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37 Burgess Road, Waterbeach, Cambridge, CB25 9ND
View Full Details of Hatley CourtLatest Reviews for Hatley Court
01 April 2025
My mum is a happy resident who enjoys the excellent care of most respectful staff, the company of fellow residents and the activities. There is always a warm smile from Hatley team from the top management to every carer. There is a good energy and a family feel to the place.
01 April 2025
My sister has been at Hatley Court Haven for sometime now and every time I visit her, she is happy. She enjoys chatting to people around her and she feels safe. The staff are very good with her, and nothing seems to be a problem, and they are so good with everyone. She especially likes going out in the mini bus, a few hours away for a trip. I would not have any problems in recommending this home to anyone.
17 December 2024
The Manager has always been very kind friendly and helpful, any issues I had he was very capable of sorting out. He keeps everything to a high standard and tries to make changes as he moves forward. I was very happy with my nana living here
28 November 2024
I have been visiting my mother since she became a resident at Hatley Court Haven. I have generally visited on Sundays and have lunch with her. The lunches that I have been served during my visit are truly exceptional - restaurant quality. All your staff are marvellous - attentive kind and always helpful, nothing too much for them.
18 July 2024
My dad was at Hatley Court for one year he received wonderful care throughout the year. The staff always treated him with utmost dignity and respect. One member of staff was an absolute angel who always had time for Dad as did all the carers. When I would turn up after a long day at work to visit Dad, they would welcome me and offer me a cup of tea.
26 April 2024
Mine and my sister's experience has been good. The staff are very kind and caring. The management have always been helpful when sorting out problems and issues.
23 January 2024
My mother spent eight very happy months at Hatley Court. From the very beginning she always looked smart and well cared for when I visited and I always felt she was happy and settled. As my mother's needs increased I was kept well informed of "next steps". The staff were caring both to my mother and myself when I visited. I would not hesitate recommending Hatley Court to anyone who is looking for a care home for a family member or friend.
22 May 2023
Nanna has always been happy here, but since the new manager started, the home is more organised, no more agency staff, and everyone from staff to residents seem happier. The home has a new lease of life.
14 March 2023
My father spent his final months at Hatley Court Haven and I'm so glad he did. He was well cared for and treated with dignity and respect. Staff were kind, considerate and caring. He was happy and enjoyed the company of the other residents. Thank you Hatley Court Haven you are wonderful.
11 November 2022
Second care home for mother in law, she is happy there and we are happy too.
08 November 2022
I would have no hesitation in recommending Hatley Court to anyone contemplating staying or visiting the establishment. My wife and I had a thoroughly enjoyable experience over two weeks and would have no hesitation in doing so again.
08 November 2022
I find the care home very welcoming and friendly to all. I visit on Tuesdays, enjoy a very good lunch with my husband. On occasion, he has not been shaved - short of staff I presume! Activities that I have seen are very good, a lovely lady leads and knows them all. Only being there for three hours a week it is difficult to give excellent! When my time comes, I would be happy to spend my last days there.
08 November 2022
He considered his room as his home, was happy. Staff always had a cheerful word with him, considerate of his needs.
08 November 2022
Mum appears to be happy and content. Her only negative comments regard the food at times which can be very bland/very same a lot of the time. I appreciate it can be difficult to get a resident to do something and they can only be encouraged but feel Mum could be pushed more for the benefit of her well being. There is a lack of communication when there is a change in management (was not aware at all).
08 November 2022
Care staff seem caring.
08 November 2022
Friends just home from 2 weeks respite, can't praise the staff high enough. Our friend looks so well and her husband who doesn't have dementia but stayed with her loved it too. So much so they have booked for Christmas. We visited and were made so welcome each time nothing was too much trouble. Thank you all.
08 November 2022
Hair could be washed more regularly, facial hair removed more regularly. We did supply a lady shaver staff said they couldn't find it. I went to my sister's room, the lady shaver was in the bathroom cabinet. Sometimes false teeth missing. Good food and good activities.
08 November 2022
Our wife and mother to two daughters has been at Hatley Court Haven since beginning of July 2022 following five months at the hospital due to a stroke. She came here for a week but family could not cope with the continuous attendance required night and day, therefore fortunately, there was a placement at Hatley Court for her. As you can see from the review below we are essentially very pleased with the care and attention she receives at Hatley Court - maybe she will return home?
08 November 2022
I find the home satisfactory for my mother, the only problem is she loses things. Two sets of hearing aids and a watch, also clothes.
31 October 2022
I visited my mother at the beginning of the month and all residents looked happy and well cared for. The facilities were clean and the lunch smelt very good - we left just before serving began. Members of staff were friendly and attended to the residents needs.
Latest Reviews for Hatley Court
01 April 2025
My mum is a happy resident who enjoys the excellent care of most respectful staff, the company of fellow residents and the activities. There is always a warm smile from Hatley team from the top management to every carer. There is a good energy and a family feel to the place.
01 April 2025
My sister has been at Hatley Court Haven for sometime now and every time I visit her, she is happy. She enjoys chatting to people around her and she feels safe. The staff are very good with her, and nothing seems to be a problem, and they are so good with everyone. She especially likes going out in the mini bus, a few hours away for a trip. I would not have any problems in recommending this home to anyone.
17 December 2024
The Manager has always been very kind friendly and helpful, any issues I had he was very capable of sorting out. He keeps everything to a high standard and tries to make changes as he moves forward. I was very happy with my nana living here
28 November 2024
I have been visiting my mother since she became a resident at Hatley Court Haven. I have generally visited on Sundays and have lunch with her. The lunches that I have been served during my visit are truly exceptional - restaurant quality. All your staff are marvellous - attentive kind and always helpful, nothing too much for them.
18 July 2024
My dad was at Hatley Court for one year he received wonderful care throughout the year. The staff always treated him with utmost dignity and respect. One member of staff was an absolute angel who always had time for Dad as did all the carers. When I would turn up after a long day at work to visit Dad, they would welcome me and offer me a cup of tea.
26 April 2024
Mine and my sister's experience has been good. The staff are very kind and caring. The management have always been helpful when sorting out problems and issues.
23 January 2024
My mother spent eight very happy months at Hatley Court. From the very beginning she always looked smart and well cared for when I visited and I always felt she was happy and settled. As my mother's needs increased I was kept well informed of "next steps". The staff were caring both to my mother and myself when I visited. I would not hesitate recommending Hatley Court to anyone who is looking for a care home for a family member or friend.
22 May 2023
Nanna has always been happy here, but since the new manager started, the home is more organised, no more agency staff, and everyone from staff to residents seem happier. The home has a new lease of life.
14 March 2023
My father spent his final months at Hatley Court Haven and I'm so glad he did. He was well cared for and treated with dignity and respect. Staff were kind, considerate and caring. He was happy and enjoyed the company of the other residents. Thank you Hatley Court Haven you are wonderful.
11 November 2022
Second care home for mother in law, she is happy there and we are happy too.
08 November 2022
I would have no hesitation in recommending Hatley Court to anyone contemplating staying or visiting the establishment. My wife and I had a thoroughly enjoyable experience over two weeks and would have no hesitation in doing so again.
08 November 2022
I find the care home very welcoming and friendly to all. I visit on Tuesdays, enjoy a very good lunch with my husband. On occasion, he has not been shaved - short of staff I presume! Activities that I have seen are very good, a lovely lady leads and knows them all. Only being there for three hours a week it is difficult to give excellent! When my time comes, I would be happy to spend my last days there.
08 November 2022
He considered his room as his home, was happy. Staff always had a cheerful word with him, considerate of his needs.
08 November 2022
Mum appears to be happy and content. Her only negative comments regard the food at times which can be very bland/very same a lot of the time. I appreciate it can be difficult to get a resident to do something and they can only be encouraged but feel Mum could be pushed more for the benefit of her well being. There is a lack of communication when there is a change in management (was not aware at all).
08 November 2022
Care staff seem caring.
08 November 2022
Friends just home from 2 weeks respite, can't praise the staff high enough. Our friend looks so well and her husband who doesn't have dementia but stayed with her loved it too. So much so they have booked for Christmas. We visited and were made so welcome each time nothing was too much trouble. Thank you all.
08 November 2022
Hair could be washed more regularly, facial hair removed more regularly. We did supply a lady shaver staff said they couldn't find it. I went to my sister's room, the lady shaver was in the bathroom cabinet. Sometimes false teeth missing. Good food and good activities.
08 November 2022
Our wife and mother to two daughters has been at Hatley Court Haven since beginning of July 2022 following five months at the hospital due to a stroke. She came here for a week but family could not cope with the continuous attendance required night and day, therefore fortunately, there was a placement at Hatley Court for her. As you can see from the review below we are essentially very pleased with the care and attention she receives at Hatley Court - maybe she will return home?
08 November 2022
I find the home satisfactory for my mother, the only problem is she loses things. Two sets of hearing aids and a watch, also clothes.
31 October 2022
I visited my mother at the beginning of the month and all residents looked happy and well cared for. The facilities were clean and the lunch smelt very good - we left just before serving began. Members of staff were friendly and attended to the residents needs.