Submit a Review for Emberbrook Care Home
16 Raphael Drive, Thames Ditton, KT7 0BL
View Full Details of Emberbrook Care HomeLatest Reviews for Emberbrook Care Home
16 April 2025
Brilliant home. They look after my mum really well.
05 November 2024
Very kind and caring staff. Mum always is clean and tidy. Bedroom is well maintained. The staff are always available to talk with and will contact me if there are issues with mum.
18 October 2024
I am happy to recommend Emberbrook Care Home my dad spent 7 months happily at the home. The staff are excellent so caring and welcoming. My mum is now a resident and is very settled and happy at Emberbrook. Wonderful care and excellent staff!
03 October 2024
A few weeks ago my sister and I had to make the very difficult decision that residential care was our only option for our mum. Emberbrook was recommended. The minute we walked in the door we could tell this was the one! The staff were warm, welcoming, friendly and obviously very proud of the place. They understood the position we were in and the decision we were making. We received kind, considerate, respectful advice and help. Initially, she went in for 2 weeks of respite. It wasn't easy, as this was a big change. But the staff knew what they were doing and it was so reassuring. Within 3 days the transformation in our mum was remarkable! She came back to life! She was happy, contented and really loves the place. Thanks to the staff, the activities, the care and professionalism of Emberbrook. Because of this, we were happy and confident to make the change to full-time resident. She has made friends and is enjoying her life there. No longer feeling alone but part of a larger, lively family.
03 October 2024
My mum has been at Emberbrook for 6 months and it was the best decision we made, the caring and homely atmosphere is evident from when you walk through the doors. Emberbrook made one of the hardest decisions ever so much easier, knowing my mum is in safe hands and being looked after beautifully.
26 September 2024
Mum became an 'emergency' following another fall and a stay in hospital. Emberbrook came to the rescue again and offered her their last room immediately. Mum is now 'safe' and has been a resident for 2 months. She is making significant progress through their amazing care and encouragement always showing respect empathy and love. Thank you.
24 April 2024
My brother has been a resident at Emberbrook Care Home for just over four years. He is very happy and settled. The staff on the dementia ward are very attentive. There are plenty of activities and the lounge and restaurant are encouraged to participate. The medical team are in contact regularly to update me on my brother's needs, and hospital appointments. Overall, very satisfied with my brother's care facilities.
13 March 2024
It was a difficult decision to put my wife with Alzheimer's into a care home but I am relieved to find that Emberbrook made the experience as pleasant as possible.
13 March 2024
It's with a heavy heart that I reach out to team Emberbrook, who have gone above and beyond kindness - care - therapeutic services, January 2023 my father passed, one year later my mother passed. Living 6000 miles from them has been difficult on its own, but having the peace of mind that both were being looked after so well has been priceless. 100% best care home by far.
14 December 2023
My brother has been a resident at Emberbrook for 5 months having been discharged from hospital in a very poorly way mentally and physically. Emberbrook has given him full support from day one and continues to do so. He has improved in every aspect of his care needs, his care plan prepared is fully meeting his needs and the stimulation from the team organising and implementing a brilliant timetable for activities has been so beneficial for him. Anything I have asked from his unit has been met with full professionalism, full action and the skills shown have been outstanding. Great teamwork. My brother also enjoys a healthy well-balanced diet, instead of snacks which he fell into the trap of eating at home! Can’t thank you enough everyone at Emberbrook. Just a mention, on taking my brother to meet his wife and onto a Christmas Fayre, I asked the staff to pull out the stops on his dress attire. Carried out perfectly, he was the best-dressed man at the venue, everyone told him how smart he looked, which can only result in his own personal self-esteem. Thank you, thank you.
02 November 2023
My mother has been a resident at Emberbrook for 10 months. We were told by a good friend that the care home was excellent but it has beaten our expectations on all fronts. My mother is so well cared for by all the staff who are all professional and so kind. They go the extra mile to make my mother's and my life better. I cannot recommend Emberbrook enough. Thank you to all the wonderful staff.
02 November 2023
A well-managed, welcoming and friendly home. My nan has the attention she needs and is loving the food.
05 October 2023
My mother-in-law was a resident at Emberbrook for around two years. I was always pleased with the standard of her care and thoughtful gestures by the staff. The environment was clean, fresh and welcoming. The staff were professional and caring. Regular carer meetings were very useful. Throughout the Covid era, the staff did all they could to make visiting possible and safe. Any comments were listened to and addressed.
21 September 2023
My mum has just arrived at Emberbrook this month from hospital. Within a few days, she is up walking, is dressed and has the biggest smile on her face. All the staff are lovely, I simply cannot recommend this place enough. Thank you to all involved!
14 September 2023
My dad has been at Emberbrook for six weeks and I can't believe the difference in him. All the carers are lovely, helpful, genuine people that he can talk to and I can talk to regarding my dad's needs. He is happy, clean, fed well, using his wheelchair. To six staff members in particular, thank you so mcuh - and all the others that I haven't met yet.
17 August 2023
The staff here treat my mother with kindness and dignity and try and manage her moods. They call me from time to time to give an update on how she's doing. They jolly her along and persuade her to eat her meals.
02 August 2023
My wife was in the home for over 3 1/2 years. I found the home, staff and facilities to be excellent. I cannot think of anything to fault. Absolutely super.
02 August 2023
I am writing an updated review of Emberbrook Care Home as my sister has now been a resident for seven months and I continue to be impressed with the consistent level of care and support my sister receives. We are regularly updated by the medical and care team if there are any particular concerns about her general health and well-being. My sister recently celebrated a special milestone birthday at Emberbrook and they kindly enabled us to use the lounge and lovely garden as a venue to have a number of friends and family around to join in the celebration. I must add that the activities and events staff and the catering team went above and beyond to help make it a very special occasion. Thank you so much to everyone involved in my sister's care.
20 July 2023
The staff are always friendly and helpful on my visits. They look after my mother very well and we have nothing but praise for all of them.
13 January 2023
The improvement in my sister since she moved into Emberbrook is amazing. This is without a doubt due to the atmosphere in general and the warmth, caring and ongoing enthusiasm of all the staff. I've built relationships with many residents, which to me, shows a happy home. Visiting my sister used to be mentally challenging for me, but now I generally look forward to visiting her, but all at Emberbrook too. Thank you for making it a special place.
Latest Reviews for Emberbrook Care Home
16 April 2025
Brilliant home. They look after my mum really well.
05 November 2024
Very kind and caring staff. Mum always is clean and tidy. Bedroom is well maintained. The staff are always available to talk with and will contact me if there are issues with mum.
18 October 2024
I am happy to recommend Emberbrook Care Home my dad spent 7 months happily at the home. The staff are excellent so caring and welcoming. My mum is now a resident and is very settled and happy at Emberbrook. Wonderful care and excellent staff!
03 October 2024
A few weeks ago my sister and I had to make the very difficult decision that residential care was our only option for our mum. Emberbrook was recommended. The minute we walked in the door we could tell this was the one! The staff were warm, welcoming, friendly and obviously very proud of the place. They understood the position we were in and the decision we were making. We received kind, considerate, respectful advice and help. Initially, she went in for 2 weeks of respite. It wasn't easy, as this was a big change. But the staff knew what they were doing and it was so reassuring. Within 3 days the transformation in our mum was remarkable! She came back to life! She was happy, contented and really loves the place. Thanks to the staff, the activities, the care and professionalism of Emberbrook. Because of this, we were happy and confident to make the change to full-time resident. She has made friends and is enjoying her life there. No longer feeling alone but part of a larger, lively family.
03 October 2024
My mum has been at Emberbrook for 6 months and it was the best decision we made, the caring and homely atmosphere is evident from when you walk through the doors. Emberbrook made one of the hardest decisions ever so much easier, knowing my mum is in safe hands and being looked after beautifully.
26 September 2024
Mum became an 'emergency' following another fall and a stay in hospital. Emberbrook came to the rescue again and offered her their last room immediately. Mum is now 'safe' and has been a resident for 2 months. She is making significant progress through their amazing care and encouragement always showing respect empathy and love. Thank you.
24 April 2024
My brother has been a resident at Emberbrook Care Home for just over four years. He is very happy and settled. The staff on the dementia ward are very attentive. There are plenty of activities and the lounge and restaurant are encouraged to participate. The medical team are in contact regularly to update me on my brother's needs, and hospital appointments. Overall, very satisfied with my brother's care facilities.
13 March 2024
It was a difficult decision to put my wife with Alzheimer's into a care home but I am relieved to find that Emberbrook made the experience as pleasant as possible.
13 March 2024
It's with a heavy heart that I reach out to team Emberbrook, who have gone above and beyond kindness - care - therapeutic services, January 2023 my father passed, one year later my mother passed. Living 6000 miles from them has been difficult on its own, but having the peace of mind that both were being looked after so well has been priceless. 100% best care home by far.
14 December 2023
My brother has been a resident at Emberbrook for 5 months having been discharged from hospital in a very poorly way mentally and physically. Emberbrook has given him full support from day one and continues to do so. He has improved in every aspect of his care needs, his care plan prepared is fully meeting his needs and the stimulation from the team organising and implementing a brilliant timetable for activities has been so beneficial for him. Anything I have asked from his unit has been met with full professionalism, full action and the skills shown have been outstanding. Great teamwork. My brother also enjoys a healthy well-balanced diet, instead of snacks which he fell into the trap of eating at home! Can’t thank you enough everyone at Emberbrook. Just a mention, on taking my brother to meet his wife and onto a Christmas Fayre, I asked the staff to pull out the stops on his dress attire. Carried out perfectly, he was the best-dressed man at the venue, everyone told him how smart he looked, which can only result in his own personal self-esteem. Thank you, thank you.
02 November 2023
My mother has been a resident at Emberbrook for 10 months. We were told by a good friend that the care home was excellent but it has beaten our expectations on all fronts. My mother is so well cared for by all the staff who are all professional and so kind. They go the extra mile to make my mother's and my life better. I cannot recommend Emberbrook enough. Thank you to all the wonderful staff.
02 November 2023
A well-managed, welcoming and friendly home. My nan has the attention she needs and is loving the food.
05 October 2023
My mother-in-law was a resident at Emberbrook for around two years. I was always pleased with the standard of her care and thoughtful gestures by the staff. The environment was clean, fresh and welcoming. The staff were professional and caring. Regular carer meetings were very useful. Throughout the Covid era, the staff did all they could to make visiting possible and safe. Any comments were listened to and addressed.
21 September 2023
My mum has just arrived at Emberbrook this month from hospital. Within a few days, she is up walking, is dressed and has the biggest smile on her face. All the staff are lovely, I simply cannot recommend this place enough. Thank you to all involved!
14 September 2023
My dad has been at Emberbrook for six weeks and I can't believe the difference in him. All the carers are lovely, helpful, genuine people that he can talk to and I can talk to regarding my dad's needs. He is happy, clean, fed well, using his wheelchair. To six staff members in particular, thank you so mcuh - and all the others that I haven't met yet.
17 August 2023
The staff here treat my mother with kindness and dignity and try and manage her moods. They call me from time to time to give an update on how she's doing. They jolly her along and persuade her to eat her meals.
02 August 2023
My wife was in the home for over 3 1/2 years. I found the home, staff and facilities to be excellent. I cannot think of anything to fault. Absolutely super.
02 August 2023
I am writing an updated review of Emberbrook Care Home as my sister has now been a resident for seven months and I continue to be impressed with the consistent level of care and support my sister receives. We are regularly updated by the medical and care team if there are any particular concerns about her general health and well-being. My sister recently celebrated a special milestone birthday at Emberbrook and they kindly enabled us to use the lounge and lovely garden as a venue to have a number of friends and family around to join in the celebration. I must add that the activities and events staff and the catering team went above and beyond to help make it a very special occasion. Thank you so much to everyone involved in my sister's care.
20 July 2023
The staff are always friendly and helpful on my visits. They look after my mother very well and we have nothing but praise for all of them.
13 January 2023
The improvement in my sister since she moved into Emberbrook is amazing. This is without a doubt due to the atmosphere in general and the warmth, caring and ongoing enthusiasm of all the staff. I've built relationships with many residents, which to me, shows a happy home. Visiting my sister used to be mentally challenging for me, but now I generally look forward to visiting her, but all at Emberbrook too. Thank you for making it a special place.