Submit a Review for Hilltop Lodge
93 Hill Top, West Bromwich, B70 0PX
View Full Details of Hilltop LodgeLatest Reviews for Hilltop Lodge
20 March 2025
The care shown to my father in my opinion has been exemplary. The senior staff team and all of their team/colleagues have liaised with our family expertly and professionally throughout. Dad is now a permanent resident at Hill Top Lodge and we feel fortunate to have a place here for him. Thank you to all of the staff we have had contact with making this difficult decision to place dad's care in someone else's hands, such a positive experience.
20 March 2025
Staff are always smiling and polite. Mum interacts really well with certain staff, she definitely has her favourites. It is always tidy and clean. The staff include all residents who can enjoy the activities, mum enjoys activities though it tires her out.
20 February 2025
Throughout the six months of moms care, she was treated with dignity and respect, from management, nurses, care staff, cleaners, and even the receptionists. The care mom had at Hilltop Lodge was second to none. All staff went above and beyond in their duties to look after mom. Courteous and polite with family members too. Nothing was too much trouble for them. Would highly recommend Hilltop Lodge.
17 February 2025
Thank you for the care, love and support that you gave my Mom in the time she spent with you, my heart could burst. You gave Mom so much love, care, and dignity and loved her like family from management, reception, nurses and carers. Mom spent a little time in a few homes before she came here. Nothing and I mean nothing comes close to Hill Top Lodge, be proud you are the best!
30 October 2024
I wish to thank all the staff at Hill Top for providing my mother with such excellent care, dignity and respect. I couldn't have chosen a better place for her. She is happy and has made some close friends. I would recommend this care home without hesitation.
22 October 2024
I will be forever grateful for everything you did for my grandad during the time he was at Hilltop Lodge. Four members of staff in particular and all the carers thank you from the bottom of my heart. I won't ever forget you for what you did for my grandad from football to National Pear Day to looking after him. Thank you, lots of love from me and family.
10 September 2024
Five-star, excellent staff and care. The food selection is good. Top-rate care.
20 August 2024
I am extremly happy with all the staff and care that my mother receives. Since her admittance, there have been no incidents, just great care and plenty of activities.
13 August 2024
My nan is getting good care from the carers and staff. Bang on 10/10 service and help.
04 July 2024
My mother has been in the care of Hilltop for some time now and I have nothing but respect for all the staff. You look after my mother. She is treated very well. She is always clean and the meals she gets a very nice and plenty of. The staff are very helpful and polite. I can recommend with honesty Hilltop Nursing Home to anybody looking for elderly care.
04 July 2024
Thank you so much for the care and patience you have. Mum came to Hilltop, with us knowing her stay was not going to be very long. But, the end-of-life care was absolutely first class. Her last day, so much care and respect was shown to her, that it made the day so much easier to cope with. Thank you.
01 July 2024
My aunt has received very professional care with dignity and friendship which extended to myself and her brother. All staff from management to reception to nursing staff have conducted themselves very well. I would be happy to receive similar care myself should the need arise.
01 July 2024
When dad first moved to the home, the staff were great. The manager came to see him and said "If there's anything you need or have concerns, tell staff to ask for me. You don't need to worry!" Famous last words! Dad was taken to hospital, Hill Top Lodge now says can't take him back because of his outbursts! Dad has always been an independent man, being stuck in a wheelchair with dementia, upsets him. He doesn't want to be in a care home but has no choice as he's not safe enough at home. The Manager has refused Dad's return. I think this is appalling! Do they not know that dementia patients can show signs of anger etc? I don't think it's fair to add more stress to dad and our family, not knowing where he will go next, stuck in hospital. No wonder the NHS is on its knees, my dad is now occupying a bed when beds are needed. Hill Top should work with the NHS, not against them. The nursing staff are friendly, just need more dementia care training!
14 June 2024
Our mother was treated wonderfully at Hilltop Lodge. All staff on Willow Floor treated her with love and affection and went above and beyond at all times. Our family were treated as part of their family.
13 June 2024
My Mom has been in a few homes, but I must say this is by far the best. It's like family here, we all talk to each other so friendly. Anything you're not sure of they help, best they can do. The staff are so helpful. Activities are very good, always something going on. I would not like my Mom to be anywhere, only here. Myself and my mom's granddaughter are well pleased, thank you all.
13 June 2024
First-class care for Mom and also me. Nothing is too much trouble. Mom always says "They look after me so well." I couldn't wish for more. I know Mom is so well cared for and that gives me peace of mind. All the staff are approachable and you can tell it's more than a job - they care. I wouldn't hesitate to recommend Hilltop to your loved ones. A huge thank you.
13 June 2024
Myself and my family have never had any issues with the care home since my gran arrived. The staff are all very friendly, helpful, and attentive to the residents. Whenever we have needed assistance they have always been willing to help. The home is always clean and we always see cleaning being done, even while visitors are there. The range of activities for the residents is great, there is plenty of variety. My gran always looks happy when she participates and has settled in very well.
13 June 2024
I am delighted with the service provided by the manager and his team. They are caring, attentive, and patient under difficult circumstances. The team tries to provide a "home from home" feeling and also provide entertainment when they can, indeed they are using a ring and ride to take residents to a farm on the 3.6.24 which I am sure my Father and stepmom will enjoy. Long may the excellent care continue for many years.
12 June 2024
I have nothing but the highest praise for everybody at this care home. Nothing is too much for them and all the staff are very caring and they always go that extra mile. The nursing is also first class.
07 June 2024
My mum had to go into care as she has vascular dementia. It was a heartbreaking decision for the family. The staff there are very caring and friendly. She has settled in even though she says she doesn't like it there and doesn't want to be there. She is very confused about the dementia. It is a horrible disease. She joins in with the activities and looks very happy in the photos that are posted in the home. It helps the family to know that our mum is being looked after well. I can't praise the staff highly enough for the great work that they are doing.
Latest Reviews for Hilltop Lodge
20 March 2025
The care shown to my father in my opinion has been exemplary. The senior staff team and all of their team/colleagues have liaised with our family expertly and professionally throughout. Dad is now a permanent resident at Hill Top Lodge and we feel fortunate to have a place here for him. Thank you to all of the staff we have had contact with making this difficult decision to place dad's care in someone else's hands, such a positive experience.
20 March 2025
Staff are always smiling and polite. Mum interacts really well with certain staff, she definitely has her favourites. It is always tidy and clean. The staff include all residents who can enjoy the activities, mum enjoys activities though it tires her out.
20 February 2025
Throughout the six months of moms care, she was treated with dignity and respect, from management, nurses, care staff, cleaners, and even the receptionists. The care mom had at Hilltop Lodge was second to none. All staff went above and beyond in their duties to look after mom. Courteous and polite with family members too. Nothing was too much trouble for them. Would highly recommend Hilltop Lodge.
17 February 2025
Thank you for the care, love and support that you gave my Mom in the time she spent with you, my heart could burst. You gave Mom so much love, care, and dignity and loved her like family from management, reception, nurses and carers. Mom spent a little time in a few homes before she came here. Nothing and I mean nothing comes close to Hill Top Lodge, be proud you are the best!
30 October 2024
I wish to thank all the staff at Hill Top for providing my mother with such excellent care, dignity and respect. I couldn't have chosen a better place for her. She is happy and has made some close friends. I would recommend this care home without hesitation.
22 October 2024
I will be forever grateful for everything you did for my grandad during the time he was at Hilltop Lodge. Four members of staff in particular and all the carers thank you from the bottom of my heart. I won't ever forget you for what you did for my grandad from football to National Pear Day to looking after him. Thank you, lots of love from me and family.
10 September 2024
Five-star, excellent staff and care. The food selection is good. Top-rate care.
20 August 2024
I am extremly happy with all the staff and care that my mother receives. Since her admittance, there have been no incidents, just great care and plenty of activities.
13 August 2024
My nan is getting good care from the carers and staff. Bang on 10/10 service and help.
04 July 2024
My mother has been in the care of Hilltop for some time now and I have nothing but respect for all the staff. You look after my mother. She is treated very well. She is always clean and the meals she gets a very nice and plenty of. The staff are very helpful and polite. I can recommend with honesty Hilltop Nursing Home to anybody looking for elderly care.
04 July 2024
Thank you so much for the care and patience you have. Mum came to Hilltop, with us knowing her stay was not going to be very long. But, the end-of-life care was absolutely first class. Her last day, so much care and respect was shown to her, that it made the day so much easier to cope with. Thank you.
01 July 2024
My aunt has received very professional care with dignity and friendship which extended to myself and her brother. All staff from management to reception to nursing staff have conducted themselves very well. I would be happy to receive similar care myself should the need arise.
01 July 2024
When dad first moved to the home, the staff were great. The manager came to see him and said "If there's anything you need or have concerns, tell staff to ask for me. You don't need to worry!" Famous last words! Dad was taken to hospital, Hill Top Lodge now says can't take him back because of his outbursts! Dad has always been an independent man, being stuck in a wheelchair with dementia, upsets him. He doesn't want to be in a care home but has no choice as he's not safe enough at home. The Manager has refused Dad's return. I think this is appalling! Do they not know that dementia patients can show signs of anger etc? I don't think it's fair to add more stress to dad and our family, not knowing where he will go next, stuck in hospital. No wonder the NHS is on its knees, my dad is now occupying a bed when beds are needed. Hill Top should work with the NHS, not against them. The nursing staff are friendly, just need more dementia care training!
14 June 2024
Our mother was treated wonderfully at Hilltop Lodge. All staff on Willow Floor treated her with love and affection and went above and beyond at all times. Our family were treated as part of their family.
13 June 2024
My Mom has been in a few homes, but I must say this is by far the best. It's like family here, we all talk to each other so friendly. Anything you're not sure of they help, best they can do. The staff are so helpful. Activities are very good, always something going on. I would not like my Mom to be anywhere, only here. Myself and my mom's granddaughter are well pleased, thank you all.
13 June 2024
First-class care for Mom and also me. Nothing is too much trouble. Mom always says "They look after me so well." I couldn't wish for more. I know Mom is so well cared for and that gives me peace of mind. All the staff are approachable and you can tell it's more than a job - they care. I wouldn't hesitate to recommend Hilltop to your loved ones. A huge thank you.
13 June 2024
Myself and my family have never had any issues with the care home since my gran arrived. The staff are all very friendly, helpful, and attentive to the residents. Whenever we have needed assistance they have always been willing to help. The home is always clean and we always see cleaning being done, even while visitors are there. The range of activities for the residents is great, there is plenty of variety. My gran always looks happy when she participates and has settled in very well.
13 June 2024
I am delighted with the service provided by the manager and his team. They are caring, attentive, and patient under difficult circumstances. The team tries to provide a "home from home" feeling and also provide entertainment when they can, indeed they are using a ring and ride to take residents to a farm on the 3.6.24 which I am sure my Father and stepmom will enjoy. Long may the excellent care continue for many years.
12 June 2024
I have nothing but the highest praise for everybody at this care home. Nothing is too much for them and all the staff are very caring and they always go that extra mile. The nursing is also first class.
07 June 2024
My mum had to go into care as she has vascular dementia. It was a heartbreaking decision for the family. The staff there are very caring and friendly. She has settled in even though she says she doesn't like it there and doesn't want to be there. She is very confused about the dementia. It is a horrible disease. She joins in with the activities and looks very happy in the photos that are posted in the home. It helps the family to know that our mum is being looked after well. I can't praise the staff highly enough for the great work that they are doing.