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41 Moathouse Lane West, Wolverhampton, WV11 3HA
View Full Details of Waterside HouseLatest Reviews for Waterside House
14 March 2025
My wife was placed in Waterside House in September 2023 following a massive stroke which severely impaired her ability to communicate. From the moment she arrived she received wonderful care form all the staff from the home manager to the most junior carer. She was at times exceedingly difficult to care for, times when the staff showed her love patience and care for beyond what could be expected. The atmosphere of Waterside is one of love in everything they do, you feel it from the moment you walk into the home. That atmosphere of a second home is created by the dedicated staff who work tirelessly to maintain standards and make residents happy in what is a difficult period of their lives.
07 March 2025
When I visit my sister at the care home she always appears well cared for. The staff are always pleasant and approachable. The rooms are always tidy and there is a pleasant atmosphere.
06 March 2025
I could not recommend this care home enough. My mom is well cared for and looked after. All staff are very friendly.
06 March 2025
My sister has been in Waterside for over five years now, and we have never had any concern for her welfare. She could not be cared for any better. All the staff from management to carers, kitchen, entertainer and garden staff are so friendly and caring, and always there to ask anything and really go out of their way to help in any way they can, so we never have to worry about my sister.
06 March 2025
An excellent care home in a purpose-built building for residents with dementia. Staff are hardworking and very caring. The management are always available to listen and to act on any requirements. The chaplain is very kind and actively involved with the community to meet any faith or emotional support needs. I would highly recommend this care home.
05 March 2025
We visit my aunt every week and find the staff very welcoming. Nothing seems to be too much trouble for them. The home is clean and my aunt is very well cared for always clean, hair beautiful (a visit to hairdresser in home each week). Lots of entertainment for the residents and keep fit. Exercise for their minds and body. A warm and welcoming environment for residents and visitors alike.
26 February 2025
Kind caring staff that go above and beyond to include the residents in fun activities. They always have time for a chat. The home itself is warm and welcoming. Families are made to feel so welcome when visiting. They help us create amazing memories with our mom, helping to create a fantastic tea party for her recent birthday. All homes should be like this!
26 November 2024
It is so satisfying to know that Mom is well cared for, well fed and has access to a range of fulfilling activities. The staff are all caring, pleasant and do their best for all the residents.
25 November 2024
The staff are more than helpful, they show a great deal of care to residents. The staff listen to anything we have to ask or questions we have. The home feels friendly and welcoming. When we visit the place feels, looks and smells clean and fresh. We are grateful for their support and caring.
04 November 2024
What a wonderful home Waterside House is, I say home because that's just what it feels like. I'm so glad we made the choice for my mom to stay there. Right from the start all the staff made her feel very welcome catering for all her needs always with a smile and kindness. As I live quite a way from the home it is reassuring to know that I'm kept well informed of any issues or problems and they are always dealt with promptly. The home is always buzzing with something to keep everyone happy the entertainment girls are wonderful encouraging everyone to join in. What a wonderful team you all are. Thank you.
21 October 2024
Waterside House is a warm and caring community. The staff takes excellent care of my mom and all the other residents, which is such a relief knowing she is safe and happy. I am kept aware of any health issues, receiving phone calls if there is a problem and the staff offering reassurance they are dealing with any emergencies. As I live a long way from the home this is so helpful. There are always activities of some sort happening which help to keep my mom happy and alert. Music is said to help Dementia sufferers and you can always hear something on the sound system which is wonderful. The activities coordinators are amazing bringing the home to life and involving everyone. Thursday hairdressing day is a delight to see. There's a great community of families and we all enjoy helping with activities and fundraising events. Every member of staff gives 100% and deserves a big thank you. I cannot praise Waterside House enough and am so happy we found them to help us with mom's autumn years.
15 November 2023
Waterside is always very well maintained and all areas are cleaned to a high standard. Residents are very well cared for and regular activities and entertainment ensure that they do not become bored. My mother-in-law enjoys the food and is actually eating more than she did previously at home. The regular religious services on a Sunday are a particularly welcome highlight of the week for her.
26 April 2023
My Nan is at the home and she is settled and happy here. The staff are all kind and caring. It is clear to see whenever we visit that she is well looked after and that all the staff know my Nan and all show so much kindness to her everyone they see her. The home is always so clean and my nan's room is lovely. It feels like a nice place to be and not an old people’s home. Nan is always at a party or doing an activity which she loves and we love to see her so happy.
26 April 2023
The staff at the home are all so kind and caring. They make the residents feel loved and cared for every single day. The home has two fantastic ladies who are the event ladies and they do a wonderful job making sure that the residents have fun each and every day. They had a wonderful Mother’s Day afternoon tea event, St Patrick’s Day event and have a fun day planned for Easter, including residents and their families. The food is lovely and the rooms are also very homely. When you visit you can feel the happy, caring vibe in the home, which is so nice when you are trusting them to look after your loved one.
02 November 2022
The care received by my dad at Waterside House was second to none. All staff members genuinely seemed to take great pride in their jobs and this was reflected in how kind and compassionate they are towards all of the residents. As someone whose father has dementia, you often worry that other people do not understand the nuance of the disease and how this can manifest itself in agitation and discontent. At Waterside House, the carers are experts in dementia care. We cannot thank them enough for taking such fantastic care of Dad while he was in respite there. We really would recommend Waterside House to anyone who needs it.
20 September 2022
My mother has been a resident of Waterside House Care Home since June 2022. I cannot fault the care she has received. All staff have gone over and above my expectations in all areas of her care. They have taken the time to get to know her and understand how her dementia affects her day-to-day life. If I have had a concern this has been dealt with in a professional and speedy manner, nothing is too much trouble.
23 August 2022
Our mother has been a resident in Waterside House for over a year now and my first thoughts of the home have not changed. Every member of the staff is more than happy to help out, the home is clean and tidy which means it's safe for the residents to get around and standards are kept. The kitchen staff cook good and wholesome food for sixty residents day after day which is no mean feat, the domestic staff clean the rooms every day. Moving Mom here is still the best thing we did as a family as she is kept busy with the various activities that the home does, encouraging the residents to take part. Without moving Mom to Waterside House, I'm not sure how her overall health would be now! A big thanks to all the staff for showing respect and dignity to our mom and for doing what you do to make our loved ones' lives as good as they can be. Gold star again.
09 August 2022
I can only say the help and support my mother has received has been excellent. We as a family have also had all problems sorted out by the care staff.
22 December 2021
Waterside House is a wonderful place. I am always very impressed by the loving care, not just between carers and residents but also between residents and residents and carers and carers. The carers do as much as they possibly can to accommodate the wishes of the residents, their family and their friends. You are always made to feel welcome, whether you have gone to visit or are speaking on the phone. The way they have dealt with the pandemic has been heroic, remaining cheerful and friendly throughout.
13 December 2021
Waterside is an absolutely unique home. The caring staff become like family which during the Covid restrictions have proved comfort beyond words. The happy smiling faces of the residents are a joy to see. Words cannot express our gratitude.
Latest Reviews for Waterside House
14 March 2025
My wife was placed in Waterside House in September 2023 following a massive stroke which severely impaired her ability to communicate. From the moment she arrived she received wonderful care form all the staff from the home manager to the most junior carer. She was at times exceedingly difficult to care for, times when the staff showed her love patience and care for beyond what could be expected. The atmosphere of Waterside is one of love in everything they do, you feel it from the moment you walk into the home. That atmosphere of a second home is created by the dedicated staff who work tirelessly to maintain standards and make residents happy in what is a difficult period of their lives.
07 March 2025
When I visit my sister at the care home she always appears well cared for. The staff are always pleasant and approachable. The rooms are always tidy and there is a pleasant atmosphere.
06 March 2025
I could not recommend this care home enough. My mom is well cared for and looked after. All staff are very friendly.
06 March 2025
My sister has been in Waterside for over five years now, and we have never had any concern for her welfare. She could not be cared for any better. All the staff from management to carers, kitchen, entertainer and garden staff are so friendly and caring, and always there to ask anything and really go out of their way to help in any way they can, so we never have to worry about my sister.
06 March 2025
An excellent care home in a purpose-built building for residents with dementia. Staff are hardworking and very caring. The management are always available to listen and to act on any requirements. The chaplain is very kind and actively involved with the community to meet any faith or emotional support needs. I would highly recommend this care home.
05 March 2025
We visit my aunt every week and find the staff very welcoming. Nothing seems to be too much trouble for them. The home is clean and my aunt is very well cared for always clean, hair beautiful (a visit to hairdresser in home each week). Lots of entertainment for the residents and keep fit. Exercise for their minds and body. A warm and welcoming environment for residents and visitors alike.
26 February 2025
Kind caring staff that go above and beyond to include the residents in fun activities. They always have time for a chat. The home itself is warm and welcoming. Families are made to feel so welcome when visiting. They help us create amazing memories with our mom, helping to create a fantastic tea party for her recent birthday. All homes should be like this!
26 November 2024
It is so satisfying to know that Mom is well cared for, well fed and has access to a range of fulfilling activities. The staff are all caring, pleasant and do their best for all the residents.
25 November 2024
The staff are more than helpful, they show a great deal of care to residents. The staff listen to anything we have to ask or questions we have. The home feels friendly and welcoming. When we visit the place feels, looks and smells clean and fresh. We are grateful for their support and caring.
04 November 2024
What a wonderful home Waterside House is, I say home because that's just what it feels like. I'm so glad we made the choice for my mom to stay there. Right from the start all the staff made her feel very welcome catering for all her needs always with a smile and kindness. As I live quite a way from the home it is reassuring to know that I'm kept well informed of any issues or problems and they are always dealt with promptly. The home is always buzzing with something to keep everyone happy the entertainment girls are wonderful encouraging everyone to join in. What a wonderful team you all are. Thank you.
21 October 2024
Waterside House is a warm and caring community. The staff takes excellent care of my mom and all the other residents, which is such a relief knowing she is safe and happy. I am kept aware of any health issues, receiving phone calls if there is a problem and the staff offering reassurance they are dealing with any emergencies. As I live a long way from the home this is so helpful. There are always activities of some sort happening which help to keep my mom happy and alert. Music is said to help Dementia sufferers and you can always hear something on the sound system which is wonderful. The activities coordinators are amazing bringing the home to life and involving everyone. Thursday hairdressing day is a delight to see. There's a great community of families and we all enjoy helping with activities and fundraising events. Every member of staff gives 100% and deserves a big thank you. I cannot praise Waterside House enough and am so happy we found them to help us with mom's autumn years.
15 November 2023
Waterside is always very well maintained and all areas are cleaned to a high standard. Residents are very well cared for and regular activities and entertainment ensure that they do not become bored. My mother-in-law enjoys the food and is actually eating more than she did previously at home. The regular religious services on a Sunday are a particularly welcome highlight of the week for her.
26 April 2023
My Nan is at the home and she is settled and happy here. The staff are all kind and caring. It is clear to see whenever we visit that she is well looked after and that all the staff know my Nan and all show so much kindness to her everyone they see her. The home is always so clean and my nan's room is lovely. It feels like a nice place to be and not an old people’s home. Nan is always at a party or doing an activity which she loves and we love to see her so happy.
26 April 2023
The staff at the home are all so kind and caring. They make the residents feel loved and cared for every single day. The home has two fantastic ladies who are the event ladies and they do a wonderful job making sure that the residents have fun each and every day. They had a wonderful Mother’s Day afternoon tea event, St Patrick’s Day event and have a fun day planned for Easter, including residents and their families. The food is lovely and the rooms are also very homely. When you visit you can feel the happy, caring vibe in the home, which is so nice when you are trusting them to look after your loved one.
02 November 2022
The care received by my dad at Waterside House was second to none. All staff members genuinely seemed to take great pride in their jobs and this was reflected in how kind and compassionate they are towards all of the residents. As someone whose father has dementia, you often worry that other people do not understand the nuance of the disease and how this can manifest itself in agitation and discontent. At Waterside House, the carers are experts in dementia care. We cannot thank them enough for taking such fantastic care of Dad while he was in respite there. We really would recommend Waterside House to anyone who needs it.
20 September 2022
My mother has been a resident of Waterside House Care Home since June 2022. I cannot fault the care she has received. All staff have gone over and above my expectations in all areas of her care. They have taken the time to get to know her and understand how her dementia affects her day-to-day life. If I have had a concern this has been dealt with in a professional and speedy manner, nothing is too much trouble.
23 August 2022
Our mother has been a resident in Waterside House for over a year now and my first thoughts of the home have not changed. Every member of the staff is more than happy to help out, the home is clean and tidy which means it's safe for the residents to get around and standards are kept. The kitchen staff cook good and wholesome food for sixty residents day after day which is no mean feat, the domestic staff clean the rooms every day. Moving Mom here is still the best thing we did as a family as she is kept busy with the various activities that the home does, encouraging the residents to take part. Without moving Mom to Waterside House, I'm not sure how her overall health would be now! A big thanks to all the staff for showing respect and dignity to our mom and for doing what you do to make our loved ones' lives as good as they can be. Gold star again.
09 August 2022
I can only say the help and support my mother has received has been excellent. We as a family have also had all problems sorted out by the care staff.
22 December 2021
Waterside House is a wonderful place. I am always very impressed by the loving care, not just between carers and residents but also between residents and residents and carers and carers. The carers do as much as they possibly can to accommodate the wishes of the residents, their family and their friends. You are always made to feel welcome, whether you have gone to visit or are speaking on the phone. The way they have dealt with the pandemic has been heroic, remaining cheerful and friendly throughout.
13 December 2021
Waterside is an absolutely unique home. The caring staff become like family which during the Covid restrictions have proved comfort beyond words. The happy smiling faces of the residents are a joy to see. Words cannot express our gratitude.