Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Ashdown House

stars
stars 17 April 2025
Staff caring and attentive, and welcoming, the care home is clean and warm. Quality of food and meals good, very supportive of Moms end of life care. I never had any concerns regarding the care of Mom whilst she lived there, a very happy place.
Review from J R (Daughter of Resident/Service User)
stars
stars 16 August 2023
Following a period of high staff turnover and fairly average care quality the new management team have driven a spectacular improvement and set themselves high standards to ensure this is maintained. The communication channels have been vastly improved with feedback from relatives positively encouraged. Issues are dealt with swiftly and with due consideration of service user needs. Staffing levels have improved to become a stable working team, allowing users to really get to know their carers. The actual 'bricks and mortar' facilities are not 5-star but are effectively utilised and constantly improving.
Review from Colin C (Son of Resident/Service User)