Submit a Review for The Beeches Care Home
28 South Street, Louth, LN11 9JT
View Full Details of The Beeches Care HomeLatest Reviews for The Beeches Care Home
14 January 2025
My family member has been in this care home recently and we found the staff to be very pleasant and great with the residents, the home is very warm and welcoming with lovely well-kept gardens around the home, the food is cooked fresh also. The new manager is great and is making great improvements since his arrival as manager, the only thing I would say is that the building needs a lot of work to make it modern looking and attractive.
07 November 2024
I have never written a review before but I am a person who believes in credit where it is due. I am really impressed and happy with the changes that have happened recently at this home. The new manager is a lovely gentleman and has really made a lot of positive changes in just the short time he has been here. I have always found the carers to be very caring and I love that there is home-cooked food and not microwave meals (which my friends have found with their parents' care homes). The building looks a little tired from the outside but please don't judge it by this. The manager and his team have created a real homely feel and genuinely care for the residents. My mum is always happy and has built some positive relationships with both other residents and the staff. The home since the manager has arrived just has a much more positive and welcome feel and I thought it only fair to write a review. The current team and their hard work.
14 October 2024
On every visit, I had to clean excrement from my mother's nails, hair or blankets and give her some well-needed fluids. Her initial room was damp and my family, and friends had to beg to get her a dry room. Even when I was visiting, she was forgotten at meal times. The choice "to eat what they provided or don't", my brother and I had to beg for soup. The personal alarm was "accidentally" (according to staff) unconnected on most visits. I was reassured it was pulled out by accident, but how was it turned off without being reset by a member of staff? My mother often said that the staff did not like her using her assistance bell and would take it off her. The home was understaffed. Care workers were unsupported and inadequately trained by the management team. I was not surprised to hear that the so-called manager put the phone down on my mother's friend when she attempted to raise some concerns. I myself was often misinformed, misled and lied to. The home is not fit for purpose. Not recommended.
29 April 2024
Where do I start? Not all but some extremely unprofessional staff. Building inside shabby, damp, narrow spaces not fit for moving /handling. No fresh water every day and had to wait an hour to get some. The room is damp, not enough pillows. The food is terrible. Some of the staff were abrupt and one needed attendance to their own personal hygiene. Threats of the bell to be taken away. The resident was not kept clean or cared for in my opinion. Always short-staffed. Avoid at all costs.
15 November 2023
Upon my first visit to this home I was met with a warm smile although my first impression of the building was not great due to there being a builders skip outside the front door containing soiled mattresses and rubbish. I was taken through to a very cold corridor and past a couple of sitting areas into another cold corridor. An extremely ill-fitting bedroom and fire door and there was my dear friend huddled underneath a very grotty looking blanket wearing someone else’s old clothes. The room was very shabby and had several damp patches on the wall. The wooden floor was dirty and extremely untidy with several large boxes of catheter equipment, a very unattractive and uncomfortable chair, a hoist and generally a mess. In one corner was a commode chair with no lid on and next to that a waste paper bin which was overflowing with rubbish. My friend was in a bed on a thread-bare sheet, lumpy cushion, no pillows and cold! Need I say any more? Totally inadequate, the worst!
10 November 2023
From the moment we arrived with Dad, The Beeches had a lovely atmosphere and felt homely. The staff are all very caring and nothing is too much trouble and they really go above and beyond what you would expect. We were really apprehensive about Dad having to go into full-time care but we feel so lucky that he got a place at The Beeches. Special shout out to all the carers for looking after Dad so well and keeping us informed.
15 June 2023
My dad, who is suffering from Alzheimer’s, has been happily living at The Beeches Care Home for nearly a year now after a fall. The care he receives is second to none and I am kept well informed of any health problems. I pop in at all times of day and any day of the week and the staff are always attentive and very caring. His bedroom has been decorated and is always immaculately clean. The house maintenance team are great.
29 September 2022
Staff are friendly and pleasant but a little casual and lacking in professionalism. Written and verbal communications are quite basic and don't fill you with confidence. The overall building is impressive from the outside but is tired and needs extensive renovation. They keep records of daily duties in relation to your relative's care. Where this falls down is a lack of chain of command for timely action if concerns are logged and someone needs medical intervention. Lessons need to be learned when dealing with the more vulnerable and unwell residents to not just record information and observations but to have a process on when to act on them. My Mum seemed to enjoy her time here but then she was a lady who didn't like to complain or have attention given to her personal matters which may ultimately have led to her untimely death in their care.
15 September 2022
Dad relies on carers for personal care and to aid mobility. He has just spent a week in respite care, a previous longer stay was fine and made us feel confident that he would settle again. This time he was there for 8 days and was only washed in his room. He was not showered once and was very embarrassed about his odour. He came home with a particularly sore area around his groin due to a lack of care. Some personal items were removed from his room and replaced with cheaper alternatives. One day he missed breakfast completely, the staff were late getting him up and there was a meeting in the dining room. Dad was left in the lounge without food or drink until one staff member got him a drink. No food until lunch. When we visited, he had been waiting to be taken to the toilet, he had already had to phone Mum to phone the office to get their attention. Some staff members are very friendly and inclusive, however, as my dad is completely dependent, he will not be staying there again.
10 September 2020
My father can be difficult to deal with. He didn't want to go into a care home to start with, but he has settled in very well. He likes all the staff, his room, the food. I feel happy that he is being well looked after.
30 July 2020
The lady this review relates to has spent 8-10 weeks in hospital between January to June 2020 however we have been impressed by the high level of care she has received through quite difficult medical problems/issues and can't fault the caring nature of the staff. The manager at The Beeches is very efficient and has been very helpful throughout the time spent in the home.
17 June 2020
The manager and staff are approachable and committed to what they do. Whenever I visit or phone I am always met with a friendly, welcoming voice and/or face. I have no doubt that my dad is looked after and cared for well. They know when it is appropriate to seek any assistance from the healthcare professional. Do not be put off by the lack of luxuriousness of the house. It is the care and support my father receives that matters. Having his own keyworker allocated to him also makes a difference.
28 May 2020
Friendly staff over the years my mother has been in the home, always welcoming when visiting. She is looked after well and has settled in over the years. Work has been done throughout the past four to six months for improvement of inside decor and garden area. Overall I'm happy with the service provided.
28 May 2020
The new manager and staff are making positive changes to the care. The building and floors are undergoing updates which was well overdue.
20 May 2020
Mother has been in The Beeches three years. There have been several changes in staff in that time. I feel when I visit her there often seems to be a shortage of staff on duty. However, they are always pleasant. Overall the experience isn't too bad. I wish they would contact me for medical issues or incidents involving Mother.
19 May 2020
Vast improvement over the past year. Redecorations to principle rooms Better organisation. Staff attention, meals as good as ever. Long may it continue.
18 February 2019
My Grandad has been in and out of respite for months and the girls in the home are fantastic, it has put my mind at ease knowing that he is well looked after. Management are great, and go that extra mile. Can't thank the staff enough.
20 September 2018
The care that my father has been having during his respite is extremely wonderful. He's looked after, looks well and is happy.
Latest Reviews for The Beeches Care Home
14 January 2025
My family member has been in this care home recently and we found the staff to be very pleasant and great with the residents, the home is very warm and welcoming with lovely well-kept gardens around the home, the food is cooked fresh also. The new manager is great and is making great improvements since his arrival as manager, the only thing I would say is that the building needs a lot of work to make it modern looking and attractive.
07 November 2024
I have never written a review before but I am a person who believes in credit where it is due. I am really impressed and happy with the changes that have happened recently at this home. The new manager is a lovely gentleman and has really made a lot of positive changes in just the short time he has been here. I have always found the carers to be very caring and I love that there is home-cooked food and not microwave meals (which my friends have found with their parents' care homes). The building looks a little tired from the outside but please don't judge it by this. The manager and his team have created a real homely feel and genuinely care for the residents. My mum is always happy and has built some positive relationships with both other residents and the staff. The home since the manager has arrived just has a much more positive and welcome feel and I thought it only fair to write a review. The current team and their hard work.
14 October 2024
On every visit, I had to clean excrement from my mother's nails, hair or blankets and give her some well-needed fluids. Her initial room was damp and my family, and friends had to beg to get her a dry room. Even when I was visiting, she was forgotten at meal times. The choice "to eat what they provided or don't", my brother and I had to beg for soup. The personal alarm was "accidentally" (according to staff) unconnected on most visits. I was reassured it was pulled out by accident, but how was it turned off without being reset by a member of staff? My mother often said that the staff did not like her using her assistance bell and would take it off her. The home was understaffed. Care workers were unsupported and inadequately trained by the management team. I was not surprised to hear that the so-called manager put the phone down on my mother's friend when she attempted to raise some concerns. I myself was often misinformed, misled and lied to. The home is not fit for purpose. Not recommended.
29 April 2024
Where do I start? Not all but some extremely unprofessional staff. Building inside shabby, damp, narrow spaces not fit for moving /handling. No fresh water every day and had to wait an hour to get some. The room is damp, not enough pillows. The food is terrible. Some of the staff were abrupt and one needed attendance to their own personal hygiene. Threats of the bell to be taken away. The resident was not kept clean or cared for in my opinion. Always short-staffed. Avoid at all costs.
15 November 2023
Upon my first visit to this home I was met with a warm smile although my first impression of the building was not great due to there being a builders skip outside the front door containing soiled mattresses and rubbish. I was taken through to a very cold corridor and past a couple of sitting areas into another cold corridor. An extremely ill-fitting bedroom and fire door and there was my dear friend huddled underneath a very grotty looking blanket wearing someone else’s old clothes. The room was very shabby and had several damp patches on the wall. The wooden floor was dirty and extremely untidy with several large boxes of catheter equipment, a very unattractive and uncomfortable chair, a hoist and generally a mess. In one corner was a commode chair with no lid on and next to that a waste paper bin which was overflowing with rubbish. My friend was in a bed on a thread-bare sheet, lumpy cushion, no pillows and cold! Need I say any more? Totally inadequate, the worst!
10 November 2023
From the moment we arrived with Dad, The Beeches had a lovely atmosphere and felt homely. The staff are all very caring and nothing is too much trouble and they really go above and beyond what you would expect. We were really apprehensive about Dad having to go into full-time care but we feel so lucky that he got a place at The Beeches. Special shout out to all the carers for looking after Dad so well and keeping us informed.
15 June 2023
My dad, who is suffering from Alzheimer’s, has been happily living at The Beeches Care Home for nearly a year now after a fall. The care he receives is second to none and I am kept well informed of any health problems. I pop in at all times of day and any day of the week and the staff are always attentive and very caring. His bedroom has been decorated and is always immaculately clean. The house maintenance team are great.
29 September 2022
Staff are friendly and pleasant but a little casual and lacking in professionalism. Written and verbal communications are quite basic and don't fill you with confidence. The overall building is impressive from the outside but is tired and needs extensive renovation. They keep records of daily duties in relation to your relative's care. Where this falls down is a lack of chain of command for timely action if concerns are logged and someone needs medical intervention. Lessons need to be learned when dealing with the more vulnerable and unwell residents to not just record information and observations but to have a process on when to act on them. My Mum seemed to enjoy her time here but then she was a lady who didn't like to complain or have attention given to her personal matters which may ultimately have led to her untimely death in their care.
15 September 2022
Dad relies on carers for personal care and to aid mobility. He has just spent a week in respite care, a previous longer stay was fine and made us feel confident that he would settle again. This time he was there for 8 days and was only washed in his room. He was not showered once and was very embarrassed about his odour. He came home with a particularly sore area around his groin due to a lack of care. Some personal items were removed from his room and replaced with cheaper alternatives. One day he missed breakfast completely, the staff were late getting him up and there was a meeting in the dining room. Dad was left in the lounge without food or drink until one staff member got him a drink. No food until lunch. When we visited, he had been waiting to be taken to the toilet, he had already had to phone Mum to phone the office to get their attention. Some staff members are very friendly and inclusive, however, as my dad is completely dependent, he will not be staying there again.
10 September 2020
My father can be difficult to deal with. He didn't want to go into a care home to start with, but he has settled in very well. He likes all the staff, his room, the food. I feel happy that he is being well looked after.
30 July 2020
The lady this review relates to has spent 8-10 weeks in hospital between January to June 2020 however we have been impressed by the high level of care she has received through quite difficult medical problems/issues and can't fault the caring nature of the staff. The manager at The Beeches is very efficient and has been very helpful throughout the time spent in the home.
17 June 2020
The manager and staff are approachable and committed to what they do. Whenever I visit or phone I am always met with a friendly, welcoming voice and/or face. I have no doubt that my dad is looked after and cared for well. They know when it is appropriate to seek any assistance from the healthcare professional. Do not be put off by the lack of luxuriousness of the house. It is the care and support my father receives that matters. Having his own keyworker allocated to him also makes a difference.
28 May 2020
Friendly staff over the years my mother has been in the home, always welcoming when visiting. She is looked after well and has settled in over the years. Work has been done throughout the past four to six months for improvement of inside decor and garden area. Overall I'm happy with the service provided.
28 May 2020
The new manager and staff are making positive changes to the care. The building and floors are undergoing updates which was well overdue.
20 May 2020
Mother has been in The Beeches three years. There have been several changes in staff in that time. I feel when I visit her there often seems to be a shortage of staff on duty. However, they are always pleasant. Overall the experience isn't too bad. I wish they would contact me for medical issues or incidents involving Mother.
19 May 2020
Vast improvement over the past year. Redecorations to principle rooms Better organisation. Staff attention, meals as good as ever. Long may it continue.
18 February 2019
My Grandad has been in and out of respite for months and the girls in the home are fantastic, it has put my mind at ease knowing that he is well looked after. Management are great, and go that extra mile. Can't thank the staff enough.
20 September 2018
The care that my father has been having during his respite is extremely wonderful. He's looked after, looks well and is happy.