Submit a Review for Waterside Care Home
Dudley Road, Tipton, DY4 8EE
View Full Details of Waterside Care HomeLatest Reviews for Waterside Care Home
17 April 2025
My wife has been a resident of Waterside Care Home since May 2022 after suffering a brain haemorrhage and following a long stay in hospital. She is immobile and totally dependent upon the nursing and care staff for all her daily needs. All of the staff at Waterside are professional, caring and friendly and often make time for a bit of a chat. The home is clean, warm and well organised, and I am confident that my wife is receiving excellent care.
19 March 2025
We are very pleased with care my sister is receiving at this care home. All the staff are so kind and patient with my sister and with the visitors I have no worries at all. Her meals are always very well presented and she is always very clean.
17 March 2025
Staff is very caring and supportive. Home is clean. My mom is well looked after.
17 March 2025
We have found Waterside Care Home staff to be wonderful, they have kept us informed through everything and has been very helpful with every step.
30 December 2024
I visit several homes and Waterside Care Home is by far the best I have experienced. The staff work nonstop yet nothing is too much trouble. The staff here could train many homes. The food is excellent and the cleanliness is excellent. Thank you.
30 December 2024
Happy with all staff, they are kind and caring.
05 December 2024
Really appreciate the effort made due to it being Mom and Dad's anniversary, the staff arranged a room with balloons, plates etc. for us to enjoy the day but due to illness family couldn't attend but we would like to thank you for making Dad feel special and all family welcome.
07 October 2024
My mother recently spent two weeks at Waterside on a respite placement. She came back saying how much she'd enjoyed it and how nice everyone was. (She had not been looking forward to spending time in the home because of a previous experience at a different nursing home where she couldn't cope with the noise levels.) My experience and that of Mom's visitors was overwhelmingly positive. The staff were first class- friendly, helpful, knowledgeable and efficient. There were lots of activities organised but my mother was able to opt out if she felt tired or if the lounge was too noisy for her. Staff sought and responded to Mom's wishes which was very important to us-I can't thank them enough.
30 April 2024
My mom is happy in the home. She feels well cared for. She feels more contented when she is in the lounge with other people and she goes in most days. The staff are very caring and look after Mom very well, they genuinely care about the residents. The member of staff in admin is also very helpful. It is a very good home and I am happy with Mom being there and Mom is happy there.
30 January 2024
Mom moved to Waterside in November following a hospital discharge. From day one, home staff were very friendly and professional. Level of care and support very good and Mom is settled and comfortable. Home staff very helpful with ongoing assessments.
30 January 2024
My mom has been in Waterside for about a year. She has settled in really well. I can't fault the care home. Everything Waterside offers is top quality. My mom gets on really well with all members of staff and if any concerns, they are sorted out right away. It gives me peace of mind that she is well looked after.
24 November 2023
Waterside Care Home is a very caring place. The carers are kind and considerate. The atmosphere is warm and welcoming and relatives are able to interact with their family members in private if needed or are welcome to stay in the main lounges. Food is of a very high standard and my dad seems settled and content.
23 November 2023
My husband has been in here for nearly three weeks and we cannot complain about anything at all, lovely staff and management.
29 September 2023
I can’t praise and recommend this nursing home highly enough. Unfortunately, my mom’s stay was a brief one (just over 2 days) but absolutely everyone I met treated us with the utmost care and respect. I stayed overnight to sit with my mom and I lost count of the number of times the nurse and care staff popped in to check on us both. Also, I was provided with a refreshment trolley consisting of sandwiches, biscuits, crisps, tea, coffee and 3 types of fruit juice, I was even offered hot meals. Everyone went above and beyond to make my mom’s final hours as comfortable and stress-free as humanly possible, and for that, I will be eternally grateful. I’d like to thank all the staff at Waterside Nursing Home from the bottom of my heart.
14 September 2023
Our mum was transferred to Waterside Care Home from hospital for 5 weeks and unfortunately, it was not a pleasant experience for her or ourselves. The staff were very friendly and welcoming. The rooms were adequate and the food was excellent. A tick box record is kept of personal hygiene routines and although always ticked it was evident that had not been carried out and this was then done by a family member once requested. Normal toileting times were approximately 30 minutes - 60 minutes but very often in excess of this causing mum to become agitated and distressed and resulting in various medical issues which is unacceptable. We witnessed instances of toilet records being falsified which was reported to management at the time. Some members of staff were very caring although unfortunately this could not be said for all. We felt the home was understaffed to fulfil residents' requirements. For these issues, we would not recommend Waterside although we recognise there were some very caring understanding members of staff who were in the job for the right reasons.
08 September 2023
Since Mom moved into Waterside Care Home in March. I have been, overall very impressed with the care provided. The large majority of the staff display high professional care. The patience they show is unbelievable and in most cases carry out their work with a smile. They keep me informed of my Mom's health and are happy to answer any questions.
08 September 2023
Very friendly, caring staff. I feel Mom is receiving the care she needs in a safe and welcome environment. Visitors are equally made to feel welcome. Would prefer to have a member of staff present in the lounge at all times but appreciate this may not always be possible due to care needs of residents.
02 May 2023
My mother came to Waterside Care Home straight from hospital. She was poorly, lifeless and sleeping most of the time. She now participates in activities and spends time in the lounge with other residents. The staff have been lovely. It is comforting to know that she is safe, well cared for and doing much better than she was.
27 April 2023
This is my first experience of a care home. I didn't really know what to expect, but have found Waterside Care Home excellent. Staff are brilliant; so caring and thoughtful to all residents. Staff work very hard but remain pleasant and professional with warmth and care in all their actions. The activities are fantastic, there's always something to look forward to.
17 April 2023
Warm, friendly and inviting home that always makes me welcome when visiting my husband. There is a good variety of meals and the staff will always get you a sandwich or something else if there's nothing you like or fancy. The staff treat residents with care and compassion. There are daily activities and some wonderful outside entertainers that come into the enjoyment of the residents. The only negative at present is the lack of care staff on some days, where with the best will in the world, two staff members can't look after all the residents as they'd like to. Overall one of the better care homes around.
Latest Reviews for Waterside Care Home
17 April 2025
My wife has been a resident of Waterside Care Home since May 2022 after suffering a brain haemorrhage and following a long stay in hospital. She is immobile and totally dependent upon the nursing and care staff for all her daily needs. All of the staff at Waterside are professional, caring and friendly and often make time for a bit of a chat. The home is clean, warm and well organised, and I am confident that my wife is receiving excellent care.
19 March 2025
We are very pleased with care my sister is receiving at this care home. All the staff are so kind and patient with my sister and with the visitors I have no worries at all. Her meals are always very well presented and she is always very clean.
17 March 2025
Staff is very caring and supportive. Home is clean. My mom is well looked after.
17 March 2025
We have found Waterside Care Home staff to be wonderful, they have kept us informed through everything and has been very helpful with every step.
30 December 2024
I visit several homes and Waterside Care Home is by far the best I have experienced. The staff work nonstop yet nothing is too much trouble. The staff here could train many homes. The food is excellent and the cleanliness is excellent. Thank you.
30 December 2024
Happy with all staff, they are kind and caring.
05 December 2024
Really appreciate the effort made due to it being Mom and Dad's anniversary, the staff arranged a room with balloons, plates etc. for us to enjoy the day but due to illness family couldn't attend but we would like to thank you for making Dad feel special and all family welcome.
07 October 2024
My mother recently spent two weeks at Waterside on a respite placement. She came back saying how much she'd enjoyed it and how nice everyone was. (She had not been looking forward to spending time in the home because of a previous experience at a different nursing home where she couldn't cope with the noise levels.) My experience and that of Mom's visitors was overwhelmingly positive. The staff were first class- friendly, helpful, knowledgeable and efficient. There were lots of activities organised but my mother was able to opt out if she felt tired or if the lounge was too noisy for her. Staff sought and responded to Mom's wishes which was very important to us-I can't thank them enough.
30 April 2024
My mom is happy in the home. She feels well cared for. She feels more contented when she is in the lounge with other people and she goes in most days. The staff are very caring and look after Mom very well, they genuinely care about the residents. The member of staff in admin is also very helpful. It is a very good home and I am happy with Mom being there and Mom is happy there.
30 January 2024
Mom moved to Waterside in November following a hospital discharge. From day one, home staff were very friendly and professional. Level of care and support very good and Mom is settled and comfortable. Home staff very helpful with ongoing assessments.
30 January 2024
My mom has been in Waterside for about a year. She has settled in really well. I can't fault the care home. Everything Waterside offers is top quality. My mom gets on really well with all members of staff and if any concerns, they are sorted out right away. It gives me peace of mind that she is well looked after.
24 November 2023
Waterside Care Home is a very caring place. The carers are kind and considerate. The atmosphere is warm and welcoming and relatives are able to interact with their family members in private if needed or are welcome to stay in the main lounges. Food is of a very high standard and my dad seems settled and content.
23 November 2023
My husband has been in here for nearly three weeks and we cannot complain about anything at all, lovely staff and management.
29 September 2023
I can’t praise and recommend this nursing home highly enough. Unfortunately, my mom’s stay was a brief one (just over 2 days) but absolutely everyone I met treated us with the utmost care and respect. I stayed overnight to sit with my mom and I lost count of the number of times the nurse and care staff popped in to check on us both. Also, I was provided with a refreshment trolley consisting of sandwiches, biscuits, crisps, tea, coffee and 3 types of fruit juice, I was even offered hot meals. Everyone went above and beyond to make my mom’s final hours as comfortable and stress-free as humanly possible, and for that, I will be eternally grateful. I’d like to thank all the staff at Waterside Nursing Home from the bottom of my heart.
14 September 2023
Our mum was transferred to Waterside Care Home from hospital for 5 weeks and unfortunately, it was not a pleasant experience for her or ourselves. The staff were very friendly and welcoming. The rooms were adequate and the food was excellent. A tick box record is kept of personal hygiene routines and although always ticked it was evident that had not been carried out and this was then done by a family member once requested. Normal toileting times were approximately 30 minutes - 60 minutes but very often in excess of this causing mum to become agitated and distressed and resulting in various medical issues which is unacceptable. We witnessed instances of toilet records being falsified which was reported to management at the time. Some members of staff were very caring although unfortunately this could not be said for all. We felt the home was understaffed to fulfil residents' requirements. For these issues, we would not recommend Waterside although we recognise there were some very caring understanding members of staff who were in the job for the right reasons.
08 September 2023
Since Mom moved into Waterside Care Home in March. I have been, overall very impressed with the care provided. The large majority of the staff display high professional care. The patience they show is unbelievable and in most cases carry out their work with a smile. They keep me informed of my Mom's health and are happy to answer any questions.
08 September 2023
Very friendly, caring staff. I feel Mom is receiving the care she needs in a safe and welcome environment. Visitors are equally made to feel welcome. Would prefer to have a member of staff present in the lounge at all times but appreciate this may not always be possible due to care needs of residents.
02 May 2023
My mother came to Waterside Care Home straight from hospital. She was poorly, lifeless and sleeping most of the time. She now participates in activities and spends time in the lounge with other residents. The staff have been lovely. It is comforting to know that she is safe, well cared for and doing much better than she was.
27 April 2023
This is my first experience of a care home. I didn't really know what to expect, but have found Waterside Care Home excellent. Staff are brilliant; so caring and thoughtful to all residents. Staff work very hard but remain pleasant and professional with warmth and care in all their actions. The activities are fantastic, there's always something to look forward to.
17 April 2023
Warm, friendly and inviting home that always makes me welcome when visiting my husband. There is a good variety of meals and the staff will always get you a sandwich or something else if there's nothing you like or fancy. The staff treat residents with care and compassion. There are daily activities and some wonderful outside entertainers that come into the enjoyment of the residents. The only negative at present is the lack of care staff on some days, where with the best will in the world, two staff members can't look after all the residents as they'd like to. Overall one of the better care homes around.