Latest Reviews for The Croft
11 April 2023
My sister has been at The Croft for a year. I am an infrequent visitor due to location and my experience of some aspects of her care are limited. The move, due to the closure of her previous home, was traumatic for her. The changes to her expectations and routines upset her and her behaviour deteriorated, as did her health and well-being. I was not contacted to inform me of concerns, though staff evidently found it difficult to understand her needs. I visited five months after her move and was shocked and upset by the changes I saw. I addressed these with the manager and things improved rapidly once the staff understood the lady she had been and the preferences she had but didn't know how to express. She now seems happy, is much healthier and her anti-social behaviour has ceased. Trust is developing with the staff and there is a greater understanding of her personality and needs. I am pleased with the improvements and I now feel confident that my sister is happy and well cared for at The Croft.
21 September 2021
I have been living at The Croft for over 22 years. I am happy and well looked after by a great team. I enjoy trips and outings. The food is very good. I enjoy my space in my luxurious bedroom.
01 July 2021
No problem with anything, been nothing but helpful since my son has been there. Wish he'd gone there earlier.
02 April 2019
I enjoy spending my free time at The Croft. I enjoy choices of meals and food is great. I like going out with staff dining out and to concerts. I am happy to have the staff, they can chat to me whenever I need.
Latest Reviews for The Croft
11 April 2023
My sister has been at The Croft for a year. I am an infrequent visitor due to location and my experience of some aspects of her care are limited. The move, due to the closure of her previous home, was traumatic for her. The changes to her expectations and routines upset her and her behaviour deteriorated, as did her health and well-being. I was not contacted to inform me of concerns, though staff evidently found it difficult to understand her needs. I visited five months after her move and was shocked and upset by the changes I saw. I addressed these with the manager and things improved rapidly once the staff understood the lady she had been and the preferences she had but didn't know how to express. She now seems happy, is much healthier and her anti-social behaviour has ceased. Trust is developing with the staff and there is a greater understanding of her personality and needs. I am pleased with the improvements and I now feel confident that my sister is happy and well cared for at The Croft.
21 September 2021
I have been living at The Croft for over 22 years. I am happy and well looked after by a great team. I enjoy trips and outings. The food is very good. I enjoy my space in my luxurious bedroom.
01 July 2021
No problem with anything, been nothing but helpful since my son has been there. Wish he'd gone there earlier.
02 April 2019
I enjoy spending my free time at The Croft. I enjoy choices of meals and food is great. I like going out with staff dining out and to concerts. I am happy to have the staff, they can chat to me whenever I need.