Submit a Review for Sholden Hall Residential Home
Sholden Hall Residential Home, London Road, Deal, CT14 0AB
View Full Details of Sholden Hall Residential HomeLatest Reviews for Sholden Hall Residential Home
25 February 2025
My mum lived at this home for around 2 years until she passed recently. From what I've witnessed, the home is clean, the food is home-cooked and the care is excellent. All the staff seem to really care about the residents and seem to treat them like family. I can't rate the staff highly enough for the sometimes very tough job they're doing. On the evening of my mum's passing, they had to deal with her before the funeral directors arrived then it's straight back to their other tasks, even if they have become emotionally attached, which I think some had in my mum's case. I would recommend this home. Well-managed and lovely, genuinely kind, caring staff. Thank you all for the care of my mum.
20 August 2024
My mother-in-law has been at Sholden Hall for nearly two years and has been safe and content at the home. She has been treated with dignity and we have good communication with the staff when visiting, and through phone calls and updates when there are any issues or decisions that need to be made. There has been significant work done to the grounds of the facility, though the rooms are clean and tidy, they are looking a little tired, and would hope to see this upgrade extended to the inside. It's been great to bring my mother-in-law's furniture so that she can have the things that she is familiar with around her. Staff are friendly, always helpful, and always see lots of interaction with residents to help make them feel at home. When we visited, it really stood out to us that they showed my mother-in-law around the facility rather than us, which showed how they interact with their residents.
19 August 2024
Friendly, caring staff have helped my dad make the transition to life in Sholden Hall as he can no longer live at home due to worsening dementia. Family visits are encouraged, and we are always made to feel welcome. My dad seems happy and settled, which gives us peace of mind in a difficult situation.
19 August 2024
Sholden Hall care home was so caring for our Aunt who was frail and had Alzheimer's being in care for respite. We called in regularly to see Aunty and the carers always made us feel welcome and quickly responded to her and our needs. They let us know very quickly if there was anything she needed. The food was excellent. The care was excellent, the hairdresser came on a regular basis and there were plenty of activities which engaged her during her stay. The garden to the rear is lovely with benches, tables and chairs. The home is in the process of redecoration which I think will be completed soon. All the staff were fantastic with her and we would like to thank them for their loving care.
14 August 2024
I pop in each Sunday to visit my parents. My parents have been here at least 2 years now and Sholden Hall has always made steps to make steady improvements in every aspect of care. As Mum has deteriorated, the care plan is updated, the manager keeps in touch on a regular basis and the staff are always working to make sure that my parents are well cared for. There is a mix of male and female staff here, which suits my father, as he prefers to deal with Men when it comes to care. I always know that Mum and Dad are safe and well here.
05 August 2024
This care home is excellent for the needs of my uncle. He has advanced Alzheimer's, and the care provided here cannot be faulted. They keep him safe; the carers attend to his needs 24 hours a day. Everyone is kind, friendly and very caring all the time.
27 March 2024
I was concerned about my mother's move into full-time care. Mum has a form of dementia and the isolation of her previous living situation was causing mental health issues. In spite of her small size and demeanour, my mother has always been a strong woman and very independently minded. The staff's balanced approach between care and autonomy has been truly impressive. Within weeks, my mother's anxiety and paranoia had decreased significantly, allowing for normal conversations again. The presence of gardens, reminiscent of Mum’s country walks and love for nature, adds to its appeal. Mum always tells me how nice and warm her room is and that the meals are nice. Sholden Hall ticks all the important boxes for us - quality care, appropriate care, good meals, effective heating, and a tranquil garden. My mother's only lament is the absence of pets, though watching the garden squirrels provides some solace.
06 March 2024
I can not speak highly enough about the manager and her team at Sholden Hall. In the time my mother was with them they were very professional, caring and attentive to her needs. On a couple of occasions, my mother went into hospital and on her return the team helped rehabilitate her. The staff here are very friendly and caring just like part of the family.
18 October 2023
My aunt has been in Sholden Hall for just a fortnight now and she seems to have settled very well. The staff are very friendly, supportive and helpful. She is very well-looked after and enjoying her stay at Sholden Hall.
02 August 2023
Staff are always cheerful, and very helpful and are always attentive to the resident's needs, they have regular entertainment to occupy the residents too. They do regular quizzes and bingo, my friend is very happy here!
13 July 2023
Excellent staff. Lovely place. My mother's very happy here. I know she’s in safe hands. She’s been here for two years, and she’s put weight on and is very happy. I visit here often, and she’s always very well.
02 May 2023
My dear nan has been within Sholden Hall for just under a year now. Each time I visit her, I am overwhelmed by how well she is doing. Staff are very hands-on, and seeing them engage and adapt to each resident's best interests is so good to see. She always appears happy, and if I require any information regarding my nan's welfare, it's answered without hesitation and always to hand. On my last visit, I was able to talk with the registered manager, who is the service provider also, and she really is hands-on! By this, I mean I watched her interaction with residents and staff; she was approached about obtaining some items and, without hesitation, replied; they will be sought. Also, you can see different changes each time I visit and all for the good. Thank you all at Sheldon Hall.
20 April 2023
Under the new owner, things seem very different. There is a warm and relaxed atmosphere. There has been much renovation to the building itself, which has improved the overall aesthetics of the home. The staff are attentive and respectful towards the residents and are particularly good with my in-laws. My father-in-law says that the food is better. My mother-in-law has improved greatly in mood and general demeanour since being at the home; for this, my partner and I are extremely grateful. There is an overall good vibe throughout the home. I would not hesitate to recommend Sholden Hall for its excellent service.
28 March 2023
We find that the home manager and all the staff at Sholden Hall are friendly and helpful. Our relative, who is now at Sholden Hall on a long-term basis, is well cared for. It was not long before the staff understood her needs. She settled down well into the home routine. She enjoys the garden and watching the birds and squirrels. She also enjoys all of the activities organised by the staff, particularly the singing sessions. We live quite a distance away from the home and are not able to visit as much as we wish. Therefore, we are most grateful that our relative is being well looked after in a caring environment.
20 March 2023
The home has cared for my aunt for over a year now, and I am very pleased with the care she has received. She is very happy there, and if there are any medical issues, the staff respond as appropriate. The atmosphere, whenever I have visited, is very positive, and the staff are caring and attentive.
23 January 2023
My friend has been taken care of at Sholden Hall for the past four months. Whenever I've visited, I have found the staff both knowledgeable and approachable. The decor in some parts of the home is outdated, but the current owners are updating it. The staff interact well with the service users. As for the food, varied choices are given, and alternatives are always offered.
20 December 2022
My mum was at Sholden Hall. In my opinion, was neglected, she had Alzheimer's and managed to get out of the home twice! The first time they never even knew she was missing even though a member of the public rang to ask them. Poor facilities, poor decoration, poor food, uncaring staff, the list goes on.
21 December 2021
We feel very fortunate to have found Sholden Hall. My grandmother has been at Sholden for nearly a year now. All of the staff are kind, caring and calm. Of course, they have been working under much more difficult circumstances over the last 2-years, but this does but show, though they must all be exhausted. Visiting has always been easy to arrange, and every resident seems happy and content. Sholden feels like a family home rather than a care home and always looks and smells fresh and clean. My grandmother is very happy and content; initially, I know she was difficult to settle because of her dementia, but all the staff coped admirably and ensured as little disruption and distress to her as possible. Communication is excellent, whether via phone or email.
16 August 2021
I have come into Sholden Hall for respite. In the past few years I have spent time in fair few homes and I can honestly say that Sholden Hall is the very best by a country mile, the staff can't do enough for you and they are so pleasant and kind working sometimes in difficult circumstances. I would recommend Sholden Hall to anyone who has sometimes had to make the difficult decision to put their loved ones into care I can assure you they will be well looked after here. I immediately felt comfortable and at ease and at home
16 August 2021
I would like to thank all the lovely staff at Sholden Hall for the caring and compassionate way that they are looking after my mum. Mum is in safe hands, and I can tell when I see Mum, she is content, bless her. Big thank you to you all; you all work so hard.
Latest Reviews for Sholden Hall Residential Home
25 February 2025
My mum lived at this home for around 2 years until she passed recently. From what I've witnessed, the home is clean, the food is home-cooked and the care is excellent. All the staff seem to really care about the residents and seem to treat them like family. I can't rate the staff highly enough for the sometimes very tough job they're doing. On the evening of my mum's passing, they had to deal with her before the funeral directors arrived then it's straight back to their other tasks, even if they have become emotionally attached, which I think some had in my mum's case. I would recommend this home. Well-managed and lovely, genuinely kind, caring staff. Thank you all for the care of my mum.
20 August 2024
My mother-in-law has been at Sholden Hall for nearly two years and has been safe and content at the home. She has been treated with dignity and we have good communication with the staff when visiting, and through phone calls and updates when there are any issues or decisions that need to be made. There has been significant work done to the grounds of the facility, though the rooms are clean and tidy, they are looking a little tired, and would hope to see this upgrade extended to the inside. It's been great to bring my mother-in-law's furniture so that she can have the things that she is familiar with around her. Staff are friendly, always helpful, and always see lots of interaction with residents to help make them feel at home. When we visited, it really stood out to us that they showed my mother-in-law around the facility rather than us, which showed how they interact with their residents.
19 August 2024
Friendly, caring staff have helped my dad make the transition to life in Sholden Hall as he can no longer live at home due to worsening dementia. Family visits are encouraged, and we are always made to feel welcome. My dad seems happy and settled, which gives us peace of mind in a difficult situation.
19 August 2024
Sholden Hall care home was so caring for our Aunt who was frail and had Alzheimer's being in care for respite. We called in regularly to see Aunty and the carers always made us feel welcome and quickly responded to her and our needs. They let us know very quickly if there was anything she needed. The food was excellent. The care was excellent, the hairdresser came on a regular basis and there were plenty of activities which engaged her during her stay. The garden to the rear is lovely with benches, tables and chairs. The home is in the process of redecoration which I think will be completed soon. All the staff were fantastic with her and we would like to thank them for their loving care.
14 August 2024
I pop in each Sunday to visit my parents. My parents have been here at least 2 years now and Sholden Hall has always made steps to make steady improvements in every aspect of care. As Mum has deteriorated, the care plan is updated, the manager keeps in touch on a regular basis and the staff are always working to make sure that my parents are well cared for. There is a mix of male and female staff here, which suits my father, as he prefers to deal with Men when it comes to care. I always know that Mum and Dad are safe and well here.
05 August 2024
This care home is excellent for the needs of my uncle. He has advanced Alzheimer's, and the care provided here cannot be faulted. They keep him safe; the carers attend to his needs 24 hours a day. Everyone is kind, friendly and very caring all the time.
27 March 2024
I was concerned about my mother's move into full-time care. Mum has a form of dementia and the isolation of her previous living situation was causing mental health issues. In spite of her small size and demeanour, my mother has always been a strong woman and very independently minded. The staff's balanced approach between care and autonomy has been truly impressive. Within weeks, my mother's anxiety and paranoia had decreased significantly, allowing for normal conversations again. The presence of gardens, reminiscent of Mum’s country walks and love for nature, adds to its appeal. Mum always tells me how nice and warm her room is and that the meals are nice. Sholden Hall ticks all the important boxes for us - quality care, appropriate care, good meals, effective heating, and a tranquil garden. My mother's only lament is the absence of pets, though watching the garden squirrels provides some solace.
06 March 2024
I can not speak highly enough about the manager and her team at Sholden Hall. In the time my mother was with them they were very professional, caring and attentive to her needs. On a couple of occasions, my mother went into hospital and on her return the team helped rehabilitate her. The staff here are very friendly and caring just like part of the family.
18 October 2023
My aunt has been in Sholden Hall for just a fortnight now and she seems to have settled very well. The staff are very friendly, supportive and helpful. She is very well-looked after and enjoying her stay at Sholden Hall.
02 August 2023
Staff are always cheerful, and very helpful and are always attentive to the resident's needs, they have regular entertainment to occupy the residents too. They do regular quizzes and bingo, my friend is very happy here!
13 July 2023
Excellent staff. Lovely place. My mother's very happy here. I know she’s in safe hands. She’s been here for two years, and she’s put weight on and is very happy. I visit here often, and she’s always very well.
02 May 2023
My dear nan has been within Sholden Hall for just under a year now. Each time I visit her, I am overwhelmed by how well she is doing. Staff are very hands-on, and seeing them engage and adapt to each resident's best interests is so good to see. She always appears happy, and if I require any information regarding my nan's welfare, it's answered without hesitation and always to hand. On my last visit, I was able to talk with the registered manager, who is the service provider also, and she really is hands-on! By this, I mean I watched her interaction with residents and staff; she was approached about obtaining some items and, without hesitation, replied; they will be sought. Also, you can see different changes each time I visit and all for the good. Thank you all at Sheldon Hall.
20 April 2023
Under the new owner, things seem very different. There is a warm and relaxed atmosphere. There has been much renovation to the building itself, which has improved the overall aesthetics of the home. The staff are attentive and respectful towards the residents and are particularly good with my in-laws. My father-in-law says that the food is better. My mother-in-law has improved greatly in mood and general demeanour since being at the home; for this, my partner and I are extremely grateful. There is an overall good vibe throughout the home. I would not hesitate to recommend Sholden Hall for its excellent service.
28 March 2023
We find that the home manager and all the staff at Sholden Hall are friendly and helpful. Our relative, who is now at Sholden Hall on a long-term basis, is well cared for. It was not long before the staff understood her needs. She settled down well into the home routine. She enjoys the garden and watching the birds and squirrels. She also enjoys all of the activities organised by the staff, particularly the singing sessions. We live quite a distance away from the home and are not able to visit as much as we wish. Therefore, we are most grateful that our relative is being well looked after in a caring environment.
20 March 2023
The home has cared for my aunt for over a year now, and I am very pleased with the care she has received. She is very happy there, and if there are any medical issues, the staff respond as appropriate. The atmosphere, whenever I have visited, is very positive, and the staff are caring and attentive.
23 January 2023
My friend has been taken care of at Sholden Hall for the past four months. Whenever I've visited, I have found the staff both knowledgeable and approachable. The decor in some parts of the home is outdated, but the current owners are updating it. The staff interact well with the service users. As for the food, varied choices are given, and alternatives are always offered.
20 December 2022
My mum was at Sholden Hall. In my opinion, was neglected, she had Alzheimer's and managed to get out of the home twice! The first time they never even knew she was missing even though a member of the public rang to ask them. Poor facilities, poor decoration, poor food, uncaring staff, the list goes on.
21 December 2021
We feel very fortunate to have found Sholden Hall. My grandmother has been at Sholden for nearly a year now. All of the staff are kind, caring and calm. Of course, they have been working under much more difficult circumstances over the last 2-years, but this does but show, though they must all be exhausted. Visiting has always been easy to arrange, and every resident seems happy and content. Sholden feels like a family home rather than a care home and always looks and smells fresh and clean. My grandmother is very happy and content; initially, I know she was difficult to settle because of her dementia, but all the staff coped admirably and ensured as little disruption and distress to her as possible. Communication is excellent, whether via phone or email.
16 August 2021
I have come into Sholden Hall for respite. In the past few years I have spent time in fair few homes and I can honestly say that Sholden Hall is the very best by a country mile, the staff can't do enough for you and they are so pleasant and kind working sometimes in difficult circumstances. I would recommend Sholden Hall to anyone who has sometimes had to make the difficult decision to put their loved ones into care I can assure you they will be well looked after here. I immediately felt comfortable and at ease and at home
16 August 2021
I would like to thank all the lovely staff at Sholden Hall for the caring and compassionate way that they are looking after my mum. Mum is in safe hands, and I can tell when I see Mum, she is content, bless her. Big thank you to you all; you all work so hard.