Submit a Review for Furze Hill House
73 Happisburgh Road, North Walsham, NR28 9HD
View Full Details of Furze Hill HouseLatest Reviews for Furze Hill House
01 October 2024
My wife has been so well looked after at times when she gets upset, they are fantastic staff. Not only do they care so well for my wife they also give me so much help in good and upsetting times. I can always have tea and biscuits and juice, I can also have a meal with my wife every day if I want. My wife at times can be so upset and with her walking not good the staff are truly magnificent. When I go home after visiting I know she is safe with plenty of car and love. Thank you so much.
12 August 2024
Much patience, much care, much compassion.
24 July 2024
I find the staff at Furze Hill House very attentive and caring towards my mother's needs. I was visiting my mother and was in the room when staff came in to weigh, wash and dress her, they were kind, encouraging her to do as much as she could for herself while making her feel safe and secure. The staff are cheerful, and my mother is happy. She is encouraged to socialise taking part in activities with others, which she enjoys.
08 July 2024
We sadly had to move my mum into care in November 2022. As much as we wanted to keep her at home we knew we couldn't keep her safe there any longer. It was one of the hardest decisions we had to make. However, since mum has been at Furze Hill House she really has flourished. To have such a kind and caring environment we have seen that constant state of anxiety she used to have reduce. She is so content and as hard as the decision to move her was we are so grateful we did, and that it was Furze Hill she went to. The staff go above and beyond, they are like a big family and that really comes across every time we visit. I find all the staff approachable and they listen to any concerns we may have. Even better, they feedback on any concerns they may have regarding mum and keep you well informed. I cannot thank every member of the team at Furze Hill enough for everything they have done for mum and for us! Being able to sleep at night knowing she is cared for is priceless.
05 July 2024
My dad was in your lovely care home for respite. He had been a bit poorly. He arrived in a wheelchair and was nonverbal. After a few weeks, he made amazing progress. The manager is passionate about her role and always goes above and beyond her duty of care. The staff are dedicated caregivers. We knew his carer when our mum was a resident here five years ago. We knew Mum was in good hands. She made my dad feel at ease at all times. She reassured him and comforted him when he was feeling anxious. The care and love the team shows to their residents is amazing! My dad left Furze Hill talking and walking with the aid of a stick and with confidence too! You truly are amazing! We can't thank you enough!
21 March 2024
Well-run care home, with nice staff who are infinitely patient (some residents with dementia are sometimes quite difficult). Warm and friendly atmosphere. My wife suffers from a neurological condition leaving her crippled, blind and unable to communicate but she seems not unhappy and still manages rapport with staff.
02 February 2024
We are more than happy with the way my cousin has been cared for and over the months we can see she has settled well. The home and the staff are excellent and we are really pleased with everything.
25 January 2024
I've been so impressed by Furze Hill House in the few months since my mother moved there. The staff are simply wonderful. They're friendly, helpful and patient (even when getting demands from every direction!) and they always treat the residents with great kindness and respect. The management team have been really supportive too. It's clear to see that my mum is being well looked after. The care home itself is always clean, bright and welcoming. There's also a very active programme of events and activities for the residents. Since I live far away, I particularly appreciate the social media updates - it's lovely to be able to get a taste of what's going on and gives me something extra to talk about when I visit.
15 January 2024
My mother moved into Furze Hill last summer after breaking her hip and becoming wheelchair-bound to further add to her advancing Alzheimer's. The team were great in helping and advising us on getting things sorted as quickly as we could. The team are happy, friendly, kind and professional, creating a positive and happy atmosphere in the home that is often missing. The social media page is very active and a wonderful way to check in on the many and varied activities and see my beloved mum. Most importantly, I think that the quality of care and management is very high. Both for my mum, but also care and consideration for my dad, as he adjusts and copes with living alone and my mum's condition. The only thing that I think could be improved is the food, it often looks frozen or out of a packet, portion sizes are often small and seconds are limited. My mum is inevitably declining as she has a terminal condition, but I wouldn't want her to be anywhere else. Thank you to all the team.
15 January 2024
Since the resident arrived at Furze Hill in April 2023, she has been extremely well cared for. All the staff in every department are very professional and caring. They all seem to be working in a happy environment which filters down to making the residents feel comfortable and happy. The resident was in a care home prior to Furze Hill where she became very depressed and lonely as little attention was paid to her. This changed immediately after she arrived at Furze Hill and she is now her happy mischievous self again. All the staff are very attentive and there is so much interaction between staff and residents it’s amazing. I think good management and staff are key at Furze Hill, nothing appears to be too much trouble. Cannot recommend it highly enough.
12 January 2024
Management and staff go the extra mile to ensure residents have the best possible experience, including special events such as Valentine's, summer BBQ, fireworks, Christmas and New Year events. Lovely, clean, purpose-built care home. Great facilities. Nowhere better for people with Alzheimer’s. Would strongly recommend.
03 January 2024
I find the carers at Furze Hill to be very good to the residents that live there. The food is also good. Seems a happy place to be, and something is going on for residents to do mornings and afternoons if they wish.
23 May 2023
My mother has been in this care home since 2020. Her deterioration has been significant since. She is often left alone in her room as she refuses to get out of bed. I have asked many times for her to have a milky coffee and a banana for breakfast which she only gets occasionally. Pressure area care is good, the home is clean and the facilities are good. Communication between myself and the managers is excellent. The home has lots of activities and is always warm. My mum always looks very smart.
10 May 2023
A lovely care home in a peaceful setting surrounded by woodland and wildlife. Care staff and management are always kind and helpful. Excellent facilities; hairdresser, small shop and manicurist as well as chef produce and a lovely variety of meals, cakes and etc. Visitors are always welcomed and there are many activities for everyone to join in if they wish.
13 April 2023
My husband has and is receiving the most caring and compassionate support in this home. The staff are like family now. Nothing is too much trouble for them. They always have a friendly smile and will go over and above their duty to accommodate his needs. He and my family cannot raise them enough. It's the next best thing to being at home for him.
12 April 2023
My mother has dementia and today I went in for a care plan review. It took me 20 minutes to read it! It covered everything about my mother and described her perfectly. It was fully up to date and tracked her situation as I had observed on my visits. On visiting my mum I found the lady cleaning the room fully engaged in conversation with Mum. Even the cleaning staff acre. It's an outstanding home.
22 March 2023
Mum has been a resident of Furze Hill for about twelve months. My dad had known about Furze Hill via friends and knew where he wanted Mum to go when the time came. I totally can see why. I live in Australia, but during my visits, I could not be happier with the level of care and the environment. All the staff are so friendly and caring. Mum always tells me how good the food is and she doesn't have to wash up! Mum is well cared for, has put on some weight and is kept nicely. Highly recommend Furze Hill.
05 March 2023
My mother did not want to go into a care home but we were given no choice. I am thankful she was offered a place in Furse Hill House as from day one mum received the best care. On day two when I visited she told me how kind and helpful everyone was and she felt pampered. It has now been fifteen months and mum still tells me how papered she feels. The staff in every department are friendly, kind and helpful to all residents and any visitors. They are professional and very hardworking. I cannot praise them all highly enough.
28 February 2023
Since moving into Furze Hill House my mother has improved significantly. She is very happy and loves all the staff. The care and facilities are extremely good and it is lovely to see my mother enjoying all the activities. The staff are kind and friendly and always helpful. The home is always clean, everyone does a wonderful job.
28 February 2023
This is a well-managed home. The staff are accommodating, very polite and caring. They treat each resident as an individual and tailor activities accordingly. They keep relatives informed and you always have a continuous named point of contact. My father is content and this is a direct result of the people he comes into contact with on a daily basis.
Latest Reviews for Furze Hill House
01 October 2024
My wife has been so well looked after at times when she gets upset, they are fantastic staff. Not only do they care so well for my wife they also give me so much help in good and upsetting times. I can always have tea and biscuits and juice, I can also have a meal with my wife every day if I want. My wife at times can be so upset and with her walking not good the staff are truly magnificent. When I go home after visiting I know she is safe with plenty of car and love. Thank you so much.
12 August 2024
Much patience, much care, much compassion.
24 July 2024
I find the staff at Furze Hill House very attentive and caring towards my mother's needs. I was visiting my mother and was in the room when staff came in to weigh, wash and dress her, they were kind, encouraging her to do as much as she could for herself while making her feel safe and secure. The staff are cheerful, and my mother is happy. She is encouraged to socialise taking part in activities with others, which she enjoys.
08 July 2024
We sadly had to move my mum into care in November 2022. As much as we wanted to keep her at home we knew we couldn't keep her safe there any longer. It was one of the hardest decisions we had to make. However, since mum has been at Furze Hill House she really has flourished. To have such a kind and caring environment we have seen that constant state of anxiety she used to have reduce. She is so content and as hard as the decision to move her was we are so grateful we did, and that it was Furze Hill she went to. The staff go above and beyond, they are like a big family and that really comes across every time we visit. I find all the staff approachable and they listen to any concerns we may have. Even better, they feedback on any concerns they may have regarding mum and keep you well informed. I cannot thank every member of the team at Furze Hill enough for everything they have done for mum and for us! Being able to sleep at night knowing she is cared for is priceless.
05 July 2024
My dad was in your lovely care home for respite. He had been a bit poorly. He arrived in a wheelchair and was nonverbal. After a few weeks, he made amazing progress. The manager is passionate about her role and always goes above and beyond her duty of care. The staff are dedicated caregivers. We knew his carer when our mum was a resident here five years ago. We knew Mum was in good hands. She made my dad feel at ease at all times. She reassured him and comforted him when he was feeling anxious. The care and love the team shows to their residents is amazing! My dad left Furze Hill talking and walking with the aid of a stick and with confidence too! You truly are amazing! We can't thank you enough!
21 March 2024
Well-run care home, with nice staff who are infinitely patient (some residents with dementia are sometimes quite difficult). Warm and friendly atmosphere. My wife suffers from a neurological condition leaving her crippled, blind and unable to communicate but she seems not unhappy and still manages rapport with staff.
02 February 2024
We are more than happy with the way my cousin has been cared for and over the months we can see she has settled well. The home and the staff are excellent and we are really pleased with everything.
25 January 2024
I've been so impressed by Furze Hill House in the few months since my mother moved there. The staff are simply wonderful. They're friendly, helpful and patient (even when getting demands from every direction!) and they always treat the residents with great kindness and respect. The management team have been really supportive too. It's clear to see that my mum is being well looked after. The care home itself is always clean, bright and welcoming. There's also a very active programme of events and activities for the residents. Since I live far away, I particularly appreciate the social media updates - it's lovely to be able to get a taste of what's going on and gives me something extra to talk about when I visit.
15 January 2024
My mother moved into Furze Hill last summer after breaking her hip and becoming wheelchair-bound to further add to her advancing Alzheimer's. The team were great in helping and advising us on getting things sorted as quickly as we could. The team are happy, friendly, kind and professional, creating a positive and happy atmosphere in the home that is often missing. The social media page is very active and a wonderful way to check in on the many and varied activities and see my beloved mum. Most importantly, I think that the quality of care and management is very high. Both for my mum, but also care and consideration for my dad, as he adjusts and copes with living alone and my mum's condition. The only thing that I think could be improved is the food, it often looks frozen or out of a packet, portion sizes are often small and seconds are limited. My mum is inevitably declining as she has a terminal condition, but I wouldn't want her to be anywhere else. Thank you to all the team.
15 January 2024
Since the resident arrived at Furze Hill in April 2023, she has been extremely well cared for. All the staff in every department are very professional and caring. They all seem to be working in a happy environment which filters down to making the residents feel comfortable and happy. The resident was in a care home prior to Furze Hill where she became very depressed and lonely as little attention was paid to her. This changed immediately after she arrived at Furze Hill and she is now her happy mischievous self again. All the staff are very attentive and there is so much interaction between staff and residents it’s amazing. I think good management and staff are key at Furze Hill, nothing appears to be too much trouble. Cannot recommend it highly enough.
12 January 2024
Management and staff go the extra mile to ensure residents have the best possible experience, including special events such as Valentine's, summer BBQ, fireworks, Christmas and New Year events. Lovely, clean, purpose-built care home. Great facilities. Nowhere better for people with Alzheimer’s. Would strongly recommend.
03 January 2024
I find the carers at Furze Hill to be very good to the residents that live there. The food is also good. Seems a happy place to be, and something is going on for residents to do mornings and afternoons if they wish.
23 May 2023
My mother has been in this care home since 2020. Her deterioration has been significant since. She is often left alone in her room as she refuses to get out of bed. I have asked many times for her to have a milky coffee and a banana for breakfast which she only gets occasionally. Pressure area care is good, the home is clean and the facilities are good. Communication between myself and the managers is excellent. The home has lots of activities and is always warm. My mum always looks very smart.
10 May 2023
A lovely care home in a peaceful setting surrounded by woodland and wildlife. Care staff and management are always kind and helpful. Excellent facilities; hairdresser, small shop and manicurist as well as chef produce and a lovely variety of meals, cakes and etc. Visitors are always welcomed and there are many activities for everyone to join in if they wish.
13 April 2023
My husband has and is receiving the most caring and compassionate support in this home. The staff are like family now. Nothing is too much trouble for them. They always have a friendly smile and will go over and above their duty to accommodate his needs. He and my family cannot raise them enough. It's the next best thing to being at home for him.
12 April 2023
My mother has dementia and today I went in for a care plan review. It took me 20 minutes to read it! It covered everything about my mother and described her perfectly. It was fully up to date and tracked her situation as I had observed on my visits. On visiting my mum I found the lady cleaning the room fully engaged in conversation with Mum. Even the cleaning staff acre. It's an outstanding home.
22 March 2023
Mum has been a resident of Furze Hill for about twelve months. My dad had known about Furze Hill via friends and knew where he wanted Mum to go when the time came. I totally can see why. I live in Australia, but during my visits, I could not be happier with the level of care and the environment. All the staff are so friendly and caring. Mum always tells me how good the food is and she doesn't have to wash up! Mum is well cared for, has put on some weight and is kept nicely. Highly recommend Furze Hill.
05 March 2023
My mother did not want to go into a care home but we were given no choice. I am thankful she was offered a place in Furse Hill House as from day one mum received the best care. On day two when I visited she told me how kind and helpful everyone was and she felt pampered. It has now been fifteen months and mum still tells me how papered she feels. The staff in every department are friendly, kind and helpful to all residents and any visitors. They are professional and very hardworking. I cannot praise them all highly enough.
28 February 2023
Since moving into Furze Hill House my mother has improved significantly. She is very happy and loves all the staff. The care and facilities are extremely good and it is lovely to see my mother enjoying all the activities. The staff are kind and friendly and always helpful. The home is always clean, everyone does a wonderful job.
28 February 2023
This is a well-managed home. The staff are accommodating, very polite and caring. They treat each resident as an individual and tailor activities accordingly. They keep relatives informed and you always have a continuous named point of contact. My father is content and this is a direct result of the people he comes into contact with on a daily basis.