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Porthill Bank, Porthill, Newcastle-under-Lyme, ST5 0AE
View Full Details of Florence HouseLatest Reviews for Florence House
19 March 2025
Found all the staff that I have come into contact with very pleasant and informative relating to the care home practice and care of all the residents. Any requests I have made they have all tried to implement which is much appreciated.
03 March 2025
My relative has been living at Florence House for 17 months. He settled into living in a community. Although he and I were anxious to start with. He is well cared for and importantly has built up a rapport and trust with the whole care team. I know he is safe and has support 24/7. Florence House is not much to look at from the outside, but the life inside is wonderful. Activities every day and care every minute.
03 February 2025
My friend has been a resident of Florence House since June 2024. I must admit I had reservations about the care home, looking at reviews mostly were not positive. What a change, the staff are lovely, sensitive and caring, and her room is airy and spacious. The food is plentiful and served in a family atmosphere. She is encouraged to join in all the activities and the Christmas activities were joyous.
20 January 2025
My friend as been in the care of Florence House since July 2024 and I have nothing but admiration, dedication and support she is receiving. All the staff from the management, care staff, activities coordinator and all domestic staff provided 100% plus to each individual resident. On all of my visits nothing is too much if I my friend require anything. I have attended some fairs and entertainment and the participation from the staff encouragement to all the residents was excellent. I enjoy all my visits and the staff make you feel very welcome. I would highly recommend Florence House to anyone who required a relative in care.
15 January 2025
Florence House is the best thing that has happened to my friend. She is happy content and safe. Great meals are provided excellent company. The staff are amazing with the residents, so loving and caring.
30 December 2024
Mum can be very awkward and demanding which takes a lot of patience and care which staff are supplying in abundance. The room she is in is lovely. She is looked after very well.
18 October 2024
Couldn't ask for anything better from the staff with support, lovely and respectful.
04 December 2023
Some improvement but could use some more changes. Difficult to park car. Found urine in room but was sorted when mentioned to manager. Rooms could use a lick of paint from wear and tear. Wardrobe doesn't close. But other than these few changes, good experience. Would like to be informed when my nan needs toiletries.
13 November 2023
My experience of Florence House Care Home has always been very satisfactory. The care has always been very good.
25 October 2023
Cosy, comfortable, very caring staff. Very happy with my sister's care. Wonderful place to live.
25 October 2023
I can’t fault the home or the staff. All the time that I have been visiting my partner, everyone has been both polite, helpful and the attention that they have given my partner has been excellent. The overall condition of the home is very good and clean. The extra activities are very good, bringing in young children and also people coming in to encourage singing, relating to the age of the residents. The encouragement given to my partner with regard to doing jigsaws and word searches has been very positive.
25 October 2023
I’ve always been very happy with my mother's care since she came into the home. If I’ve ever had concerns or issues, I’ve always felt that I can approach any member of staff or management and they’ve always dealt with or taken on board what I’ve spoken to them about. The staff are very friendly and are really good with my mum.
18 October 2023
Our mum arrived here. at Florence House Care Home. in April 2022. The staff are always most helpful and work tirelessly to maintain high standards of care for the residents. We have experienced times, following a change in Mum’s mood swings (caused through this awful dementia disease), where the staff will take the time to sit with Mum and chat with her to provide much-needed reassurance. The staff create a warm and friendly atmosphere for all the residents. They organise daily activities and events for the residents to participate in, Mum particularly likes joining in with the bingo and colouring activities and also joining in with the singing events.
16 October 2023
Cannot fault the care home at all, when my mum came here in April 2022 she was not eating, was a size 6 and it was a struggle to get her interested in anything. Eighteen months later, she is eating (says the food is lovely) and is nearly a size 14. Being told our mum had to go into care was very distressing but we now realise it was the best thing we did, she is flourishing and loving life again. The staff are all amazing and go above and beyond every day.
11 October 2023
I would recommend Florence House to anyone who has dementia and people who cannot look after themselves. My mum looks forward every Friday morning to having her air done by the hairdresser. She also loves playing bingo and colouring in.
06 October 2023
Our mother came to Florence House in the beginning of June this year. She took a couple of weeks to settle in but she has thrived ever since, the activities that they do are really good for her and keep her mind busy, the staff are so good and really care for her and all of the other residents, so pleased that we chose Florence House.
03 May 2022
Both of my cousins are happy and settled. They have improved physically since being in Florence House as they are well looked after and their nutrition and hydration is monitored. I feel they are in a safe environment. The staff keep me updated and I have no concerns about them.
27 April 2022
Always kept informed about my wife's health and wellbeing. Very respectful to me when I ring or visit.
28 March 2022
My mother-in-law has been exceptionally cared for over the difficult times of late Covid. The Manager has always got time to speak to us and is so caring to all the residents that are in her care. Very lovely staff members as well and the improvements that have recently been done are excellent.
16 March 2022
Very happy with the service provided. Knowing that my brother is safe, secure and well looked after by friendly staff.
Latest Reviews for Florence House
19 March 2025
Found all the staff that I have come into contact with very pleasant and informative relating to the care home practice and care of all the residents. Any requests I have made they have all tried to implement which is much appreciated.
03 March 2025
My relative has been living at Florence House for 17 months. He settled into living in a community. Although he and I were anxious to start with. He is well cared for and importantly has built up a rapport and trust with the whole care team. I know he is safe and has support 24/7. Florence House is not much to look at from the outside, but the life inside is wonderful. Activities every day and care every minute.
03 February 2025
My friend has been a resident of Florence House since June 2024. I must admit I had reservations about the care home, looking at reviews mostly were not positive. What a change, the staff are lovely, sensitive and caring, and her room is airy and spacious. The food is plentiful and served in a family atmosphere. She is encouraged to join in all the activities and the Christmas activities were joyous.
20 January 2025
My friend as been in the care of Florence House since July 2024 and I have nothing but admiration, dedication and support she is receiving. All the staff from the management, care staff, activities coordinator and all domestic staff provided 100% plus to each individual resident. On all of my visits nothing is too much if I my friend require anything. I have attended some fairs and entertainment and the participation from the staff encouragement to all the residents was excellent. I enjoy all my visits and the staff make you feel very welcome. I would highly recommend Florence House to anyone who required a relative in care.
15 January 2025
Florence House is the best thing that has happened to my friend. She is happy content and safe. Great meals are provided excellent company. The staff are amazing with the residents, so loving and caring.
30 December 2024
Mum can be very awkward and demanding which takes a lot of patience and care which staff are supplying in abundance. The room she is in is lovely. She is looked after very well.
18 October 2024
Couldn't ask for anything better from the staff with support, lovely and respectful.
04 December 2023
Some improvement but could use some more changes. Difficult to park car. Found urine in room but was sorted when mentioned to manager. Rooms could use a lick of paint from wear and tear. Wardrobe doesn't close. But other than these few changes, good experience. Would like to be informed when my nan needs toiletries.
13 November 2023
My experience of Florence House Care Home has always been very satisfactory. The care has always been very good.
25 October 2023
Cosy, comfortable, very caring staff. Very happy with my sister's care. Wonderful place to live.
25 October 2023
I can’t fault the home or the staff. All the time that I have been visiting my partner, everyone has been both polite, helpful and the attention that they have given my partner has been excellent. The overall condition of the home is very good and clean. The extra activities are very good, bringing in young children and also people coming in to encourage singing, relating to the age of the residents. The encouragement given to my partner with regard to doing jigsaws and word searches has been very positive.
25 October 2023
I’ve always been very happy with my mother's care since she came into the home. If I’ve ever had concerns or issues, I’ve always felt that I can approach any member of staff or management and they’ve always dealt with or taken on board what I’ve spoken to them about. The staff are very friendly and are really good with my mum.
18 October 2023
Our mum arrived here. at Florence House Care Home. in April 2022. The staff are always most helpful and work tirelessly to maintain high standards of care for the residents. We have experienced times, following a change in Mum’s mood swings (caused through this awful dementia disease), where the staff will take the time to sit with Mum and chat with her to provide much-needed reassurance. The staff create a warm and friendly atmosphere for all the residents. They organise daily activities and events for the residents to participate in, Mum particularly likes joining in with the bingo and colouring activities and also joining in with the singing events.
16 October 2023
Cannot fault the care home at all, when my mum came here in April 2022 she was not eating, was a size 6 and it was a struggle to get her interested in anything. Eighteen months later, she is eating (says the food is lovely) and is nearly a size 14. Being told our mum had to go into care was very distressing but we now realise it was the best thing we did, she is flourishing and loving life again. The staff are all amazing and go above and beyond every day.
11 October 2023
I would recommend Florence House to anyone who has dementia and people who cannot look after themselves. My mum looks forward every Friday morning to having her air done by the hairdresser. She also loves playing bingo and colouring in.
06 October 2023
Our mother came to Florence House in the beginning of June this year. She took a couple of weeks to settle in but she has thrived ever since, the activities that they do are really good for her and keep her mind busy, the staff are so good and really care for her and all of the other residents, so pleased that we chose Florence House.
03 May 2022
Both of my cousins are happy and settled. They have improved physically since being in Florence House as they are well looked after and their nutrition and hydration is monitored. I feel they are in a safe environment. The staff keep me updated and I have no concerns about them.
27 April 2022
Always kept informed about my wife's health and wellbeing. Very respectful to me when I ring or visit.
28 March 2022
My mother-in-law has been exceptionally cared for over the difficult times of late Covid. The Manager has always got time to speak to us and is so caring to all the residents that are in her care. Very lovely staff members as well and the improvements that have recently been done are excellent.
16 March 2022
Very happy with the service provided. Knowing that my brother is safe, secure and well looked after by friendly staff.