Submit a Review for Cartref Care Home
Brecon Road, Hay-on-Wye, Hereford, HR3 5PJ
View Full Details of Cartref Care HomeLatest Reviews for Cartref Care Home
25 July 2024
All the staff are well trained and genuinely caring. The communication between the staff and family is excellent and the manager is friendly and efficient.
11 March 2024
I am very pleased with Cartref, thank you to all concerned.
19 September 2023
I regularly visit Cartref to hold an informal and meaningful church service. With a group of residents we sing hymns together, have a Bible reading with a short and encouraging message and a prayer. The leadership and staff are so friendly and helpful each time I visit. I also must say that staff interaction with the residents is excellent. I see first hand the respect and friendliness that is shown to residents, which is professional and supportive. They really care about the residents and are always there to respond to their needs. Definitely five stars.
07 September 2023
I arranged for my husband to become a resident at Cartref after five years of him becoming more and more withdrawn, following ill health and retirement. Doctors gave him various anti-depressants and other treatment for depression, none of which helped. Moving him to Cartref has made a huge difference and he is returning to his previous, cheerful self. All the staff at Cartref are wonderful, so kind and helpful with nothing being too much trouble. I cannot thank them all enough.
21 August 2023
I have found that Cartref Care Home (Hay-on-Wye) is very, very good. I really can't fault what they do. My brother is so happy there. All staff are very kind and caring. Nothing seems too much trouble. I could recommend it to others.
13 July 2023
Great care home with staff that really care for the patients. Always good vibes when I visit.
29 June 2023
Mum has been in Cartref Care Home for nearly a year. She says that the food is good and the staff are very kind and caring. There are some events and activities such as trips and visits from singers etc. There is a small garden for the summer. Her room (single, en-suite) looks fine. However, the best and most important feature of Cartref is the excellent staff who are very caring.
29 June 2023
I could not ask for a better place for my father to live. I chose Cartref Care Home, after visiting several homes, because it had the best atmosphere and all the residents seemed happy and content. It is a small home and all of the staff seem to enjoy their jobs and are dedicated to providing a high level of care. They treat the residents with great dignity. The food is excellent - homemade and of very good quality. The bedrooms are cheerful and there is a good range of activities. I'm very glad I chose Cartref.
26 June 2023
Friendly, very clean, staff are always happy to help. Activities are nice and residents seem to enjoy them. The garden is always kept lovely.
20 April 2023
Mother-in-law is very happy and content at Cartref Care Home. All staff are very efficient and caring and nothing is too much trouble.
18 April 2023
My mother has been shown so much care and kindness. Every member of staff really communicates with residents and focuses on individual needs. She has been helped to make her room as close to home as possible and has all her pictures and ornaments. She loves the catering and tea parties for events and birthdays. Cannot thank all at Cartref Care Home enough.
14 April 2023
Lovely welcoming home; staff are friendly and caring and nothing is too much trouble for them. The last couple of years has been very hard with covid, staffing etc but they’ve never failed in their caring of the residents. In December it was my mum's 100th birthday and they gave her a wonderful party to say the least. I cannot fault the care given from top to bottom it’s wonderful
19 April 2021
Cannot mark rooms, never seen inside one due to lockdown, but my mother says it is lovely.
02 April 2021
Since my sister has been at Cartref she has been very happy with the staff and her care. I have found the staff very helpful and during Covid they have been happy to have her in their care, whilst not seeing her and only speaking on the phone.
26 March 2021
I have been in to Cartref Care Home many times over the years - the residents I have met have always seemed happy and content and the staff have also been helpful and friendly.
15 March 2021
I am very happy with the care provided by the team at Cartref for my mother. I know that she feels secure there and regards it as her home.
15 February 2021
My mother arrived at Cartref when we were in full Covid-19 lockdown so I have not been inside the home. All staff have been very friendly and helpful. I can ring and speak to my mother on the telephone and also see and talk to her through the window. I call with items for my mother most weeks and I'm always greeted with kindness. Keep up the good work through these bad times. Excellent home.
12 February 2021
Covid restrictions in place - high standards regarding visiting. Care is amazing, Dad is a challenge and staff adapt to his changing behaviour. I'm updated as and when needed with his care needs and relevant health care, practitioners are involved when needed. I'm extremely happy with the care and support that is given.
04 February 2021
My late sister-in-law was a resident for 5 years at Cartref Care Home, in that time she was treated with kindness and respect. The staff were always most helpful and pleasant to my late husband and myself. We made friends with another resident and visited him regularly after my relative died. I would certainly recommend Cartref Residential Home. Thank you.
03 February 2021
Whereas the care of my father is excellent, we feel that information about my father's needs and wellbeing is slow at being relayed to us.
Latest Reviews for Cartref Care Home
25 July 2024
All the staff are well trained and genuinely caring. The communication between the staff and family is excellent and the manager is friendly and efficient.
11 March 2024
I am very pleased with Cartref, thank you to all concerned.
19 September 2023
I regularly visit Cartref to hold an informal and meaningful church service. With a group of residents we sing hymns together, have a Bible reading with a short and encouraging message and a prayer. The leadership and staff are so friendly and helpful each time I visit. I also must say that staff interaction with the residents is excellent. I see first hand the respect and friendliness that is shown to residents, which is professional and supportive. They really care about the residents and are always there to respond to their needs. Definitely five stars.
07 September 2023
I arranged for my husband to become a resident at Cartref after five years of him becoming more and more withdrawn, following ill health and retirement. Doctors gave him various anti-depressants and other treatment for depression, none of which helped. Moving him to Cartref has made a huge difference and he is returning to his previous, cheerful self. All the staff at Cartref are wonderful, so kind and helpful with nothing being too much trouble. I cannot thank them all enough.
21 August 2023
I have found that Cartref Care Home (Hay-on-Wye) is very, very good. I really can't fault what they do. My brother is so happy there. All staff are very kind and caring. Nothing seems too much trouble. I could recommend it to others.
13 July 2023
Great care home with staff that really care for the patients. Always good vibes when I visit.
29 June 2023
Mum has been in Cartref Care Home for nearly a year. She says that the food is good and the staff are very kind and caring. There are some events and activities such as trips and visits from singers etc. There is a small garden for the summer. Her room (single, en-suite) looks fine. However, the best and most important feature of Cartref is the excellent staff who are very caring.
29 June 2023
I could not ask for a better place for my father to live. I chose Cartref Care Home, after visiting several homes, because it had the best atmosphere and all the residents seemed happy and content. It is a small home and all of the staff seem to enjoy their jobs and are dedicated to providing a high level of care. They treat the residents with great dignity. The food is excellent - homemade and of very good quality. The bedrooms are cheerful and there is a good range of activities. I'm very glad I chose Cartref.
26 June 2023
Friendly, very clean, staff are always happy to help. Activities are nice and residents seem to enjoy them. The garden is always kept lovely.
20 April 2023
Mother-in-law is very happy and content at Cartref Care Home. All staff are very efficient and caring and nothing is too much trouble.
18 April 2023
My mother has been shown so much care and kindness. Every member of staff really communicates with residents and focuses on individual needs. She has been helped to make her room as close to home as possible and has all her pictures and ornaments. She loves the catering and tea parties for events and birthdays. Cannot thank all at Cartref Care Home enough.
14 April 2023
Lovely welcoming home; staff are friendly and caring and nothing is too much trouble for them. The last couple of years has been very hard with covid, staffing etc but they’ve never failed in their caring of the residents. In December it was my mum's 100th birthday and they gave her a wonderful party to say the least. I cannot fault the care given from top to bottom it’s wonderful
19 April 2021
Cannot mark rooms, never seen inside one due to lockdown, but my mother says it is lovely.
02 April 2021
Since my sister has been at Cartref she has been very happy with the staff and her care. I have found the staff very helpful and during Covid they have been happy to have her in their care, whilst not seeing her and only speaking on the phone.
26 March 2021
I have been in to Cartref Care Home many times over the years - the residents I have met have always seemed happy and content and the staff have also been helpful and friendly.
15 March 2021
I am very happy with the care provided by the team at Cartref for my mother. I know that she feels secure there and regards it as her home.
15 February 2021
My mother arrived at Cartref when we were in full Covid-19 lockdown so I have not been inside the home. All staff have been very friendly and helpful. I can ring and speak to my mother on the telephone and also see and talk to her through the window. I call with items for my mother most weeks and I'm always greeted with kindness. Keep up the good work through these bad times. Excellent home.
12 February 2021
Covid restrictions in place - high standards regarding visiting. Care is amazing, Dad is a challenge and staff adapt to his changing behaviour. I'm updated as and when needed with his care needs and relevant health care, practitioners are involved when needed. I'm extremely happy with the care and support that is given.
04 February 2021
My late sister-in-law was a resident for 5 years at Cartref Care Home, in that time she was treated with kindness and respect. The staff were always most helpful and pleasant to my late husband and myself. We made friends with another resident and visited him regularly after my relative died. I would certainly recommend Cartref Residential Home. Thank you.
03 February 2021
Whereas the care of my father is excellent, we feel that information about my father's needs and wellbeing is slow at being relayed to us.