Submit a Review for Moundsley Hall Care Village
Walkers Heath Road, Birmingham, B38 0BL
View Full Details of Moundsley Hall Care VillageLatest Reviews for Moundsley Hall Care Village
31 January 2025
During the time my mother spent at Moundsley Hall, I was kept up to date with regards to the treatment that my mother was receiving and members of the staff were always willing to answer any questions put to them. The staff ratio was good, but at times could have perhaps interacted more with the residents, although activities are provided on a regular basis. The house was always kept in a clean and respectable condition including the outside grounds, it was also beautifully decorated at Christmas and Halloween a credit to the staff involved. Any concerns with the facilities in my mother's room were dealt with in a timely manner. Mom was given all the nursing care that she needed towards the end of her life and saved the trauma of being transferred to hospital. We were very happy with all the communication about the care during that difficult period even being contacted by off-duty staff to pass on their condolences. Overall very happy with the care mom received at Moundsley Hall.
06 December 2024
Although my brother was with you for just 3 weeks, his care was the best I could wish for.
28 November 2024
Our experience of Moundsley Hall, and specifically Kensington House, is very positive. The external grounds are always well-kept and provide a pleasant place to take Mom for a stroll when we visit. The house itself is always neat and tidy. We always find Mom and all of the other residents to be clean and well-dressed. The staff are attentive and engaging with both residents and visitors. We always receive a full and prompt reply to any queries we may have. We appreciate the effort put into the on and off-site activities which aim to provide the residents with fun experiences.
27 November 2024
Our dear mom was transferred from a care home to Moundsley Hall. The manager visited Mom at her care home to assess her needs which was fantastic. We then dealt with the admissions person who went above and beyond in accepting our mom into their home. From the day we transferred Mom every aspect of her care was five-star, the home is impeccably clean and well-appointed, five stars I would say, and I would recommend this home to anyone needing expert nursing care.
30 September 2024
My father spent the last few months of his life at Moundsley Hall, after a terrible experience at another care home. The care he received at Moundsley Hall was outstanding and restored our faith in care homes in general. The staff and leadership are kind, committed, and thoughtful. The atmosphere of the home is positive, the relationships are warm and the standard of food and accommodation are great. The care and nursing teams gave our family lots of attention and support as my Father's dementia and health declined. We could not recommend the home more, and we will miss seeing the wonderful team on our visits.
27 August 2024
The staff are friendly and generally helpful. The facilities are good and the rooms are kept clean and tidy.
09 August 2024
My dad has advanced dementia and has been in Buckingham House since Nov 2022. He has a clean, spacious room and the overall grounds and living spaces are all very clean and welcoming. Dad is given the support he needs and is included in activities where it is possible and when he is awake. These include gardening, cooking and play activities. The regular staff all know him, speak to him and understand his needs. Occasionally we get a hiccup when there are a lot of agency staff on shift who do not know him or odd jobs like changing room lightbulbs can take a few asks. Overall I am pleased with his case and feel content that he is happy, safe and well cared for. The team here work hard so a big thank you from me and the family.
11 July 2024
In my first 3 and a half years Mom was here the service has been lovely with very caring staff. However communication has always been an issue. During the last year the residential dynamics have changed and the use of a lot of agency staff there did not seem to be the level of caring we were used to previously. Communication needs sorting, the home could text/email families regarding closures. Also emails to the manager have gone unanswered. Very disappointed that no one asked where Mom was during her 5 week stay at hospital before she passed away!
19 June 2024
I am the wife of a resident since April 2024. He has settled in well now with the help of his twin sister who is a resident also. He has received wonderful care from all the daytime staff but I am unsure of the night staff. My only concern is the fact that the system regarding care of laundry has a lot to be desired. To date, my husband has lost a coat, 3 pairs of jeans, 2 pairs of trousers and a cap. Often he is in someone else's clothes. I think there should be a member of management there at all times.
11 June 2024
I wish to thank all the staff of this care home for all they did for my mother. I found all the staff to be courteous and polite on all my visits to my mother. I wish you all the very best. Thank you all.
21 February 2024
Happy with the overall care my aunt gets. Staff are very good and respectable.
12 February 2024
My wife has been here for 7 weeks. All the staff have treated her professionally with care. Nothing seems to be too much trouble. The home is kept very clean.
22 January 2024
I am very happy and satisfied with all the care and nursing my sister is receiving. My overall review of Moundsley Hall is excellent.
19 January 2024
The care and support provided by Moundsley Hall Care Village from the staff in the offices to the carers are exceptional, nothing is ever too much trouble. It's great to know that the support from all the staff makes it so much easier and to know that your relative is happy, settled and cared for gives me so much peace of mind. Thank you Moundsley Hall for the care you give!
20 December 2023
The place is a joke. The manager is a fool. Certain staff are nice, not all. My mom is bedridden and a man wandered into her room to try to kiss her. They phoned me to tell me this. My mom died in that place. When I went, her eyes open, her mouth open. I took a picture. I'm looking to prosecute this home as I still now get letters from the home for money from my mom. She has been dead for nearly 3 months. See you in Court Moundsley care home.
22 November 2023
Brought Dad to Moundsley Hall, and although he was not here very long, his stay was made very easy. The caring staff and management were exceptional in their diligence in looking after my father. The food was excellent and plentiful, but the attention he received was marvellous, and I could not ask for better. His room was spacious and very pleasant Kensington House.
26 October 2023
Very good care and kindness, helpful to all residents in going the extra mile.
25 October 2023
On every visit staff always friendly and helpful. All areas very clean and smelling pleasant.
25 October 2023
I would highly recommend Moundsley Hall Care Village. My mom was treated with dignity and respect. I never was concerned as I knew she was well looked after. The carers and nurses were all lovely and caring. The management team, too, is always there to help and so supportive. She had a beautiful clean room, in lovely grounds. Thank you all; I will always appreciate what you did for my mom.
20 October 2023
Couldn't ask for anymore. The support and help not just for the person they care for, but also towards his health and well-being is the future as he moves on in his life. It is amazing.
Latest Reviews for Moundsley Hall Care Village
31 January 2025
During the time my mother spent at Moundsley Hall, I was kept up to date with regards to the treatment that my mother was receiving and members of the staff were always willing to answer any questions put to them. The staff ratio was good, but at times could have perhaps interacted more with the residents, although activities are provided on a regular basis. The house was always kept in a clean and respectable condition including the outside grounds, it was also beautifully decorated at Christmas and Halloween a credit to the staff involved. Any concerns with the facilities in my mother's room were dealt with in a timely manner. Mom was given all the nursing care that she needed towards the end of her life and saved the trauma of being transferred to hospital. We were very happy with all the communication about the care during that difficult period even being contacted by off-duty staff to pass on their condolences. Overall very happy with the care mom received at Moundsley Hall.
06 December 2024
Although my brother was with you for just 3 weeks, his care was the best I could wish for.
28 November 2024
Our experience of Moundsley Hall, and specifically Kensington House, is very positive. The external grounds are always well-kept and provide a pleasant place to take Mom for a stroll when we visit. The house itself is always neat and tidy. We always find Mom and all of the other residents to be clean and well-dressed. The staff are attentive and engaging with both residents and visitors. We always receive a full and prompt reply to any queries we may have. We appreciate the effort put into the on and off-site activities which aim to provide the residents with fun experiences.
27 November 2024
Our dear mom was transferred from a care home to Moundsley Hall. The manager visited Mom at her care home to assess her needs which was fantastic. We then dealt with the admissions person who went above and beyond in accepting our mom into their home. From the day we transferred Mom every aspect of her care was five-star, the home is impeccably clean and well-appointed, five stars I would say, and I would recommend this home to anyone needing expert nursing care.
30 September 2024
My father spent the last few months of his life at Moundsley Hall, after a terrible experience at another care home. The care he received at Moundsley Hall was outstanding and restored our faith in care homes in general. The staff and leadership are kind, committed, and thoughtful. The atmosphere of the home is positive, the relationships are warm and the standard of food and accommodation are great. The care and nursing teams gave our family lots of attention and support as my Father's dementia and health declined. We could not recommend the home more, and we will miss seeing the wonderful team on our visits.
27 August 2024
The staff are friendly and generally helpful. The facilities are good and the rooms are kept clean and tidy.
09 August 2024
My dad has advanced dementia and has been in Buckingham House since Nov 2022. He has a clean, spacious room and the overall grounds and living spaces are all very clean and welcoming. Dad is given the support he needs and is included in activities where it is possible and when he is awake. These include gardening, cooking and play activities. The regular staff all know him, speak to him and understand his needs. Occasionally we get a hiccup when there are a lot of agency staff on shift who do not know him or odd jobs like changing room lightbulbs can take a few asks. Overall I am pleased with his case and feel content that he is happy, safe and well cared for. The team here work hard so a big thank you from me and the family.
11 July 2024
In my first 3 and a half years Mom was here the service has been lovely with very caring staff. However communication has always been an issue. During the last year the residential dynamics have changed and the use of a lot of agency staff there did not seem to be the level of caring we were used to previously. Communication needs sorting, the home could text/email families regarding closures. Also emails to the manager have gone unanswered. Very disappointed that no one asked where Mom was during her 5 week stay at hospital before she passed away!
19 June 2024
I am the wife of a resident since April 2024. He has settled in well now with the help of his twin sister who is a resident also. He has received wonderful care from all the daytime staff but I am unsure of the night staff. My only concern is the fact that the system regarding care of laundry has a lot to be desired. To date, my husband has lost a coat, 3 pairs of jeans, 2 pairs of trousers and a cap. Often he is in someone else's clothes. I think there should be a member of management there at all times.
11 June 2024
I wish to thank all the staff of this care home for all they did for my mother. I found all the staff to be courteous and polite on all my visits to my mother. I wish you all the very best. Thank you all.
21 February 2024
Happy with the overall care my aunt gets. Staff are very good and respectable.
12 February 2024
My wife has been here for 7 weeks. All the staff have treated her professionally with care. Nothing seems to be too much trouble. The home is kept very clean.
22 January 2024
I am very happy and satisfied with all the care and nursing my sister is receiving. My overall review of Moundsley Hall is excellent.
19 January 2024
The care and support provided by Moundsley Hall Care Village from the staff in the offices to the carers are exceptional, nothing is ever too much trouble. It's great to know that the support from all the staff makes it so much easier and to know that your relative is happy, settled and cared for gives me so much peace of mind. Thank you Moundsley Hall for the care you give!
20 December 2023
The place is a joke. The manager is a fool. Certain staff are nice, not all. My mom is bedridden and a man wandered into her room to try to kiss her. They phoned me to tell me this. My mom died in that place. When I went, her eyes open, her mouth open. I took a picture. I'm looking to prosecute this home as I still now get letters from the home for money from my mom. She has been dead for nearly 3 months. See you in Court Moundsley care home.
22 November 2023
Brought Dad to Moundsley Hall, and although he was not here very long, his stay was made very easy. The caring staff and management were exceptional in their diligence in looking after my father. The food was excellent and plentiful, but the attention he received was marvellous, and I could not ask for better. His room was spacious and very pleasant Kensington House.
26 October 2023
Very good care and kindness, helpful to all residents in going the extra mile.
25 October 2023
On every visit staff always friendly and helpful. All areas very clean and smelling pleasant.
25 October 2023
I would highly recommend Moundsley Hall Care Village. My mom was treated with dignity and respect. I never was concerned as I knew she was well looked after. The carers and nurses were all lovely and caring. The management team, too, is always there to help and so supportive. She had a beautiful clean room, in lovely grounds. Thank you all; I will always appreciate what you did for my mom.
20 October 2023
Couldn't ask for anymore. The support and help not just for the person they care for, but also towards his health and well-being is the future as he moves on in his life. It is amazing.