Submit a Review for The Pantiles Care Home
67 Harriotts Lane, Ashtead, KT21 2QE
View Full Details of The Pantiles Care HomeLatest Reviews for The Pantiles Care Home
16 April 2025
The home has cared for Mum for nearly eleven years. They have managed her dementia and mobility issues excellently. I am grateful for their understanding of her complex needs.
07 April 2025
The staff at The Pantiles cared for my mum so well during her 4 month stay there. The home is very well led and the manager goes above and beyond to help in any way she can. The staff are all friendly and kind and they treated my mum with dignity and respect. I would highly recommend this home.
29 November 2024
My mother spent four to five years cared for at The Pantiles where she was well looked after. I visited very often, daily as she declined. The staff and the manager were kind, caring and thoughtful. I had every confidence that Mum would not have better care anywhere else. Mum was able to die there, not being sent off to hospital to die. I was and am very grateful for that. At 78 I am working towards booking in there myself when the time comes, as long as the current manager is still in charge. She is an excellent manager; efficient and kind.
19 November 2024
My mother received wonderful care at Pantiles. The manager there is just excellent and all the staff so caring and well trained. My mother always said how well cared for she was, and she just loved the food and her lovely room. I always felt she was in excellent hands there.
08 April 2024
Wonderful home that has provided years of loving care to my grandfather. Holistic and pragmatic approach. Very well led, with an engaged and experienced team. Nice setting and appropriate facilities. Always clean.
05 April 2024
The care my father receives could not be better. The staff are brilliant and when I visit him you can tell that he is well looked after. The home is managed by an experienced manager, she really sets a positive tone in the home and is a true leader. The patience that the staff have is incredible and to know that your 'loved one' is being so well looked after means that I personally have never had to worry about my father. He has always interacted well with the staff. It is great to see the banter between the staff and the residents and I think that this has a lot to do with the size of the home. The staff truly get to know their residents and really care about them. My father has on a couple of occasions been pretty ill but due to the overall care he has received and he has survived on both occasions which has inevitably given me longer with him than I otherwise would have had. I also want to mention one member of staff in particular who has developed a special bond with my father which is great to see.
29 November 2022
My Dad had a very positive stay at The Pantiles. During his six-week stay, he was treated with kindness and care. He could not praise the staff enough. His room was clean, bright, comfortable and spacious. Management is excellent. Visiting the home was easy for friends and relatives, which dispelled any feelings of isolation. We would recommend this home.
05 September 2022
My mum spent 8 months in the Pantiles before she sadly passed away. From the first day my mum arrived, I knew this was the perfect place for her to live out her life. The manager goes way above and beyond to make sure everything is as homely as possible and nothing is too much trouble. The care is first class and every one of the staff was fantastic. My mum was not always the easiest to deal with but they knew exactly how to calm her down and keep her happy. I wouldn't think twice to recommend The Pantiles to any of my family or friends.
28 June 2022
My friend's father spent just over 4 weeks at The Pantiles Care Home for some respite care. I have spent a lot of time in many care homes over the past 25 years and I can honestly say The Pantiles Care Home is one of the best I’ve been in. The manager is superb and goes above and beyond to ensure each resident is as happy and comfortable as possible, the team are all so welcoming, caring and friendly too. The activity girl is one of the most enthusiastic I’ve come across and I’m reliably told the food is good too. The team are all regular staff rather than agency staff so the continuity of care is outstanding. I wouldn’t hesitate to recommend The Pantiles Care Home to anyone looking for a care home.
23 April 2019
My mother has now been resident at The Pantiles for over a year. She is happy at The Pantiles. The most important element of any residential setting is the staff team. The staff team are led outstandingly by their manager who has a huge breath of experience. As a frequent visitor, I have observed the caring staff team go the extra mile on many occasions. My mum is treated with thoughtfulness, understanding and with dignity. The staff’s gentle humour with the residents goes a long way. I don’t think you would be able to get any better care.
04 March 2019
The Pantiles Care Home provides our mother with a wonderful setting in which to enjoy the remaining chapter of her life. Mum has been living here for approximately sixteen months and is elderly with progressive dementia. She moved into a brand new ground floor room conversion with an ensuite toilet and sink. The bay windows aspect gives a lovely view of the front garden and provides a lot of clear daylight. The manager runs the home with a real passion and commitment and supports her very caring staff in providing an amazing level of care and compassion to mum and all the residents, however challenging their behaviours become. My sister and I visit regularly and are always made to feel very welcome and kept up to date with any personal developments regarding mum. The manager has created something very unique here and should be applauded for her extreme dedication in carrying out her duties. I would have absolutely no hesitation in recommending The Pantiles Care Home.
04 March 2019
I have visited Pantiles on several occasions, each time I was impressed with my greeting from very friendly approachable staff. The residents always appeared very happy in the lovely clean, fresh smelling homely surroundings. Wonderful to see the homes pet in the reception area. I have noted residents talking to the parrot and enjoying the quirkiness of such a beautiful bird. I have had 27 years experience in many forms, meeting home managers and working with them. The manager is the most dedicated hard-working home manager I have ever met, I cannot recommend Pantiles highly enough.
Latest Reviews for The Pantiles Care Home
16 April 2025
The home has cared for Mum for nearly eleven years. They have managed her dementia and mobility issues excellently. I am grateful for their understanding of her complex needs.
07 April 2025
The staff at The Pantiles cared for my mum so well during her 4 month stay there. The home is very well led and the manager goes above and beyond to help in any way she can. The staff are all friendly and kind and they treated my mum with dignity and respect. I would highly recommend this home.
29 November 2024
My mother spent four to five years cared for at The Pantiles where she was well looked after. I visited very often, daily as she declined. The staff and the manager were kind, caring and thoughtful. I had every confidence that Mum would not have better care anywhere else. Mum was able to die there, not being sent off to hospital to die. I was and am very grateful for that. At 78 I am working towards booking in there myself when the time comes, as long as the current manager is still in charge. She is an excellent manager; efficient and kind.
19 November 2024
My mother received wonderful care at Pantiles. The manager there is just excellent and all the staff so caring and well trained. My mother always said how well cared for she was, and she just loved the food and her lovely room. I always felt she was in excellent hands there.
08 April 2024
Wonderful home that has provided years of loving care to my grandfather. Holistic and pragmatic approach. Very well led, with an engaged and experienced team. Nice setting and appropriate facilities. Always clean.
05 April 2024
The care my father receives could not be better. The staff are brilliant and when I visit him you can tell that he is well looked after. The home is managed by an experienced manager, she really sets a positive tone in the home and is a true leader. The patience that the staff have is incredible and to know that your 'loved one' is being so well looked after means that I personally have never had to worry about my father. He has always interacted well with the staff. It is great to see the banter between the staff and the residents and I think that this has a lot to do with the size of the home. The staff truly get to know their residents and really care about them. My father has on a couple of occasions been pretty ill but due to the overall care he has received and he has survived on both occasions which has inevitably given me longer with him than I otherwise would have had. I also want to mention one member of staff in particular who has developed a special bond with my father which is great to see.
29 November 2022
My Dad had a very positive stay at The Pantiles. During his six-week stay, he was treated with kindness and care. He could not praise the staff enough. His room was clean, bright, comfortable and spacious. Management is excellent. Visiting the home was easy for friends and relatives, which dispelled any feelings of isolation. We would recommend this home.
05 September 2022
My mum spent 8 months in the Pantiles before she sadly passed away. From the first day my mum arrived, I knew this was the perfect place for her to live out her life. The manager goes way above and beyond to make sure everything is as homely as possible and nothing is too much trouble. The care is first class and every one of the staff was fantastic. My mum was not always the easiest to deal with but they knew exactly how to calm her down and keep her happy. I wouldn't think twice to recommend The Pantiles to any of my family or friends.
28 June 2022
My friend's father spent just over 4 weeks at The Pantiles Care Home for some respite care. I have spent a lot of time in many care homes over the past 25 years and I can honestly say The Pantiles Care Home is one of the best I’ve been in. The manager is superb and goes above and beyond to ensure each resident is as happy and comfortable as possible, the team are all so welcoming, caring and friendly too. The activity girl is one of the most enthusiastic I’ve come across and I’m reliably told the food is good too. The team are all regular staff rather than agency staff so the continuity of care is outstanding. I wouldn’t hesitate to recommend The Pantiles Care Home to anyone looking for a care home.
23 April 2019
My mother has now been resident at The Pantiles for over a year. She is happy at The Pantiles. The most important element of any residential setting is the staff team. The staff team are led outstandingly by their manager who has a huge breath of experience. As a frequent visitor, I have observed the caring staff team go the extra mile on many occasions. My mum is treated with thoughtfulness, understanding and with dignity. The staff’s gentle humour with the residents goes a long way. I don’t think you would be able to get any better care.
04 March 2019
The Pantiles Care Home provides our mother with a wonderful setting in which to enjoy the remaining chapter of her life. Mum has been living here for approximately sixteen months and is elderly with progressive dementia. She moved into a brand new ground floor room conversion with an ensuite toilet and sink. The bay windows aspect gives a lovely view of the front garden and provides a lot of clear daylight. The manager runs the home with a real passion and commitment and supports her very caring staff in providing an amazing level of care and compassion to mum and all the residents, however challenging their behaviours become. My sister and I visit regularly and are always made to feel very welcome and kept up to date with any personal developments regarding mum. The manager has created something very unique here and should be applauded for her extreme dedication in carrying out her duties. I would have absolutely no hesitation in recommending The Pantiles Care Home.
04 March 2019
I have visited Pantiles on several occasions, each time I was impressed with my greeting from very friendly approachable staff. The residents always appeared very happy in the lovely clean, fresh smelling homely surroundings. Wonderful to see the homes pet in the reception area. I have noted residents talking to the parrot and enjoying the quirkiness of such a beautiful bird. I have had 27 years experience in many forms, meeting home managers and working with them. The manager is the most dedicated hard-working home manager I have ever met, I cannot recommend Pantiles highly enough.