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115 Park Road, Lowestoft, NR32 4HX
View Full Details of Harleston HouseLatest Reviews for Harleston House
28 March 2025
This care home time after time exceeds expectations. Their wish come true and warmth of care initiatives created by their activity manager have been superb. My mother had a visit from a Shetland pony to the home, a group of residents celebrated the handing over of the lamp to start the pre-VE celebrations. So much so both have created much interest from local papers, radio and tv. If ever there was an award for care home of the year then this one should win it. The staff treat residents as if they were part of their own family. To be honest, I cant praise them enough, thank you Harleston House!
27 March 2025
Mum had a spell in hospital during September 2024. Mum didn't do well there but on return to Harleston House as been helped back to the best she can be. All staff have encouraged mum to do more. The daily activities have stimulated mum to participate more than she did before. To be honest on discharge from hospital we thought mum wouldn't make Christmas. Harleston House helped her to have a great Christmas.
14 March 2025
Our overall experience is excellent. Dad has been treated with dignity and is looking better than he has for months. The care and support is wonderful. Staff are respectful and friendly. The management is obviously top class as the home is run so well. Dad's room is lovely. He has a window so he can see the sky and we were able to put up his pictures and bring his own chair in. Everywhere is clean and well maintained. The food and drink look delicious - it's a long time since Dad has eaten so well. There are plenty of stimulating and fun activities going on daily and participation is not mandatory. Family as so pleased Dad is received the proper care as we discovered that we were unable to provide this.
19 July 2024
We have had nothing but a positive experience since placing Mum into Harleston House. The staff are fantastic and are tuned in to each patient's individual needs. The home itself is pleasant with bright and airy communal rooms, a lovely garden and the bedrooms are well-decorated and homely. The activity programme is amazing and the catering is very good, it is a pleasure to visit Mum, not just to see her but because it has such a lovely atmosphere (made by the staff). It is a wonderful feeling to know that when we leave her she is safe, well cared for and seems happy. We couldn't ask for any more.
13 June 2024
We really enjoyed our visit to Harleston House and seeing our relative so happy. She joined in with all of the many activities as did we. The singers that came into entertain us were excellent and we all really enjoyed a good sing-along. We stayed for lunch every day and the food was lovely with a good selection to meet everyone's needs. The staff were so kind and friendly and the whole atmosphere of the home was of caring and kindness. Everything you could wish for your relative.
19 April 2024
From our first unscheduled visit to Harleston House and the subsequent stay that my Mum had, the staff were all so friendly, professional and caring. The service we received as a family could not be faulted, and my Mum absolutely loved her respite stay. I have no hesitation in recommending the home or having my Mum stay again.
31 January 2024
My mum has been a resident at Harleston House since September 2023. She arrived with very complex needs and has been treated so beautifully by all the staff and always with dignity and respect. She is treated as an individual with her needs tailored too. Harleston staff have become an extended family to both my mum and ourselves.
22 January 2024
The experience myself and my family have had over the past few years is nothing but brilliant. The staff are great and the management just the same. The people who do the activities are vrey thoughtful and caring towards all residents. I have been contacted and kept up to date of my mum's condition and welfare to an incredible standard. Thank you Harleston House.
23 November 2023
My dear friend booked herself into Harleston House for end-of-life care. I visited her on many occasions and witnessed the care, compassion and friendship she received from all staff from the manager to the cleaner. The welcome she received, the peace she found and the love she felt made all the difference with the standards to her last weeks and days. I could not have been more impressed with the standards of cleanliness and hygiene I found or with the level of personal care my friend received. I was always welcomed into the house (along with my dog) and never made to feel like an imposter or a nuisance to staff as they went about their business in a most professional but caring way. In her last few weeks on this earth - my friend found the family she had craved all her life.
26 September 2023
My wife has been a resident at Harleston House after a horrendous 3 months plus in 2 different hospitals and 1 other care home. She is there on 6 week trial. We have just completed week 4 and I hope she can stay there for the future. From management to carers, kitchen staff, cleaners and handyman and driver. Magnificent.
19 June 2023
My experience in this home has been a very good one for the short time my relative has been here. There is always activities going on to stimulate the residents. The staff are always willing to help families with medical information, assisting residents if they need it. They all seem very kind and caring in their roles. Pressure and worry has been taken off myself and family as my relative seems considerably happier.
11 May 2023
From the first point of contact, showing me around the care home, to the support given throughout the process of introducing Mum into the home and settling her in, we have been so impressed with the care and friendliness of all staff. They cannot do enough for you, and the only home I contacted where you didn't need an appointment to visit. Mum's room is spacious, modern and warm; she is allowed privacy and has been gently introducing Mum into activities she would like. She has settled really well and is extremely happy. I would thoroughly recommend Harlston House, and do regularly, for anyone looking for top-class care and staff who get to know you personally. A real home from home! I can return to Australia knowing she's in the best care. Thank you.
14 November 2022
My mum has been a resident of Harleston House for almost nine years. Mum is very settled, she is well looked after and has her own lovely room which is kept spotless. If Mum wants she can have a quiet time there or she can go downstairs to sit with others or take part in daily activities which are different every day. Throughout the years all staff and management have supported and cared for her in a caring and professional manner and they always have time to chat with her. They are also supportive to us as a family and will always be there to listen. I can say without doubt that Harleston House is a five star home that I would recommend to everyone.
03 November 2022
We have as a family been overwhelmed and eternally grateful by the way staff here have responded since our mum has returned from hospital. The warmth and attention to her needs have assisted in recovery from a life threatening moment. We leave after a visit, comforted that she could not be anywhere better.
28 October 2022
My Mum has been a resident in Harleston House for almost two years now and we, her family, realise that she has found it a difficult adjustment to living in her own home. However, the staff have always been very helpful, friendly and patient with Mum and us, as she has gradually adjusted to life there. She enjoys joining in some of the many activities organised by the staff, who are enthusiastic and supportive when dealing with the many differing needs of the residents. We appreciate the social media updates with photos and words about the latest activity! We also appreciate the many video calls with Mum which we have had on the care home portal, so much better than a phone call! It's never too much trouble for staff to arrange it for us and Mum. Mum chose Harleston House herself, it was the right choice for her!
20 October 2022
Harleston House is an amazing home. The team create a very loving environment where residents are cared for and provided for beautifully, my Mum feels Harleston House is truly her home and she's made some lovely friends. She is really settled, safe and respected there. The fantastic activities programme and lovely personalised care mean that she is really happy living at Harleston House. I am so grateful and cannot thank the Harleston House team enough.
18 October 2022
Have found Harleston House staff and management excellent. The care they give to my mother is second to none. The home is clean, modern and decoration is very good. Security is important and the home is very safe. I would not hesitate to recommend Harleston House to anybody.
12 October 2022
My husband moved into Harleston House in May. From the very beginning, I was impressed that all members of staff knew his name and what his needs were. The home is very clean and there are always lots of activities to stimulate the residents. Nothing is too much trouble. I feel very relaxed when visiting and am always made very welcome. A drink is offered as soon as I go in and during the heatwave, I have enjoyed many an ice cream with my husband and the other residents. There is always someone to help feed him and attend to his needs, his communication being very poor.
22 September 2022
I couldn't wish for a more caring, happy and professional home for my husband. Management and staff are always approachable and management always available to listen to any concerns or even just to chat and reassure. Harleston House became my second home and residents' and all staff my extended family. So grateful for all they did for my husband, myself and family.
22 September 2022
I have always found the staff very helpful. My husband's room is very clean and there is not any nasty smells. The days I don't go visiting I telephone the nurses on the other end is always very nice and very helpful. Can not fault this in anyway.
Latest Reviews for Harleston House
28 March 2025
This care home time after time exceeds expectations. Their wish come true and warmth of care initiatives created by their activity manager have been superb. My mother had a visit from a Shetland pony to the home, a group of residents celebrated the handing over of the lamp to start the pre-VE celebrations. So much so both have created much interest from local papers, radio and tv. If ever there was an award for care home of the year then this one should win it. The staff treat residents as if they were part of their own family. To be honest, I cant praise them enough, thank you Harleston House!
27 March 2025
Mum had a spell in hospital during September 2024. Mum didn't do well there but on return to Harleston House as been helped back to the best she can be. All staff have encouraged mum to do more. The daily activities have stimulated mum to participate more than she did before. To be honest on discharge from hospital we thought mum wouldn't make Christmas. Harleston House helped her to have a great Christmas.
14 March 2025
Our overall experience is excellent. Dad has been treated with dignity and is looking better than he has for months. The care and support is wonderful. Staff are respectful and friendly. The management is obviously top class as the home is run so well. Dad's room is lovely. He has a window so he can see the sky and we were able to put up his pictures and bring his own chair in. Everywhere is clean and well maintained. The food and drink look delicious - it's a long time since Dad has eaten so well. There are plenty of stimulating and fun activities going on daily and participation is not mandatory. Family as so pleased Dad is received the proper care as we discovered that we were unable to provide this.
19 July 2024
We have had nothing but a positive experience since placing Mum into Harleston House. The staff are fantastic and are tuned in to each patient's individual needs. The home itself is pleasant with bright and airy communal rooms, a lovely garden and the bedrooms are well-decorated and homely. The activity programme is amazing and the catering is very good, it is a pleasure to visit Mum, not just to see her but because it has such a lovely atmosphere (made by the staff). It is a wonderful feeling to know that when we leave her she is safe, well cared for and seems happy. We couldn't ask for any more.
13 June 2024
We really enjoyed our visit to Harleston House and seeing our relative so happy. She joined in with all of the many activities as did we. The singers that came into entertain us were excellent and we all really enjoyed a good sing-along. We stayed for lunch every day and the food was lovely with a good selection to meet everyone's needs. The staff were so kind and friendly and the whole atmosphere of the home was of caring and kindness. Everything you could wish for your relative.
19 April 2024
From our first unscheduled visit to Harleston House and the subsequent stay that my Mum had, the staff were all so friendly, professional and caring. The service we received as a family could not be faulted, and my Mum absolutely loved her respite stay. I have no hesitation in recommending the home or having my Mum stay again.
31 January 2024
My mum has been a resident at Harleston House since September 2023. She arrived with very complex needs and has been treated so beautifully by all the staff and always with dignity and respect. She is treated as an individual with her needs tailored too. Harleston staff have become an extended family to both my mum and ourselves.
22 January 2024
The experience myself and my family have had over the past few years is nothing but brilliant. The staff are great and the management just the same. The people who do the activities are vrey thoughtful and caring towards all residents. I have been contacted and kept up to date of my mum's condition and welfare to an incredible standard. Thank you Harleston House.
23 November 2023
My dear friend booked herself into Harleston House for end-of-life care. I visited her on many occasions and witnessed the care, compassion and friendship she received from all staff from the manager to the cleaner. The welcome she received, the peace she found and the love she felt made all the difference with the standards to her last weeks and days. I could not have been more impressed with the standards of cleanliness and hygiene I found or with the level of personal care my friend received. I was always welcomed into the house (along with my dog) and never made to feel like an imposter or a nuisance to staff as they went about their business in a most professional but caring way. In her last few weeks on this earth - my friend found the family she had craved all her life.
26 September 2023
My wife has been a resident at Harleston House after a horrendous 3 months plus in 2 different hospitals and 1 other care home. She is there on 6 week trial. We have just completed week 4 and I hope she can stay there for the future. From management to carers, kitchen staff, cleaners and handyman and driver. Magnificent.
19 June 2023
My experience in this home has been a very good one for the short time my relative has been here. There is always activities going on to stimulate the residents. The staff are always willing to help families with medical information, assisting residents if they need it. They all seem very kind and caring in their roles. Pressure and worry has been taken off myself and family as my relative seems considerably happier.
11 May 2023
From the first point of contact, showing me around the care home, to the support given throughout the process of introducing Mum into the home and settling her in, we have been so impressed with the care and friendliness of all staff. They cannot do enough for you, and the only home I contacted where you didn't need an appointment to visit. Mum's room is spacious, modern and warm; she is allowed privacy and has been gently introducing Mum into activities she would like. She has settled really well and is extremely happy. I would thoroughly recommend Harlston House, and do regularly, for anyone looking for top-class care and staff who get to know you personally. A real home from home! I can return to Australia knowing she's in the best care. Thank you.
14 November 2022
My mum has been a resident of Harleston House for almost nine years. Mum is very settled, she is well looked after and has her own lovely room which is kept spotless. If Mum wants she can have a quiet time there or she can go downstairs to sit with others or take part in daily activities which are different every day. Throughout the years all staff and management have supported and cared for her in a caring and professional manner and they always have time to chat with her. They are also supportive to us as a family and will always be there to listen. I can say without doubt that Harleston House is a five star home that I would recommend to everyone.
03 November 2022
We have as a family been overwhelmed and eternally grateful by the way staff here have responded since our mum has returned from hospital. The warmth and attention to her needs have assisted in recovery from a life threatening moment. We leave after a visit, comforted that she could not be anywhere better.
28 October 2022
My Mum has been a resident in Harleston House for almost two years now and we, her family, realise that she has found it a difficult adjustment to living in her own home. However, the staff have always been very helpful, friendly and patient with Mum and us, as she has gradually adjusted to life there. She enjoys joining in some of the many activities organised by the staff, who are enthusiastic and supportive when dealing with the many differing needs of the residents. We appreciate the social media updates with photos and words about the latest activity! We also appreciate the many video calls with Mum which we have had on the care home portal, so much better than a phone call! It's never too much trouble for staff to arrange it for us and Mum. Mum chose Harleston House herself, it was the right choice for her!
20 October 2022
Harleston House is an amazing home. The team create a very loving environment where residents are cared for and provided for beautifully, my Mum feels Harleston House is truly her home and she's made some lovely friends. She is really settled, safe and respected there. The fantastic activities programme and lovely personalised care mean that she is really happy living at Harleston House. I am so grateful and cannot thank the Harleston House team enough.
18 October 2022
Have found Harleston House staff and management excellent. The care they give to my mother is second to none. The home is clean, modern and decoration is very good. Security is important and the home is very safe. I would not hesitate to recommend Harleston House to anybody.
12 October 2022
My husband moved into Harleston House in May. From the very beginning, I was impressed that all members of staff knew his name and what his needs were. The home is very clean and there are always lots of activities to stimulate the residents. Nothing is too much trouble. I feel very relaxed when visiting and am always made very welcome. A drink is offered as soon as I go in and during the heatwave, I have enjoyed many an ice cream with my husband and the other residents. There is always someone to help feed him and attend to his needs, his communication being very poor.
22 September 2022
I couldn't wish for a more caring, happy and professional home for my husband. Management and staff are always approachable and management always available to listen to any concerns or even just to chat and reassure. Harleston House became my second home and residents' and all staff my extended family. So grateful for all they did for my husband, myself and family.
22 September 2022
I have always found the staff very helpful. My husband's room is very clean and there is not any nasty smells. The days I don't go visiting I telephone the nurses on the other end is always very nice and very helpful. Can not fault this in anyway.