Submit a Review for Brook View
Riverside Road, West Moors, Ferndown, BH22 0LQ
View Full Details of Brook ViewLatest Reviews for Brook View
17 April 2025
All of the staff are friendly, helpful and professional. Dad is well cared for and I am regularly updated on his health Brook View is a well run establishment with high standards.
01 April 2025
We cannot fault Brook View West Moors for all its care on every level.
21 February 2025
My husband and I have been treated with the utmost kindness and consideration. I am impressed with the special care shown to my husband, who has vascular dementia and Alzheimer's, as well as a physical disability.
11 October 2024
I arranged for my mum to come here for respite after being in hospital for breaking her hip. Some of the staff are lovely but I will not send her here again if respite is needed due to issues throughout her stay.
13 May 2024
From the outset, the management and the team at Brook View, West Moors, were helpful and accommodating during my mum’s stay with them. The managers went over and above to help move my mum from hospital into the home with minimum fuss. The care home team were so friendly and kind and took care of all my mum’s needs, including great food exercise and walking in the garden.
15 February 2024
What a lovely home. The staff are all so friendly and helpful and the amenities are amazing. The residents are relaxed and happy. I’m always made to feel very welcome and am usually offered a cup of tea or coffee with homemade cake when I’m there. Brook View is a joy to visit.
31 January 2024
The care that Mum has had here at Brook View is outstanding. Staff are wonderful, activities are wonderful also. So much choice for each individual.
25 January 2024
Fantastic staff working in this beautiful care home! I spent a lovely morning with my relative in their room and in the cafe. Was shown around all the facilities they had to offer by the knowledgeable reception staff. Felt like part of the family and eased my mind about my relative staying there. Thank you.
09 November 2023
My mother was a resident at Brook View during August and September of this year. From the moment she arrived every effort was made to make her feel welcome and to help her settle. All of the people with whom I had contact including management, reception, carers, nurses, companions and others organising activities were extremely nice to deal with and as well as demonstrating a high level of efficiency also showed empathy and great kindness towards my mother. The whole premises are light bright and airy and there is a really nice garden for residents to enjoy. The food and refreshments are of a high standard and my mother received a personal visit from the chef on her day of arrival to discuss her culinary likes and dislikes and to ask about her favourite dishes. Overall I was very pleased with the care my mother received during her stay.
11 October 2023
My mother had a two-week respite stay in Brook View. From my first encounter with management, receptionist, nurses, carers and support staff, they all made my mother and myself very welcome. Her room was a delight, very welcoming, with everything she needed for comfort during her stay. I went away feeling very confident she would be well cared for, which she was.
13 September 2023
From the moment I arrived I have received the very best of care and attention and the food is absolutely delightful. The choice of foods is excellent. Cleaning done regularly, clean towels each and every day and also a shower every day by your kind and caring staff. The only sad thing is the weather has been so bad, I was not able to visit your lovely gardens. But I will be back, rest assured. Thank you.
19 July 2023
Brook View is a beautiful place with amazing staff that always take the time out of their day to ensure their residents and visitors receive the best support and service possible. It has a wonderful culture and community that will make you feel right at home.
16 May 2023
My husband is very relaxed staying in Brook View. The staff are extremely attentive and caring and the food is delicious. He loves going to sit in the garden on a nice day and has great fun taking part in the activities organised.
16 May 2023
My husband moved to Brook view for a 4 week respite stay. So far he has only been there for 10 days but he has had excellent care. The staff have been attentive to his needs and very helpful in answering my many queries.
16 May 2023
My Mother who is 101 years old lived on her own until a few weeks ago when she had to spend a couple of weeks in hospital and recently moved into Brook View. We looked at many homes before we found Brook View and from the first time we walked in we knew this would make her happy. The home and all its facilities are all excellent, but also all the staff are happy and friendly, nothing is too much.
09 May 2023
Very happy here. Staff are wonderful.
14 April 2023
My mother made a choice to go into a care home and asked that I visited Brook View. This I did with my wife and we were very impressed with the welcome. The home was clean and tidy and the facilities were excellent. Mum went in under respite care but before her 4-week stay was due to come to an end she decided to make the move permanent. The care she has been given has been superb and I hope her stay will be a long and happy one. Mum had lived on her own for nearly 24 years and rarely had visitors. So it has been quite a change as there is always something going on. She has not attended any activities at present, but I hope she will in the future.
12 April 2023
My mother has been made very welcome at Brook View and has enjoyed her respite stay. As her son I have been impressed with all the staff I have come into contact with. As my mother has only had 5 weeks of respite care I can only give an opinion on a short term stay but from what I have seen I think she would be very happy to stay permanently when the time comes.
15 February 2023
I am very happy and feel safe here. They attend to all my needs in a very professional and friendly way.
14 February 2023
My elderly friend made the difficult choice to go into a care home as she was struggling at home with sporadic morning carer's. The first time we visited Brook View she was instantly made to feel so welcome and couldn't stop smiling, the transition was so incredibly easy, she first went in on a trial basis but decided within 3 days she wanted to move in full time. The difference in her is amazing, she has put on weight, smiles much more and no longer feels so lonely. All the staff are simply amazing. Thank you Brook View for making her last few years so incredible.
Latest Reviews for Brook View
17 April 2025
All of the staff are friendly, helpful and professional. Dad is well cared for and I am regularly updated on his health Brook View is a well run establishment with high standards.
01 April 2025
We cannot fault Brook View West Moors for all its care on every level.
21 February 2025
My husband and I have been treated with the utmost kindness and consideration. I am impressed with the special care shown to my husband, who has vascular dementia and Alzheimer's, as well as a physical disability.
11 October 2024
I arranged for my mum to come here for respite after being in hospital for breaking her hip. Some of the staff are lovely but I will not send her here again if respite is needed due to issues throughout her stay.
13 May 2024
From the outset, the management and the team at Brook View, West Moors, were helpful and accommodating during my mum’s stay with them. The managers went over and above to help move my mum from hospital into the home with minimum fuss. The care home team were so friendly and kind and took care of all my mum’s needs, including great food exercise and walking in the garden.
15 February 2024
What a lovely home. The staff are all so friendly and helpful and the amenities are amazing. The residents are relaxed and happy. I’m always made to feel very welcome and am usually offered a cup of tea or coffee with homemade cake when I’m there. Brook View is a joy to visit.
31 January 2024
The care that Mum has had here at Brook View is outstanding. Staff are wonderful, activities are wonderful also. So much choice for each individual.
25 January 2024
Fantastic staff working in this beautiful care home! I spent a lovely morning with my relative in their room and in the cafe. Was shown around all the facilities they had to offer by the knowledgeable reception staff. Felt like part of the family and eased my mind about my relative staying there. Thank you.
09 November 2023
My mother was a resident at Brook View during August and September of this year. From the moment she arrived every effort was made to make her feel welcome and to help her settle. All of the people with whom I had contact including management, reception, carers, nurses, companions and others organising activities were extremely nice to deal with and as well as demonstrating a high level of efficiency also showed empathy and great kindness towards my mother. The whole premises are light bright and airy and there is a really nice garden for residents to enjoy. The food and refreshments are of a high standard and my mother received a personal visit from the chef on her day of arrival to discuss her culinary likes and dislikes and to ask about her favourite dishes. Overall I was very pleased with the care my mother received during her stay.
11 October 2023
My mother had a two-week respite stay in Brook View. From my first encounter with management, receptionist, nurses, carers and support staff, they all made my mother and myself very welcome. Her room was a delight, very welcoming, with everything she needed for comfort during her stay. I went away feeling very confident she would be well cared for, which she was.
13 September 2023
From the moment I arrived I have received the very best of care and attention and the food is absolutely delightful. The choice of foods is excellent. Cleaning done regularly, clean towels each and every day and also a shower every day by your kind and caring staff. The only sad thing is the weather has been so bad, I was not able to visit your lovely gardens. But I will be back, rest assured. Thank you.
19 July 2023
Brook View is a beautiful place with amazing staff that always take the time out of their day to ensure their residents and visitors receive the best support and service possible. It has a wonderful culture and community that will make you feel right at home.
16 May 2023
My husband is very relaxed staying in Brook View. The staff are extremely attentive and caring and the food is delicious. He loves going to sit in the garden on a nice day and has great fun taking part in the activities organised.
16 May 2023
My husband moved to Brook view for a 4 week respite stay. So far he has only been there for 10 days but he has had excellent care. The staff have been attentive to his needs and very helpful in answering my many queries.
16 May 2023
My Mother who is 101 years old lived on her own until a few weeks ago when she had to spend a couple of weeks in hospital and recently moved into Brook View. We looked at many homes before we found Brook View and from the first time we walked in we knew this would make her happy. The home and all its facilities are all excellent, but also all the staff are happy and friendly, nothing is too much.
09 May 2023
Very happy here. Staff are wonderful.
14 April 2023
My mother made a choice to go into a care home and asked that I visited Brook View. This I did with my wife and we were very impressed with the welcome. The home was clean and tidy and the facilities were excellent. Mum went in under respite care but before her 4-week stay was due to come to an end she decided to make the move permanent. The care she has been given has been superb and I hope her stay will be a long and happy one. Mum had lived on her own for nearly 24 years and rarely had visitors. So it has been quite a change as there is always something going on. She has not attended any activities at present, but I hope she will in the future.
12 April 2023
My mother has been made very welcome at Brook View and has enjoyed her respite stay. As her son I have been impressed with all the staff I have come into contact with. As my mother has only had 5 weeks of respite care I can only give an opinion on a short term stay but from what I have seen I think she would be very happy to stay permanently when the time comes.
15 February 2023
I am very happy and feel safe here. They attend to all my needs in a very professional and friendly way.
14 February 2023
My elderly friend made the difficult choice to go into a care home as she was struggling at home with sporadic morning carer's. The first time we visited Brook View she was instantly made to feel so welcome and couldn't stop smiling, the transition was so incredibly easy, she first went in on a trial basis but decided within 3 days she wanted to move in full time. The difference in her is amazing, she has put on weight, smiles much more and no longer feels so lonely. All the staff are simply amazing. Thank you Brook View for making her last few years so incredible.