 December 2024
Mum has been living at Riverlea House for almost two years now, she is very happy there and always says how lovely the staff are, with an open door policy, we are always welcome to visit whenever we like and stay for as long as we like. Family are invited to all functions and we have just spent the afternoon having a Christmas lunch which was absolutely lovely. If Mum has health issues, I am contacted immediately. Overall, I feel Mum is safe and well cared for.
13 November 2024
Mum has adapted really well at Riverlea. Riverlea is a wonderful care home. The staff are a credit to the managers. I feel so happy that Mum's care is in such great hands and she is always so busy, positive, and happy.
08 November 2024
My Mother has been a resident for a while now and has been treated with love, respect, and care. All the staff have been so lovely to Mum, I cannot thank them enough. Friendly, caring, lovely people. Thank you.
06 November 2024
Mum has been at Riverlea for almost 2 years. Since her arrival, she has always seemed settled when we visit. The staff are really welcoming when we visit. Mum loves the staff and says they are 'lovely'. A recent medical issue has been handled sensitively and with the local GP/hospital. We have been kept up to date with what's happening.
01 November 2024
Mum has been a resident at Riverlea for over 2 years and settled in well, the staff are really kind and caring. When we visit they always let us know what is going on with Mum's care. She is cautious and always clean and well-fed. The little things like the availability of the hairdresser and someone doing her nails is really good as well.
18 October 2024
Riverlea House really looks after its residents. They give fantastic care to everyone there, and they offer fabulous support to the resident's family too. There are various occupational things going on, which help stimulate the residents and also there are various services after.. including hairdressing, and chiropodist, so everyone's needs are catered for. I would rate Riverlea House 10/10.
27 September 2024
This care home is a safe and caring environment which feels like a home from home for the residents. The rooms and communal areas are clean and fresh with good seating and bright and attractive decorations that reflect the seasons. The staff and manager understand my mother and are always respectful and responsive to her needs which have been challenging on occasions. They welcome visitors and are obviously invested in supporting the wider family by providing personalised care for residents. I would highly recommend a visit if you are looking for a residential placement for a family member.
24 September 2024
Amazing care home. The first thing we were told was let us do the worrying, enjoy spending time with your mum. Since mum has been living there for the last year a weight has been lifted. There were the usual feelings of guilt and failing her but the care she gets is outstanding. Residents are treated with care and dignity. We recently had a medical incident where Mum was taken very ill whilst out with us. We were only a few minutes from the home and cannot thank them enough for all the calm and professional care with Mum but also with us. We were terrified we would lose Mum and the manager and care staff were so supportive, reacted quickly to minimise Mum's distress and provided lots of reassurance. Mum now refers to Riverlea as home, which we thought would never happen. There is always an activity to keep her entertained and I have not heard Mum laugh so much for a long time. Thank you everyone for being so caring. The home is spotless, food is amazing and the staff are caring.
Latest Reviews for Riverlea House
07 March 2025
I have nothing but praise for Riverlea Care Home, especially the manager. Our situation was complex, but she supported us every step of the way, ensuring my mum's smooth transition from an inadequate placement. Thanks to her dedication, my mum has improved significantly. A professional involved in our case recently described Riverlea as the best care home he has seen since Covid. The staff are welcoming, creating a true sense of community within a safe and nurturing environment. There are a range of activities and events. Food and drink are plentiful. Moving my mum to Riverlea last year was the best decision we could have made. I'm truly grateful for the care provided and highly recommend.
29 January 2025
Relating to my Mothers room, which is kept clean and tidy, my Mother is well looked after. There is always plenty to eat, meals are of good quality. Drinks are provided throughout the day. There are a variety of activities if you wish to participate in. Visitors are always welcome. I feel reassured that my Mother is treated well and with dignity.
23 January 2025
Every visit I make to my mums I get updates on mums health. Staff are always very friendly and get offered a cup of tea. I live in Wimbledon so it takes me a good three hours to get to the home I get emails on what my mum needs a top-up on spending money toiletries etc.
17 January 2025
Since the amount of choice at mealtimes has been reduced, the quality of food has improved. When I call for assistance, staff always attend as soon as they can. The staff are generally courteous and considerate. The manager is always willing to be available when I wish to speak with her.
14 January 2025
When visiting my Mother-in-law I have always found the care staff extremely pleasant and welcoming. Willing to listen and assist if asked. The care home is kept clean, and tidy, I have also noticed continuous decorations, and furniture being replaced and upgraded throughout the lounges. Meals are well provided, drinks provided regularly as are snacks. Regular activities of various forms are provided seasonal activities are well catered for. Residents are treated with care and dignity.
14 January 2025
Mum has settled in well, after a few months of initial adjustment! Any concerns raised with me are passed on by myself to staff, who then deal with them. Management is excellent. Care Home has helped with arranging transport for Mum to attend hospital appointments. This has been very welcome if the family are unable to assist on the day.
13 January 2025
My brother has been a resident at Riverlea House since April 2023, and in my opinion, the care for him by the staff at the home has been first-class. He had a severe stroke that has meant he has a high dependency on the care home, he needs assistance with washing, dressing, food, and toilet functions, as he is unable to walk and has limited coordination. He also has diabetes and gets tested twice a day and is given insulin based on the test results, along with various other medications prescribed by his doctors, He gets constant care and attention, his room is cleaned daily, and meals, snacks, and drinks are provided. I have witnessed this in person during visits and on video calls. He is very happy with the care home, the staff, and the services provided. He does not participate very much in activities, due to his condition and that some activities do not interest him.
30 December 2024
What a fantastic afternoon - we were invited to join my mum for a Christmas lunch and entertainment. The welcome was first-class and the meal was excellent - the chef and her team out did themselves - as good as any restaurant. Thank you all for a perfect afternoon, we thoroughly enjoyed it.
30 December 2024
Mum has been living at Riverlea House for almost two years now, she is very happy there and always says how lovely the staff are, with an open door policy, we are always welcome to visit whenever we like and stay for as long as we like. Family are invited to all functions and we have just spent the afternoon having a Christmas lunch which was absolutely lovely. If Mum has health issues, I am contacted immediately. Overall, I feel Mum is safe and well cared for.
13 November 2024
Mum has adapted really well at Riverlea. Riverlea is a wonderful care home. The staff are a credit to the managers. I feel so happy that Mum's care is in such great hands and she is always so busy, positive, and happy.
08 November 2024
My Mother has been a resident for a while now and has been treated with love, respect, and care. All the staff have been so lovely to Mum, I cannot thank them enough. Friendly, caring, lovely people. Thank you.
06 November 2024
Mum has been at Riverlea for almost 2 years. Since her arrival, she has always seemed settled when we visit. The staff are really welcoming when we visit. Mum loves the staff and says they are 'lovely'. A recent medical issue has been handled sensitively and with the local GP/hospital. We have been kept up to date with what's happening.
01 November 2024
Mum has been a resident at Riverlea for over 2 years and settled in well, the staff are really kind and caring. When we visit they always let us know what is going on with Mum's care. She is cautious and always clean and well-fed. The little things like the availability of the hairdresser and someone doing her nails is really good as well.
18 October 2024
Riverlea House really looks after its residents. They give fantastic care to everyone there, and they offer fabulous support to the resident's family too. There are various occupational things going on, which help stimulate the residents and also there are various services after.. including hairdressing, and chiropodist, so everyone's needs are catered for. I would rate Riverlea House 10/10.
27 September 2024
This care home is a safe and caring environment which feels like a home from home for the residents. The rooms and communal areas are clean and fresh with good seating and bright and attractive decorations that reflect the seasons. The staff and manager understand my mother and are always respectful and responsive to her needs which have been challenging on occasions. They welcome visitors and are obviously invested in supporting the wider family by providing personalised care for residents. I would highly recommend a visit if you are looking for a residential placement for a family member.
24 September 2024
Amazing care home. The first thing we were told was let us do the worrying, enjoy spending time with your mum. Since mum has been living there for the last year a weight has been lifted. There were the usual feelings of guilt and failing her but the care she gets is outstanding. Residents are treated with care and dignity. We recently had a medical incident where Mum was taken very ill whilst out with us. We were only a few minutes from the home and cannot thank them enough for all the calm and professional care with Mum but also with us. We were terrified we would lose Mum and the manager and care staff were so supportive, reacted quickly to minimise Mum's distress and provided lots of reassurance. Mum now refers to Riverlea as home, which we thought would never happen. There is always an activity to keep her entertained and I have not heard Mum laugh so much for a long time. Thank you everyone for being so caring. The home is spotless, food is amazing and the staff are caring.