Submit a Review for Pine Lodge Care Home
26-32 Key Street, Sittingbourne, ME10 1YU
View Full Details of Pine Lodge Care HomeLatest Reviews for Pine Lodge Care Home
15 October 2024
Always made very welcome, offered tea or coffee. Included in any entertainment going on. The staff are very lovely and friendly. Home is clean and comfortable, my Mum is settled and enjoys her time here. As a family of a resident, I can say it's a lovely atmosphere and always made welcome.
08 October 2024
Mum is always happy when we visit. No real issues. The staff are always good to Mum and she loves them.
14 June 2024
Since my mum went into Pine Lodge I have seen changes within the home for the better, I find the management team very approachable when there have been concerns regarding my mum's personal hygiene, these have been addressed immediately and efficiently. I feel there is scope for improvement regarding meal times and the food that is served at tea time. Myself and family are pleased with Pine Lodge and my mum has settled in lovely.
12 June 2024
The management and staff have been very good in helping my mother-in-law settle into the home. They have addressed all my wife's concerns and resolved the majority. We still have some issues over the monitoring of my mother-in-law's personal hygiene but have reported these to the management and are confident the situation will be monitored and corrected. The staff all work hard and show a lot of care and empathy towards the residents.
29 May 2024
Generally good and improving. Staff all always very welcoming when I visit and responsive to any concerns.
29 May 2024
Some staff could be more caring, but generally staff are excellent. The home has improved so much in the last 6 months, needs seem to be met. The food has improved, things that I have brought to the management's attention all seem to have been addressed and improvements have been made. Maybe personal care could be improved to a higher level, but in general things are good. It is a very happy care home, I feel residents feel at home here.
18 October 2023
Very pleasant staff who all tend to look after mum's needs, although I don’t think they are very demanding to be fair. The room is always clean and tidy when I have been there (normally twice a week). There seems to be plenty going on for the residents but hard to comment as mum doesn’t seem to take part in a lot of activities but she is always contented when I visit.
06 October 2023
When Dad first arrived at Pine Lodge, he was very challenging with his behaviour and aggression, but the staff remained professional and caring. He has never been a social person, however it's lovely to see pictures of him interacting in activities with other residents. Dad is now settled due to the hard work, time, and effort put in from the team, which we are truly grateful for.
06 October 2023
My mum has been at Pine Lodge for almost 3 years. All the staff take great care of Mum, they treat her with respect, dignity, and true care. They keep me informed of Mum's ups and downs and I feel safe in the knowledge that care is taken at all times.
25 September 2023
My mum has been in Pine Lodge for a few months now and ever since she got here she has never been happier. All the staff look after her really well and make sure all her needs are met. The activities are fantastic and my mum really enjoys being here. She has struggled to find comfort before now, but I am so pleased she has got a place at Pine Lodge, as I know she is in the best place she could be.
28 February 2023
My mother was at Pine Lodge for almost 2 years. The staff took great care of my mum during her time there. She was always treated with dignity and respect and was so well cared for. Sadly she passed away this year, the staff not only took care of her, they took care of me too when I visited as I live overseas. Always willing to give me an update on the phone, I cannot say enough good things about the wonderful, warm and caring staff.
26 December 2022
Mum had to go into care during the first lockdown. We chose Pine Lodge at random from online reviews. It turned out to be a great (and lucky) choice. Mum settled in straight away. The room was comfortable, and the care and staff were wonderful. Although Mum didn't join in very much, there were plenty of activities, and everyone seemed happy. The staff were very caring and seemed genuine to like Mum. She spent her last years in a caring environment. Thank you.
22 August 2022
My father is very happy, and I cannot praise the care he is getting highly enough. He says he only has to ask for something to be done or got for him. My brother and I are so pleased to have been able to find somewhere where he is both settled and happy.
11 May 2022
My mum is 93 and now unable to look after herself at home, we looked at care homes and Pune Lodge was friendly and local to us (5 minutes away). This was a hard decision for us but the staff made her very welcomed and she has settled well. We know she is sage and being looked after very well. Thanks to all at Pine Lodge.
04 May 2022
Cannot fault the care home in any way. Staff always smiling, always a good sign.
20 April 2022
Home very good. No complaints at all.
20 April 2022
Happy with how much mum is looked after. Her needs are catered for and her wishes respected.
05 April 2022
My mum has been at Pine Lodge for over 2 years now after being admitted directly from the hospital after a fall. It was originally only to be for 6 weeks respite, but Covid struck during that time and she's been there since. From the first time I visited Pine Lodge and was given a very friendly tour by the assistant manager, I knew that it was the right place for my mum. I have always found the staff very caring and friendly. They are very supportive of mum's health & wellbeing, especially attending to her demanding needs because of her vascular dementia condition. In addition, Covid has been a testing time over mum's residency and they have always handled the situation professionally, maintaining safe guidelines for visitors and residents. Whenever I ask mum, she seems to be happy with the way she has been looked after. Thanks to all the staff for making my mum's stay as pleasant as possible.
05 April 2022
Staff were very kind and helpful in getting mum settled in when she first arrived nearly three years ago. They are respectful of her preferences and choices and treat her kindly. The last two years have been difficult because of Covid but the home has helped as much as they are able to.
28 March 2022
My father has been at Pine Lodge care home for almost one year. During that time he has been so well cared for and support. Everyone has been so kind and thoughtful towards his needs. I cannot thank everyone enough for the love and attention they have shown my dad.
Latest Reviews for Pine Lodge Care Home
15 October 2024
Always made very welcome, offered tea or coffee. Included in any entertainment going on. The staff are very lovely and friendly. Home is clean and comfortable, my Mum is settled and enjoys her time here. As a family of a resident, I can say it's a lovely atmosphere and always made welcome.
08 October 2024
Mum is always happy when we visit. No real issues. The staff are always good to Mum and she loves them.
14 June 2024
Since my mum went into Pine Lodge I have seen changes within the home for the better, I find the management team very approachable when there have been concerns regarding my mum's personal hygiene, these have been addressed immediately and efficiently. I feel there is scope for improvement regarding meal times and the food that is served at tea time. Myself and family are pleased with Pine Lodge and my mum has settled in lovely.
12 June 2024
The management and staff have been very good in helping my mother-in-law settle into the home. They have addressed all my wife's concerns and resolved the majority. We still have some issues over the monitoring of my mother-in-law's personal hygiene but have reported these to the management and are confident the situation will be monitored and corrected. The staff all work hard and show a lot of care and empathy towards the residents.
29 May 2024
Generally good and improving. Staff all always very welcoming when I visit and responsive to any concerns.
29 May 2024
Some staff could be more caring, but generally staff are excellent. The home has improved so much in the last 6 months, needs seem to be met. The food has improved, things that I have brought to the management's attention all seem to have been addressed and improvements have been made. Maybe personal care could be improved to a higher level, but in general things are good. It is a very happy care home, I feel residents feel at home here.
18 October 2023
Very pleasant staff who all tend to look after mum's needs, although I don’t think they are very demanding to be fair. The room is always clean and tidy when I have been there (normally twice a week). There seems to be plenty going on for the residents but hard to comment as mum doesn’t seem to take part in a lot of activities but she is always contented when I visit.
06 October 2023
When Dad first arrived at Pine Lodge, he was very challenging with his behaviour and aggression, but the staff remained professional and caring. He has never been a social person, however it's lovely to see pictures of him interacting in activities with other residents. Dad is now settled due to the hard work, time, and effort put in from the team, which we are truly grateful for.
06 October 2023
My mum has been at Pine Lodge for almost 3 years. All the staff take great care of Mum, they treat her with respect, dignity, and true care. They keep me informed of Mum's ups and downs and I feel safe in the knowledge that care is taken at all times.
25 September 2023
My mum has been in Pine Lodge for a few months now and ever since she got here she has never been happier. All the staff look after her really well and make sure all her needs are met. The activities are fantastic and my mum really enjoys being here. She has struggled to find comfort before now, but I am so pleased she has got a place at Pine Lodge, as I know she is in the best place she could be.
28 February 2023
My mother was at Pine Lodge for almost 2 years. The staff took great care of my mum during her time there. She was always treated with dignity and respect and was so well cared for. Sadly she passed away this year, the staff not only took care of her, they took care of me too when I visited as I live overseas. Always willing to give me an update on the phone, I cannot say enough good things about the wonderful, warm and caring staff.
26 December 2022
Mum had to go into care during the first lockdown. We chose Pine Lodge at random from online reviews. It turned out to be a great (and lucky) choice. Mum settled in straight away. The room was comfortable, and the care and staff were wonderful. Although Mum didn't join in very much, there were plenty of activities, and everyone seemed happy. The staff were very caring and seemed genuine to like Mum. She spent her last years in a caring environment. Thank you.
22 August 2022
My father is very happy, and I cannot praise the care he is getting highly enough. He says he only has to ask for something to be done or got for him. My brother and I are so pleased to have been able to find somewhere where he is both settled and happy.
11 May 2022
My mum is 93 and now unable to look after herself at home, we looked at care homes and Pune Lodge was friendly and local to us (5 minutes away). This was a hard decision for us but the staff made her very welcomed and she has settled well. We know she is sage and being looked after very well. Thanks to all at Pine Lodge.
04 May 2022
Cannot fault the care home in any way. Staff always smiling, always a good sign.
20 April 2022
Home very good. No complaints at all.
20 April 2022
Happy with how much mum is looked after. Her needs are catered for and her wishes respected.
05 April 2022
My mum has been at Pine Lodge for over 2 years now after being admitted directly from the hospital after a fall. It was originally only to be for 6 weeks respite, but Covid struck during that time and she's been there since. From the first time I visited Pine Lodge and was given a very friendly tour by the assistant manager, I knew that it was the right place for my mum. I have always found the staff very caring and friendly. They are very supportive of mum's health & wellbeing, especially attending to her demanding needs because of her vascular dementia condition. In addition, Covid has been a testing time over mum's residency and they have always handled the situation professionally, maintaining safe guidelines for visitors and residents. Whenever I ask mum, she seems to be happy with the way she has been looked after. Thanks to all the staff for making my mum's stay as pleasant as possible.
05 April 2022
Staff were very kind and helpful in getting mum settled in when she first arrived nearly three years ago. They are respectful of her preferences and choices and treat her kindly. The last two years have been difficult because of Covid but the home has helped as much as they are able to.
28 March 2022
My father has been at Pine Lodge care home for almost one year. During that time he has been so well cared for and support. Everyone has been so kind and thoughtful towards his needs. I cannot thank everyone enough for the love and attention they have shown my dad.