Submit a Review for Lyle House Care Home
207 Arabella Drive, London, SW15 5LH
View Full Details of Lyle House Care HomeLatest Reviews for Lyle House Care Home
04 September 2024
I stayed for a week in respite care. My overall impression was excellent. I didn't take part in the activities because of my condition, although invited to do so, so couldn't comment here. I have a special diet and so provided much of my own food which staff were very good in assisting me with, hence satisfactory. If in for longer I'm sure the kitchen would be able to provide food more suitable for my diet.
22 August 2024
I would like to say a huge thank you to the team at Lyle House Care Home for the support and opportunity to leave London and meet other members of my family in Russia. I was reassured that my mum would be happy, content and well thanks to the hard work and dedication of the staff. Lots of thanks to everybody!
22 August 2024
Staff are very happy when we walk in and it continues until I leave. It's clean and tidy when visiting and my wife seems to be happy.
10 July 2024
I am very happy with the treatment my mother is receiving at Lyle House. The staff are all very kind and helpful.
09 July 2024
Lyle House is run by a lovely group of people who are dedicated and on hand during the day and evening. A very clean environment with freshly cooked food every day, there is plenty to eat. Also, there is a café and a little pub as well with outside seating areas in the garden and lots of space for all of the residents. A fantastic environment for the residents.
02 July 2024
Mum has been at Lyle House since January and the lift has been out of action twice leaving her and others stranded on the third floor, one lift for seventy residents and staff is inadequate. Poor communication with staff. Lengthy waits for medical issues to be addressed. Total lack of engagement from staff with residents (often seen on their phones - not leading activities). Manager and her deputy have been quick to respond to complaints but impossible for them to oversee true picture daily. I have found dirty clothes put back in Mum's wardrobe.
24 June 2024
Great expereince. Staff extremely friendly and compassionate to my brother. Thank you!
20 June 2024
Mum moved in Feb and I am very happy the way she has settled in. Staff are very nice never seen her so happy was not sure how she would accept the change after 20 years alone at home.
21 May 2024
The home is very clean and the staff are friendly and helpful, keeping me informed about what my dad is up to. He is very settled in the environment, he joins in activities and goes on small outings as well.
09 October 2023
Lyle House tries to maintain an adequate level of staff, but like all institutions experience shortages at times due to personnel leaving to cut travel times, or earn a little more. This has resulted in difficulties with home managers. The lack of a regular receptionist means others have to cover. This must lead to staff stress. So sometimes I do have difficulty understanding what some staff are saying due to their speech patterns, and my partial deafness.
06 October 2023
Lyle House Care Home have made the move for my mother who has dementia into residential care a good experience. They have helped her settle in very well. The staff are respectful and caring. The home is clean and they provide good quality food with choices each day.
06 July 2023
Overall, I have observed that my mother is receiving adequate care and attention at the care home, for which I am grateful. However, I do have a significant concern regarding her dietary needs, as she follows a pescatarian diet and does not consume meat. It would be beneficial for the staff to be more attentive to this aspect of her dietary requirements. On a positive note, I have noticed that some of the staff members engage in friendly conversations and share moments of laughter with my mother, which is heartwarming to witness.
06 July 2023
The home is well-appointed and well-maintained. It’s clean and the staff keep residents clean and comfortable. It does not feel crowded and there are some interesting concept rooms like the cafe, the pub and the cinema room. The garden is ok, well designed at least for keeping residents cool in hot weather. Most of the reception staff are very capable and friendly. There seems to be quite a turnover of management which is a little unsettling, 3 managers in 3 years I think. Some of the care staff are truly excellent, some better than adequate and one or two seem a little lacking in empathy and basic practical skills. Activities are bought in, like singers and these are usually of a reasonable standard and quite entertaining, and the activity coordinators try hard to maintain a weekly programme, but I wonder about the lack of more intimate therapeutic engagement that might actually challenge and slow the inevitable descent into dementia. My mum and I have become quite fond of the team.
06 July 2023
My husband was treated friendly with courtesy and dignity, there were no restrictions on visiting for myself and friends which I think is important. He was made very comfortable, and well looked after
06 July 2023
Good care home with happy residents. Friendly, polite and helpful carers that keep me informed of resident. Great facilities such as cinema room, bar and cafe. Female receptionist is friendly as well.
29 June 2023
The management and staff are professional and approachable. I have found them to be responsive and supportive to any issues that my sister may have. Overall, the care home seems to be run efficiently and the facilities are clean and well maintained. I am particularly impressed with the staff and I hope that the care home is able to retain and attract quality staff (at all levels) and reward them appropriately for their hard work. I believe that competent and motivated staff and good facilities will be key to the ongoing success of the care home. I wish you well in the vital service that you provide.
29 June 2023
My mum is cared for and safe, so overall I think Lyle House Care Home is a good home, with decent facilities. Ideally, I would like to see more activities for the residents, but it’s a small team so I know they do what they can.
20 February 2023
Since my mother has been a resident at Lyle House the care she has received has been excellent. The staff always have time to stop and enquire as to how she is feeling, and when family members visit, they always make us feel comfortable and part of the family. For mum's 95th birthday last year, they arranged a private birthday party and could not do enough to accommodate all our needs. The management team are also very helpful and does whatever is needed to make life as easy as possible for residents and family. I would recommend Lyle House to any family needing care for family members.
13 February 2023
My mum has been a resident of Lyle House Care Home since November 2020. There have been consistent challenges during the period she has lived there, both from the Covid19 pandemic and with her own health challenges. Throughout this time, I have always found the staff to be kind, caring and very helpful. The home itself is very nice. It is modern and attractive with very good facilities.
07 June 2022
My aunt loves it at Lyle House. My aunt has gone from not wanting to go to the care home to please can I stay as everything is lovely, especially the staff. She has made friends and is so happy. It has given me peace of mind to see her so settled. Just like to say a big thank you to everyone at Lyle House.
Latest Reviews for Lyle House Care Home
04 September 2024
I stayed for a week in respite care. My overall impression was excellent. I didn't take part in the activities because of my condition, although invited to do so, so couldn't comment here. I have a special diet and so provided much of my own food which staff were very good in assisting me with, hence satisfactory. If in for longer I'm sure the kitchen would be able to provide food more suitable for my diet.
22 August 2024
I would like to say a huge thank you to the team at Lyle House Care Home for the support and opportunity to leave London and meet other members of my family in Russia. I was reassured that my mum would be happy, content and well thanks to the hard work and dedication of the staff. Lots of thanks to everybody!
22 August 2024
Staff are very happy when we walk in and it continues until I leave. It's clean and tidy when visiting and my wife seems to be happy.
10 July 2024
I am very happy with the treatment my mother is receiving at Lyle House. The staff are all very kind and helpful.
09 July 2024
Lyle House is run by a lovely group of people who are dedicated and on hand during the day and evening. A very clean environment with freshly cooked food every day, there is plenty to eat. Also, there is a café and a little pub as well with outside seating areas in the garden and lots of space for all of the residents. A fantastic environment for the residents.
02 July 2024
Mum has been at Lyle House since January and the lift has been out of action twice leaving her and others stranded on the third floor, one lift for seventy residents and staff is inadequate. Poor communication with staff. Lengthy waits for medical issues to be addressed. Total lack of engagement from staff with residents (often seen on their phones - not leading activities). Manager and her deputy have been quick to respond to complaints but impossible for them to oversee true picture daily. I have found dirty clothes put back in Mum's wardrobe.
24 June 2024
Great expereince. Staff extremely friendly and compassionate to my brother. Thank you!
20 June 2024
Mum moved in Feb and I am very happy the way she has settled in. Staff are very nice never seen her so happy was not sure how she would accept the change after 20 years alone at home.
21 May 2024
The home is very clean and the staff are friendly and helpful, keeping me informed about what my dad is up to. He is very settled in the environment, he joins in activities and goes on small outings as well.
09 October 2023
Lyle House tries to maintain an adequate level of staff, but like all institutions experience shortages at times due to personnel leaving to cut travel times, or earn a little more. This has resulted in difficulties with home managers. The lack of a regular receptionist means others have to cover. This must lead to staff stress. So sometimes I do have difficulty understanding what some staff are saying due to their speech patterns, and my partial deafness.
06 October 2023
Lyle House Care Home have made the move for my mother who has dementia into residential care a good experience. They have helped her settle in very well. The staff are respectful and caring. The home is clean and they provide good quality food with choices each day.
06 July 2023
Overall, I have observed that my mother is receiving adequate care and attention at the care home, for which I am grateful. However, I do have a significant concern regarding her dietary needs, as she follows a pescatarian diet and does not consume meat. It would be beneficial for the staff to be more attentive to this aspect of her dietary requirements. On a positive note, I have noticed that some of the staff members engage in friendly conversations and share moments of laughter with my mother, which is heartwarming to witness.
06 July 2023
The home is well-appointed and well-maintained. It’s clean and the staff keep residents clean and comfortable. It does not feel crowded and there are some interesting concept rooms like the cafe, the pub and the cinema room. The garden is ok, well designed at least for keeping residents cool in hot weather. Most of the reception staff are very capable and friendly. There seems to be quite a turnover of management which is a little unsettling, 3 managers in 3 years I think. Some of the care staff are truly excellent, some better than adequate and one or two seem a little lacking in empathy and basic practical skills. Activities are bought in, like singers and these are usually of a reasonable standard and quite entertaining, and the activity coordinators try hard to maintain a weekly programme, but I wonder about the lack of more intimate therapeutic engagement that might actually challenge and slow the inevitable descent into dementia. My mum and I have become quite fond of the team.
06 July 2023
My husband was treated friendly with courtesy and dignity, there were no restrictions on visiting for myself and friends which I think is important. He was made very comfortable, and well looked after
06 July 2023
Good care home with happy residents. Friendly, polite and helpful carers that keep me informed of resident. Great facilities such as cinema room, bar and cafe. Female receptionist is friendly as well.
29 June 2023
The management and staff are professional and approachable. I have found them to be responsive and supportive to any issues that my sister may have. Overall, the care home seems to be run efficiently and the facilities are clean and well maintained. I am particularly impressed with the staff and I hope that the care home is able to retain and attract quality staff (at all levels) and reward them appropriately for their hard work. I believe that competent and motivated staff and good facilities will be key to the ongoing success of the care home. I wish you well in the vital service that you provide.
29 June 2023
My mum is cared for and safe, so overall I think Lyle House Care Home is a good home, with decent facilities. Ideally, I would like to see more activities for the residents, but it’s a small team so I know they do what they can.
20 February 2023
Since my mother has been a resident at Lyle House the care she has received has been excellent. The staff always have time to stop and enquire as to how she is feeling, and when family members visit, they always make us feel comfortable and part of the family. For mum's 95th birthday last year, they arranged a private birthday party and could not do enough to accommodate all our needs. The management team are also very helpful and does whatever is needed to make life as easy as possible for residents and family. I would recommend Lyle House to any family needing care for family members.
13 February 2023
My mum has been a resident of Lyle House Care Home since November 2020. There have been consistent challenges during the period she has lived there, both from the Covid19 pandemic and with her own health challenges. Throughout this time, I have always found the staff to be kind, caring and very helpful. The home itself is very nice. It is modern and attractive with very good facilities.
07 June 2022
My aunt loves it at Lyle House. My aunt has gone from not wanting to go to the care home to please can I stay as everything is lovely, especially the staff. She has made friends and is so happy. It has given me peace of mind to see her so settled. Just like to say a big thank you to everyone at Lyle House.