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Days Pottle Lane, Exminster, Exeter, EX6 8DG
View Full Details of Pottles CourtLatest Reviews for Pottles Court
26 September 2023
Overall, my review would be rated as good. There are exceptions, both negative and positive. The property itself is an old building with all the issues that an old property has. It is kept clean and tidy but the owner needs to look at a major revamp to bring the facilities into the 21st century. The facilities are adequate but no more. There is a core of excellent care staff but too many “bank carers” at times who do not have knowledge of the client's needs. All care homes seem to have a high turnover of staff, but, the core staff at Pottles were very caring and conscientious. Not all the staff being recruited, whilst very pleasant, had a working knowledge of the English language which can hamper the care and understanding when dealing with dementia patients and the hard of hearing. Hopefully, an education programme is in place. The telephone system used to keep in contact with the clients is poor, particularly when it’s the only way of keeping in touch during an illness outbreak.
24 August 2017
Having struggled viewing local homes for my father of 86 battling with Alzheimer's. We landed upon Pottles Court in Exminster. The deputy manager greeted us with a warm understanding manner, making us feel so at ease at such a horrible confusing, guilty time. Places at Pottles are always in high demand and at no point did we feel any pressure to commit to a room. The journey she took us on from suggesting rest bite to give us the reassurance somebody else could take care of dad as well as we could, was the key to making us understand he was in the best place. Through out the year dad has been a resident, we have witnessed how the excellent care and understanding they provide has settled him in nicely. Seeing daily, the same hard working team, joking and laughing make Pottles feel like a real home. Dad enjoys the lovely home cooked meals that are provided and has put on weight. I continue to sing the praises of the hard work and commitment the staff provide. We recommend Pottles Court highly.
05 February 2016
I am so pleased to have got my 85 year old mother a place Pottles Court. From the first visit I was sure that she would be cared for and encouraged to get the most from every day, this has proved to be the case and I am amazed at the change I now see in my mother. She is eating well, gaining weight and communicating with the staff who are all very caring and encouraging. There is always something going on to stimulate the residents which is sadly lacking in many Care Homes.Thank you Pottles you are doing a wonderful job going above and beyond the call of duty.
16 October 2015
My father was a resident for 16 months until he passed away very recently. The rooms are very clean and tidy and there is a very homely atmosphere. The Management Team are excellent and the staff very understanding and caring, taking time to talk with family. The staff were also very obliging with hospital visits and very kind during father's last illness. I would not hesitate to recommend the Home to other potential residents.
Latest Reviews for Pottles Court
26 September 2023
Overall, my review would be rated as good. There are exceptions, both negative and positive. The property itself is an old building with all the issues that an old property has. It is kept clean and tidy but the owner needs to look at a major revamp to bring the facilities into the 21st century. The facilities are adequate but no more. There is a core of excellent care staff but too many “bank carers” at times who do not have knowledge of the client's needs. All care homes seem to have a high turnover of staff, but, the core staff at Pottles were very caring and conscientious. Not all the staff being recruited, whilst very pleasant, had a working knowledge of the English language which can hamper the care and understanding when dealing with dementia patients and the hard of hearing. Hopefully, an education programme is in place. The telephone system used to keep in contact with the clients is poor, particularly when it’s the only way of keeping in touch during an illness outbreak.
24 August 2017
Having struggled viewing local homes for my father of 86 battling with Alzheimer's. We landed upon Pottles Court in Exminster. The deputy manager greeted us with a warm understanding manner, making us feel so at ease at such a horrible confusing, guilty time. Places at Pottles are always in high demand and at no point did we feel any pressure to commit to a room. The journey she took us on from suggesting rest bite to give us the reassurance somebody else could take care of dad as well as we could, was the key to making us understand he was in the best place. Through out the year dad has been a resident, we have witnessed how the excellent care and understanding they provide has settled him in nicely. Seeing daily, the same hard working team, joking and laughing make Pottles feel like a real home. Dad enjoys the lovely home cooked meals that are provided and has put on weight. I continue to sing the praises of the hard work and commitment the staff provide. We recommend Pottles Court highly.
05 February 2016
I am so pleased to have got my 85 year old mother a place Pottles Court. From the first visit I was sure that she would be cared for and encouraged to get the most from every day, this has proved to be the case and I am amazed at the change I now see in my mother. She is eating well, gaining weight and communicating with the staff who are all very caring and encouraging. There is always something going on to stimulate the residents which is sadly lacking in many Care Homes.Thank you Pottles you are doing a wonderful job going above and beyond the call of duty.
16 October 2015
My father was a resident for 16 months until he passed away very recently. The rooms are very clean and tidy and there is a very homely atmosphere. The Management Team are excellent and the staff very understanding and caring, taking time to talk with family. The staff were also very obliging with hospital visits and very kind during father's last illness. I would not hesitate to recommend the Home to other potential residents.