Submit a Review for Ash Court Care Centre
Ash Mews, Ascham Street, London, NW5 2PW
View Full Details of Ash Court Care CentreLatest Reviews for Ash Court Care Centre
14 March 2025
I am very pleased with the level of care and attention Ash Court Care Home provides my mother. From the first point of admission we as a family have been reassured that she is welcome, she is seen, her personal choices/prefernences respected. Staff and care home manager have been consistently polite, caring, respectful, reassuring and patient with our mother as well as various members of the family. Our mother is very happy with her new home and would not dream of being anywhere else.
14 March 2025
Very good/nice atmosphere in this establishment. Staff seem competent and relate well to clients/users and their relatives. The manager seems extremely competent and has excellent interpersonal skills.
28 February 2025
I found Ash Court Care Centre very warm and friendly. I am very happy that my mother-in-law is being looked after very well. She is thriving there. I put this down to the staff, who are extremely caring and very knowledgeable with regards to every individual's needs.
30 January 2025
Thank you to the Ash Court Management and all the nurses and support staff for the service and professional care you all take. My grandmother is a long-term resident of Ash Court. I have found her care very well maintained in the 3 years I have been visiting her in London. I feel very confident that the staff are offering a good service. The home is always clean and light-filled and welcoming. My grandmother is always attended to quickly and with empathy.
27 January 2025
I want to say how impressed I've been with Ash Court Care Centre. The place is always spotless and really well-run, which makes such a difference. Every time I visit, the atmosphere feels welcoming and organised. The staff are fantastic, they are well-trained, helpful, and quick to respond whenever we've requested anything. You can tell they genuinely care about the people they're looking after, which is so reassuring. The care home manager, does an amazing job keeping everything running smoothly. It's clear she's really committed to making sure the home stays at such a high standard and I always see her interacting with other residents whenever I visit! Ash Court is a lovely place, and I'd definitely recommend it to anyone looking for a clean, caring, and well-managed care home.
27 January 2025
I'm delighted to give a very positive review. Our beloved Mother is a long-term bed-bound resident of Ash Court. One of us visits her every week, as do a small group of her friends who pop in; we have an iPad set up where we call into her via video every day. So we have a very good sense of how Mother is doing. Despite very challenging outcomes from her serious stroke and immobility, the staff take impeccable care of her personal needs as well as her physical and mental health. Staff make sure that she can occasionally leave ie this past Christmas and for her granddaughter's performance in a local play. Despite the considerable logistics this involves, we get such support for these special requests. Staff immediately respond to email and phone queries. The manager is exceptionally tuned into the needs of residents, and family and friends feel so welcome. The nurse aids, nurses, cleaning staff and kitchen staff are just top-notch. Thank you! Ash Court is a "Home from home! "
24 January 2025
I can't speak highly enough about Ash Court Care Centre and the care they provide. My friend moved into this home, and within just a week, the difference in his quality of life was remarkable! My friend is non-verbal due to his condition, which makes it difficult for him to communicate his needs. The home manager noticed that something wasn't quite right with his vision when he wasn't interacting normally with his surroundings. She acted quickly and had him seen by an Optometrist, and within a week, my friend had new glasses and could see clearly again. I had no idea his vision deteriorated. Now, he's back to his sociable self and is often found in the living room rather than just his bedroom! I'm so grateful to the manager and the team at Ash Court for everything they've done for my friend. It's such a relief knowing he's in a place where his needs are noticed and cared for so quickly. I would highly recommend Ash Court to anyone looking for a well-managed and supportive home.
23 January 2025
My mother spent the last two years of her life in Ash Court where she was cared for with kindness and respect. She was enabled to maintain her dignity and has her family we were always welcomed so much so that we have maintained contact with Ash Court.
23 January 2025
I was visiting my grandma every week when living back in London. I developed a relationship with the staff and other residents. I always felt very welcome. On one occasion when my grandma was very ill I slept with her in her room and was treated with respect and offered tea, coffee and food. I remain in contact with one of the staff and hope to continue visiting even though my grandma passed last year.
15 January 2025
My mother-in-law became a resident of Ash Court Care Centre in July 2024. The team have been really exceptional, from the carers, nurses, admin staff and entertainment officers to the wonderful woman who runs the place. She was resistant to leaving her home but she was no longer safe there, confined to bed with several bedsores that just were not healing. It has taken her a few months to properly settle in but from the start, my husband and I knew it was the right place for her to heal and rebuild her life. She has really started to come out of herself and is much more engaged. Her bedsores have almost healed and she is being encouraged to sit in a chair again for short periods. Whilst the nursing care is exceptional, the lively atmosphere in the home has made visiting her heartening. We are no longer worried about her and her son can return to being just that! The staff are friendly and helpful and I have witnessed some lovely interactions between staff and other residents too.
20 December 2024
My Mother spent over 1 year at Ash Court. During this time I got some understanding of the care and support that is required during the most difficult of times. Throughout her stay I got to know and appreciate the very high level of care and dedication the many fantastic people at Ash Court provide. Although my mother has now passed I still stay in regular contact with Ash Court, my appreciation will continue always. On my most recent visit I noticed the home has had a make over, a great success creating a vibrant and positive atmosphere. In my opinion the home manager is an exceptional individual. So much of the positive change has been driven by the manager and the team of dedicated professionals respond accordingly. In summary, a fantastic job performed by great people in the most challenging of times. Keep up the great work.
22 November 2024
Since 2020 my mother-in-law hs been a resident at Ash Court Care Centre. The care staff have always been so attentive to her needs and made sure that she was comfortable, well-fed and engaged with various activities. She has always loved to sit in the day-room and passed many happy hours chatting to the staff, this social time has been so important for her well-being over the years. We do not know what we would do without the manager and her team, now andall through the Covid lockdown.
04 November 2024
My mother has resided at Ash Court Care Home since December 2022. I have always felt supported by staff and the home manager. A warm welcome is always given to you as soon as you enter the care home. There is a warmth at Ash Court and a huge credit goes to the manager who truly leads by example. This year my stepfather was sadly diagnosed with terminal cancer and his wish was always to go to Ash Court if he could not go back home. I spoke with the manager and although there were no beds at the time, the manager called the hospital and requested for my stepfather to be transferred into their care the next day. He spent 6 days at the care home and peacefully passed away with my mother holding his hand and family in attendance and staff, supported by love, kindness and dignity. Heartfelt thanks to Ash Court Care Home.
28 October 2024
My daughter has been a resident for over 9 years. My younger daughter and I make regular visits and I feel very happy that my daughter who is the resident is being cared for in a safe environment. I like the fact that there is a continuity of staff which helps my daughter as she suffers from dementia, and also helps the staff to get to know her behaviour.
23 October 2024
This care home and its staff are absolutely amazing. The care and attention are excellent. My mum is not neglected and she has been made to feel very welcome. I feel safe leaving her with them. She is treated with the utmost dignity. All this means I can just focus on being a son and not a carer. A great load has been lifted from my shoulders. The care home is very good at addressing what concerns or questions I may have and they keep me updated on matters as they arise and include me in the decision-making process. They are always open and approachable. Everything feels organised and clean and there is a genuine atmosphere of warmth. So much so that I notice that they are bringing Mum out of herself despite the situation. I have been and will continue to recommend Ash Court to my friends who have parents who could benefit from a stay here.
21 June 2024
My father has been a resident at Ash Court for a number of years. During this time I've visited the residents on numerous occasions and found it to be an excellent care home, putting my mind at ease that he is well cared for. The staff are very friendly, attentive and professional in my opinion. I feel that he is given an outstanding degree of care at Ash Court from all members of this home. Senior management have also been very flexible and accommodating in the provision of care. There is a great positive approach to how the day-to-day staff and carers operate and behave in their challenging ideas and environment. I'm satisfied that my father is in excellent hands at Ash Court - always clean, secure with the visibility of staff carrying out their duties with constant care and engagement with all of the elderly members of this home. Well done!
28 May 2024
I have been a visitor of Ash Court for many years. My experience here has been positive. My friend has come on leaps and bounds. The staff here are always polite and have positive interactions with the residents. Always helpful and I must say cheerful. I have made many friends with residents at the many social activities here. The manager will always respond to any queries we have. And interacts with all residents in a warm manner. I can honestly say I have no negative thoughts.
22 April 2024
My grandmother was a resident at Ash Court for two years before she sadly passed away in March 2024. She received wonderful care at Ash Court, her needs were met with kindness and care. I have nothing but praise for the team at Ash Court. Grammy was looked after so well and most importantly, I always saw her respected as a person. The staff took the time to understand who she was and would keep her company when they had the time. She was truly part of the Ash Court family and we felt part of it too, getting to know the other residents and being invited to events. The care home was always clean and the staff were available when we asked for help. The warmth from the team was evident every time I visited and I always left feeling she was in safe hands with people who cared for her. We were blessed to have one of the staff attend her funeral with us and we’re so pleased they were there to celebrate her life with us.
15 March 2024
Ash Court is a lovely care home where kindness and care are extended to all residents. As a long-term friend, who has been visiting Ash Court for a number of years, I have always felt listened to and what a wonderful home manager they have! I cannot say how good she is. Always a kind word, always visible and so caring towards all residents, loved ones and staff. I would absolutely recommend Ash Court - one of the best homes in the area.
12 March 2024
There has been a big improvement since the new manager took over. It is so bright, welcoming and sociable. The manager is so warm. The carers are excellent, and my husband is happy and content in this lovely environment. It has such high standards now.
Latest Reviews for Ash Court Care Centre
14 March 2025
I am very pleased with the level of care and attention Ash Court Care Home provides my mother. From the first point of admission we as a family have been reassured that she is welcome, she is seen, her personal choices/prefernences respected. Staff and care home manager have been consistently polite, caring, respectful, reassuring and patient with our mother as well as various members of the family. Our mother is very happy with her new home and would not dream of being anywhere else.
14 March 2025
Very good/nice atmosphere in this establishment. Staff seem competent and relate well to clients/users and their relatives. The manager seems extremely competent and has excellent interpersonal skills.
28 February 2025
I found Ash Court Care Centre very warm and friendly. I am very happy that my mother-in-law is being looked after very well. She is thriving there. I put this down to the staff, who are extremely caring and very knowledgeable with regards to every individual's needs.
30 January 2025
Thank you to the Ash Court Management and all the nurses and support staff for the service and professional care you all take. My grandmother is a long-term resident of Ash Court. I have found her care very well maintained in the 3 years I have been visiting her in London. I feel very confident that the staff are offering a good service. The home is always clean and light-filled and welcoming. My grandmother is always attended to quickly and with empathy.
27 January 2025
I want to say how impressed I've been with Ash Court Care Centre. The place is always spotless and really well-run, which makes such a difference. Every time I visit, the atmosphere feels welcoming and organised. The staff are fantastic, they are well-trained, helpful, and quick to respond whenever we've requested anything. You can tell they genuinely care about the people they're looking after, which is so reassuring. The care home manager, does an amazing job keeping everything running smoothly. It's clear she's really committed to making sure the home stays at such a high standard and I always see her interacting with other residents whenever I visit! Ash Court is a lovely place, and I'd definitely recommend it to anyone looking for a clean, caring, and well-managed care home.
27 January 2025
I'm delighted to give a very positive review. Our beloved Mother is a long-term bed-bound resident of Ash Court. One of us visits her every week, as do a small group of her friends who pop in; we have an iPad set up where we call into her via video every day. So we have a very good sense of how Mother is doing. Despite very challenging outcomes from her serious stroke and immobility, the staff take impeccable care of her personal needs as well as her physical and mental health. Staff make sure that she can occasionally leave ie this past Christmas and for her granddaughter's performance in a local play. Despite the considerable logistics this involves, we get such support for these special requests. Staff immediately respond to email and phone queries. The manager is exceptionally tuned into the needs of residents, and family and friends feel so welcome. The nurse aids, nurses, cleaning staff and kitchen staff are just top-notch. Thank you! Ash Court is a "Home from home! "
24 January 2025
I can't speak highly enough about Ash Court Care Centre and the care they provide. My friend moved into this home, and within just a week, the difference in his quality of life was remarkable! My friend is non-verbal due to his condition, which makes it difficult for him to communicate his needs. The home manager noticed that something wasn't quite right with his vision when he wasn't interacting normally with his surroundings. She acted quickly and had him seen by an Optometrist, and within a week, my friend had new glasses and could see clearly again. I had no idea his vision deteriorated. Now, he's back to his sociable self and is often found in the living room rather than just his bedroom! I'm so grateful to the manager and the team at Ash Court for everything they've done for my friend. It's such a relief knowing he's in a place where his needs are noticed and cared for so quickly. I would highly recommend Ash Court to anyone looking for a well-managed and supportive home.
23 January 2025
My mother spent the last two years of her life in Ash Court where she was cared for with kindness and respect. She was enabled to maintain her dignity and has her family we were always welcomed so much so that we have maintained contact with Ash Court.
23 January 2025
I was visiting my grandma every week when living back in London. I developed a relationship with the staff and other residents. I always felt very welcome. On one occasion when my grandma was very ill I slept with her in her room and was treated with respect and offered tea, coffee and food. I remain in contact with one of the staff and hope to continue visiting even though my grandma passed last year.
15 January 2025
My mother-in-law became a resident of Ash Court Care Centre in July 2024. The team have been really exceptional, from the carers, nurses, admin staff and entertainment officers to the wonderful woman who runs the place. She was resistant to leaving her home but she was no longer safe there, confined to bed with several bedsores that just were not healing. It has taken her a few months to properly settle in but from the start, my husband and I knew it was the right place for her to heal and rebuild her life. She has really started to come out of herself and is much more engaged. Her bedsores have almost healed and she is being encouraged to sit in a chair again for short periods. Whilst the nursing care is exceptional, the lively atmosphere in the home has made visiting her heartening. We are no longer worried about her and her son can return to being just that! The staff are friendly and helpful and I have witnessed some lovely interactions between staff and other residents too.
20 December 2024
My Mother spent over 1 year at Ash Court. During this time I got some understanding of the care and support that is required during the most difficult of times. Throughout her stay I got to know and appreciate the very high level of care and dedication the many fantastic people at Ash Court provide. Although my mother has now passed I still stay in regular contact with Ash Court, my appreciation will continue always. On my most recent visit I noticed the home has had a make over, a great success creating a vibrant and positive atmosphere. In my opinion the home manager is an exceptional individual. So much of the positive change has been driven by the manager and the team of dedicated professionals respond accordingly. In summary, a fantastic job performed by great people in the most challenging of times. Keep up the great work.
22 November 2024
Since 2020 my mother-in-law hs been a resident at Ash Court Care Centre. The care staff have always been so attentive to her needs and made sure that she was comfortable, well-fed and engaged with various activities. She has always loved to sit in the day-room and passed many happy hours chatting to the staff, this social time has been so important for her well-being over the years. We do not know what we would do without the manager and her team, now andall through the Covid lockdown.
04 November 2024
My mother has resided at Ash Court Care Home since December 2022. I have always felt supported by staff and the home manager. A warm welcome is always given to you as soon as you enter the care home. There is a warmth at Ash Court and a huge credit goes to the manager who truly leads by example. This year my stepfather was sadly diagnosed with terminal cancer and his wish was always to go to Ash Court if he could not go back home. I spoke with the manager and although there were no beds at the time, the manager called the hospital and requested for my stepfather to be transferred into their care the next day. He spent 6 days at the care home and peacefully passed away with my mother holding his hand and family in attendance and staff, supported by love, kindness and dignity. Heartfelt thanks to Ash Court Care Home.
28 October 2024
My daughter has been a resident for over 9 years. My younger daughter and I make regular visits and I feel very happy that my daughter who is the resident is being cared for in a safe environment. I like the fact that there is a continuity of staff which helps my daughter as she suffers from dementia, and also helps the staff to get to know her behaviour.
23 October 2024
This care home and its staff are absolutely amazing. The care and attention are excellent. My mum is not neglected and she has been made to feel very welcome. I feel safe leaving her with them. She is treated with the utmost dignity. All this means I can just focus on being a son and not a carer. A great load has been lifted from my shoulders. The care home is very good at addressing what concerns or questions I may have and they keep me updated on matters as they arise and include me in the decision-making process. They are always open and approachable. Everything feels organised and clean and there is a genuine atmosphere of warmth. So much so that I notice that they are bringing Mum out of herself despite the situation. I have been and will continue to recommend Ash Court to my friends who have parents who could benefit from a stay here.
21 June 2024
My father has been a resident at Ash Court for a number of years. During this time I've visited the residents on numerous occasions and found it to be an excellent care home, putting my mind at ease that he is well cared for. The staff are very friendly, attentive and professional in my opinion. I feel that he is given an outstanding degree of care at Ash Court from all members of this home. Senior management have also been very flexible and accommodating in the provision of care. There is a great positive approach to how the day-to-day staff and carers operate and behave in their challenging ideas and environment. I'm satisfied that my father is in excellent hands at Ash Court - always clean, secure with the visibility of staff carrying out their duties with constant care and engagement with all of the elderly members of this home. Well done!
28 May 2024
I have been a visitor of Ash Court for many years. My experience here has been positive. My friend has come on leaps and bounds. The staff here are always polite and have positive interactions with the residents. Always helpful and I must say cheerful. I have made many friends with residents at the many social activities here. The manager will always respond to any queries we have. And interacts with all residents in a warm manner. I can honestly say I have no negative thoughts.
22 April 2024
My grandmother was a resident at Ash Court for two years before she sadly passed away in March 2024. She received wonderful care at Ash Court, her needs were met with kindness and care. I have nothing but praise for the team at Ash Court. Grammy was looked after so well and most importantly, I always saw her respected as a person. The staff took the time to understand who she was and would keep her company when they had the time. She was truly part of the Ash Court family and we felt part of it too, getting to know the other residents and being invited to events. The care home was always clean and the staff were available when we asked for help. The warmth from the team was evident every time I visited and I always left feeling she was in safe hands with people who cared for her. We were blessed to have one of the staff attend her funeral with us and we’re so pleased they were there to celebrate her life with us.
15 March 2024
Ash Court is a lovely care home where kindness and care are extended to all residents. As a long-term friend, who has been visiting Ash Court for a number of years, I have always felt listened to and what a wonderful home manager they have! I cannot say how good she is. Always a kind word, always visible and so caring towards all residents, loved ones and staff. I would absolutely recommend Ash Court - one of the best homes in the area.
12 March 2024
There has been a big improvement since the new manager took over. It is so bright, welcoming and sociable. The manager is so warm. The carers are excellent, and my husband is happy and content in this lovely environment. It has such high standards now.