Submit a Review for Norton Lees Care Home
156 Warminster Road, Norton Lees, Sheffield, S8 8PQ
View Full Details of Norton Lees Care HomeLatest Reviews for Norton Lees Care Home
04 April 2025
This care home is clean, warm and comfortable and the individual bedrooms are a decent size and well appointed. The majority of the staff were friendly and caring and activities were provided for the residents. However, my dad stayed here for 3 weeks of respite care and came home with pressure sores he didn't have when he arrived having being left in his chair all day. Catheter care was a little lacking as neither the leg or the night catheter bags were changed during his stay(even though dad had spares) and despite allergies to the traditional catheter straps, which the home were made aware of, he came home with catheter straps and welts on his thigh rather than the leg sleeves we provided. The breakfasts were excellent, but the warm meal usually served at lunch time was delivered with out a cover and on cold plates from the kitchen so the food was often luke warm at best. There was no warm meal choice and variety was lacking often served with frozen veg.
10 October 2024
My uncle was in there 10 days in which time he had 2 falls. The first time he fell they got in touch with me straight away. The second time was 4 days later which resulted in him breaking his hip. This happened on a Tuesday evening around 7.45 pm. No one and I repeat no one phoned and still haven't to this day. I only found out when the doctor from the hospital phoned me the day after at 1.50 pm. Absolutely disgusting not letting me know. Unfortunately, he passed away in hospital on the 25th June. The care home (if you can call it that) still has not been in touch, despite us sending multiple emails requesting an investigation for the lack of care. Would not kennel my dog here.
31 October 2022
Mum came to Norton Lees for review for a month, but she wants to stay as she is very happy there. she was always against going into a home but she soon changed her mind! The carers although short staffed do an amazing job and mum loves them all. She has made friends with the other residents too. Thank you to everyone for making mum so happy.
17 October 2022
My mum was reluctant to go into a care home but had to go into one for a review after having several falls. on the first day, she thought she was in another hospital but I told her where she was. When I went to see her a couple of days later, the change in her was unbelievable! She had made friends with both residents and staff and was so happy. I haven't seen her this content before for a long while. She loves it. Definitely one of the best I have seen.
28 September 2022
My mum was admitted to this care home from hospital. She has frontotemporal dementia and therefore assessment for onward care. We would never have agreed to placing her there had we known about the shortage of staff, lack of communication with management and the inability of staff to deal effectively with my mum. She was often left in bed, served meals there and left in confusion and fear. She was aggressive as a result, understandably.
06 September 2022
Today, The 16th August 22 is one year on from our mum moving into Norton Lees Care Home (Aug 21). Sadly mum passed away after a short illness bravely borne on the 9th of July 22. As a family, we can only say heartfelt thanks for wonderful care all at Norton Lees Care Home provided to our mum. We can only say heartfelt thanks for the wonderful support we as a family received from all at Norton Lees Care Home from every member of staff male or female who cared so much for our mum in unprecedented times. Your care love and support will never be forgotten. Hold dear belonging, value destiny. God bless you all at Norton Lees Care Home.
12 July 2022
Horrible experience with this home. He is always left with meals just thrown at the side of him and same with fluids and he needs prompting so he doesn't eat it. He has lost lots of weight and often looks dehydrated. I have been in and there is medicine on the floor and still in a drink in front of him. He never has a quilt as it’s always 'in the wash' that seems to be in the wash 24 hours a day and only has a thin sheet for a quilt. The plug socket at the side of the bed has been smashed for at least a week and there is exposed wire, so they have just covered it up with clear sellotape. Most carers are agency and don’t know the residents. He doesn't get to sleep as most residents are constantly screaming day/night. Overall the senior carers are lovely but need more training. There is one senior who is horrible to family and utterly disrespectful. I wouldn’t put a dog in this home never mind a human.
12 July 2022
Please avoid if you want your relative to be cared for properly, a big shortage of staff which leads to residents being neglected for long periods of time. My uncle has no clothes in his wardrobe and hasn’t had a quilt on his bed for over a week. He’s lost loads of weight, left in a wet bed, my shoes stick to the floor it’s that dirty. There are a few staff that are lovely and helpful but there is one senior that is horrible and I worry leaving my uncle in her care. The lady in the room next door to my uncle fell on the floor and was screaming for help for 40 minutes they only came to help when I finally got so concerned I had to go and notify them.
28 March 2022
Seem to be short of staff, lots of things being missed. Activities and enrichment are non-existent! While some carers are very good it is apparent that some are agency staff who clearly do not have the same level of connection or commitment as permanent staff. At this present time, I feel let down!
21 September 2021
The respite care was second to none. A wonderful place from first arriving he was made welcome and comfortable. Nothing was too much trouble for any of his requests made. Every phone call we made to enquire about how he was settling was always a good conversation unhurried and with empathy for us his relatives. He was indeed very happy while there with every one of his needs being met which in turn have us, his family, peace of mind. Everyone was cheerful and very kind always having time to chat with caring.
17 September 2021
We have been very very happy with my dad's care at Norton Lees Care Home. They are the most hard-working/caring/wonderful people we have met. My dad has a nice clean room with excellent food. We are very happy with Noton Lees and the support, love and care Dad has received.
19 July 2021
The carers here are great. They clearly love the residents and keep a cool head even when everyone's buzzing at once! My Dad has excellent meals cooked by the care home catering team. I have sampled the puddings and they are gorgeous. Compared with the care he received in his own home this is a fantastic change. He has never had so many baths and is always kept clean. What a fantastic place particularly in the current circumstances. It is not easy delivering quality care when there are so many restrictions.
15 June 2021
Dad has been in Norton Lees since September 2019, his room is big and light, clean with an en-suite. Dad suffers with dementia & Parkinson's and needs assistance with daily tasks. The staff are all friendly & helpful & do a fantastic job taking care of him. They all know him really well and have built up a lovely relationship with him, making him smile and laugh often. The menu is varied and dad is given lovely meals with homemade puddings which he loves. I can’t thank the staff enough for taking care of him, it means we can relax knowing he is well cared for. During the pandemic, we were able to window-wave visit, dad, and then they made it possible to visit dad in the conservatory and later installed a separate visitors pod so we could safely visit him which was so important for his mental well being. The manager is great, and person in the office is super and we have good communication with the home over the last few years. Very pleased all round. Thanks to all the wonderful staff.
15 June 2021
Every member of staff at Norton Lees Care Home has, without exception, shown care, empathy and understanding to my mother and myself. We are so grateful to everybody, especially for their commitment during this horrible year.
26 June 2017
Our mother was admitted to Norton Lodge on 16th September 2016 she has dementia as well as other health problems. The care she has received since that date is second to none. When she is taken ill she is seen by a doctor immediately, any concerns we have are dealt with quickly and efficiently and always to our satisfaction. When you walk into Norton Lodge it's like being part of a large family the resident's rooms are lovely and the communal areas welcoming. There are a range of activities for the residents and their families are encouraged to join in. The residents recently went on an outing in the minibus, Mum really enjoyed it as did the other residents, the staff really do go that extra mile to make life interesting. They are friendly and always have time for a chat even though they are usually busy and the tea flows freely. We as a family think we have found a wonderful home for our mum, she's well fed, warm, clean and most important well cared for.
08 November 2016
My Dad just had a week's Respite at Norton Lees Lodge. Having managed care homes in the past my expectations were high. I can't praise this place enough, my dad was well cared for giving me and my mum a stress-free break. The staff are caring, on the ball and nothing is too much trouble. Thank you for looking after him so well.
09 August 2016
We have found that all the staff are fantastic and very caring with residents and visitors alike. Very friendly and helpful, the manageress, there's nothing that is too much trouble for her. She must be one of the best managers in your industry.
08 July 2016
A wonderful experience. Staff are very kind and helpful. Lovely room. Hopefully my relative will be very happy with her new home.
16 March 2016
I visit my cousin along with my wife on a weekly basis. We had visited her in her home prior to her going to live in Norton Lees Hall and had noticed her gradual declining over the last months of her living alone. It is good to see her so happy and content and to witness the care she receives from all staff. They have an excellent rapport with her and we can see they understand her.
07 February 2016
My sister is looked after very well. She was reluctant to join in and mix at first but has now settled in. I feel better knowing she is being cared for. The staff are very friendly and helpful. I have visited many homes and this is by far the best.
Latest Reviews for Norton Lees Care Home
04 April 2025
This care home is clean, warm and comfortable and the individual bedrooms are a decent size and well appointed. The majority of the staff were friendly and caring and activities were provided for the residents. However, my dad stayed here for 3 weeks of respite care and came home with pressure sores he didn't have when he arrived having being left in his chair all day. Catheter care was a little lacking as neither the leg or the night catheter bags were changed during his stay(even though dad had spares) and despite allergies to the traditional catheter straps, which the home were made aware of, he came home with catheter straps and welts on his thigh rather than the leg sleeves we provided. The breakfasts were excellent, but the warm meal usually served at lunch time was delivered with out a cover and on cold plates from the kitchen so the food was often luke warm at best. There was no warm meal choice and variety was lacking often served with frozen veg.
10 October 2024
My uncle was in there 10 days in which time he had 2 falls. The first time he fell they got in touch with me straight away. The second time was 4 days later which resulted in him breaking his hip. This happened on a Tuesday evening around 7.45 pm. No one and I repeat no one phoned and still haven't to this day. I only found out when the doctor from the hospital phoned me the day after at 1.50 pm. Absolutely disgusting not letting me know. Unfortunately, he passed away in hospital on the 25th June. The care home (if you can call it that) still has not been in touch, despite us sending multiple emails requesting an investigation for the lack of care. Would not kennel my dog here.
31 October 2022
Mum came to Norton Lees for review for a month, but she wants to stay as she is very happy there. she was always against going into a home but she soon changed her mind! The carers although short staffed do an amazing job and mum loves them all. She has made friends with the other residents too. Thank you to everyone for making mum so happy.
17 October 2022
My mum was reluctant to go into a care home but had to go into one for a review after having several falls. on the first day, she thought she was in another hospital but I told her where she was. When I went to see her a couple of days later, the change in her was unbelievable! She had made friends with both residents and staff and was so happy. I haven't seen her this content before for a long while. She loves it. Definitely one of the best I have seen.
28 September 2022
My mum was admitted to this care home from hospital. She has frontotemporal dementia and therefore assessment for onward care. We would never have agreed to placing her there had we known about the shortage of staff, lack of communication with management and the inability of staff to deal effectively with my mum. She was often left in bed, served meals there and left in confusion and fear. She was aggressive as a result, understandably.
06 September 2022
Today, The 16th August 22 is one year on from our mum moving into Norton Lees Care Home (Aug 21). Sadly mum passed away after a short illness bravely borne on the 9th of July 22. As a family, we can only say heartfelt thanks for wonderful care all at Norton Lees Care Home provided to our mum. We can only say heartfelt thanks for the wonderful support we as a family received from all at Norton Lees Care Home from every member of staff male or female who cared so much for our mum in unprecedented times. Your care love and support will never be forgotten. Hold dear belonging, value destiny. God bless you all at Norton Lees Care Home.
12 July 2022
Horrible experience with this home. He is always left with meals just thrown at the side of him and same with fluids and he needs prompting so he doesn't eat it. He has lost lots of weight and often looks dehydrated. I have been in and there is medicine on the floor and still in a drink in front of him. He never has a quilt as it’s always 'in the wash' that seems to be in the wash 24 hours a day and only has a thin sheet for a quilt. The plug socket at the side of the bed has been smashed for at least a week and there is exposed wire, so they have just covered it up with clear sellotape. Most carers are agency and don’t know the residents. He doesn't get to sleep as most residents are constantly screaming day/night. Overall the senior carers are lovely but need more training. There is one senior who is horrible to family and utterly disrespectful. I wouldn’t put a dog in this home never mind a human.
12 July 2022
Please avoid if you want your relative to be cared for properly, a big shortage of staff which leads to residents being neglected for long periods of time. My uncle has no clothes in his wardrobe and hasn’t had a quilt on his bed for over a week. He’s lost loads of weight, left in a wet bed, my shoes stick to the floor it’s that dirty. There are a few staff that are lovely and helpful but there is one senior that is horrible and I worry leaving my uncle in her care. The lady in the room next door to my uncle fell on the floor and was screaming for help for 40 minutes they only came to help when I finally got so concerned I had to go and notify them.
28 March 2022
Seem to be short of staff, lots of things being missed. Activities and enrichment are non-existent! While some carers are very good it is apparent that some are agency staff who clearly do not have the same level of connection or commitment as permanent staff. At this present time, I feel let down!
21 September 2021
The respite care was second to none. A wonderful place from first arriving he was made welcome and comfortable. Nothing was too much trouble for any of his requests made. Every phone call we made to enquire about how he was settling was always a good conversation unhurried and with empathy for us his relatives. He was indeed very happy while there with every one of his needs being met which in turn have us, his family, peace of mind. Everyone was cheerful and very kind always having time to chat with caring.
17 September 2021
We have been very very happy with my dad's care at Norton Lees Care Home. They are the most hard-working/caring/wonderful people we have met. My dad has a nice clean room with excellent food. We are very happy with Noton Lees and the support, love and care Dad has received.
19 July 2021
The carers here are great. They clearly love the residents and keep a cool head even when everyone's buzzing at once! My Dad has excellent meals cooked by the care home catering team. I have sampled the puddings and they are gorgeous. Compared with the care he received in his own home this is a fantastic change. He has never had so many baths and is always kept clean. What a fantastic place particularly in the current circumstances. It is not easy delivering quality care when there are so many restrictions.
15 June 2021
Dad has been in Norton Lees since September 2019, his room is big and light, clean with an en-suite. Dad suffers with dementia & Parkinson's and needs assistance with daily tasks. The staff are all friendly & helpful & do a fantastic job taking care of him. They all know him really well and have built up a lovely relationship with him, making him smile and laugh often. The menu is varied and dad is given lovely meals with homemade puddings which he loves. I can’t thank the staff enough for taking care of him, it means we can relax knowing he is well cared for. During the pandemic, we were able to window-wave visit, dad, and then they made it possible to visit dad in the conservatory and later installed a separate visitors pod so we could safely visit him which was so important for his mental well being. The manager is great, and person in the office is super and we have good communication with the home over the last few years. Very pleased all round. Thanks to all the wonderful staff.
15 June 2021
Every member of staff at Norton Lees Care Home has, without exception, shown care, empathy and understanding to my mother and myself. We are so grateful to everybody, especially for their commitment during this horrible year.
26 June 2017
Our mother was admitted to Norton Lodge on 16th September 2016 she has dementia as well as other health problems. The care she has received since that date is second to none. When she is taken ill she is seen by a doctor immediately, any concerns we have are dealt with quickly and efficiently and always to our satisfaction. When you walk into Norton Lodge it's like being part of a large family the resident's rooms are lovely and the communal areas welcoming. There are a range of activities for the residents and their families are encouraged to join in. The residents recently went on an outing in the minibus, Mum really enjoyed it as did the other residents, the staff really do go that extra mile to make life interesting. They are friendly and always have time for a chat even though they are usually busy and the tea flows freely. We as a family think we have found a wonderful home for our mum, she's well fed, warm, clean and most important well cared for.
08 November 2016
My Dad just had a week's Respite at Norton Lees Lodge. Having managed care homes in the past my expectations were high. I can't praise this place enough, my dad was well cared for giving me and my mum a stress-free break. The staff are caring, on the ball and nothing is too much trouble. Thank you for looking after him so well.
09 August 2016
We have found that all the staff are fantastic and very caring with residents and visitors alike. Very friendly and helpful, the manageress, there's nothing that is too much trouble for her. She must be one of the best managers in your industry.
08 July 2016
A wonderful experience. Staff are very kind and helpful. Lovely room. Hopefully my relative will be very happy with her new home.
16 March 2016
I visit my cousin along with my wife on a weekly basis. We had visited her in her home prior to her going to live in Norton Lees Hall and had noticed her gradual declining over the last months of her living alone. It is good to see her so happy and content and to witness the care she receives from all staff. They have an excellent rapport with her and we can see they understand her.
07 February 2016
My sister is looked after very well. She was reluctant to join in and mix at first but has now settled in. I feel better knowing she is being cared for. The staff are very friendly and helpful. I have visited many homes and this is by far the best.