Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Spion Kop Care Home

stars
stars 29 June 2021
I am very pleased with the care given to my brother. He is well supported to live as independently as possible. All of the staff are kind and friendly and I am always made to feel welcome when I visit. My brother feels safe and well cared for and part of a family. The home is well run and the management provides opportunities for trips out. I feel well informed and that I could ask questions at any time. I feel very lucky that my brother has such a lovely place to live.
Review from Julia B (Sister of Resident/Service User)
stars
stars 28 June 2021
Spion Kop Care Home care for my brother and uncle excellently. The staff are always friendly and kind. We would certainly recommend this care home to friends and family. My brother agrees the staff are excellent.
Review from N W (Sister of Resident/Service User)
stars
stars 28 June 2021
During my residence at Spion Kop Care Home, I have felt welcome and well cared for. The staff were always there for me and have been understanding. The staff were very helpful, and nothing was too much for them. My residence at Spion Kop Care Home has helped me with my mental health conditions and well being. I have felt safe at Spion Kop Care Home. I have received excellent support from all staff. There was plenty of activities to do to keep me occupied. The meals were always nice and a great choice of these were there and on request. I have enjoyed my residence at Spion Kop Care Home.
Review from Ashley S (Resident / Service User)
stars
stars 18 June 2021
Spion Kop is an ideal place for our son to learn life skills and daily routine with constant help and care. It has a calm and peaceful atmosphere in an ideal environment, giving residents the freedom to join in organised activities, but to just spend time by themselves, but also for them and ourselves to know they are safe and secure.
Review from Gary S (Father of Resident/Service User)
stars
stars 18 June 2021
My experience of this care home has been very good. My son has been a resident there for several years and has always said how happy he is to live there. When we visit, the staff have always been courteous and keen to help when they can. Communication with the care home is good, and I have had up to date information about the COVID situation there. I highly recommend Spion Kop Care Home and cannot fault their professionalism and commitment to caring for their residents.
Review from Maureen P (Mother of Resident/Service User)