Submit a Review for Iden Manor Nursing Home
Cranbrook Road, Staplehurst, Tonbridge, TN12 0ER
View Full Details of Iden Manor Nursing HomeLatest Reviews for Iden Manor Nursing Home
19 March 2025
A lovely, friendly, caring home in glorious grounds. Nothing is too much trouble and the staff have gone out of their way to accommodate my husband who can be a difficult patient. The home manager has always made time for me when I have a query or question and there is always a cup of tea available. I am so thankful that my husband is in a happy environment where he is encouraged to thrive.
28 January 2025
The staff are so friendly, and helpful. My friend has been a resident for a few months. The property is clean and tidy, hygiene is immaculate. The residents have ladies who do the entertaining with them, for example bingo. The staff cannot do enough for you.
20 January 2025
A beautiful facility with a host of great carers and nurses who are always on hand to either assist or just ready with a cheery word. The room is large and comfortable which we could fully personalise for dad. There are daily activities and residents are encouraged to participate. Dad is very happy there. He never has a bad word to say even if he does forget where he is. He has total freedom to wander the house or grounds and we feel relaxed knowing that someone is keeping theirs eyes on him. The staff are always open to suggestions or alterations in dad's car plan. The lounges are huge and lovely. You can sit alone and quietly or with others. There is so much space!
18 November 2024
Incredible personalised care and support for my mum who has dementia and gets very anxious. Staff really pay attention to her emotional welfare alongside great practical support and care for her physical needs. Always very welcoming and hospitable when I, and other members of the family, visit. And it is a huge relief that mum is in such a kind and caring environment.
02 July 2024
Since moving to Iden Manor my sister in law has been welcomed and treated with respect and dignity as well as care and compassion. Having left her last care home because they told us they could no longer care for her, she has found it quite hard to adjust to her new surroundings and the fact that it is a bigger home, with more people needing care. The manager is always on hand to answer any queries that we may have and has been and continues to be a great support to both the family and my sister-in-law in what has been a traumatic few months for all concerned. The staff are friendly caring and compassionate and they try to cater for all needs which in a larger home is difficult to achieve. The home is always clean and tidy and the rooms are lovely with beautiful aspects from their many windows. We all feel very fortunate that we found Iden Manor and that they had space at a time when we needed it and in time we hope that my sister-in-law will be happy and content there.
26 June 2024
My sister came to Iden Manor in December 2023, and the manager and staff have been very attentive and helpful in making her settling-in months as smooth as possible. I feel that my sister is treated in every way as a person with particular needs and quirks. Every concern and suggestion made by myself and my sister's husband are not just listened to, but acted upon, from the furnishings and arrangements of her room to her needs for personal care and monitoring. Several months on, I am grateful to be experiencing a new peace of mind regarding my sister's well-being. Iden Manor provides a really home-like setting for its residents as well as a social environment that my sister can participate in or withdraw from as her mood and wellness each day allow.
26 June 2024
Took Mum a while to settle in, but she now sees it as home, and the added touches of the snack bar, tea and coffee whenever, and the beautiful gardens have really helped. All the staff seem amazing particularly one lady who really helped her settle.
25 April 2024
Caring staff nothing is too much trouble. It is good to know my husband is in a safe and happy environment.
12 April 2024
So welcoming and friendly. A very calm atmosphere. I'm very happy with where my mum is residing. My mum was clean and well dressed with her hair all neat and tidy. Was offered a cup of tea and biscuit.
06 March 2024
I was transferred from hospital, following sepsis, for assessment before returning home. I entered the care of Iden Manor Nursing Home on the 10th of January 2023 and left there for home on the 1st of February 2024. I am extremely grateful for the care I received from all of the staff. They were all kind to me and treated me with respect and understanding.
13 February 2024
From my first contact with the manager when I was looking for a respite placement for my mother-in-law I found responses to be quick and informative. Needs changed quickly and instead of looking for a 2-week respite placement, I was changing to CHC-funded end-of-life care. Iden Manor accommodated this with no difficulty and my mother-in-law moved in. The staff were all very welcoming, extremely caring and very respectful of my mother-in-law's dignity at all times. They made family very welcome and we were able to come and go at any time of the day or night. They offered great support to family members by offering them food and even making up a bed on one occasion for us. I was involved in the care plan and my input was valued and acted on. Whilst our ideal would have been for my mother-in-law to remain at home this was not feasible but we found that Iden Manor provided the very best of care right up until the end. Words do not truly convey our gratitude to all the staff on the Good Shepherd unit, you are amazing people.
16 January 2024
The care given to my mother during the last months of her life by Iden Manor made those last months the best they could be for her and us. The staff were patient, caring and kind. I am most grateful and have no hesitation in recommending your home.
08 January 2024
At Iden Manor Nursing Home, all the carers are nice and respectful to the residents. The home is always spotless. The residents are well cared for. I would recommend this home to friends and family members.
13 November 2023
The care given to my husband during the last weeks and days of his life was good-humoured, patient, watchful and unfailingly kind. I was in and out of the home three or four days a week so had ample opportunity to observe examples of best practice. I am thankful, too, for the sensitivity shown to him and to me during the final hours of his life. I will never forget the care we both received.
30 October 2023
My brother has been resident for 22 months. I visit him regularly and have always received a friendly welcome from staff. Iden Manor always looks and smells clean and fresh and the residents present as well cared for and content. On a one to one basis I am so pleased that my brother is being treated with dignity and kindness. Staff also seem to be well trained in understanding how dementia affects residents, like my brother, responding with extreme kindness when he is confused or anxious. It is such a relief to see that my brother now receives appropriate care both physically and emotionally. Over the last two years the staff have had the huge challenges of Covid outbreaks as well as cuts in water supply. Through all this, I’ve only ever seen staff staying calm and not panicking. It is a lovely residential home all round.
27 October 2023
Always have a warm welcome. Nursing care is good. Staff are very kind.
20 October 2023
Mum has been in Iden Manor since July 2021. Her care throughout this time has been excellent. She waxes lyrical about how wonderful everyone is, how the food is superb (she’s gone up 3 dress sizes since moving in!) and how much she loves living there. There are very regular activities including a lot of visiting entertainers. There really is something for everyone. The attention to detail is great, birthdays are always celebrated with cakes, banners etc. Mum's party for her 90th was wonderful.
03 July 2023
Overall, I think the care home is very good but am concerned that on a number of occasions, the lounge is left unsupervised which I have mentioned once before. Being a regular visitor each week, this has become quite noticeable. Although on some occasions, the duty nurse is there, they usually have their head down doing their own work. It would be good for residents to be offered cut-up, fresh fruit in the afternoon, not necessarily every day, as an alternative to cake. It is not possible for my relative to bite into a piece of fruit which could well be the case for others. Those who cannot stand up and walk to the cart need to be asked if they would like anything periodically during the day. Majority of staff are very good and spend some time chatting to some residents.
12 April 2023
Very happy that my mother is in this particular nursing home. She is treated with care and dignity and manages to have a laugh with everyone! The home is professionally run to high standards and the staff are exceptional. Hats off! When you arrive at Iden Manor Nursing Home, you are always greeted well and always seem relaxed. A tough job well done.
12 April 2023
My aunt has been living at Iden Manor Nursing Home since mid-January 2023. She has settled in brilliantly and loves the setting and the staff. She has really gained confidence since going into Iden and is very content and happy. The staff are always cheerful and helpful and there's a real sense of community and family within the home. Her only complaint is that there's not much in the way of religious worship at Iden, which is very important to my aunt.
Latest Reviews for Iden Manor Nursing Home
19 March 2025
A lovely, friendly, caring home in glorious grounds. Nothing is too much trouble and the staff have gone out of their way to accommodate my husband who can be a difficult patient. The home manager has always made time for me when I have a query or question and there is always a cup of tea available. I am so thankful that my husband is in a happy environment where he is encouraged to thrive.
28 January 2025
The staff are so friendly, and helpful. My friend has been a resident for a few months. The property is clean and tidy, hygiene is immaculate. The residents have ladies who do the entertaining with them, for example bingo. The staff cannot do enough for you.
20 January 2025
A beautiful facility with a host of great carers and nurses who are always on hand to either assist or just ready with a cheery word. The room is large and comfortable which we could fully personalise for dad. There are daily activities and residents are encouraged to participate. Dad is very happy there. He never has a bad word to say even if he does forget where he is. He has total freedom to wander the house or grounds and we feel relaxed knowing that someone is keeping theirs eyes on him. The staff are always open to suggestions or alterations in dad's car plan. The lounges are huge and lovely. You can sit alone and quietly or with others. There is so much space!
18 November 2024
Incredible personalised care and support for my mum who has dementia and gets very anxious. Staff really pay attention to her emotional welfare alongside great practical support and care for her physical needs. Always very welcoming and hospitable when I, and other members of the family, visit. And it is a huge relief that mum is in such a kind and caring environment.
02 July 2024
Since moving to Iden Manor my sister in law has been welcomed and treated with respect and dignity as well as care and compassion. Having left her last care home because they told us they could no longer care for her, she has found it quite hard to adjust to her new surroundings and the fact that it is a bigger home, with more people needing care. The manager is always on hand to answer any queries that we may have and has been and continues to be a great support to both the family and my sister-in-law in what has been a traumatic few months for all concerned. The staff are friendly caring and compassionate and they try to cater for all needs which in a larger home is difficult to achieve. The home is always clean and tidy and the rooms are lovely with beautiful aspects from their many windows. We all feel very fortunate that we found Iden Manor and that they had space at a time when we needed it and in time we hope that my sister-in-law will be happy and content there.
26 June 2024
My sister came to Iden Manor in December 2023, and the manager and staff have been very attentive and helpful in making her settling-in months as smooth as possible. I feel that my sister is treated in every way as a person with particular needs and quirks. Every concern and suggestion made by myself and my sister's husband are not just listened to, but acted upon, from the furnishings and arrangements of her room to her needs for personal care and monitoring. Several months on, I am grateful to be experiencing a new peace of mind regarding my sister's well-being. Iden Manor provides a really home-like setting for its residents as well as a social environment that my sister can participate in or withdraw from as her mood and wellness each day allow.
26 June 2024
Took Mum a while to settle in, but she now sees it as home, and the added touches of the snack bar, tea and coffee whenever, and the beautiful gardens have really helped. All the staff seem amazing particularly one lady who really helped her settle.
25 April 2024
Caring staff nothing is too much trouble. It is good to know my husband is in a safe and happy environment.
12 April 2024
So welcoming and friendly. A very calm atmosphere. I'm very happy with where my mum is residing. My mum was clean and well dressed with her hair all neat and tidy. Was offered a cup of tea and biscuit.
06 March 2024
I was transferred from hospital, following sepsis, for assessment before returning home. I entered the care of Iden Manor Nursing Home on the 10th of January 2023 and left there for home on the 1st of February 2024. I am extremely grateful for the care I received from all of the staff. They were all kind to me and treated me with respect and understanding.
13 February 2024
From my first contact with the manager when I was looking for a respite placement for my mother-in-law I found responses to be quick and informative. Needs changed quickly and instead of looking for a 2-week respite placement, I was changing to CHC-funded end-of-life care. Iden Manor accommodated this with no difficulty and my mother-in-law moved in. The staff were all very welcoming, extremely caring and very respectful of my mother-in-law's dignity at all times. They made family very welcome and we were able to come and go at any time of the day or night. They offered great support to family members by offering them food and even making up a bed on one occasion for us. I was involved in the care plan and my input was valued and acted on. Whilst our ideal would have been for my mother-in-law to remain at home this was not feasible but we found that Iden Manor provided the very best of care right up until the end. Words do not truly convey our gratitude to all the staff on the Good Shepherd unit, you are amazing people.
16 January 2024
The care given to my mother during the last months of her life by Iden Manor made those last months the best they could be for her and us. The staff were patient, caring and kind. I am most grateful and have no hesitation in recommending your home.
08 January 2024
At Iden Manor Nursing Home, all the carers are nice and respectful to the residents. The home is always spotless. The residents are well cared for. I would recommend this home to friends and family members.
13 November 2023
The care given to my husband during the last weeks and days of his life was good-humoured, patient, watchful and unfailingly kind. I was in and out of the home three or four days a week so had ample opportunity to observe examples of best practice. I am thankful, too, for the sensitivity shown to him and to me during the final hours of his life. I will never forget the care we both received.
30 October 2023
My brother has been resident for 22 months. I visit him regularly and have always received a friendly welcome from staff. Iden Manor always looks and smells clean and fresh and the residents present as well cared for and content. On a one to one basis I am so pleased that my brother is being treated with dignity and kindness. Staff also seem to be well trained in understanding how dementia affects residents, like my brother, responding with extreme kindness when he is confused or anxious. It is such a relief to see that my brother now receives appropriate care both physically and emotionally. Over the last two years the staff have had the huge challenges of Covid outbreaks as well as cuts in water supply. Through all this, I’ve only ever seen staff staying calm and not panicking. It is a lovely residential home all round.
27 October 2023
Always have a warm welcome. Nursing care is good. Staff are very kind.
20 October 2023
Mum has been in Iden Manor since July 2021. Her care throughout this time has been excellent. She waxes lyrical about how wonderful everyone is, how the food is superb (she’s gone up 3 dress sizes since moving in!) and how much she loves living there. There are very regular activities including a lot of visiting entertainers. There really is something for everyone. The attention to detail is great, birthdays are always celebrated with cakes, banners etc. Mum's party for her 90th was wonderful.
03 July 2023
Overall, I think the care home is very good but am concerned that on a number of occasions, the lounge is left unsupervised which I have mentioned once before. Being a regular visitor each week, this has become quite noticeable. Although on some occasions, the duty nurse is there, they usually have their head down doing their own work. It would be good for residents to be offered cut-up, fresh fruit in the afternoon, not necessarily every day, as an alternative to cake. It is not possible for my relative to bite into a piece of fruit which could well be the case for others. Those who cannot stand up and walk to the cart need to be asked if they would like anything periodically during the day. Majority of staff are very good and spend some time chatting to some residents.
12 April 2023
Very happy that my mother is in this particular nursing home. She is treated with care and dignity and manages to have a laugh with everyone! The home is professionally run to high standards and the staff are exceptional. Hats off! When you arrive at Iden Manor Nursing Home, you are always greeted well and always seem relaxed. A tough job well done.
12 April 2023
My aunt has been living at Iden Manor Nursing Home since mid-January 2023. She has settled in brilliantly and loves the setting and the staff. She has really gained confidence since going into Iden and is very content and happy. The staff are always cheerful and helpful and there's a real sense of community and family within the home. Her only complaint is that there's not much in the way of religious worship at Iden, which is very important to my aunt.