Submit a Review for Sycamore Care Centre - Boldon
New Road, Boldon Colliery, NE35 9DR
View Full Details of Sycamore Care Centre - BoldonLatest Reviews for Sycamore Care Centre - Boldon
26 March 2025
I would like to thank you on behalf of myself and my brother. I have already submitted a review earlier in the year but wanted to thank you for your support after our mum passed. I had a call asking how we were coping and a lovely gift of flowers plus staff representing the care home attended her funeral. At a time of great sorrow you helped alleviate some of the grief with your thoughtfulness. The kindness and support you show the residents and relatives is something very special.
01 October 2024
A warm, welcoming, and vibrant home with a genuine heart where loved ones are cared for and nurtured! Nobody relishes the thought of a loved one requiring residential care. Faced with this issue we looked at almost 20 provisions before choosing Sycamore Care Centre Boldon. This proved an excellent choice, one that I can fully recommend. Mum resided at Sycamore for 22 months during which Sycamore enriched her life due to positive care and regular, meaningful activities. The staff at Sycamore proved second to none, demonstrating care, smiles, compassion, and genuine empathy for residents. This was combined with skill and resilience in day-to-day care. Mum developed positive relationships with fellow residents and staff alike as we as family members were also able to do. When issues arose, we could discuss them openly with staff and approachable management, enabling positive outcomes. When Mum unexpectedly passed away recently the kindness and support were simply overwhelming.
25 July 2024
I cannot recommend this home highly enough. My mother had extremely complex medical needs. The staff were exceptional in providing nursing care and compassion. The decor in the home is beautiful. The food was excellent (and she was very fussy). Nothing was a problem or too much trouble for the staff. When my mother passed away, the kindness and support shown to us was exemplary. Thank you to you all.
07 May 2024
My partner's stay at Sycamore Care Centre was first class. All staff are fantastic, professional and very hard working, demonstrating lots of empathy and an abundance of social skills dealing with inpatients with very varying complex needs. They made my experience as a daily visitor much nicer knowing everyone was so helpful, supportive, maintaining their focus on their job at hand whilst building a great rapport with me. The home itself is a lovely modern environment with plenty of lounges and large corridors. Daily entertainment was great too.
19 December 2023
My dad had a short stay in the Sycamore Care Centre - Boldon before he passed away. The staff treated my dad with great dignity and respect while he was receiving end-of-life care. The staff were always there with support and assistance at a very difficult time for my family. Thank you.
16 November 2023
Poor atmosphere. The food is very poor, cheap and bland and very small portions, not balanced and no fresh fruit. Some carers are very good but some have no training. Would not recommend.
16 November 2023
My mam was fast tracked to this care home from hospital in January 2023. The food they serve is really bad, very small portions and poor quality food. Very rarely any decent fruit or vegetables, older people need nutritional food and nice quality food with plenty of choice. My mam will hardly ever eat the food, it causes her distress it is so bad. Older people should be given the best food.
11 May 2023
I cannot praise the staff and management of Sycamore Care Centre - Boldon highly enough. They are an unselfish team of dedicated individuals who have one of the toughest roles in caring for aged guests - many at end of life. My mum has received 24-hour attention, and no matter what the call - it is carried out with great consideration and respect. They seem to cope with every challenge with a smile and grace, from the manager all the way to the cleaning and maintenance personnel. I am totally impressed. The facility is more like a 4-star hotel than for care!
17 March 2023
From the management to the staff, my mother has been welcomed into the care home. Everyone has been so caring and approachable, and my mother seems so happy and content. She always has company and activities going on to keep her engaged, and I know she is safe and warm.
14 December 2022
Everyone at the Care Centre went above and beyond what was needed. The care and compassion shown to my late Father were humbling. I am glad he managed his last few weeks here as he was a person and not just a room number. Thank you again for the dedication of all of the team.
28 October 2022
In my experience, Sycamore Care Centre has everything that a family could wish for in relation to care for a loved one. All the necessary components, such as efficiency, cleanliness, dedication, attentiveness and compassion, are all of the highest standards. The Centre is managed in a way that has exceeded all expectations, and the staff are all highly trained and present as genuine, caring and devoted people. As a family, we are so happy and relieved that Mam has agreed to spend her final years at Sycamore.
28 September 2022
Very pleased indeed. My mother is a new resident, and the quality of care she is receiving has been excellent up to now. I have been particularly impressed by the professionalism and positive attitude of the staff.
16 September 2022
I have found Sycamore Care Centre - Boldon to be a very good standard of care. Since my dad became an occupant of the home, I have found he is included with other residents in activities and is included with staff. His room is clean and tidy, he is fed well, and his general well-being is good. He is kept clean and fresh.
26 August 2022
Lovely care home.
31 May 2022
The carers and staff at Sycamore Care Centre have all been exceptional - much to my surprise my great aunt has settled in very well. She enjoys all the activities and has made lots of friends in a short period of time which is lovely to see.
25 April 2022
Sycamore Care has been an absolute lifeline to my mam and stepdad. If It wasn't for Sycamore, my mam wouldn't be here today. I can't thank the company enough, for all members of staff, thank you so much.
25 April 2022
I have no areas of concern regarding the care and support my mum receives at Sycamore. I am comfortable and confident that the staff and management are caring for her needs. This is particularly important for me as I don't live locally. Many thanks.
25 April 2022
Efficiently and professionally managed. Nursing and care providers are supportive and helpful to family members, always finding the time to answer questions. All care workers are kind, compassionate and supportive to residents. They carry out their difficult jobs with patience and good humour, providing a safe and caring environment.
03 December 2021
My mum was a resident at this home for two years. Since the present owners took over the overall care and love given to her was just amazing. The staff kept in touch throughout the pandemic with updates about visits etc but the best thing was knowing that my mum received genuine love from the staff. Unfortunately, she passed away at the end of November but I know that everything was done to make her feel she was surrounded by love and genuine caring people. The accommodation is the best I have seen and the staff are like earth angels. Special thanks go to one member of staff and I will be forever grateful to her. If you have to put your loved ones into a care home this is the only place I would recommend - first class.
17 March 2021
During the exceptionally difficult time of Coivd-19, the staff have been fantastic. Although always great, they've had to be surrogate family to the residents too. Always professional yet caring and compassionate too, they've shown concern for us as family members too as well as looking after our relatives.
Latest Reviews for Sycamore Care Centre - Boldon
26 March 2025
I would like to thank you on behalf of myself and my brother. I have already submitted a review earlier in the year but wanted to thank you for your support after our mum passed. I had a call asking how we were coping and a lovely gift of flowers plus staff representing the care home attended her funeral. At a time of great sorrow you helped alleviate some of the grief with your thoughtfulness. The kindness and support you show the residents and relatives is something very special.
01 October 2024
A warm, welcoming, and vibrant home with a genuine heart where loved ones are cared for and nurtured! Nobody relishes the thought of a loved one requiring residential care. Faced with this issue we looked at almost 20 provisions before choosing Sycamore Care Centre Boldon. This proved an excellent choice, one that I can fully recommend. Mum resided at Sycamore for 22 months during which Sycamore enriched her life due to positive care and regular, meaningful activities. The staff at Sycamore proved second to none, demonstrating care, smiles, compassion, and genuine empathy for residents. This was combined with skill and resilience in day-to-day care. Mum developed positive relationships with fellow residents and staff alike as we as family members were also able to do. When issues arose, we could discuss them openly with staff and approachable management, enabling positive outcomes. When Mum unexpectedly passed away recently the kindness and support were simply overwhelming.
25 July 2024
I cannot recommend this home highly enough. My mother had extremely complex medical needs. The staff were exceptional in providing nursing care and compassion. The decor in the home is beautiful. The food was excellent (and she was very fussy). Nothing was a problem or too much trouble for the staff. When my mother passed away, the kindness and support shown to us was exemplary. Thank you to you all.
07 May 2024
My partner's stay at Sycamore Care Centre was first class. All staff are fantastic, professional and very hard working, demonstrating lots of empathy and an abundance of social skills dealing with inpatients with very varying complex needs. They made my experience as a daily visitor much nicer knowing everyone was so helpful, supportive, maintaining their focus on their job at hand whilst building a great rapport with me. The home itself is a lovely modern environment with plenty of lounges and large corridors. Daily entertainment was great too.
19 December 2023
My dad had a short stay in the Sycamore Care Centre - Boldon before he passed away. The staff treated my dad with great dignity and respect while he was receiving end-of-life care. The staff were always there with support and assistance at a very difficult time for my family. Thank you.
16 November 2023
Poor atmosphere. The food is very poor, cheap and bland and very small portions, not balanced and no fresh fruit. Some carers are very good but some have no training. Would not recommend.
16 November 2023
My mam was fast tracked to this care home from hospital in January 2023. The food they serve is really bad, very small portions and poor quality food. Very rarely any decent fruit or vegetables, older people need nutritional food and nice quality food with plenty of choice. My mam will hardly ever eat the food, it causes her distress it is so bad. Older people should be given the best food.
11 May 2023
I cannot praise the staff and management of Sycamore Care Centre - Boldon highly enough. They are an unselfish team of dedicated individuals who have one of the toughest roles in caring for aged guests - many at end of life. My mum has received 24-hour attention, and no matter what the call - it is carried out with great consideration and respect. They seem to cope with every challenge with a smile and grace, from the manager all the way to the cleaning and maintenance personnel. I am totally impressed. The facility is more like a 4-star hotel than for care!
17 March 2023
From the management to the staff, my mother has been welcomed into the care home. Everyone has been so caring and approachable, and my mother seems so happy and content. She always has company and activities going on to keep her engaged, and I know she is safe and warm.
14 December 2022
Everyone at the Care Centre went above and beyond what was needed. The care and compassion shown to my late Father were humbling. I am glad he managed his last few weeks here as he was a person and not just a room number. Thank you again for the dedication of all of the team.
28 October 2022
In my experience, Sycamore Care Centre has everything that a family could wish for in relation to care for a loved one. All the necessary components, such as efficiency, cleanliness, dedication, attentiveness and compassion, are all of the highest standards. The Centre is managed in a way that has exceeded all expectations, and the staff are all highly trained and present as genuine, caring and devoted people. As a family, we are so happy and relieved that Mam has agreed to spend her final years at Sycamore.
28 September 2022
Very pleased indeed. My mother is a new resident, and the quality of care she is receiving has been excellent up to now. I have been particularly impressed by the professionalism and positive attitude of the staff.
16 September 2022
I have found Sycamore Care Centre - Boldon to be a very good standard of care. Since my dad became an occupant of the home, I have found he is included with other residents in activities and is included with staff. His room is clean and tidy, he is fed well, and his general well-being is good. He is kept clean and fresh.
26 August 2022
Lovely care home.
31 May 2022
The carers and staff at Sycamore Care Centre have all been exceptional - much to my surprise my great aunt has settled in very well. She enjoys all the activities and has made lots of friends in a short period of time which is lovely to see.
25 April 2022
Sycamore Care has been an absolute lifeline to my mam and stepdad. If It wasn't for Sycamore, my mam wouldn't be here today. I can't thank the company enough, for all members of staff, thank you so much.
25 April 2022
I have no areas of concern regarding the care and support my mum receives at Sycamore. I am comfortable and confident that the staff and management are caring for her needs. This is particularly important for me as I don't live locally. Many thanks.
25 April 2022
Efficiently and professionally managed. Nursing and care providers are supportive and helpful to family members, always finding the time to answer questions. All care workers are kind, compassionate and supportive to residents. They carry out their difficult jobs with patience and good humour, providing a safe and caring environment.
03 December 2021
My mum was a resident at this home for two years. Since the present owners took over the overall care and love given to her was just amazing. The staff kept in touch throughout the pandemic with updates about visits etc but the best thing was knowing that my mum received genuine love from the staff. Unfortunately, she passed away at the end of November but I know that everything was done to make her feel she was surrounded by love and genuine caring people. The accommodation is the best I have seen and the staff are like earth angels. Special thanks go to one member of staff and I will be forever grateful to her. If you have to put your loved ones into a care home this is the only place I would recommend - first class.
17 March 2021
During the exceptionally difficult time of Coivd-19, the staff have been fantastic. Although always great, they've had to be surrogate family to the residents too. Always professional yet caring and compassionate too, they've shown concern for us as family members too as well as looking after our relatives.