Latest Reviews for Abbey House
30 August 2024
My dad has been at Abbey House for a couple of years now the management and the staff do an amazing job looking after my dad all the other residents always go out of their way to help you, they always try to put a smile on my dads face when he having a bad day I feel so lucky my dad getting the well-deserved care he getting being looked after 24/7 and knowing he safe my dad loves the food his room is always tidy.
30 August 2024
Very exceptional staff, caring and kind to residents and visitors alike. Plenty of activities are planned for residents and every effort is made to help those who cannot take part without help. The home smells wonderful, the decor is homely and the environment is clean and safe. Cannot thank the team enough for their attentive care of my mother.
10 August 2023
My father has been well looked after, and staff have tried their hardest to make him feel included. They are very kind when dealing with him, engaging in conversations and encouraging him. He loves the food, and his appetite has come back. It is lovely to see staff smiling and happy, which passes on to the residents. Thank you for your help in a very trying time.
18 May 2023
This is a lovely friendly care home. We couldn't have wished for any better. They cared for my dad with love and support for the family. Would highly recommend this home. The meals are excellent and provided to suit every diet. The entertainment ladies work very hard. The maintenance man is very efficient.
17 May 2023
A lovely care home with lovely staff. Visited multiple times and always noticed how much attention and care is given to the residents. Nothing is too much trouble, regardless of the challenges the staff occasionally face (as to be expected in a care environment!). Kind and caring. Wouldn’t hesitate to recommend this care home. Also located in a pleasant location with a nice aspect.
31 January 2023
Brilliant home. Nice carers. Couldn't do enough for my mum.
30 November 2022
My mum arrived at the home during the pandemic, it was a stressful time for us all - with reduced visits. I never thought my mum would settle but she has now settled very well. The staff are very kind and patient and I feel relaxed with them and am able to approach anyone if I have any concerns.
10 November 2022
Residents are well cared for and happy although there is not enough communication between staff and resident's family, personal items go missing never to be seen again, residents are not always wearing their own clothing even when their clothes are clearly labelled. My mum had dementia and did not realise they were not her clothes although it was upsetting for her family.
06 October 2021
My brother settled in happily to Abbey House and has remained positive despite difficult medical issues. Staff have been friendly and helpful. (I've never been inside Abbey House due to covid restrictions.)
06 October 2021
I am very pleased with everything at Abbey House. My mum is very well looked after considering she can get very vocal and tends to hit out sometimes. The staff are amazing and they should all be rewarded for the job they do in these difficult times. Please carry on the good work and thank you very much.
29 September 2021
My uncle had an initial assessment and has now taken full-residency within Abbey House. He chose to remain as the staff are friendly, he feels safe and cared for and has put on weight, and looks happier and healthier. We feel very confident with this level of care.
29 September 2021
My mother is a resident and often suffers with pain in her face. Recently she was quite poorly and the staff have been wonderful with her. They encourage her to eat when she hasn't felt like it. They know her well now and recognise when she isn't quite herself. The staff always keep me informed when my mum is off colour also.
29 September 2021
Very friendly and competent staff who have coped exceptionally well during this difficult time.
27 April 2021
This is a very caring home and during this pandemic, the staff have outdone themselves, keeping the family informed with regular updates and photos. A special thanks to the entertainment lady she has come up with varied and brilliant ideas. What a great social life the clients have received. Well done to all the staff for being there when we couldn't.
27 March 2021
Because of COVID-19 it has been difficult for us to make a proper assessment of Abbey House. We have not been able to go inside the building or see my brother-in-law in his room. However, we have had many phone conversations with him and he is clearly very happy and settled since he arrived there is 2020. The staff seem to have an excellent relationship with him. They have been most helpful to us in phone conversations and clearly have his best interests at heart.
05 March 2021
Mum reached the point of needing residential care during the covid-19 pandemic restrictions. This meant that the family were unable to settle her into her new environment. We were very pleased with the way the lovely staff at Abbey House welcomed her, sorted everything and helped her to feel at home. Following subsequent hospital visits, mum smiled her appreciation at returning to her new home, despite her communication difficulties. These difficulties have made it hard for her to keep in touch with the family under present conditions, but staff have helped with this and are always happy to take a call or give an update. There have been some memorable touches such as organising an anniversary card for her husband, and a beautiful handmade Christmas card. We are confident that mum is well-cared-for and happy and would highly recommend Abbey House and the lovely staff.
14 October 2020
My aunt was resident at Abbey House from February 2019 until she passed away in August 2020. The care and kindness she received from the staff was amazing. She was a difficult lady at times due to her illness but the staff were so patient and understanding and took time to understand her likes and dislikes and to make it interesting for her. I cannot thank them enough.
07 October 2020
Very pleased with all aspects of the home. I feel my mother is very safe and well cared for. Staff are friendly and approachable.
25 February 2020
I think Abbey House is very good. They have looked after my neighbour for five weeks and treated her very well. The staff are so friendly and you couldn't wish for a better service. The meals are excellent and the cleanliness is top drawer. The manager is excellent, very pleasant, caring and has got time for you.
18 February 2020
My mum had only been a resident at Abbey House for a couple of months after us moving her from another care home, she sadly passed away on 27 Jan 2020. From the 1st day, she settled in quickly and was happy there. The care shown by the staff has been amazing and the communication great. It’s a lovely home, from the bright homely atmosphere to all the activities on offer. I cannot praise them enough on how they handled my Mums passing making sure she was not alone, and how compassionately they treated myself and my family, always available with tea, coffee and hugs. From managers to the cleaners, they were always happy and always made myself, my family and my Mum feel valued. Again my massive thanks to the staff knowing she was with people that cared and not alone.
Latest Reviews for Abbey House
30 August 2024
My dad has been at Abbey House for a couple of years now the management and the staff do an amazing job looking after my dad all the other residents always go out of their way to help you, they always try to put a smile on my dads face when he having a bad day I feel so lucky my dad getting the well-deserved care he getting being looked after 24/7 and knowing he safe my dad loves the food his room is always tidy.
30 August 2024
Very exceptional staff, caring and kind to residents and visitors alike. Plenty of activities are planned for residents and every effort is made to help those who cannot take part without help. The home smells wonderful, the decor is homely and the environment is clean and safe. Cannot thank the team enough for their attentive care of my mother.
10 August 2023
My father has been well looked after, and staff have tried their hardest to make him feel included. They are very kind when dealing with him, engaging in conversations and encouraging him. He loves the food, and his appetite has come back. It is lovely to see staff smiling and happy, which passes on to the residents. Thank you for your help in a very trying time.
18 May 2023
This is a lovely friendly care home. We couldn't have wished for any better. They cared for my dad with love and support for the family. Would highly recommend this home. The meals are excellent and provided to suit every diet. The entertainment ladies work very hard. The maintenance man is very efficient.
17 May 2023
A lovely care home with lovely staff. Visited multiple times and always noticed how much attention and care is given to the residents. Nothing is too much trouble, regardless of the challenges the staff occasionally face (as to be expected in a care environment!). Kind and caring. Wouldn’t hesitate to recommend this care home. Also located in a pleasant location with a nice aspect.
31 January 2023
Brilliant home. Nice carers. Couldn't do enough for my mum.
30 November 2022
My mum arrived at the home during the pandemic, it was a stressful time for us all - with reduced visits. I never thought my mum would settle but she has now settled very well. The staff are very kind and patient and I feel relaxed with them and am able to approach anyone if I have any concerns.
10 November 2022
Residents are well cared for and happy although there is not enough communication between staff and resident's family, personal items go missing never to be seen again, residents are not always wearing their own clothing even when their clothes are clearly labelled. My mum had dementia and did not realise they were not her clothes although it was upsetting for her family.
06 October 2021
My brother settled in happily to Abbey House and has remained positive despite difficult medical issues. Staff have been friendly and helpful. (I've never been inside Abbey House due to covid restrictions.)
06 October 2021
I am very pleased with everything at Abbey House. My mum is very well looked after considering she can get very vocal and tends to hit out sometimes. The staff are amazing and they should all be rewarded for the job they do in these difficult times. Please carry on the good work and thank you very much.
29 September 2021
My uncle had an initial assessment and has now taken full-residency within Abbey House. He chose to remain as the staff are friendly, he feels safe and cared for and has put on weight, and looks happier and healthier. We feel very confident with this level of care.
29 September 2021
My mother is a resident and often suffers with pain in her face. Recently she was quite poorly and the staff have been wonderful with her. They encourage her to eat when she hasn't felt like it. They know her well now and recognise when she isn't quite herself. The staff always keep me informed when my mum is off colour also.
29 September 2021
Very friendly and competent staff who have coped exceptionally well during this difficult time.
27 April 2021
This is a very caring home and during this pandemic, the staff have outdone themselves, keeping the family informed with regular updates and photos. A special thanks to the entertainment lady she has come up with varied and brilliant ideas. What a great social life the clients have received. Well done to all the staff for being there when we couldn't.
27 March 2021
Because of COVID-19 it has been difficult for us to make a proper assessment of Abbey House. We have not been able to go inside the building or see my brother-in-law in his room. However, we have had many phone conversations with him and he is clearly very happy and settled since he arrived there is 2020. The staff seem to have an excellent relationship with him. They have been most helpful to us in phone conversations and clearly have his best interests at heart.
05 March 2021
Mum reached the point of needing residential care during the covid-19 pandemic restrictions. This meant that the family were unable to settle her into her new environment. We were very pleased with the way the lovely staff at Abbey House welcomed her, sorted everything and helped her to feel at home. Following subsequent hospital visits, mum smiled her appreciation at returning to her new home, despite her communication difficulties. These difficulties have made it hard for her to keep in touch with the family under present conditions, but staff have helped with this and are always happy to take a call or give an update. There have been some memorable touches such as organising an anniversary card for her husband, and a beautiful handmade Christmas card. We are confident that mum is well-cared-for and happy and would highly recommend Abbey House and the lovely staff.
14 October 2020
My aunt was resident at Abbey House from February 2019 until she passed away in August 2020. The care and kindness she received from the staff was amazing. She was a difficult lady at times due to her illness but the staff were so patient and understanding and took time to understand her likes and dislikes and to make it interesting for her. I cannot thank them enough.
07 October 2020
Very pleased with all aspects of the home. I feel my mother is very safe and well cared for. Staff are friendly and approachable.
25 February 2020
I think Abbey House is very good. They have looked after my neighbour for five weeks and treated her very well. The staff are so friendly and you couldn't wish for a better service. The meals are excellent and the cleanliness is top drawer. The manager is excellent, very pleasant, caring and has got time for you.
18 February 2020
My mum had only been a resident at Abbey House for a couple of months after us moving her from another care home, she sadly passed away on 27 Jan 2020. From the 1st day, she settled in quickly and was happy there. The care shown by the staff has been amazing and the communication great. It’s a lovely home, from the bright homely atmosphere to all the activities on offer. I cannot praise them enough on how they handled my Mums passing making sure she was not alone, and how compassionately they treated myself and my family, always available with tea, coffee and hugs. From managers to the cleaners, they were always happy and always made myself, my family and my Mum feel valued. Again my massive thanks to the staff knowing she was with people that cared and not alone.